Customer Success Engineer Devops Jobs

Role Summary Scale builds AI applications for organizations where reliability, security, and measurable results matter. Our core platform, SGP, gives teams the capabilities to build, deploy, evaluate, and operate those applications in customer environments. We're looking for a product leader to own the strategy and roadmap for SGP's core platform and lead the PM team responsible for it. You will work with customers, platform engineering, and forward deployed teams to build capabilities customers need, productize work developed in the field when it has broader value, and improve how teams build, deploy, and operate AI applications. This is a hands-on leadership role. You will connect work across teams into a coherent product, make difficult scope and investment decisions, and stay close enough to the details to know whether what we ship works for the people using it. What you'll do Own the platform strategy and roadmap. Prioritize across developer experience, capabilities customers need, and productizing work built in the field where it has broader value. Sequence investments against customer value, commitments, and dependencies. Define how the product should work. Work with users and engineers to write clear requirements and vibe code prototypes, user journeys, and measure success through customer outcomes, capability adoption, delivery time, and production performance, and follow through on gaps after launch. Align teams across the business. Work with platform engineering, forward deployed PMs, and business leaders to agree on shared capabilities, rollout priorities, and necessary differences across environments. Make clear what is available, where it works, and what remains to be delivered. Build and lead a strong PM team. Establish clear ownership across related product areas, hire and coach PMs, and raise the quality of product thinking and written requirements. Stay directly involved in the most consequential decisions. What we're looking for A track record of

About the team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. The Ecosystem team builds and scales third-party integrations around ChatGPT and Codex. We work across product, engineering, partnerships, safety, legal, policy, and go-to-market to create integrations that are useful, trustworthy, and technically sound. About the role We’re looking for an Applied Deployment Engineer to help build and deepen ChatGPT integrations with third-party messaging platforms. The initial focus will be on partner work as well as future opportunities with other messaging apps around the world. This is a hands-on, partner-facing engineering role. You’ll work closely with external product and engineering teams to improve existing integrations, expand capabilities such as image generation, increase retention, and translate partner needs back into OpenAI’s product and engineering roadmap. You should be comfortable writing code daily, making changes across platform or monorepo surfaces when needed, and moving fluidly between technical discovery, product tradeoffs, prototyping, debugging, and executive-level communication. This role is best suited for a strong product-minded engineer with excellent communication skills, sound technical judgment, and the ability to work across cultures, time zones, and organizations. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with messenger app product and engineering teams to design ChatGPT-powered experiences that fit naturally into chat, group, contact, and app-tab surfaces. Deepen existing partner integrations, with an initial focus on improving user ex

About the Team The Technical Success team is responsible for ensuring developers and enterprises are successful in building scalable production applications with the OpenAI API platform. We guide and support customers to achieve maximum benefits, value, and adoption from deploying our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a technically savvy and business-minded AI Deployment Engineer to deeply partner with our most strategic and high-impact platform customers, guiding them through application ideation, development, delivery, and scale to accelerate and maximize the value of what they build with our platform. You will have the opportunity to work on the most novel and creative use cases being built on our API, serving as a critical partner for collecting and delivering high fidelity feedback to Product and Research teams. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: Deeply embed with our most strategic platform customers, serving as their technical thought partner in ideating and building novel applications on our API. Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value. Experiment and prototype solutions with and for your customers. Forge and manage relationships with our customers’ leadership and stakeholders to ensure their application’s successful deployment and scale. Contribute to our open-source developer and enterprise resources. Scale the AI Deployment Engineering function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories. Validate, synthesize, and deliver high-signal feedback to the Product and Research teams. Use your expertise i

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid in Brno, Czech Republic . We are only able to accept applications for those based in the Czech Republic or who have sponsorship to live and work in the Czech Republic. What you'll do at Jamf : At Jamf, we empower people to be their best selves and do their best work. You will join the Netopyre team that contributes to Jamf's Security Cloud vectoring strategy - owning the Jamf Trust macOS app end to end and the vectoring pieces of Jamf Trust iOS. The technical core is Apple's Network Extension frameworks: we build and ship a Content Filter extension for real-time traffic inspection and a packet tunnel provider at the heart of our ZTNA client, running across four shipping app variants, roughly twenty shared Swift packages, and two release trains. Writing clean, well-tested Swift is part of our philosophy, and we stay current with platform evolution - Swift concurrency, Network Extension APIs, and the latest tooling. Collaboration is at the heart of how we operate - we approach challenges as collective, brainstorming and problem-solving together. You will contribute to technical direction, hold the quality bar on agent-produced code and deliberately grow the engineers around you. What you can expect to do in this role: Lead projects end to end as an epic owner - design, coordination and delivery, not just implementation. Carry a full s

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid in Brno, Czech Republic . We are only able to accept applications for those based in the Czech Republic or who have sponsorship to live and work in the Czech Republic. #LI-Hybrid What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. Most front end roles ask you to ship features. This one asks you to build the foundation other teams build on top of. As a Senior Software Engineer you would join the PandoCats team, that owns Jamf's shared frontend platform and design system . We build a micro-frontend platform that hosts shared UI as dynamically federated micro-frontends, a framework-agnostic Web Components design system, and the docs site and tooling that go with it. It's not one team's feature - it's infrastructure that other product teams depend on, so the reach of what you build here goes well beyond your own sprint. This is a platform-leaning role: you'll spend more time designing reusable architecture, components, and tooling than shipping a single product surface, and you'll move across React, Vue, and Angular as the problem demands. If you want to grow into deeper architectural thinking and technical leadership that crosses team lines, this is a genuinely good place to do it. The problems are real, the team is experienced and collaborative, and we operate with a level of trust and autonomy that's rare to find. We're a hy

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid in Katowice with the expectation to be in the office once per 2 weeks. We are only able to accept applications for those based in Poland or who have sponsorship to live and work in Poland. What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. As a Software Engineer II on the Gold Miners team, you'll design and build features end-to-end — from Java/Spring Boot microservices running on Kubernetes in AWS, including TypeScript-based Lambda functions, to React/Angular micro-frontends on the client side. You'll work across the stack to deliver scalable, well-tested, and observable solutions, while collaborating on infrastructure (Terraform, CI/CD) and frontend architecture decisions alike. What you can expect to do in this role: Design, develop, and maintain Java-based microservices running on Kubernetes in AWS. Develop and maintain AWS Lambda functions written in TypeScript. Build React/Angular micro-frontends and contribute to a modular, module-federation-based frontend architecture. Write and maintain infrastructure code in Terraform for AWS resources supporting the services. Build and maintain CI/CD pipelines in GitHub Actions for automated build, test, and deployment. Own service observability: CloudWatch metrics configuration, Prometheus/Thanos scrape setup, Grafana dashboard definitions in Python. What we are

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid role from London, the United Kingdom. We are only able to accept applications from those based in the UK or who have sponsorship to live and work in the UK. #LI-Hybrid What you’ll do at Jamf : &

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid in Katowice, Poland . We are only able to accept applications for those based in Poland or who have sponsorship to live and work in Poland . What you'll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. As a Frontend Software Engineer II on the Pirates team, you'll own and evolve the user interface of Blueprints - Jamf's modern platform built on Apple's dec

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for an experienced, hands-on support leader to build and run the support and escalation motion for GPT-Rosalind and OpenAI’s life sciences customers. This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the OpenAI API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive coordinated, accurate answers while maintaining clear boundaries between technical support, scientific consultation, product feedback, and roadmap commitments. This role is an opportunity to define how OpenAI supports scientists and life sciences organizations as they adopt increasingly capable AI systems. In this role, you will: Work directly with Rosalind and life sciences customers, taking ownership of complex technical and operational support cases from intake through resolution. Serve as a critical escalation point and final line of defense for complex technical issues, partner

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Privileged Access Management (PAM) is an identity-centric approach to a common and critical privileged access use case. Our elegant Zero Trust architecture is purpose-built for the modern cloud and helps customers solve challenging security and operations pain points at scale. We're looking for a Staff level Platform Engineer to join a team of highly skilled and talented team players who are proud of what they own and deliver. We are a fast, collaborative, and adaptable team. Operating with a weekly release cycle and a high degree of individual ownership, we empower our engineers to take on challenging projects, work with cutting-edge technologies, and directly share in Okta's success through meaningful equity. What you’ll do Leverage cutting-edge AI pair-programmers and LLMs (such as Copilot and Claude) to accelerate the development of secure, enterprise-grade Privileged Access Management (PAM) products Act as a core contributor to Okta’s FedRAMP initiative Work with engineering teams to design, develop and deliver cloud-based infrastructure projects on a modern tech stack (Kubernetes/EKS, RDS, DynamoDB, Kinesis, MKS, Redis, OpenSearch, Docker, Terraform on AWS) Drive evaluation, development, and rollout of microservices Operate, support, and upgrade shared services and frameworks. Scale these as their usage invariably grows along with Okta's business Evaluate and scale existing systems to meet specialized requirements and suppo

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and implement opportunities to scale suppor

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively iden

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identi

We are seeking a Staff Engineer to join our growing team to provide technical direction and implement core parts of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Staff Engineer on this new team, you will be responsible for providing technical leadership to teams developing cutting edge technologies related to enabling deployment at scale of AI applications. You will take on challenging, high-visibility projects that improve and enhance the performance, scalability, and reliability of the distributed systems infrastructure for this new product. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day. We value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We're looking to speak with candidates based in the New York City area for our hybrid or in-office working models. Position Expectations Work closely with product management, product engineering, product design peers as well as other teams within the company to define the first version and future evolution of the service Design, build and deliver well-tested core pieces of the platform in collaboration with other vested parties Contribute to shaping architecture, code reviews and development practices, developer experience as the teams and product grow Mentor fellow engineers and assume ownership and accountability of projects Qualifications Strong background in building core components for high scale compute and data distributed systems 8+ years experience of building distributed systems, and/or foundational cloud services at scale and an interest in working with Python, Go and Java Proven success in designing, writing, testing, debugging, performance tuning, possessing a strong grip on the foundational materials of computer science and maintaining distributed and/or highly concurrent software s