Desk Officer Jobs

Global Service Desk Lead & APJ Contractual Operation Manager — 2 Locations. Apply via Workday.

Analyst - Service Desk 5B — 1401-G-India: Floor 1 to 12, Hafeezpet Phoenix, Hyderabad. Apply via Workday.

Amplitude is building the operating system for digital product innovation—and our Deal Desk team sits right at the centre of how we monetise that vision.This team partners deeply with Sales, Finance, Legal, and Revenue Accounting to structure smart, scalable deals that accelerate growth without introducing risk. As a Senior Deal Desk Manager, you’ll act as player/coach with a view to progress into a people manager role to lead our International Deal Desk team. You will act as the senior strategic advisor on our most complex international deals and operate with real autonomy — given clear guardrails, but trusted to make the call. You’ll help shape deal strategy, guide pricing and contract decisions, and bring clarity to ambiguity—all while keeping the business moving fast. As a Senior Deal Desk Manager, you will: Support Amplitude’s International Deal Desk team — supporting with hiring, coaching, and setting the bar for how the team partners with Sales, Finance, and Legal Own deal strategy for complex, high-risk international deals, advising Sales leadership on pricing, packaging, contract terms, and negotiation strategy — including setting precedent where policy doesn’t yet exist Review and approve complex non-standard transactions end-to-end, ensuring approvals align with revenue recognition, legal, and operational policy Act as the connective tissue across Sales, Legal, Finance, RevOps, and Accounting, resolving disagreements and driving alignment across time zones Scale the Quote to Order process — codifying best practices and driving adoption of AI tools and automation across the team You'll be a great addition to the team if: You’re genuinely comfortable operating in ambiguity as the senior decision-maker on the ground. You thrive in a fast-paced environment with high-stakes deals that require creative thinking and sound judgment. You build trust with Sales by being a valued partner—creative, collaborative, and solution-oriented—while still holding the line whe

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an IT Service Desk Engineer on our IT team, you'll play a key role in keeping Coinbase employees productive and supported globally. You'll own complex Tier 2 escalations, solve issues across devices, applications, and cloud platforms, and help improve and scale the service desk as Coinbase grows. What you'll do: Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact Required Skills and Experience: 5+ years of Tier 2 technical support experience across macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces, including 3+ years administering Google Workspace, Atlassian, Okta, Jamf, and Slack

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role The Business Development Desk is a proactive outbound sales team responsible for general asset gathering and migrating customers into our Concierge program through consolidation of assets. This team serves as brand ambassadors, education and creating awareness of all the available products and solutions available that would help the customer reach their financial goals. The team works closely with all of our customer facing teams to ensure a truly white glove/Concierge experience through the onboarding process. In this role, you will lead a team responsible for growing assets and expanding customer relationships here at Robinhood.. As a Manager of Business Development, you will lead, coach, and develop a team of Onboarding Specialists who support customers throughout their onboarding journey while also exploring any additional opportunities to consolidate/win more share of wallet. You will oversee and enhance sales pipelines, review opportunities worked for Compliance and Oversight and coaching to overall sales process and customer experience. You will be responsible for driving team strategy, establishing operating efficiency, and driving asset growth through pipeline management and ongoing coaching and development of sales agents. In addition to developing your team, you will partner closely with product, compliance, legal, and external service providers to evolve the Business Development Desk offering, expand pipelines of opportunities and ensure all customer interactions meet all regulatory standards including RegBI and telemarketing compliance. This is a highly cross-functional leadership role where you

Analyst, Deal Desk — NY - New York, 1407 Broadway Floor 12. Apply via Workday.

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a Senior Manager, Deal Desk to own and evolve one of Ramp's most strategic go-to-market functions. You'll sit at the center of our commercial engine—partnering closely with Sales, Finance, Legal, Product, Revenue Operations, and Billing to help structure, approve, and execute Ramp's most important deals. This is a highly cross-functional leadership role where you'll balance commercial creativity with operational rigor. You'll help Sales win competitive opportunities while protecting pricing discipline, improving scalability, and ensuring an exceptional customer experience. You'll own the operating model that governs how Ramp structures, approves, and executes commercial deals as we continue to scale. This is a unique opportunity for an experienced Deal Desk leader who wants to own a function and shape the operating model behind one of the fastest-growing fintech companies. What You'll Do Lead and develop a small Deal Desk team while remaining a hands-on operator, supporting Ramp's most strategic and complex commercia

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Deal Desk. About the job Twilio is looking for a curious, action-oriented Manager for the Deal Desk Team who lives the Twilio Magic to support our ISV and MarTech NAMER Sales team. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will serve as a leader in the organization and will work to enforce and define process shaping the NAMER selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. Responsibilities In this role, you’ll: Build and maintain trusted working relationships with aligned Sales leaders on the NAMER t

Senior Manager, Procure to Pay (P2P) Support Desk — PA - Philadelphia, 1701 John F Kennedy Blvd. Apply via Workday.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems , with close, cooperative partnership with US-based Desktop Support managers. You Will IT Automation & Architecture Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution Manage India-based Service Desk team with daily coordination with US

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Sr. Strategy & Operations Analyst, Deal Desk About the Job Twilio is looking for a Senior Strategy & Operations Analyst for the Deal Desk Team to play a key role in supporting sales and deal desk velocity. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions while leading the implementation of our most critical internal projects. This role partners closely with Finance leadership, Sales, Legal, and Operations to manage our core operational tools, including the global deal model and key performance dashboards. By supporting our AI workflow integrations and handling these system responsibilities, you will help build how Twilio's Deal Desk operates as we scale. The ideal candidate is curious, action-oriented, dedicated, and able to tackle complex analytical challenges by providing data-driven, financially sound, and clearly communicated solutions. Responsibilitie

About the Team The DeployCo Deal Desk helps turn customer deployment opportunities into clear, executable professional-services engagements. We partner across Deployment, Sales, Legal, Finance, Technical Revenue, and Operations to ensure every deal has a well-defined scope, pricing aligned to approved guardrails, complete approvals, and a clean handoff to delivery. The team sits at the intersection of commercial execution and delivery readiness. We make complex services deals easier to buy—and easier to deliver—while strengthening the templates and workflows that help DeployCo scale. About the Role We are hiring a hands-on Professional Services Commercial Lead to own the end-to-end deal desk workflow for assigned DeployCo professional-services engagements. You will personally draft and revise statements of work (SOWs), validate pricing and deal inputs, coordinate cross-functional reviews and approvals, and ensure commitments are clear, deliverable, and ready to execute. The differentiator in this role is drafting expertise: you have written SOWs, not simply routed them. You can turn technical and delivery inputs into precise scope, deliverables, milestones, assumptions, dependencies, acceptance criteria, fees, and change controls—then keep the deal moving. This is an individual-contributor role for an experienced contract manager, deal desk professional, or professional-services commercial operator who combines strong writing and commercial judgment with disciplined execution. What You’ll Do Own assigned DeployCo deals from intake through approval, signature, and operational handoff. Draft and revise SOWs, work orders, and change orders using approved templates and playbooks; partner with Legal on non-standard contractual terms and redlines. Validate rate cards, fees, hours and resourcing inputs, discounts, margin inputs, billing milestones, and key deal data against approved inputs and guardrails; reconcile the SOW to the quote and route exceptions with a clear rec

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role Sentry's Revenue Operations team is built around three pillars — Analytics, GTM Technology, and Deal Desk — and we're hiring a Revenue Operations Manager who will work across all three. This isn't a role where you sit at the end of the sales process waiting for deals to land in your queue. We want someone who is curious about why deals are structured the way they are, who spots inefficiencies before anyone else does, and who sees our CPQ and Salesforce environment as a system to be improved, not just operated. Roughly half your time will be deal desk ownership while the other half is the broader rev ops surface area — process design, systems and tooling, reporting and insights, and the cross-functional projects that keep sales, finance, and marketing running off the same playbook. Across both, your mandate is the same: reduce friction, automate the routine, and make more of the work self-service for reps. This role is an opportunity to grow into a deep operator and systems thinker. If you're someone who thrives on bringing order to chaos, who gets excited about eliminating the manual step that shouldn't exist in the first place, this is the job. In This Role You Will Own Deal Desk - end-to-end processing of deals — including quote creation, discount review, order form generation, and approval routing — with minimal escalation and fast turnaround. Become an expert in our CPQ system and Salesforce integration– not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to drive improvements. Help design and implement self-servi

About the Team The DeployCo Deal Desk helps turn customer deployment opportunities into clear, executable professional-services engagements. We partner across Deployment, Sales, Legal, Finance, Technical Revenue, and Operations to ensure every deal has a well-defined scope, pricing aligned to approved guardrails, complete approvals, and a clean handoff to delivery. The team sits at the intersection of commercial execution and delivery readiness. We make complex services deals easier to buy—and easier to deliver—while strengthening the templates and workflows that help DeployCo scale. About the Role We are hiring a hands-on Professional Services Commercial Lead to own the end-to-end deal desk workflow for assigned DeployCo professional-services engagements. You will personally draft and revise statements of work (SOWs), validate pricing and deal inputs, coordinate cross-functional reviews and approvals, and ensure commitments are clear, deliverable, and ready to execute. The differentiator in this role is drafting expertise: you have written SOWs, not simply routed them. You can turn technical and delivery inputs into precise scope, deliverables, milestones, assumptions, dependencies, acceptance criteria, fees, and change controls—then keep the deal moving. This is an individual-contributor role for an experienced contract manager, deal desk professional, or professional-services commercial operator who combines strong writing and commercial judgment with disciplined execution. In this role, you will: Own assigned DeployCo deals from intake through approval, signature, and operational handoff. Draft and revise SOWs, work orders, and change orders using approved templates and playbooks; partner with Legal on non-standard contractual terms and redlines. Validate rate cards, fees, hours and resourcing inputs, discounts, margin inputs, billing milestones, and key deal data against approved inputs and guardrails; reconcile the SOW to the quote and route exceptions with a