Director Commerce Support Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence. What You'll Do Business Planning & Strategy Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models. Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities. Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption. Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes. Growth & Integrations Lead operational readiness for major product launches, external partnerships, and

Role Description As the Head of Sales Compensation & Planning within the Customer Strategy & Operations (CSO) organization, you will define and lead Dropbox's global sales compensation, quota strategy, and incentive planning framework. You will be responsible for shaping the philosophy, governance, and execution of compensation programs that drive revenue growth, profitability, and seller productivity across multiple routes to market. This leader will partner closely with Executive Sales Leadership, Finance, Accounting, HR, and Strategy to translate business objectives into scalable incentive programs, quota methodologies, and sales planning decisionsthat accelerate performance while ensuring financial discipline. Beyond leading one of Dropbox's most business-critical operational functions, this role will influence how Dropbox motivates its global sales organization, aligns incentives to business strategy, and evolves our go-to-market model over time. The ideal candidate combines deep expertise in sales compensation and planning with strong commercial acumen, executive presence, and the ability to influence senior stakeholders through data-driven recommendations. Reporting to the Head of Revenue Operations, this role will have significant visibility across Dropbox's executive leadership team and serve as a trusted advisor on sales performance, incentive strategy, and organizational planning. Responsibilities Define Dropbox's long-term sales compensation philosophy, quota methodology, and incentive governance aligned to evolving business strategy. Serve as the primary advisor to Executive Sales Leadership, Finance, and CSO leadership on compensation strategy, seller productivity, and annual planning decisions. Influence executive decision-making through data-driven recommendations balancing revenue growth, profitability, customer outcomes, and employee motivation. Evaluate market trends and emerging GTM models to continuously evolve Dropbox's compensation and

Role Description As the Head of Sales Compensation & Planning within the Customer Strategy & Operations (CSO) organization, you will define and lead Dropbox's global sales compensation, quota strategy, and incentive planning framework. You will be responsible for shaping the philosophy, governance, and execution of compensation programs that drive revenue growth, profitability, and seller productivity across multiple routes to market. This leader will partner closely with Executive Sales Leadership, Finance, Accounting, HR, and Strategy to translate business objectives into scalable incentive programs, quota methodologies, and sales planning decisionsthat accelerate performance while ensuring financial discipline. Beyond leading one of Dropbox's most business-critical operational functions, this role will influence how Dropbox motivates its global sales organization, aligns incentives to business strategy, and evolves our go-to-market model over time. The ideal candidate combines deep expertise in sales compensation and planning with strong commercial acumen, executive presence, and the ability to influence senior stakeholders through data-driven recommendations. Reporting to the Head of Revenue Operations, this role will have significant visibility across Dropbox's executive leadership team and serve as a trusted advisor on sales performance, incentive strategy, and organizational planning. Responsibilities Define Dropbox's long-term sales compensation philosophy, quota methodology, and incentive governance aligned to evolving business strategy. Serve as the primary advisor to Executive Sales Leadership, Finance, and CSO leadership on compensation strategy, seller productivity, and annual planning decisions. Influence executive decision-making through data-driven recommendations balancing revenue growth, profitability, customer outcomes, and employee motivation. Evaluate market trends and emerging GTM models to continuously evolve Dropbox's compensation and

Role Description Dropbox is seeking a Head of Scaled Sales to build and lead our sales-assisted growth motion from the ground up. This is a foundational leadership role for an entrepreneurial builder who is energized by creating a new motion from 0 to 100 and pairing product-led growth with the right sales touch to accelerate conversion, expansion, and efficiency. This leader will design the segmentation, coverage, and experimentation systems that determine when, where, and how sales engages self-serve customers, while partnering closely with marketing, data science, and sales analytics to turn signals into action. The right candidate will bring a strong operator mindset, deep fluency in PLG and hybrid GTM models, and a clear point of view on how to balance AI and human judgment to improve outcomes at scale. Responsibilities Build a self-serve segmentation model that identifies the right customers for the right sales motion, maximizing cost efficiency, conversion, and speed through the funnel. Design and implement a highly efficient coverage model that introduces sales engagement at the optimal point in the customer journey. Partner closely with data science and sales analytics to develop and operationalize a data-driven targeting strategy. Work cross-functionally with marketing to deliver targeted campaigns to the right customers at the right time with the right message, improving take rates and product expansion. Define how AI should be deployed across the scaled sales motion to improve productivity and business outcomes, while making sound decisions about where human engagement adds the most value. Build and run a strong experimentation framework that enables rapid testing, learning, and iteration across segmentation, outreach, coverage, and conversion strategies. Establish clear operating rhythms, performance metrics, and diagnostic frameworks to understand business drivers and inform resourcing and investment decisions. Lead execution with a strong bias for act

Role Description Dropbox is seeking a Head of Scaled Sales to build and lead our sales-assisted growth motion from the ground up. This is a foundational leadership role for an entrepreneurial builder who is energized by creating a new motion from 0 to 100 and pairing product-led growth with the right sales touch to accelerate conversion, expansion, and efficiency. This leader will design the segmentation, coverage, and experimentation systems that determine when, where, and how sales engages self-serve customers, while partnering closely with marketing, data science, and sales analytics to turn signals into action. The right candidate will bring a strong operator mindset, deep fluency in PLG and hybrid GTM models, and a clear point of view on how to balance AI and human judgment to improve outcomes at scale. Responsibilities Build a self-serve segmentation model that identifies the right customers for the right sales motion, maximizing cost efficiency, conversion, and speed through the funnel. Design and implement a highly efficient coverage model that introduces sales engagement at the optimal point in the customer journey. Partner closely with data science and sales analytics to develop and operationalize a data-driven targeting strategy. Work cross-functionally with marketing to deliver targeted campaigns to the right customers at the right time with the right message, improving take rates and product expansion. Define how AI should be deployed across the scaled sales motion to improve productivity and business outcomes, while making sound decisions about where human engagement adds the most value. Build and run a strong experimentation framework that enables rapid testing, learning, and iteration across segmentation, outreach, coverage, and conversion strategies. Establish clear operating rhythms, performance metrics, and diagnostic frameworks to understand business drivers and inform resourcing and investment decisions. Lead execution with a strong bias for act

Role Description Dropbox’s Design team is looking for a Director of Product Design to define the next generation of product experiences and infrastructure for Dropbox. In this role, you will lead the vision, strategy, and execution for the systems, patterns, and operating model that shape how Dropbox builds coherent, high quality, multi product experiences at scale. We are building a modern system that can support a broader portfolio of products, accelerate product teams to achieve product market fit, improve front end quality, and create durable patterns for the most important product experiences across Dropbox. You will lead the team responsible for turning repeated product needs into reusable experience infrastructure: interaction patterns, product frameworks, design primitives, implementation standards, and adoption models that make it easier for teams to build excellent Dropbox experiences. As Director, you will oversee the evolution of Dropbox’s design system into a next generation design and technology platform. This includes the foundational system of components, tokens, accessibility standards, and documentation, but also the broader lifecycle of product patterns: how they are identified, designed, validated, built, adopted, measured, improved, and eventually deprecated. You will help move the team from a reactive model, where design systems patternize work after the fact, to a more proactive model, where the team helps shape core product experiences from the beginning. You will also establish Design Systems and Design Technology as a center of excellence for front end product quality. This team should not only define what good looks like, but help build it. That means partnering deeply with product designers, engineers, product managers, researchers, brand, and leadership to create high leverage patterns that improve product coherence, accelerate execution, and raise the quality bar across web, mobile, desktop, and emerging AI native experiences. The ideal

Role Description Dropbox’s Design team is looking for a Director of Product Design to define the next generation of product experiences and infrastructure for Dropbox. In this role, you will lead the vision, strategy, and execution for the systems, patterns, and operating model that shape how Dropbox builds coherent, high quality, multi product experiences at scale. We are building a modern system that can support a broader portfolio of products, accelerate product teams to achieve product market fit, improve front end quality, and create durable patterns for the most important product experiences across Dropbox. You will lead the team responsible for turning repeated product needs into reusable experience infrastructure: interaction patterns, product frameworks, design primitives, implementation standards, and adoption models that make it easier for teams to build excellent Dropbox experiences. As Director, you will oversee the evolution of Dropbox’s design system into a next generation design and technology platform. This includes the foundational system of components, tokens, accessibility standards, and documentation, but also the broader lifecycle of product patterns: how they are identified, designed, validated, built, adopted, measured, improved, and eventually deprecated. You will help move the team from a reactive model, where design systems patternize work after the fact, to a more proactive model, where the team helps shape core product experiences from the beginning. You will also establish Design Systems and Design Technology as a center of excellence for front end product quality. This team should not only define what good looks like, but help build it. That means partnering deeply with product designers, engineers, product managers, researchers, brand, and leadership to create high leverage patterns that improve product coherence, accelerate execution, and raise the quality bar across web, mobile, desktop, and emerging AI native experiences. The ideal

Role Description Dropbox is looking for a Director of Media to own our total media investment—performance and brand—under a single leader. This leader will build a unified media strategy that brings performance marketing and brand investments together into one investment thesis and one operating model. They will own the media portfolio end-to-end, from upper-funnel brand campaigns through paid search, paid social, programmatic, mobile, and emerging channels, making investment tradeoffs as business priorities evolve. The role also owns how the media organization operates, balancing in-house expertise, agency partnerships, and specialist support to maximize speed, quality, and impact. The ideal candidate has worked on both sides of the industry—building media expertise at an agency before leading media inside a technology or high-growth company. They understand what great agency partnerships look like while also knowing how to build world-class internal capabilities. This role sits at the center of Dropbox's growth strategy, connecting brand, performance marketing, Product Growth, Sales, and Marketing Data Science to drive measurable business outcomes. Responsibilities Unified Media Strategy. Build and own Dropbox's media strategy across brand and performance. Set the annual and quarterly investment thesis, define the channel portfolio, and make the tradeoff decisions on where spend moves and why. Total Budget Ownership. Manage Dropbox's full media investment across paid search, paid social, programmatic, display, video, mobile, affiliate, and brand channels. Own planning, forecasting, pacing, and in-quarter reallocation against efficiency and growth targets. Brand and Performance Integration. Align reach, frequency, creative strategy, and channel mix so brand and performance investment reinforce each other rather than compete. Partner closely with the Brand organization, which owns brand positioning and creative direction, to translate brand strategy into

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Ads on Twitch aren't like ads anywhere else. They happen live, in front of communities that are actively engaged and they directly fund the creators those communities love. This is a genuinely unsolved probl

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets. As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets. As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver result

Director of Hyperscale Sales — Seattle, WA. Apply via Workday.

Director, CMBU Product Management — 2 Locations. Apply via Workday.

Director, Taiwan Talent Acquisition — Taichung - Fab 16, Taiwan. Apply via Workday.

Director, Global SOX — San Jose, CA. Apply via Workday.