Director Commerce Support Jobs

About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement, in our Customer Experience organization. The Teammate Enablement Team is responsible for ensuring that our Teammates have the resources (tooling, quality measurements, and knowledge base) and training to effectively and empathetically support DoorDash’s customers. Where opportunities are identified, we drive feedback to our business partners in order to empower Teammates to be 1% better every day for our customers. The team’s primary role will be to: i) build automated QA metrics that have high coverage, precision, and low false-positive rates; ii) support all manual QA efforts, including incubation and scale-up of new measurements; iii) deliver actionable insights to our partner teams to help improve the processes and policies on our support experience, as well as insights for our vendors to drive better agent performance management; and iv) manage our QA tech providers to ensure they deliver against our ambitious roadmap. This is a leadership role, with the expectation of managing the priorities of a small team while remaining accountable to key initiatives oneself. You’re excited about this opportunity because you will… Lead a small team centered around identifying and fixing top opportunities in our quality assurance programs that support customer service at DoorDash. Design, launch, and evolve our conversational intelligence program, utilizing AI technology to monitor, measure, and drive continuous improvements in our customer service interactions. Drive the strategy of our quality assurance program, identifying the right strategies to balance manual quality assuranc

About the Team DoorDash ANZ is building a best-in-class Brand and Creative function. This team exists to build the vision, story, systems and value of the DoorDash brand across Australia and New Zealand, inspiring creativity and infusing our brand into every touchpoint of the region's marketing, from always-on campaigns to major sport and entertainment partnerships. About the Role Reporting to the ANZ Marketing Director, the ANZ Marketing team is looking for a Senior Manager, Brand and Creative to lead brand strategy and creative development for DoorDash across ANZ. The ideal candidate moves seamlessly between foundational brand strategy and sharp, culturally relevant creative execution. They are as fluent in systems and frameworks as they are in ideas, thrive in a fast-paced, high-autonomy environment, and have a genuine passion for building a challenger brand that competes on experience and cultural relevance rather than budget alone. This is a highly visible, hands-on leadership role in a market where DoorDash operates with strong creative trust and full autonomy to shape how the brand shows up regionally. You're excited about this opportunity because you will… Build, own and evolve the vision, story and creative expression of the DoorDash brand across ANZ Lead the region's brand and creative platform that will guide work across all channels Partner closely with internal teams and external agencies to develop remarkable, on-strategy work that builds cultural relevance and earns attention against a well-resourced market leader Shape creative for DoorDash's major ANZ sport and entertainment partnerships, ensuring brand and partnership work reinforce each other Act as the primary advocate for our three audiences, Consumers, Dashers and Merchants, ensuring brand and creative decisions are grounded in real audience insight Own, report on and optimise against ANZ Brand Health goals Build brand architecture, narrative and messaging frameworks that can flex across a fast

As a Technical Project Manager, you will be leading a team to build a highly-scalable and extensible big data platform that provides the foundation for collecting, storing, modeling, and analyzing massive data sets from multiple channels. Responsibilities : Align Sigmoid with key Client initiatives Interface daily with customers across leading Fortune 500 companies to understand strategic requirements Connect with CIO, VP and Director level clients on a regular basis. Travel to client locations Ability to understand business requirements and tie them to technology solutions Build a delivery plan with domain experts and stay on track Design, develop and evolve highly scalable and fault-tolerant distributed components using Big data technologies. Excellent experience in Application development and support, integration development and data management. Build team and manage it day to day basis Play the key role of hiring manager to build the future of Sigmoid. Guiding developers in day to day design and coding tasks, stepping in to code if needed. Define your team structure, Hire and train your team as needed Stay up-to-date on the latest technology to ensure the greatest ROI for customer & Sigmoid Hands on coder with good understanding on enterprise level code Design and implement APIs, abstractions and integration patterns to solve challenging distributed computing problems Experience in defining technical requirements, data extraction, data transformation, automating jobs, productionizing jobs, and exploring new big data technologies within a Parallel Processing environment Culture Must be a strategic thinker with the ability to think unconventional / out:of:box. Analytical and data driven orientation. Raw intellect, talent and energy are critical. Entrepreneurial and Agile : understands the demands of a private, high growth company. Ability to be both a leader and hands on "doer". Qualifications : - 10+ year track record of relevant wo

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM). The team's main purpose is to ensure our customers love New Relic software. The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment. What you'll do Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward Work collaboratively with Support Managers, col

The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director, Adoption Services, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. You Will: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s produ

We’re looking for an Account Intelligence & Outbound Specialist to help us create meaningful outbound engagement and pipeline opportunities across priority global strategic accounts. You’ll use Talkwalker insights, market signals, account research and hands-on outbound to build commercially relevant, account specific-outbound that creates movement in the accounts that matter most by identifying the right people, moments and messages to activate complex enterprise accounts working alongside two Global Strategic Account Managers. You will be reporting to the Director, Outbound Strategy. Please note that the role may include 10% of travel to events; other Hootsuite offices, etc. WHAT YOU’LL DO: Conduct deep research across priority global strategic accounts to understand their business context, market environment, brand activity, audience sentiment, competitive landscape and relevant commercial signals. Leverage Talkwalker insights, social listening, news, campaign activity, reputation signals and account history to identify timely and relevant reasons to engage prospective customers. Identify and map complex buying groups, decision-makers, influencers and stakeholders across global strategic accounts, including marketing, communications, social media, insights, customer care, digital, analytics, procurement, legal, security, Data Privacy, regional teams and executive leadership. Design and execute insight-led, account-specific outbound strategies across email, phone, LinkedIn and other relevant channels, using commercial relevance rather than generic product messaging. Develop high-value account intelligence assets including signal summaries, one-page account memos, Talkwalker insight snapshots, competitor views, pre-mortems, executive questions and buying-group maps to support strategic account activation. Act as a strategic partner to Global Strategic & Principal Account Executives by jointly prioritizing accounts, align on account strategy, and deter

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start. You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team. We are looking to speak to candidates based in Gurugram for our hybrid working model. What you'll own You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence. Day to day, that means Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact You'll develop deep expertise in how companie

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This Senior Internal Communications Manager role is an individual contributor reporting to the Director of Internal Communications. They will partner directly with executives and senior leaders to tell powerful stories, drive change, and define what best-in-class internal comms looks like in an AI-native company What you’ll do: Define and own the internal communications strategy for your portfolio of stakeholders, serving as a trusted advisor to senior leaders on messaging, approach, timing, etc Ensure employees have the information and context they need to do their job. Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce. Measure the effectiveness of communications programs, leveraging data for continuous improvement Develop a deep understanding of the company mission, strategy, and culture to reinforce in all communications. Proactively identify and implement AI-native approaches to internal communications, from content creation and personalization to measurement and feedback loops, raising the bar for what the function can deliver at scale. Support and execute org or company-wide live events (i.e. drafting talking points, advising on event

Become a part of our caring community The Senior Quality Improvement Professional leads efforts to improve clinical quality and provider performance for the Humana Healthy Horizons in South Carolina Medicaid Plan. You will develop and implement cross-functional quality improvement initiatives, evaluate business processes and performance outcomes, and drive sustainable, measurable improvements. Reporting to the Quality Improvement Director, you will collaborate with internal and external stakeholders to advance a provider-focused culture of quality and performance excellence. You will manage complex projects and analyze diverse data sources to identify opportunities, inform strategy, and support organizational objectives. The Senior Quality Improvement Professional leverages data to lead quality improvement initiatives, monitor performance metrics, and support provider performance enhancement. This role collaborates with provider-facing teams to implement targeted interventions, develop educational resources, and drive achievement of quality and member experience goals. The position leads and participates in multidisciplinary committees, provides strategic clinical guidance on quality initiatives, and influences business decisions through data-driven insights. Operating with a high degree of independence, the Senior Quality Improvement Professional manages complex projects, exercises sound judgment, and recommends solutions to advance organizational objectives. Essential Role Responsibilities The Senior Quality Improvement Professional is responsible for improving clinical quality and performance outcomes among South Carolina network providers. Key responsibilities include: Partner with Provider Engagement, Network, and Contracting teams to implement clinical quality improvement strategies including education, training and performanc

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The MarketPoint Career Channel Team is looking for accomplished Medicare Sales Field Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8–12 Medicare Sales Field Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you will help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence. What You'll Do in This FIELD-based Role: Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage. Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience that sets Humana apart. Grow: Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The MarketPoint Career Channel Team is looking for accomplished Medicare Sales Field Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8–12 Medicare Sales Field Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you will help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence. What You'll Do in This FIELD-based Role: Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage. Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience that sets Humana apart. Grow: Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The MarketPoint Career Channel Team is looking for accomplished Medicare Sales Field Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8–12 Medicare Sales Field Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you will help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence. What You'll Do in This FIELD-based Role: Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage. Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience that sets Humana apart. Grow: Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The MarketPoint Career Channel Team is looking for accomplished Medicare Sales Field Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8–12 Medicare Sales Field Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you will help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence. What You'll Do in This FIELD-based Role: Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage. Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits—providing a personalized experience that sets Humana apart. Grow: Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community. Benefits include: Medical, Dental, Vision, and a variety of other supplemental insurances Paid Time Off (

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Principal Product Designer on the UX Platform team, you will be the most senior individual design voice across the breadth of the UX Platform: the products our engineers and customers rely on every day, and the Design System that ties them together. You will partner closely with our Design Director as a trusted right hand, owning the hardest and most ambiguous problems, setting the quality bar, and helping decisions move so design is never the bottleneck. Two things sit at the center of this role: designing for AI-native experiences, and rethinking how design itself gets done in AI-first workflows. We are fully immersed in both, and this role has a real hand in shaping where they go. We want someone genuinely eager to learn, test, and experiment here, but with the judgment to tell where AI raises the quality of the work and where it just adds noise. The aim is to use AI where it genuinely makes the work better, not to adopt it for its own sake. You are a pragmatic optimist: ambitious about where we could go, honest about the terrain in front of us. You can hold “this is hard and might not work” and “let’s do it anyway, here’s how” in the same breath. You lead through craft and influence rather than authority, you take a vague problem and give it shape, you bring strong opinions but invite better ones, and you raise risks early and honestly. You lift the people around you by example, and the whole team’s work gets sharper because you are on it. What

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly experienced Principal / Director-level Full-Stack Software Development Engineer to join our Digital Caremark organization and lead the architecture, design, and delivery of next-generation digital solutions. This role spans AI-enabled applications, scalable digital platforms, and enterprise integrations that power critical healthcare and pharmacy experiences. This is a senior technical leadership role for a hands-on engineer who can operate across the full stack—from intuitive front-end applications to resilient backend services—while setting architectural direction, influencing engineering standards, and mentoring teams. The ideal candidate combines deep technical expertise, platform thinking, and strong collaboration skills to build secure, scalable, API-first solutions in a highly regulated environment. Key Responsibilities: Architecture & System Design • Define and drive architecture for large-scale distributed systems and digital platforms • Lead design reviews and set architecture standards and best practices • Champion API-first, microservices, and event-driven architecture patterns • Ensure systems meet scalability, reliability, security, and compliance requirements • Balance performance, cost, and speed in technical decision-making Fu