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Principal Engineer - Backend About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the role: As a Principal Engineer, you will help define the technical design and implementation roadmap across multiple solutions and will work with engineering leadership to ensure we resource and equip our squads with the right expertise to deliver those solutions. Requirements: 8 to 12 years of strong software design/development experience in building massively large scale distributed internet systems and products Hands on experience in Advance Java, Spring boot, AWS, Node, Agentic AI, LLM, RAG, Cursor, Copilot Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development Should be an active contributor to developer communities like Stack overflow, Top coder, Git hub, Google Developer Groups (GDGs). Superior organization, communication, interpersonal and leadership skills. Must be a self-starter who can work well with minimal guidance and in fluid environment. Preferred Qualifications : Bachelor's/Master's Degree in Computer Science or equivalent Skills that will help you succeed in this role: Expertise in Java, DB: RDBMS, Messaging: Kafka/RabbitMQ, Caching: Redis/Aerospike, Micro services, AWS Strong experience in scaling, performance tuning & optimization at both API and storage layers Problem

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from y

About the Team The Commerce Platform team at Meesho drives end-to-end growth, strategy, and operational excellence across key verticals: - User Growth: Scales the full lifecycle funnel—from acquisition and activation to retention—ensuring sustainable user growth and engagement across the platform. - Marketplace: Focuses on strengthening the seller ecosystem and improving selection quality to create a robust and reliable marketplace experience. - Category: Identifies high-potential segments, launches and scales new categories, and drives assortment expansion to meet evolving customer demand. - Mall: Builds a trusted branded destination for quality-conscious users, enhancing the platform’s premium and branded shopping experience. - Pricing: Ensures competitiveness and affordability, enabling the platform to deliver strong value for customers while maintaining marketplace health. - Content Commerce: Powers content-led discovery through creator ecosystems and inspiration-driven shopping journeys that drive engagement, trust, and conversion. Together, these verticals identify whitespace opportunities, launch and scale new initiatives, and continuously optimize the user lifecycle through data-backed decisions. Operating in a fast-paced, high-ownership environment, the team combines structured problem-solving with rapid execution to deliver meaningful impact. If you’re excited about building for Bharat, this role offers both strategic depth and hands-on impact. About the Role As a Senior Manager, you will function as a high-impact leader responsible for driving strategic initiatives that contribute directly to our GMV, NMV, and expansion of our user, seller, and creator base. You will own end-to-end problem-solving for critical workstreams, managing both demand and supply-side challenges while ensuring operational excellence. This role requires high fungibility, as you will navigate various sub-organizations to implement programs that make the platform more lucr

About the Team: The BizFin team at Meesho is a close-knit and high-performing group that brings together a diverse mix of professionals from Big 4 consulting, FMCG giants, and top-tier investment firms. Our members include Chartered Accountants (many of whom are rank holders), business specialists, and former investment bankers — each contributing a unique perspective and skill set. We thrive on solving complex, high-impact business problems across Meesho’s ecosystem. Whether it's driving growth strategy or streamlining financial operations, the team plays a critical role in shaping key decisions that drive the company's success. We believe in cross-functional exposure, ensuring team members gain experience across different areas of the business, enabling continuous learning and a broader perspective. At our core, we value both excellence in our work and strong team bonds, creating a culture that celebrates collaboration, achievement, and the collective impact we make. About the Role: As Associate Director - Business Finance, you’ll strategise with the business team and tell us how and where to spend our money. While you ensure governance and controllership are best in class, more importantly you actively work with CXOs to drive prioritisation/ choices around growth and profitability. You will lead a team of expert finance professionals - who will aid you in problem discovery, implementing complex business solutions, playing the critical challenger role in business orgs and being co-pilot in leadership level decision-making. You’ll also manage business development activities according to a financial plan. You’ll modify financial plans and budget amounts based on the changes in business plans. You’ll also provide financial support and advice to management in closing business deals and short/medium/long term strategies.

About the Team Meesho is the most downloaded e-commerce app in India. As part of the core Business and Product-Experience team, we are taking a massive leap from a purely transactional e-commerce platform to a destination for visual discovery and personal inspiration. We are building an inspiration feed inside the Meesho app, focused on look-based, trend-based, and highly personalized inspiration across major lifestyle categories like Fashion, Home, and Beauty. Our team holds the end-to-end responsibility to figure out the supply of engaging content, establish content partnerships, and solve complex discovery and ranking problems to scale daily active users (DAU). We focus on personal growth, high-impact innovation, and thinking 10x. About the Role As a Senior Manager for the Content Commerce team, you will be the driving force behind how millions of users organically discover trends and find personal inspiration on Meesho. This is a 0-to-1 charter where you will solve the dual challenge of Content Supply and Algorithmic Ranking/Discovery. You will own user engagement, DAU growth, and content-to-commerce conversion metrics by ensuring our feed surfaces highly relevant, visually stunning, and localized content.

About the Team Product Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we’ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of ‘product’ for our unique customers - ones that have barely shopped online, but are now able to because of Meesho. Fun fact: Nearly 7% of India’s households shop with us. 😉 We are driven by a ‘user-first’ mindset. We have a strong bias for action. Above all, our team is driven by impact, not features. We drive ‘problem discovery’ & delivery - not only obsess over “what to build”, but execute with rigour to create impact. But there’s more – we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us! About the Role We are looking for a Senior Product Manager who is passionate about solving high impact problems in a fast paced start-up environment with a high degree of autonomy. This is inherently a cross-functional leadership role where you will work closely with teams such as software engineering, UX design, category mgmt., marketing, operations, finance, etc to bring a new product to life.

About the Team: Being part of Meesho's Fulfilment and Experience team will zip you to the cockpit of our ever burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations / support, supply chain know-how, analytics and the holy grail, first principles problem solving. At Meesho, we are trying to do what's never been done before - taking e-Commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain which changes how folks think about e-Commerce not just in India, but globally. We focus on personal growth and fun at work just as much as we do on working hard. About the Role As an Assistant Manager - F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

About the Team ValMo is Meesho's logistics and supply chain organization, responsible for building India's most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. As we scale, the complexity of our network increases exponentially. ValMo operates at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading (domino) failures across the network. About the Role The Control Tower is where the stability, reliability, and cost-efficiency of ValMo's pan-India network is owned end-to-end. This is a deliberately generalist role in Fulfilment & Experience - your mandate is defined by an outcome, not a fixed function. Put simply: you are the person we point at the highest-leverage problem threatening the network, and you figure it out from first principles. The specific problem changes with what the network needs. In one quarter you might be redesigning the topology of a region; in the next, rebuilding the capacity-planning engine, running a structural cost-out program, firefighting an RTO or CX spike, or standing up readiness for a peak event - including problems that don't yet have an owner. What stays constant is the accountability: keep the network stable, predictable, and cost-efficient no matter what breaks or scales.

About the Team Meesho Mall is Meesho’s branded commerce business, focused on building a trusted destination for branded products across categories for users. We are chasing a goal to acquire wallet share of a user on branded items. It is a rocket-ship within Meesho that has been growing super fast YoY About the Role Meesho is building one of India's largest distributor networks to enable faster deliveries, lower shipping costs, and deeper brand penetration across the country. As a Distributor Onboarding Lead (AM – Operations), you will own the complete journey of expanding Meesho's distributor network—from identifying potential distributor partners to successfully onboarding and activating them. This is a high-ownership, field-intensive role that requires strong business development, negotiation, and relationship management skills. You will work closely with brands, distributors, and internal cross-functional teams to build long-term supply infrastructure that powers Meesho's next phase of growth. This role is field-first. Candidates should expect to travel extensively, spending approximately 3 out of every 4 weeks on the ground across different cities and states.

About the Team You will join the Fulfilment and Experience (F&E) leadership team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users. From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match. About the Role As a Director within F&E, you will be a critical anchor shaping how buyers and sellers experience the platform and how efficiently and reliably it runs. This is a highly generalist leadership role designed for a strategic problem-solver who can navigate seamlessly between long-term strategic transformation and large-scale, metrics-driven execution. Rather than being confined to a single vertical, you will own one (and over time, potentially more than one) of Meesho's most critical F&E charters. Depending on where the business needs you most and where your strengths lie, this could be any of: Valmo Platform & Network Economics: Scale Meesho’s low-cost logistics ecosystem. Drive unbundled logistics innovation across Valmo Airhubs (first/last mile), Valmo Bases (sortation/middle mile), and Captains & Pilots (franchise partners and delivery execution) to reduce Cost-Per-Delivery-Order (CPDO) while improving SLA predictability. Speed Platform & Valmo Express: Build product and operational levers that make fast delivery a structural advantage. Drive program adoption (e.g., "FAST" badges, early-morning cutoff SLAs, dedicated FE pickups) to lower RTO (Return to Origin) and cancellation rates. User Experience & Buyer Trust: Architect end-to-end pre- and post-order journeys for India’s price-sensitive Tier-2+ consumer

Meesho is India’s fastest-growing internet commerce company, serving over 160 million customers. As the competitive landscape in Indian e-commerce intensifies, we’re investing in building a world- class strategic intelligence capability to sharpen how we allocate capital, set prices, plan long-range strategy, and respond to market shifts. We’re looking for a founding leader to build this function from the ground up. You will be responsible for developing the systems, methodologies, and team that give Meesho’s leadership a continuously updated, outside-in view of the competitive and market landscape — turning fragmented signals into decision-grade insight. This is a high-visibility, high-autonomy role. You will work directly with senior leadership and across category, finance, and product teams. If you’ve spent years building expertise in market estimation, data triangulation, and insight generation as a consultant or researcher, and you’re now ready to own a function end-to-end inside a high-growth company — this role was designed for you

About the team ValMo is Meesho’s logistics and supply chain organization, responsible for building India’s most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. As we scale, the complexity of our network increases exponentially. ValMo operates at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading (domino) failures across the network. About the Role As a Senior Manager- Facility design and operations- Sort Center, you will lead the development and implementation of advanced automation solutions across our sortation centers. The ideal candidate will possess extensive experience in building large scale automated solutions for sorting operations, engineering design, automation technologies, and project management within logistics or related industries.​

About the Team The BizFin team at Meesho is a close-knit and high-performing group that brings together a diverse mix of professionals from Big 4 consulting, FMCG giants, and top-tier investment firms. Our members include Chartered Accountants (many of whom are rank holders), business specialists, and former investment bankers — each contributing a unique perspective and skill set. We thrive on solving complex, high-impact business problems across Meesho’s ecosystem. Whether it's driving growth strategy or streamlining financial operations, the team plays a critical role in shaping key decisions that drive the company's success. We believe in cross-functional exposure, ensuring team members gain experience across different areas of the business, enabling continuous learning and a broader perspective. At our core, we value both excellence in our work and strong team bonds, creating a culture that celebrates collaboration, achievement, and the collective impact we make. About the Role As a Business Finance expert, you’ll be one among the 50+ professionals working in domains such as Financial Reporting, Finance Operations, Business Finance, Treasury Management and Taxation. You will get a chance to work closely with some of the sharpest minds from the finance industry, and solve complex challenges. We thrive on solving complex, high-impact business problems across Meesho’s ecosystem. Whether it's driving growth strategy or streamlining financial operations, the team plays a critical role in shaping key decisions that drive the company's success.

About the Team Want to be the engineer who turns our Voice AI platform from a product into a production-grade solution inside a client's business? Then joining us as a Forward Deployed Engineer might be the perfect fit for you! When enterprises trust our voicebot AI to handle thousands of live customer conversations daily, onboarding them right and keeping things running smoothly isn't optional — it's mission-critical. Our FDE team is the technical backbone of every client relationship, responsible for taking clients from signed contract to successful production deployment and beyond. We operate with a strong ownership mindset. Our team moves fast, communicates clearly, and treats every client deployment like a product launch. We work closely with Product, Infra, Biz and Platform Engineering to ensure what we learn in the field shapes how we build. As a Forward Deployed Engineer, you'll work alongside a sharp, client-obsessed team who thrive on solving real-world problems at the intersection of Voice AI and enterprise operations. We know how to party as hard as we work! When we’re not solving customer problems, you can find us discussing the latest tech trends, sharing our favorite books and games, or simply unwinding over a hot cup of chai. If you want a role where no two days look the same and your work directly impacts how businesses talk to their customers, come join us! About the Role As a Forward Deployed Engineer in our Voice AI team, you will be the primary technical owner for client deployments on our B2B voicebot platform. You'll work directly with clients to understand their requirements, configure and deploy voicebot solutions, build customisations, resolve production issues, and ensure ongoing success- acting as the bridge between our platform's capabilities and the client's business needs. If you're someone who loves owning outcomes end-to-end, this role is built for you.

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role We’re building a next-generation AI Services business (MAS) and are looking for a Strategy & GTM Lead to help shape, scale, and accelerate growth. This is not a typical strategy role. You will operate at the intersection of sales, marketing, product, and customer insight—owning critical levers that drive revenue and market positioning. We’re looking for someone high-agency, deeply curious, and AI-native—someone who doesn’t just analyze problems but builds solutions from scratch.