Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversationsโchat, voice, video, messaging APIsโand became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stackโinto intelligence, into experience, into outcomes. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CXโbuilt on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channelโchat, SMS, email, voice, WhatsAppโwithout losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role As part of the march towards our vision of building a powerful user engagement platform, we are assembling a world-class security team to protect our customers' data and earn their trust. Specifically, we need a Security Engineer who can help improve the security posture of our product and cloud infrastructure. What you will do Work with Engineering teams to help build secure products and infrastructure
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์ผ๋๋ฒ๋๋ ์ด๋์ฑ๋ AI์ ์ธ๊ณ ์ต๊ณ ์์ค์ ๊ฒ์ฆ๋ ์ปค๋ฎค๋์ผ์ด์ API๋ฅผ ๊ฒฐํฉํ์ฌ, ๊ธฐ์ ์ด AI ์์ด์ ํธ๋ฅผ ๊ตฌ์ถํ๊ณ ์๋ฏธ ์๋ ๊ณ ๊ฐ ์ฐ๊ฒฐ์ ๋๊ท๋ชจ๋ก ๋ง๋ค์ด๊ฐ ์ ์๋๋ก ๋์ต๋๋ค. ์ผ๋๋ฒ๋๋ ์ํฐํ๋ผ์ด์ฆ ์์ค์ ์์ ์ฑ, ๋ณด์์ฑ, ๊ท์ ์ค์๋ฅผ ๊ฐ์ถ ์๋ฃจ์ ์ ์ ๊ณตํฉ๋๋ค. DoorDash, Match Group, Noom, Yahoo Sports๋ฅผ ํฌํจํ 4,000๊ฐ ์ด์์ ๊ธ๋ก๋ฒ ์ ๋ ์ฑ์ด ์ผ๋๋ฒ๋๋ฅผ ์ ๋ขฐํ๊ณ ์์ผ๋ฉฐ, ๋งค์ 70์ต ๊ฑด ์ด์์ ๋ํ๊ฐ ์ผ๋๋ฒ๋ ํ๋ซํผ์ ํตํด ์ด๋ฃจ์ด์ง๊ณ ์์ต๋๋ค. ํ์ฌ๊น์ง ์ค๋ฆฌ์ฝ๋ฐธ๋ฆฌ ์ต์ ์ ํฌ์์ฌ๋ก๋ถํฐ (ICONIQ, SoftBank, Tiger Global, Y Combinator) ๋์ ์ด 2์ต2์ฒ๋ง๋ฌ๋ฌ (์ฝ 2,450์ต ์)์ ํฌ์๋ฅผ ์ ์นํ์์ผ๋ฉฐ ๊ตญ๋ด ์ต์ด ๊ธฐ์ ๊ฐ์น 1์กฐ์ ์ด์์ ๊ธ๋ก๋ฒ ์ ๋์ฝ ๊ธฐ์ ์ ๋๋ค. ์บ๋ฆฌํฌ๋์ ์ฐ ๋งํ ์ค์ ๋ณธ์ฌ์ ์์ธ์ R&D์ผํฐ ๋ฐ APAC ์คํผ์ค ๊ทธ๋ฆฌ๊ณ ๋ด์, ๋ฐ๋, ์ฑ๊ฐํฌ๋ฅด, ์ธ๋, ์บ๋๋ค ๋ฑ์ ์คํผ์ค๋ฅผ ๋๊ณ ์์ต๋๋ค. Intern, AI Agent Engineering AI ์์ด์ ํธ ์์ง๋์ด๋ง ์ธํด์ ์์ง๋์ด๋ง ๋ฐ ์ ํ ํ๊ณผ ํ๋ ฅํ์ฌ ์ง๋ฅํ ์์ด์ ํธ๋ฅผ ๊ตฌ์ถ, ํตํฉ ๋ฐ ๋ฐฐํฌํฉ๋๋ค. ์ต์ ์น ํ๋ ์์ํฌ, LLM API ๋ฐ ํด๋ง ํ์ดํ๋ผ์ธ์ ์ฌ์ฉํ์ฌ ํ๋กํ ํ์ ๋ถํฐ ํ๋ก๋์ ๊น์ง ์ค๋ฌด ๊ฒฝํ์ ์๊ฒ ๋ฉ๋๋ค. ์ธํด์ญ ๊ธฐ๊ฐ์ 8~12์ฃผ ์ ๋๋ค. ์ด๋ฐ ์ผ์ ํ์ค ์ ์์ด์ ์์ด์ ํธ ํ๋กํ ํ์ดํ ๋ฐ ๊ฐ๋ฐ ํ๋กฌํํธ ์์ง๋์ด๋ง์ผ๋ก Hallucination ํ์ง, ๋ํ Resolution ๋ฑ ๋ง์ดํฌ๋ก API ๊ฐ๋ฐ์ ๋ฌด๋ฅผ ํฉ๋๋ค. ๋ด๋ถ ๋ฐ์ดํฐ์ ๊ณผ ๋๊ตฌ๋ฅผ ํ์ฉํด AI Agent์ ์ ํ๋๋ฅผ ํ ์คํธํ๊ณ ๊ฒ์ฆํฉ๋๋ค. ๊ฒ์ ์ฆ๊ฐ ์์ฑ(RAG), ์ง์ ๊ธฐ๋ฐ ๋ฐ ๋ง์ถคํ ํด์ฒด์ธ์ ์ง์ํ๋ ๋ฐฑ์๋ API๋ฅผ ํตํฉํฉ๋๋ค. ํ๋กฌํํธ ์์ง๋์ด๋ง ๋ฐ ํด๋ง ๋ค์ํ ์ฌ์ฉ ์ฌ๋ก์ ๋ง๋ ํ๋กฌํํธ๋ฅผ ์ ์, ํ ์คํธ ๋ฐ ์ธ๋ถ ์กฐ์ ํฉ๋๋ค. ํ๋กฌํํธ ๋ฒ์ ๋ฐ ์์ด์ ํธ ๋ฐฐํฌ๋ฅผ ์ํ CI/CD ํ์ดํ๋ผ์ธ์ ์ค์ ํฉ๋๋ค. ํตํฉ ๋ฐ ๋ฐฐํฌ ์น, ์ฑํ ๋ฐ API ์ค์ฌ ํ๊ฒฝ์ ์์ด์ ํธ๋ฅผ ์๋ฒ ๋ํฉ๋๋ค. ์ค์๊ฐ ์ฑ๋ฅ ์งํ๋ฅผ ๋ชจ๋ํฐ๋งํ๊ณ ๋ก๊ทธ, ๋์๋ณด๋ ๋ฑ์ ๊ด์ธก ๊ธฐ๋ฅ์ ๊ตฌํํฉ๋๋ค. ํ์ ๋ฐ ๋ฌธ์ํ ํ์ด ์๋์ด ์์ง๋์ด, ์ ํ ๊ด๋ฆฌ์ ๋ฐ UX ๋์์ด๋์ ๊ธด๋ฐํ ํ๋ ฅํ ์ ์๋๋ก ์ง์ํฉ๋๋ค. ์ด๋ฐ ๋ถ๊ณผ ํจ๊ป ํ๊ณ ์ถ์ด์ Python: ๊น๋ํ๊ณ ์ ์ง ๊ด๋ฆฌ๊ฐ ์ฉ์ดํ Python ์ฝ๋ ์์ฑ ๊ฒฝํ Backend: Django, FastAPI, Express ๋ฑ ์๋ฒ ์ธก ํ๋ ์์ํฌ๋ฅผ ์ฌ์ฉํ ๋ฐฑ์๋ ๊ฐ๋ฐ ์ค๋ฌด ๊ฒฝํ ํ์ : ๋ฐ์ด๋ ์์ฌ์ํต ๋ฅ๋ ฅ, ๋ฌธ์ํ ๊ธฐ์ , ๊ทธ๋ฆฌ๊ณ ์ ์์ผํ ํ์์์ ํ์ ๊ฒฝํ ์ด๋ฐ ์ ์ด ์์ผ์๋ฉด ๋ ์ข์์ ํ๋กฌํํธ ์์ง๋์ด๋ง ํ๋ ์์ํฌ(์: LangChain) ์ฌ์ฉ ๊ฒฝํ ํด๋ผ์ฐ๋ ํ๋ซํผ(AWS Lambda, Vercel, GCP Cloud Functions)์ ๋ํ ์ดํด๋ AI ์ ํ ๊ด๋ จ UX ๋์์ธ ๋๋ ์ ํ ๊ด๋ฆฌ ๊ฒฝํ Django ๋๋ ์ ์ฌํ Python ์น ํ๋ ์์ํฌ ์ฌ์ฉ ๊ฒฝํ ์ด๋ฐ ์ ์ ์ป์ ์ ์์ด์ ์ฒจ๋จ ์์ด์ ํธ ๊ธฐ๋ฐ AI ๊ฐ๋ฐ ๋ฐ ์์คํ ๋ฐฐํฌ์ ๋ํ ์ฌ์ธต ๋ถ์ ์์ง๋์ด๋ง, ์ ํ ๋ฐ ๋์์ธ ์ ๋ฌธ๊ฐ์์ ๊ต์ฐจ ๊ธฐ๋ฅ ํ์ ์๋์ด AI ์์ง๋์ด์ ๋ฉํ ๋ง ๋ฐ ์ ๊ท์ง ์ ํ ๊ธฐํ ์ค์ ๊ณ ๊ฐ ์ฌ์ฉ ์ฌ๋ก, ์ฑ๋ฅ ํ๋ ๋ฐ ํ๋ก๋์ ๊ธ ํด ํ์ฉ ๊ฒฝํ ์ ์ฐ๊ทผ๋ฌด์ ์ ์ฑ Sendbird๋ ์ ์ฐํ ๊ทผ๋ฌด ์ผ์ ์ ์ง์ํฉ๋๋ค. ํ์ ๊ณผ ํ์ํฌ์ ์ค์๋๊ฐ ๋๊ธฐ์, ๋ชจ๋ ๊ตฌ์ฑ์์ ์ฃผ 3์ผ ์ด์ ์ฌ๋ฌด์ค์์ ํจ๊ป ๋ชจ์ฌ ์ผํ๊ณ ์์ด์. ์ผ๋ถ ์ญํ ์ ์ฌ๋ฌด์ค ์ถ๊ทผ์ด ๋ ์์ฃผ ํ์ํ ์ ์์ผ๋, ๊ตฌ์ฒด์ ์ธ ์๊ฑด์ ๋งค๋์ ์ ์์ํด ์ฃผ์ธ์. ์ผ๋๋ฒ๋๊ฐ ์๊ฐํ๋ ๋ค์์ฑ๊ณผ ํฌ์ฉ ์ ์๊ตฌ์ฌํญ์ 100% ๋ถํฉํ์ง ์์ผ์ ๋ ๊ด์ฐฎ์ต๋๋ค. ์ผ๋๋ฒ๋๋ ๋ชจ๋๊ฐ ๋ฐฐ์ฐ๊ณ ์ฑ์ฅํ ์ ์๋ ๊ณณ์ด๊ธฐ์ ๋ค์ํ ๋ฐฐ๊ฒฝ, ๊ฒฝํ ๋ฐ ๊ธฐ์ ์คํ์ ๊ฐ์ง ๋๊ตฌ๋ ์ต๊ณ ์ ์ง์์ด ๋์ค ์ ์๋ค๊ณ ์๊ฐํฉ๋๋ค. ์ฐ๋ฆฌ๋ ํ๋ฑํ ๊ณ ์ฉ ๊ธฐํ๋ฅผ ์ํด ๋ค์์ฑ์ ์กด์คํ๊ณ ์ฅ๋ คํ๊ณ ์์ต๋๋ค. ์ด ํฌ์ง์ ์ด ์ฌ๋ฌ๋ถ์ ๊ฐ์ด์ ๋ฐ๊ฒ ๋ง๋ ๋ค๋ฉด ์ง์ํด์ฃผ์ธ์! Flexible Work Policy We offer
The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversationsโchat, voice, video, messaging APIsโand became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stackโinto intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CXโbuilt on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lostโthe feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channelโchat, SMS, email, voice, WhatsAppโwithout losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built f
About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, weโre equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine whatโs possible for our clients, while we help you reach your full potential. About the Role As a Platform Engineer, you will contribute to building and improving Stitch Fixโs cloud-native infrastructure and internal developer tooling. Youโll work on tools and automation that help product engineers deploy, operate, and debug services more easily, while learning modern platform engineering practices alongside experienced teammates. This role is ideal for engineers who enjoy improving developer experience and want to grow their skills in cloud infrastructure and CI/CD systems. Responsibilities: Contribute to the development and evolution of our internal platform-as-a-service used by application and service developers Build and maintain tooling that improves developer workflows, deployment reliability, and day-to-day productivity Collaborate with platform and application engineers to identify friction points and implement incremental improvements Learn and apply best practices around Infrastructure-as-Code, containerized workloads, and CI/CD pipelines Use, or are eager to adopt, AI-assisted development tools to improve productivity, and are excited to help explore and integrate LLM-powered solutions that automate internal support and operational workflows Have opportunities to propose ideas and improvements, with support and mentorship from the team Things youโll get exposure to (and we donโt expect experience with everything): AWS Terraform, Pulumi CircleCI Docker, ECS, EKS Ruby, Golang, Python About You 2+ years of software development and infrastructure experience with significant contribut
About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, weโre equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine whatโs possible for our clients, while we help you reach your full potential. About the Role As a Lead Integration Engineer on the Business Systems Engineering team, you will collaborate with cross functional teams to understand requirements and synthesize them to build & enhance globally scalable solutions. This role requires deep technical expertise in integration architecture and is responsible for identifying issues, building & testing integrations, and administering Workday and other People platforms. You will wear multiple hats; modifying business processes, complex reporting, and providing end-user support. Build the future of People Tech: Build scalable, AI-ready solutions that automate end-to-end HR processes and unlock new capabilities. Establish and evolve automation and Gen AI frameworks purpose-built for the employee experience. Deliver technical excellence: Define system boundaries, data flows, and integration standards and design reviews. Establish integration patterns, reusable code libraries, and architectural standards; implement monitoring, logging, and alerting for all HRIS systems. Build scalable integrations: Design event-driven integration patterns, RESTful/SOAP APIs, and data pipelines connecting HRIS Systems across our technology ecosystem; leveraging your skills in Studio, Cloud Connect, EIB, iLoad, Conversion, Core Connectors, XSLT, RaaS, and Web Services. Ensure security & compliance: Build secure architectures using OAuth 2.0, encryption, and maintain SOX compliance across all integrations. Drive impact & Collaboration: Partner
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worldโs largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazineโs Top Company Cultures list and ranked among the Worldโs Most Innovative Companies by Fast Company. At Cloudflare, weโre not looking for people who wait for a polished roadmap; weโre looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youโre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youโll fit right in. Available Locations: Austin, Texas About the role Created in January 2025, our centralized Developer Go-to-Market (GTM) organization functions as a "speedboat" to maintain focus, control direction, and iterate quickly. Our mission is to build long-term relationships with developers by addressing their unique needs and challenges with specialized attention and resources. Our team operates across four core pillars: Marketing, Developer Relations, Gr
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiencesโ all created by our global community of developers and creators. At Roblox, weโre building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. Weโre on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means youโll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on the Communications team, you will work on real-time communication across 2D and 3D spaces for billions of users while keeping interactions civil, safe, and expressive. Communication is at the core of what makes Roblox a vibrant social platform, the systems you build will define how tens of millions of people connect every day. You will work with teams across Game Engine, Safety, and ML Platform, building backend services at scale, data pipelines, and ML models that strengthen the underlying chat and policy infrastructure. You will build and ship detection systems that identify chat violations and continuously evolve to outpace bad actors circumventing our safety policies. As a core contributor to a broader suite of communication products, you will drive feature development while embedding safety into the foundation of the platform. If you are a developer with an understanding of large scale systems and want to shape how the next generation of Roblox users interact safely in the metaverse, youโll be right at home within our highly-skilled and rapidly growing team. You will: Engineer and scale the communication infrastructure that supports millions of c
Who we are At Twilio, weโre shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโre acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the Voice & Video Postflight team as T
Who we are At Twilio, weโre shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโre acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Software Engineer (L2) Who we are & why weโre hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems. Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale! You will be a key contributor in one or more of these area
Who we are At Twilio, weโre shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโre acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Software Engineer (L2) Who we are & why weโre hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems. Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale! You will be a key contributor in one or more of these areas -&nbs
Who we are At Twilio, weโre shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโre acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Backend Software Engine
Who we are At Twilio, weโre shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, youโre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, weโre acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Backend Software Engine
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey โ from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Weโre looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customersโ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and mea
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey โ from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey โ from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our
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