Enterprise Services Manager Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Compliance, Threat & Risk Assessment Manager The Threat & Risk Assessment (TRA) team strengthens Coinbase's global compliance risk management framework by leading enterprise-wide and targeted risk assessments for compliance and financial crime compliance. As a Compliance, Threat & Risk Assessment Manager, you'll sit at the intersection of compliance, governance, data, and cross-functional execution, translating complex financial crimes and regulatory risks into clear, actionable insights for senior stakeholders across Coinbase legal entities globally. What you'll do: Manage enterprise-wide compliance risk assessments, including inherent risk identification, control evaluation, residual risk determination, and articulation of key findings and risk themes Partner with MLROs, CCOs, and cross-functional stakeholders across Coinbase legal entities to deliver globally coordinated, locally relevant risk assessment outcomes Produce risk assessment reports, executive summaries, and governance materials for senior leadership, risk forums, and regulatory audiences Drive transaction monitoring and customer risk scoring coverage assessments and lead geographic risk rating updates ensuring ratings are current, risk-based, and operationally actionable Develop a compliance threat assessment framework including governance, methodology, documentation standards, and ongoing

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The divide between business needs and technical delivery is one of the most persistent challenges in enterprise technology, where People teams struggle to articulate requirements and engineering teams lack the business context to build truly impactful solutions. As a Senior Business Solution Architect for People at Lyft, you'll eliminate this gap by serving as the critical connection point between our People teams and our Corporate Engineering and IT (CEIT) organization. This customer obsessed role uniquely combines deep functional business expertise with strong technical acumen, with an AI native approach, enabling you to translate complex business needs into systemized, scalable solutions while driving AI-enabled transformation across the People function. We're seeking a strategic thinker who thrives at the intersection of business and technology, possesses exceptional communication skills across both technical and non-technical audiences, and is dedicated to architecting the future AI Native state of how the People function operates. You'll be the trusted advisor to both business leaders and engineering teams, ensuring our People organization has systems and processes that scale with our business while our engineering teams build solutions that truly move the needle. With AI fundamentally reshaping how the People function gets work done, your expertise will be critical in helping us responsibly harness these technologies to drive operational excellence. In this role, you'll reimagine People workflows through an AI-first lens, design business processes that balance operational excellence with technical feasibility, and champion automation that elevates teams from tactical execution to strategic impact. If you are a candidate who has the vision of what could be, who has the ability to cultivat

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Lyft Business organization builds the platform that lets organizations move the people they depend on employees, clients, and customers. From the foundational mechanics of a company funding and provisioning a ride to the tailored workflows that get an employee to a client meeting or home after a late shift, we sweat the small stuff to make Lyft the transportation solution businesses build their programs on. As a Staff Software Engineer on the Lyft Business Team, you will act as a critical technical leader, taking holistic ownership of complex systems that span the rider experience, the administrator experience, and the enterprise integrations behind them — defining strategic roadmaps, driving cross-functional alignment, and driving engineering excellence to improve how organizations move their people. Responsibilities: Shape the long-term architecture for systems, taking accountability for both short-term functionality and long-term health Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform's stability, tracking down issues root causes and building preventive safeguards for your immediate scope and beyond. Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of s

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions. As an Associate on the Lyft Business Support team, you’ll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience. You’ll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You’ll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics. Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor! In short, you’ll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience. Responsibilities: Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account. Create an exceptional, persona

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. Stripe Apps connect Stripe with the tools businesses already use, bringing relevant data and workflows into the Stripe Dashboard and third-party systems. The Strategic Apps team owns a portfolio of integrations with enterprise systems that are critical to our users’ workflows—from quote-to-cash and support to reporting. We help users embed Stripe more deeply into the way they run their businesses. What you’ll do We’re looking for a Staff Product Manager to set the strategy and lead execution for Strategic Apps. You will own a portfolio of existing and new integrations, including those with systems such as Salesforce, and determine where Stripe should invest based on user needs, Stripe’s product and industry priorities, and market signals. You will work across Stripe and directly with external partners to deliver reliable, high-quality integrations that drive adoption and business outcomes. Own the vision, product strategy, roadmap, and success metrics for a portfolio of strategic apps, making and communicating clear trade-offs amid significant ambiguity. Identify, prioritize, and validate the highest-value user problems and integration opportunities through direct user research, ecosystem analysis, and quantitative evidence. Lead cross-functional teams across Engineering, Design, Data Science, Finance, Sales, User Support, Marketing, Partner Management, and other product teams to deliver and evolve integrations end to end. Par

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Troubleshoot and solve complex problems Analyze our processes and instigate changes to help scale our operations and improve user exp

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Sales Development is a customer-facing team that connects prospective customers with Stripe. The AMER Sales Development org generates roughly 60% of Stripe's overall sales pipeline through a hybrid inbound and outbound motion, using a multi-touch, multi-method strategy that includes personalized email, LinkedIn outreach, video prospecting, and phone calls. The team covers every market segment, from startups to enterprise, and partners closely with Sales, Marketing, and Sales Development Systems to keep pipeline generation aligned with go-to-market priorities. What you’ll do The role is an operator-builder and change leader: redesigning AMER Sales Development for an AI-first future while raising the bar for human discovery, qualification, user engagement, pipeline progression, and seller handoffs. The leader will partner with AMER Sales, Marketing, Operations, and Sales Development Systems to turn automation capacity into higher-value commercial work and a healthier pipeline. The Head of AMER Sales Development leads the Core AMER Sales Development team across inbound and outbound motions. This leader directly manages managers and owns qualified pipeline, SQOs, ONR contribution, and talent progression into the wider Sales organization. Responsibilities Lead the AMER Sales Development org through a team of sales development managers, who in turn manage the SDRs driving roughly 60% of Stripe's overall sales pipeline Set segmentation a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The UK Enterprise sales team works with our largest users in the UK Media & Utilities industries. We help our users improve their customers' buying experiences, increase their domestic presence whilst expanding to new territories and unlock new revenue streams. As a key member to the UK Media, Utilities Enterprise team, you will target net new Enterprise businesses from a named account list of some of the largest UK companies to transform their payment operations using Stripe’s payment and product suite. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! What you’ll do As an Enterprise Account Executive, you’ll own the full sales cycle, from prospecting and closing to launching their payment streams on Stripe. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations and close deals. Responsibilities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Seller Systems team is dedicated to empowering sellers and stakeholders at Stripe by streamlining and optimizing the selling process. This is a top priority for Stripe as it expands its enterprise revenue globally. We build tools and systems to make the end-to-end selling process across initial contact with customers, deal modeling, negotiation, approvals, contracting, onboarding, and activation absolutely world class. We treat this area as an engineering problem from first principles, implemented with a hybrid architecture of first-party-developed custom Stripe components interoperating with third-party standard business components. Our vision is to be able to offer a single plane of glass experience to our Sellers at Stripe, to allow them to leverage AI through workflows that allow them to minimize overhead and increase their time on increasingly efficient selling. What you'll do As a Staff Engineer in Seller Systems, you'll be a technical anchor for one of Stripe's highest-priority engineering investments—building the infrastructure that powers how Stripe sells to and wins customers globally. You'll own and drive multi-year technical strategy across a complex hybrid architecture of first-party Stripe systems and third-party platforms (including Salesforce), while directly shaping the seller experience across the full quote-to-cash lifecycle. You'll set the architectural direction and be a multiplier across teams—owning end-to-end tech

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The CEE team is a highly consultative sales team that is responsible for the growth of Stripe’s largest customers within the region. We work with some of the most ambitious and fastest-growing companies in the world, including Booksy, Maczfit, and ElevenLabs - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Enterprise Account Executive, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teamma

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes Troubleshoot and solve complex pro

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you'll do Product Support Operations Associate is a global team to design, implement, and grow Stripe's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, and driving process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear