Enterprise Systems And Architecture Director Jobs

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The payments landscape is changing rapidly, with businesses and their customers relying on a growing mix of local payment methods, cards, wallets, bank payments, buy now, pay later, and digital currencies. Stripe’s Local Payment Methods (LPM) business is one of our fastest-growing payments businesses. LPM Foundations builds and operates the core platform that enables Stripe’s Local Payment Method teams—and their first- and third-party developers—to build, integrate, and run high-quality payment methods at scale. We turn complex product integrations into reusable, self-service platform capabilities so teams can launch new LPMs faster and reduce the long-term cost of operating them. This is a payments role with a platform and AI focus. We are building the foundations, interfaces, and workflows that let product and engineering teams use AI effectively to accelerate development, improve decisions, and scale reliable payments experiences globally. What you’ll do As an Engineering Manager, you will lead the LPM Foundations team at the center of Stripe’s long-term payments growth strategy. You will translate regional and strategic priorities into a focused platform roadmap, shape technical direction with your team, and drive execution across the systems behind critical payment flows. You will be deeply involved in engineering and design, while coaching, mentoring, and creating the conditions for an effective, inclusive team. Responsibilities Set the vision an

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. THE OPPORTUNITY As an Engagement Manager within Gong’s Professional Services organisation, you will lead the end-to-end delivery of Gong customer activations across our Enterprise segment. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements organised, on track and focused on customer outcomes. You will own project planning, governance, scope, timelines, resources, dependencies, risks and stakeholder communications, ensuring projects are delivered on time, within scope and to a high standard. Gong Professional Services is at the forefront of AI-powered consulting and customer delivery. We use Gong, AI and automation to improve project delivery, customer outcomes and operational scale. In this role, you will apply AI in your daily workflows, continuously deve

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Senior Consultant role is a high-impact individual contributor responsible for guiding our Enterprise-level customers through the successful deployment and adoption of the Gong platform. You will serve as the primary delivery expert and trusted advisor for our largest, most strategic accounts, ensuring they achieve measurable, mission-critical business outcomes. Senior Consultants are deep product experts and seasoned professionals capable of handling the most complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change. You will manage and/or support multiple projects concurrently, ensuring excellence in every phase of the customer journey from implementation to go-live. RESPONSIBILITIES Enterprise Customer Delivery (75% Billable Utilization) Support complex, Enterprise-level implementati

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Data Product Experiences (DPE) team is dedicated to making Stripe's merchant-facing data products intuitive, delightful, and actionable. We build client-side rendering engines, high-performance charting libraries, and interactive visualization interfaces that handle high-throughput streaming telemetry and real-time merchant analytics. What you’ll do In this role, you will architect and build high-performance client-side data rendering engines from scratch to visualize tens of thousands of data points smoothly. You will collaborate closely with Designers, Product Managers, and Front-End Systems Engineers to define cutting-edge data visualization paradigms that reduce cognitive load and prevent visual fatigue for Stripe's users. Responsibilities Partner with designers and product managers to prototype, build, and ship interactive analytics dashboards and data visualization tools across the Stripe Dashboard. Contribute to Stripe’s core design system by developing scalable, reusable visualization components and charting standards for engineering teams. Design frontend integration strategies and robust API contracts to enable seamless adoption of analytics components by partner teams. Provide technical leadership and mentorship through code reviews, pairing, and fostering frontend engineering best practices. Collaborate across Product, Design, Data Infrastructure, and Analytics teams to deliver high-quality, data-driven user experiences. Opti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Data Product Experiences (DPE) team is dedicated to making Stripe's merchant-facing data products intuitive, delightful, and actionable. We build client-side rendering engines, high-performance charting libraries, and interactive visualization interfaces that handle high-throughput streaming telemetry and real-time merchant analytics. What you’ll do In this role, you will architect and build high-performance client-side data rendering engines from scratch to visualize tens of thousands of data points smoothly. You will collaborate closely with Designers, Product Managers, and Front-End Systems Engineers to define cutting-edge data visualization paradigms that reduce cognitive load and prevent visual fatigue for Stripe's users. Responsibilities Partner with designers and product managers to prototype, build, and ship interactive analytics dashboards and data visualization tools across the Stripe Dashboard. Contribute to Stripe’s core design system by developing scalable, reusable visualization components and charting standards for engineering teams. Design frontend integration strategies and robust API contracts to enable seamless adoption of analytics components by partner teams. Provide technical leadership and mentorship through code reviews, pairing, and fostering frontend engineering best practices. Collaborate across Product, Design, Data Infrastructure, and Analytics teams to deliver high-quality, data-driven user experiences. Opti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Link is a digital wallet designed for fast and secure online payments. It allows consumers to save and use their preferred payment methods across the Link network, helping them check out quickly and securely wherever Link is accepted. The Link Fraud and Auth team works to make Link the most trusted and highest-performing way to pay. We protect consumers and merchants from fraud, abuse, and financial loss while maximizing authorization rates for good users. Our work spans consumer-facing experiences, payment infrastructure, and ML powered risk systems. We manage fraud and financial risk across a growing range of novel Link features, including Link’s agentic wallet, stored balance, and LPMs. The team also owns Instant Bank Payments, a proprietary payment method built on ACH rails, offering merchants immediate confirmation while protecting them from bank-initiated returns. IBP is the heart of Link’s revenue engine, giving LFA engineers the opportunity to shape and scale one of Link’s most important products. What you’ll do As a machine learning engineer on Link Fraud and Auth, you’ll build and operate models and risk decisioning systems that protect Link while helping more legitimate payments succeed. You’ll work across the full machine learning lifecycle, from analyzing fraud patterns and identifying opportunities to building, deploying, monitoring, and improving models in production. You’ll use data to form hypotheses, make practical modeling

Senior Compliance Specialist Position Description SingleStore is building a real-time data platform that helps organizations transact, analyze and act on data in a single system. We are committed to operating with strong security, privacy and resilience standards across our products, services and internal operations. We are seeking an experienced and highly motivated Senior Compliance Specialist to help scale our security, privacy and compliance programs. This role will be responsible for maintaining key certifications, driving cross-functional compliance initiatives, overseeing development and management of our privacy program, supporting compliance with the Digital Operational Resilience Act (DORA), and helping mature our Business Continuity Management System (BCMS). The ideal candidate is practical, organized and collaborative, with experience translating regulatory and framework requirements into durable operational processes across technical and business teams. Job Responsibilities Support governance activities across the security, privacy and compliance program, including maintaining Information Security Management System documentation, evidence, policies, procedures and audit trails. Help maintain and improve active certifications and attestations such as ISO/IEC 27001, SOC 2 Type II, HIPAA and PCI DSS, while coordinating with stakeholders across the business to ensure ongoing compliance. Drive readiness efforts for new compliance objectives, certifications and customer-driven assurance requirements. Participate in enterprise risk management activities, including risk methodology, risk assessments, treatment planning and follow-up with risk owners. Oversee the development, implementation and ongoing management of SingleStore’s privacy program in partnership with Legal, Security, IT and business stakeholders. Support compliance with applicable privacy and data protection requirements, including operationalizing controls and processes needed to meet regu

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As an Application Engineer for AI Automation , you will be at the clinical edge of our intelligence layer. This isn't just about writing code; it's about architecting the nervous system of our automated enterprise. You will bridge the gap between heavy-duty enterprise platforms (Salesforce, Zuora, ServiceNow) and the next generation of Agentic AI. Your primary mission will be building high-performance Model Context Protocol (MCP) servers that allow AI agents to interact deeply with complex business logic—specifically within the Salesforce ecosystem (Quote, Opportunity, and Renewal services). You’ll move from building RAG-based retrieval to orchestrating Agent-to-Agent communication , creating a seamless autonomous workflow across our tech stack. Key Responsibilities Architect MCP Servers: Design and implement robust MCP servers to expose Salesforce services (Quote, Opportunity, Renewal) and other core platforms to AI agents. Data Model Synthesis: Rapidly decompose the data models of enterprise applications like Zuora, Salesforce, and ServiceNow to build effective schemas for AI interaction. Build AI Pipelines: Develop and optimize Retrieval-Augmented Generation (RAG) workflows and AI agents that can execute complex tasks with minimal human intervention. Agentic Orchestration: Lead the transition from simple chatbots to Agentic AI , focusing on multi-agent collaboration and autonomous "Agent-to-Agent" communication. Integra

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Engineering Manager for Drive Qualification, you will lead a high-performing Bangalore team dedicated to validating Everpure-developed SSDs across performance, reliability, and firmware maturity. In this impactful leadership position, you will own the end-to-end validation strategy for hyperscale and datastore programs, establishing a center of excellence for system-level robustness. Partnering closely with cross-functional firmware, hardware, and analytics teams globally, your mission is to deliver comprehensive qualification coverage that ensures our enterprise storage platforms launch with ultimate confidence and quality. WHAT YOU’LL DO Lead and Scale the Team: Coach, mentor, and grow a multi-level validation engineering team, building a culture of ownership, clear domain expertise, and continuous career development. Drive Validation Strategy: Own the execution roadmap for core qualification domains (including PCIe, NVMe/OCP, and power-loss robustness) across critical milestone gates from engineering samples to final product release. Foster Cross-Functional Alignment: Partner with global hardware, firmware, and program management stakeholders to align on test coverage, coordinate issue triage, and deliver clear risk assessments that dictate release readiness. Advance Automation and Infrastructure: Champion the expansion of Python and Linux-based automation frameworks, regression infrastructure, and data