Escalation Manager Jobs

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Senior Customer Service Representative - Macquarie Park, Sydney, NSW, Australia Create joy and community through the magic of play. About the Role At Hasbro, we're passionate about bringing people together through storytelling, imagination and play. As a leading Games, IP and Toy company, our iconic brands connect millions of fans around the world every day. We're looking for an experienced Senior Customer Service Representative to join our Australia team. This is an exciting opportunity for someone who enjoys solving problems, building trusted relationships, working across teams and driving continuous improvement. You'll be at the heart of our customer experience, partnering with customers and colleagues to support seamless order management, exceptional service delivery and operational excellence. You'll also have the opportunity to use data and insights, influence improvements and build your career within a global organisation. What You'll Do Deliver exceptional service and support across order management, product enquiries and issue resolution. Manage customer orders accurately and efficiently, partnering with internal teams to support timely delivery. Take ownership of complex enquiries, complaints and escalations through to resolution. Build strong relationships with customers and cross-functional partners across Sales, Supply Chain, Logistics, Marketing and Finance. Monitor customer service performance and identify opportunities to improve processes and the customer experience. Analyse customer and operational data, translat

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a highly motivated Software Engineer in our Furnishing Platform team to build scalable systems and data pipelines to power our consumer credit reporting. You will partner closely with our Product, Compliance, Servicing, and Credit teams to design robust reporting systems. The systems you will work on are vital for delivering accurate and timely data from Affirm’s financial product portfolio to Consumer Reporting Agencies. Affirm is growing fast and we want you to enable us to scale our products to 10x and beyond through building world-class systems which enable Affirm in its mission to provide honest financial products which improve lives. We are only just getting started! Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you’ll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What we look for You have a total of 1.5+ years of experience as a software engineer. You have experience designing, deve

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are looking for a highly motivated Software Engineer in our Furnishing Platform team to build scalable systems and data pipelines to power our consumer credit reporting. You will partner closely with our Product, Compliance, Servicing, and Credit teams to design robust reporting systems. The systems you will work on are vital for delivering accurate and timely data from Affirm’s financial product portfolio to Consumer Reporting Agencies. Affirm is growing fast and we want you to enable us to scale our products to 10x and beyond through building world-class systems which enable Affirm in its mission to provide honest financial products which improve lives. We are only just getting started! Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you’ll do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. On-Call Rotation - There would be an on-call rotation for this role as a requirement What we look for You have a tot

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Should be proficient in Strategic Sourcing: Analyzing spend data, creating internal & external category profiles, Market intelligence reports, Opportunity assessments, devising category strategies, identifying sourcing levers for respective market categories, analyzing costing for a product or service, conduct structured supplier negotiations, understand the nuances of contracting and execute the same with suppliers in co-ordination with legal teams, managing statutory compliances and sustainability requirements etc. Executing projects through GEP Source to Contract platform, performing procurement risk, governance & compliance activities, supporting procurement operational activities etc. Experience working in reputed S2C platforms shall be appreciated specifically GEP S2C. Day to day performance of procurement activities, managing workloads and priorities, co-ordinate with the team and escalating/reporting to sourcing & procurement manager on a regular basis. Ensure high-quality stakeholder engagement both internal (procurement) & external (suppliers, age

Payroll Specialist, United States Payroll A Career with Point72’s Finance Team The Finance team provides a broad range of timely, accurate, relevant, and objective financial information, advice, and services to its business partners, with commitment to the highest professional and ethical standards. Our team offers a dynamic and collaborative environment where our colleagues can learn at a fast pace and are rewarded with advanced opportunities both within Finance and across the firm. What you’ll do We are seeking a Payroll Specialist for the U.S. Payroll who will have direct ownership of hands-on payroll processing in addition to providing subject matter expertise and oversight. Specifically, you will: Own end-to-end U.S. payroll processing with minimal supervision, including data gathering, validation, review, and final sign-off Lead complex payroll activities such as multi-state tax calculations, W-2 testing and reconciliation, 401(k) processing, salary variance analysis, and retroactive adjustments Serve as the U.S. payroll subject matter expert, providing guidance on federal, state, and local tax matters and ensuring compliance and accuracy Independently prepare, review, and post payroll journal entries, including accruals, reversals, and adjustments Act as the primary point of contact for payroll escalations, employee inquiries, client questions, and external vendor coordination Partner with Human Resources (HR), Finance, Tax, and Benefits teams to resolve payroll issues, support audits, and manage cross-functional dependencies Review payroll outputs for quality and compliance, proactively identifying, investigating, and remediating discrepancies Drive payroll process improvements, automation, system enhancements, and transitions using tools such as Excel, Workday, and other reporting/automation solutions, while mentoring junior team members as needed What’s required? Bachelor’s degree or equivalent 4+ years of finance, accoun

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department. Shift: This role requires flexible hours/days, ranging from 9AM to 1 AM CST, Monday through Sunday. You will report into the LABS Operations Manager in our Remote Assistance Team team in our Robot Operations organization. Open to CXI, MXO T4 Levels. You’re excited about this opportunity because you will… Foster a culture of safety, inclusivity, and open communication within the team. Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication. Motivate and guide team members to achieve and maintain high performance. Monitor and manage workflow and schedules to meet operational goals. Adapt to various roles as needed. Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly. Communicate effectively with other shift leads and management to ensure seamless operations across shifts. Enforce safety and compliance standards at all times during the shift. Improve team safety and efficiency by implementing process enhancements. Collaborate with other Team Leads and Engineers to al

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . About the job This position is needed to support our customers with account administration and billing inquiries through effective troubleshooting, timely escalations, and cross-functional collaboration, ensuring we deliver world-class support to every Twilio customer. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while sti

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Channel Communications team at Airbnb is responsible for driving positive conversation and buzz about Airbnb via social media, influencers and more, as well as maintaining and protecting our brand reputation across social media channels. The team is expanding its India presence, combining always-on reputation protection with channel growth, listening and insights for one of Airbnb's fastest-growing markets. The Difference You Will Make The Social Rapid Response team is looking for a Senior Social Media Associate who will be responsible for protecting and defending the Airbnb story on social media. This role pairs core Social Rapid Response coverage with support for Airbnb's India social presence, partnering closely with the India social lead on listening, insights, publishing and campaign engagement. The ideal candidate is a social native with experience in social listening and responding rapidly to escalating issues and crises. We’re looking for someone who is detailed and solution-oriented, is comfortable moving at a fast pace and working with little manager supervision, has strong communication and interpersonal skills. A Typical Day Monitor emergent issues across social media channels Proactively highlight and/or provide status updates on issues surfacing online to Lead(s) Own day-to-day social listening for the India market, including competitive and cultural conversation tracking Turn listening into insight; synthesize themes into regular recaps and ad hoc deep dives for comms, marketing and regional stakeholders Provide publishing support for @airbnbindia, including

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Compliance team is responsible for ensuring Compliance at Plaid with all the laws and regulations that apply to us, as well as our internal policies. We help make sure Plaid stays within the bounds of our legal obligations, and partner with business stakeholders to build processes and systems to demonstrate our compliance. Role Description As a GTM Compliance Analyst, you’ll help Plaid evaluate and onboard customers in a way that supports growth while protecting the company from regulatory and compliance risk. You’ll review prospective and existing customer deals, assess customer business models and use cases, conduct risk-based diligence, and determine when additional conditions, approvals, or escalations are needed. You’ll work closely with Sales, Account Management, Legal, Product, and Customer Oversight to translate complex requirements into practical guidance and keep deals moving. You’ll also help build the playbooks, workflows, and reporting needed to make GTM compliance more consistent and scalable as Plaid expands into new products, customer segments, and regulated use cases. Responsibilities Review prospective and existing customer deals for regulatory, licensing, po

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Payments Risk Analyst II As a Payments Risk Analyst II on the Risk & Fraud team within the Consumer & Business group, you'll own the identification and mitigation of payments fraud across Coinbase's fiat payment rails, including ACH, wire, and card transactions. This team protects millions of customers and billions in transaction volume from chargebacks, unauthorized deposits, and account takeover schemes. You'll investigate escalated fraud cases, analyze risk patterns across multiple channels, and partner cross-functionally to strengthen detection systems across one of crypto's highest-volume retail platforms. What you'll do: Own end-to-end investigation and resolution of escalated payments fraud cases, including chargebacks, ACH returns, wire disputes, and account takeovers, across phone, messaging, and email channels. Analyze fraud trends and patterns across payment activities, synthesizing data into actionable recommendations that improve detection logic and reduce loss exposure. Handle premium and high-complexity customer cases, including CB1, HNWI, and executive escalations, using judgment to make risk decisions and coordinating with stakeholders to resolve issues. Partner cross-functionally with Product, Data Science, Risk ML, and Engineering to develop and iterate on risk management strategies, rule logic, and fraud prevention processes. Identify work

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Procurement & Accounts Payable (AP) Administrator bridges both areas, covering operational and administrative volume that sits below Business Partner and AP Specialist scope threshold. The role exists to free Procurement Business Partners for commercial, category, and vendor relationship work, while removing low-value administrative activity from AP. This is a junior, development-focused role, trained from scratch, with a clear progression path into either Procurement or AP. The Administrator does not negotiate contracts, manage supplier relationships commercially, or make approval decisions; those remain with the Business Partners and AP Manager, respectively. What you’ll be doing: Procurement support Triage Zip intake submissions, validating completeness, financial coding, and correct routing. Manage vendor onboarding administration, including document chasing, compliance checks, and record maintenance. Issue purchase orders and P-Cards for spend up to £25,000, escalating anything outside policy thresholds to the relevant Business Partner. Administer contracts, including filing, expiry tracking, and document control. Handle stakeholder enquiries and low-value administrative requests. Run routine operational reporting from Zip, covering PO coverage, open requests, and intake volumes, for the team, Finance, and FP&A. Accounts payable support Process invoices, matching against POs and delivery confirmations. Manage the AP inbox, triaging emails and resolving or escalating queries. Process employee expense claims in line with policy, and process credit card expenses. Support month-end activity, including statement reconciliations and ac

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Utilization Management Nurse Consultant (RN) – Concurrent Review Remote | Acute Inpatient Utilization Management | RN Opportunity Are you an experienced RN with a background in acute care and utilization management? Join our team and play a vital role in ensuring members receive appropriate, high-quality, and cost-effective inpatient care through concurrent review and care coordination. What You'll Do Perform concurrent reviews for acute inpatient admissions and continued hospital stays Evaluate medical necessity, severity of illness, intensity of service, and level of care using evidence-based clinical criteria Collaborate with hospitals, physicians, care managers, and discharge planners to support appropriate treatment and timely transitions of care Review clinical documentation and apply health plan benefits and regulatory requirements to authorization decisions Partner with Medical Directors on complex cases and escalations Facilitate discharge planning and identify opportunities to optimize care and resource utilization Manage a high-volume caseload while meeting quality, productivity, and turnaround-time standards WHAT YOU BRING - REQUIRED Active, unrestricted RN license in your state of residence Ability to obtain and maintain additional state licensure as required 5&#43

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Middle Office Trading team’s mission is to deliver an excellent end-customer experience while minimizing firm risk and enabling the seamless operation of cutting-edge brokerage products. We support Robinhood’s dynamic trading offerings by handling core middle office functions, processing transactions, and tackling critical operational risk tasks. As an Trading Specialist on the Middle Office Trading team, you’ll help scale and refine our Trading Operations desk! You’ll support daily risk management activities, resolve customer-impacting escalations, push cross asset operational automation with teams across Robinhood to ensure the smooth functioning of our trading business. This role is based in our Lake Mary, FL, Denver, CO, or Chicago, IL office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through August 30th, 2026. Please connect with your recruiter for more information a

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab features must ship successfully across four distinct deployment platforms—Self-Managed, Dedicated, Dedicated for Government, and GitLab.com. Today, developers routinely discover platform compatibility issues late in development, triggering costly rework, delays, and emergency escalations. The Platform Readiness team is building an internal developer tooling capability that embeds platform readiness intelligence directly into GitLab's software development lifecycle to solve this problem. As an Intermediate Backend Engineer on the newly established Platform Readiness functional team in Developer Experience, you'll contribute