Field Case Management Coordinator Jobs

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We embed deeply with users to solve high-leverage problems. We move quickly from prototype to deployment and surface patterns that shape the platform. We operate at the intersection of customer delivery and core development. We work closely with Product, Research, and Go-To-Market (GTM). About the role Forward Deployed Engineers lead complex deployments of frontier models in production. You will embed with customers where model performance matters, delivery is urgent, and ambiguity is the default. You will use this to map their problems,You will use this to map their problems, structure delivery, and ship fast. You will scope, sequence, and build full-stack solutions that create measurable value. You will also drive clarity across internal and external teams. You will identify reusable patterns and share field signal that influences the roadmap. Success in this role means owning the delivery state across workstreams. You will hold the bar on quality and pace and help OpenAI learn through execution. This role is based in Abu Dhabi. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they c

About OpenAI OpenAI is an AI research and deployment company committed to ensuring that artificial general intelligence benefits all of humanity. We push the boundaries of AI capabilities while prioritizing safety, responsible deployment, and human needs. Our mission requires a team that represents a diversity of perspectives, voices, and experiences. About the Role We are seeking an experienced and versatile Korea B2B Marketing Lead to drive OpenAI’s enterprise and B2B marketing execution in Korea. This is a critical role for a full-stack B2B marketer with strong Korea market judgment - someone who can work closely with local Country/GTM teams, leverage regional marketing support, manage external partners, and deliver high-impact programs across local customer events, content, pipeline creation, customer proof, and sales enablement. This role will be responsible for shaping and executing integrated B2B marketing initiatives that support enterprise adoption, partner-led growth, developer-adjacent business audiences, and long-term customer trust in Korea. The ideal candidate brings deep experience working with sales-led GTM teams, navigating complex stakeholder environments, and translating global and regional strategy into locally effective execution. Key Responsibilities Lead the development and execution of Korea B2B marketing plans, aligned with global priorities, regional marketing support, and Korea Country/GTM objectives. Drive full-funnel B2B marketing programs across local customer events, field marketing, content, customer marketing, developer marketing, and partner marketing. Partner closely with Korea Country/GTM, Partnerships, Product Marketing, Comms, Events, regional marketing, and external partners to deliver integrated programs that support enterprise adoption and pipeline growth. Translate global B2B narratives and launches into Korea-relevant campaigns, local customer events, customer proof, content, and sales enablement. Establish strong Korea mar

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript,

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or compar

About the Team The Interpretability team studies internal representations of deep learning models. We are interested in using representations to understand model behavior, and in engineering models to have more understandable representations. We are particularly interested in applying our understanding to ensure the safety of powerful AI systems. Our working style is collaborative and curiosity-driven. About the Role OpenAI is seeking a researcher passionate about understanding deep networks, with a strong background in engineering, quantitative reasoning, and the research process. You will develop and carry out a research plan in mechanistic interpretability, in close collaboration with a highly motivated team. You will play a critical role in helping OpenAI ensure future models remain safe even as they grow in capability. This will make a significant impact on our goal of building and deploying safe AGI. In this role, you will: Develop and publish research on techniques for understanding representations of deep networks. Engineer infrastructure for studying model internals at scale. Collaborate across teams to work on projects that OpenAI is uniquely suited to pursue. Guide research directions toward demonstrable usefulness and/or long-term scalability. You might thrive in this role if you: Are excited about OpenAI’s mission of ensuring AGI benefits all of humanity, and are aligned with OpenAI’s charter . Show enthusiasm for long-term AI safety, and have thought deeply about technical paths to safe AGI. Bring experience in the field of AI safety, mechanistic interpretability, or spiritually related disciplines. Hold a Ph.D. or have research experience in computer science, machine learning, or a related field. Thrive in environments involving large-scale AI systems, and are excited to make use of OpenAI’s unique resources in this area. Possess 2+ years of research engineering experience and proficiency in Python or similar languages. Are deeply curious. About OpenA

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for product mindset software engineers to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-stack applications

About the Team: OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. Our Stargate program develops and deploys massive, state-of-the-art data center campuses in partnership with industry leaders today—and through future OpenAI infrastructure projects tomorrow. We design for scale, speed, and reliability, and we need experienced technicians who can translate network blueprints into physical reality. About the Role: We are seeking a Senior Data Center Networking Technician who thrives in fast-moving build environments and is eager to roll up their sleeves during active datacenter deployments. Your first assignment will focus on the physical bring-up of network infrastructure at a large partner-operated campus, collaborating with partner teams and their delivery vendors to achieve agreed performance and reliability targets. As that campus reaches steady state, you will transition to lead network deployment for future OpenAI data center projects, defining standards and guiding implementation across multiple locations. Candidates must be able to sit onsite in Abilene, Texas 5 days per week Key Responsibilities Serve as OpenAI’s technical lead technician during the current campus build, partnering with internal engineers and external contractors on design reviews, installation plans, and acceptance criteria. Spend significant time on the data-center floor performing inspections, assisting with cable routing/termination when needed, conducting fiber testing (OTDR, power levels, continuity), and resolving installation challenges in real time. Troubleshoot and optimize cabling routes, patching, and equipment turn-up to ensure clean, reliable handoff to network operations. Contribute to design discussions and peer reviews for structured cabling and physical network layouts, providing practical field feedback to engineering teams. Develop repeatable engineering standards, as-built do

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for Full Stack software engineers with a product mindset to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-s

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers—where model performance matters, delivery is urgent, and ambiguity is the default. You’ll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you’ll identify reusable patterns, codify best practices, and share field signal that influences OpenAI’s roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel is expected in this role, mainly within Japan. To succeed in this position you must be bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bri

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role OpenAI's Hardware organization builds supercompute platforms from silicon and boards to full rack-scale systems to power advanced AI workloads. This role owns end-to-end quality for high-speed interconnect hardware across the product lifecycle: early design influence, supplier/contract manufacturer readiness, qualification, ramp, and fleet quality in lab and data center environments. You will be the quality lead for advanced interconnect components and assemblies, including high-speed copper cables, cable cartridges, patch panels, backplane/cable-backplane solutions, high-speed connectors, and related electro-mechanical interfaces. You will partner closely with electrical, mechanical, SI/PI, systems, reliability, operations, and external vendors to prevent escapes and drive rapid, data-driven containment and corrective action. In this role you will: Own quality for advanced interconnect components and assemblies: high-speed connectors, high-speed copper cables, cable cartridges (e.g., cable cassette style assemblies), patch panels & optics, and backplane/cable-backplane interconnect solutions. Drive quality-by-design: participate in design reviews, DFM/DFx, tolerance stacks, material and plating selections, connector mating strategy, strain relief, and assembly methods to reduce variation and field failures. Define and track quality and reliability metrics (DPPM, yield, escapes, RMA/FRACAS trends, Cpk/Ppk where applicable) for interconnects across NPI and m

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Seattle. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or co

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role This is a founding role. As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. This is not a management role, however you'll own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in Singapore. We use a hybrid model of 3 days in office and offer relocation assistance. Travel up to 25-50% is required. In this role, you will: Own the technical delivery plan for multiple interdependent workstreams. Translat

About the Team The Software Engineering Firmware team builds reliable, high-performance systems on custom hardware. We work closely with hardware engineers to design, optimize, and ship software that bridges cutting-edge devices and real-world constraints like memory, power, and latency. Our work spans early prototyping through product launch, ensuring that our embedded platforms are robust, efficient, and production-ready. About the Role As a Firmware Engineer , you will design, implement, and debug software for embedded devices. You’ll own low-level bring-up, write production C/C++ code, and partner closely with hardware teams to deliver reliable, high-performance systems. We’re looking for engineers with deep embedded expertise, strong debugging skills, and a passion for building systems that perform under real-world conditions. This role is based in San Francisco, CA . We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, implement, and debug software for embedded devices. Contribute to defining software requirements, interfaces, and test plans. Bring up and debug new boards. Analyze performance, memory, and power profiles and implement optimizations. Investigate field issues, perform root-cause analysis, and deliver robust fixes. Foster good software engineering practices. You might thrive in this role if you: Have deep experience shipping embedded systems (around 10+ years). Are proficient in C and C++. Are familiar with embedded toolchains, operating systems, and debugging tools. Have experience with both rapid prototyping and scalable product development. (Nice to have) Have experience with Zephyr RTOS. (Nice to have) Have worked with networking/wireless stacks (BLE, Wi-Fi). (Nice to have) Have experience with robotic system bring-up or Linux kernel development. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose arti

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role We are looking for an embedded engineer to help build firmware and associated modeling software for OpenAI’s in house AI accelerator. This role involves designing and developing drivers and functional models for a large array of HW components, writing high throughput and low latency firmware code, investigating bring-up and production issues. Responsibilities Design and implement drivers for hardware peripherals, including those related to AI chips. Design and implement functional software models to simulate SoC uncore logic and enable FW testing against the model Design and implement low-latency and high throughput embedded SW to manage HW resources. Work with adjacent software and hardware teams to implement requirements, debug issues and shape future generations of the hardware. Collaborate with vendors to integrate their technologies within our systems. Bring up and debug firmware/driver on new platforms. Come up with processes and debug issues raised in the field. Set up monitoring, integration testing and diagnostics tools. Qualifications 5+ years of experience working in embedded SW space. Ability to thrive in ambiguity and learn new technologies. Strong programming skills in C/C++ and/or Rust. Experience developing high throughput, low latency and multi-threaded code. Experience working with real time operating systems (RTOS). Experience developing hardware drivers and working with hardware Experience with HW/SW co-design Knowledge of common embedded pr