Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Machine Learning Engineer, Identity Verification As a Staff Machine Learning Engineer on the Identity Verification team within the Platform group, you'll own the ML systems that determine whether a person, document, and capture session are legitimate. Every signup, account recovery, and high-risk action at Coinbase depends on these models. You'll lead the technical strategy for IDV ML end-to-end, from architecture through production enforcement, protecting the integrity of millions of accounts. What you'll do: Own the full IDV ML stack, including document authenticity models, 1:1 and 1:N face-match, liveness detection, presentation-attack detection, and deepfake/injection detection from feature pipeline through threshold tuning and production enforcement. Build identity-graph systems using GNNs that cluster accounts sharing biometric, device, and document signals to detect synthetic-identity rings and coordinated fraud at onboarding. Develop behavioral and device-intelligence models for capture-session anomaly detection, bot-vs-human classification, and device-fingerprint-based risk scoring at real-time latency. Drive vendor ML strategy by benchmarking external models against a Coinbase-owned evaluation set, designing dynamic routing logic across providers and geographies, and building the in-house evaluation layer that catches regressions before they reac
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Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Frontend Software Engineer - Coinbase Card Team As a Frontend Software Engineer on the Coinbase Card team within the Consumer Product Group , you'll build and ship the user-facing experiences behind Coinbase's card products, including the Coinbase One Card (credit) and the Coinbase Card (debit). This team is consolidating both products onto a unified card platform, and you'll join a small team with high ownership, greenfield feature work, and direct impact on how millions of customers discover, activate, and use their cards. What you’ll do: Own end-to-end frontend development for core card experiences, including transactions, rewards, onboarding, and account management across web and mobile Build new user-facing features - such as authorized card users, reward offers, real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across card UX journeys, driving measurable improvements in CUJ latency and availability SLOs Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on performance, reliability
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Product Marketing Manager to own enterprise and B2B product marketing for Base , focused on financial markets. The Base Marketing team drives adoption of Base as the default chain for enterprises building onchain. You'll set the go-to-market strategy for institutional use cases, build the proof engine that turns enterprise wins into pipeline, and lead the launches that position Base as the infrastructure layer for onchain trading, lending, and tokenization. What you'll do: Own the enterprise GTM roadmap for Base financial markets, including positioning, messaging, segmentation, and launch strategy across institutional use cases (trading, lending, tokenization). Build a repeatable enterprise proof engine: written case studies, sales-enablement collateral, solution briefs, and flagship video content mapped to priority customer profiles. Lead cross-functional launches with Product, BD, CDP, DevRel, Comms, Legal, and Compliance, translating complex and regulated capabilities into clear narratives for business buyers. Drive competitive and market intelligence for enterprise crypto, bringing the voice of the enterprise customer into the product roadmap. Define and report the metrics that matter - pipeline influence, partner amplification, launch performance, and adoption - then optimize against them. Shape the working model for Base's enterprise marke
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As Senior Counsel, Product on the Product Legal team, you'll serve as the primary legal partner to product, engineering, and design teams building stablecoins, payments, and crypto infrastructure at Coinbase. This team provides full product life-cycle counseling across some of the most novel areas in fintech and crypto law. You'll shape how Coinbase navigates complex regulatory landscapes while shipping products that bring crypto into the financial mainstream, advising from ideation through launch and collaborating cross-functionally with Privacy, Regulatory, Compliance, and Finance. What you'll do: Own the legal advisory relationship for stablecoin, payments, and crypto infrastructure product teams, providing day-to-day legal, business, and strategic counsel throughout the product life cycle. Advise product managers and engineers on U.S. and international regulatory requirements, including money transmission laws, the GENIUS Act, NYDFS BitLicense, banking regulations, e-money issuance, securities regulation, and BSA compliance. Drive resolution of novel legal issues by identifying risks, partnering with specialized colleagues across Legal, and engaging outside counsel where needed. Partner cross-functionally with Compliance, Communications, Finance, Tax, Security, and Enterprise Risk Management to deliver cohesive legal guidance that enables product launches. Shape
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for the Help Center, you’ll own Coinbase’s primary self-service channel—where most customers first seek support. You’ll drive Automation Rate and customer satisfaction by building AI-powered search, personalized article experiences, and self-service workflows that resolve issues before they reach an agent. What you’ll do Own the Help Center roadmap across search quality, article strategy, AI summaries, and self-service flows serving millions of global customers. Improve Automation Rate and CSAT by identifying high-impact opportunities to deflect contacts via better self-service, smarter surfacing, and proactive resolution. Build AI-integrated search and content experiences with ML/LLM partners to enhance relevance, summaries, and contextual Quick Actions. Partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate, high-coverage knowledge across geographies and languages. Define and track funnel metrics (Automation Rate, Search AtR, CSAT, escalation rate) and use data to drive prioritization. Collaborate with internal platform teams and 3P vendors to keep chat, voice, and agent-tool integrations seamless and current. Required Skills a
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Access & Authorization As a Staff Software Engineer on the Access & Authorization team within the Platform group, you'll help shape the systems customers use to securely access Coinbase. This team builds and operates distributed services at the intersection of security, identity, developer infrastructure, and customer experience. You'll design foundational authentication and authorization capabilities that balance strong security with a simple experience, creating leverage across every Coinbase product and partner integration. What you'll do: Own end-to-end design, implementation, and operation of capabilities across authentication, OAuth, sessions, tokens, 2FA, account recovery, and edge authorization. Build secure, low-latency Go and gRPC services used across Coinbase's web, mobile, API, and partner experiences, with strong observability, failure testing, and measurable SLOs. Lead technical designs for complex initiatives such as signed authorization tokens, passkeys, biometric recovery, device-aware authentication, and mobile OAuth. Partner with product, security, fraud, and infrastructure teams to balance customer conversion, account protection, regulatory requirements, and engineering constraints. Simplify integration patterns and build self-service tooling that enables product teams to adopt access and authorization capabilitie
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Data Layer As a Senior Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer. What you'll do: Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives. Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale. Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently. Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work. Partner cross-functionally with product engineering teams to design API schemas, support service launches,
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. What you’ll do: Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. Build and run an
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Staff Software Engineer to join the Blockchain Platform team within Platform and define the technical vision for the infrastructure that connects every Coinbase product to the broader crypto economy. This team builds and operates the nodes, indexers, wallets, and orchestration systems that power every core crypto action (send, receive, stake, bridge, wrap, and more) across 60+ blockchain networks and 300+ tokens. You'll lead the next generation of architecture for our wallet stack, indexing infrastructure, and asset identifier systems, directly shaping how millions of transactions execute with the speed, cost efficiency, and security our customers expect. What you'll do: Define and drive the multi-quarter technical strategy for Blockchain Platform, spanning nodes, wallets, indexing, and asset lifecycle, to support new chain integrations, new products, and significant growth in onchain transaction volume. Architect and evolve core platform infrastructure, including nodes, indexers, wallet systems, and liquidity primitives, for high availability, low latency, cost efficiency, and security at global scale. Lead end-to-end design and rollout of large, cross-team architectural initiatives (e.g., wallet stack rearchitecture, indexing stack redesign, asset identifier system), breaking high ambiguity into clear milestones and measurable outcomes. Drive
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Customer Success team within Customer Experience supports Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity in Cyprus, delivering compliant support across phone, chat, and email. As a CX Supervisor, you'll lead a team responsible for monitoring and improving the quality and regulatory compliance of all customer communications, ensuring interactions are clear, fair, and fully aligned with CySEC and MiFID requirements. What you'll do: Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels. Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics. Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice. Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes. Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakehol
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer (EAA) The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface. What you'll do: Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows. Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences. Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems. Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates. Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrail
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Software Engineer - Compliance CXAE (Charlotte, NC) As a Software Engineer on the EAA Compliance CXAE team within the Platform group, you'll build the AI-first applications and services that power how CX Compliance agents work every day. This team is responsible for the platforms, tools, and integrations that streamline compliance processes, helping agents resolve customer issues and KYC workflows faster, with greater accuracy, and at scale. You'll own full-stack feature delivery across Golang and React, ship third-party integrations, and directly improve the productivity and compliance experience for millions of Coinbase customers. This role requires you to be based in Charlotte, NC and is not eligible for fully remote work. What you'll do: Own end-to-end development of user-facing features across the compliance agent platform using Golang, React, and cloud technologies, from design through production deployment. Lead assessment, selection, and implementation of third-party tools and vendor integrations that extend platform capabilities and accelerate delivery. Partner with product, design, security, and data teams to deliver cross-functional solutions to complex compliance and CX problems. Build and maintain scalable, high-traffic services leveraging event-driven architectures, caching, load balancing, and observability tooling across AWS and Kubernetes. Ment
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help. What you'll do: Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment. Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products. Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery. Establish best practices for system design, coding standards, and AI/ML development workflows across the team. Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team. Co
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst IV on the Operational Risk and Controls (ORC) team within Global Financial Crimes Operations (GFCO), you'll own quality assurance reviews of TMS investigations that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas. Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements. Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates. Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings. Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders. Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance. Required Skills and E
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang
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