Forward Deployed Builder Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple teams Take ambiguous, high-level problems and turn them into clear technical direction, implementation plans, milestones, and ownership boundaries that enable execution at quality and speed Continue to write and review production-quality code, troubleshoot complex failures, and set

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple t

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production. This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap. This role will be based remotely in the United States (East Coast). Responsibilities Customer success Serve as the primary technical owner for customer engagements from initial discovery through production rollout Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence Technical integration Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams Work effectively within customer environments that have different stacks, infrastructure, and integration constraints Product feedback loop Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work Workstream collaboration Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery Make sound engine

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production. This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Customer success Serve as the primary technical owner for customer engagements from initial discovery through production rollout Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence Technical integration Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams Work effectively within customer environments that have different stacks, infrastructure, and integration constraints Product feedback loop Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work Workstream collaboration Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery Make sound engineering decisions under

Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical ba

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity The Forward Deployed Engineering (FDE) team tackles some of Postman's most strategic technical challenges. We partner directly with enterprise customers to solve problems that don't fit neatly into existing product boundaries, building production-grade solutions that often become core product capabilities. As a Sr. Forward Deployed Engineer, you'll operate at the intersection of engineering, product, and customer success. You'll deploy Postman's critical infrastructure into customer environments, solve complex distributed systems challenges, and build the enterprise foundations that enable customers to safely adopt AI at scale. This isn't consulting or professional services. You're an engineer building production systems alongside customers, turning real-world deployments into durable platform capabilities used by thousands of organizations. This team will build 0-to-1 products from scratch - innovative, strategic initiatives designed to unlock hundreds of millions of dollars in new revenue. If you enjoy difficult engineering problems, working directly with customers, and building products from the field

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world's most innovative companies unlock the power of AI. As a Senior Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic customers. You will own the end-to-end delivery of enterprise AI programs, leading a team of 2–4 engineers while staying deeply technical yourself. You will set the technical direction for your customer engagements, mentor your team, and serve as the senior technical voice at the intersection of product, engineering, and customer success. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Lead Customer Programs : Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead. Own AI Quality : Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Lead Migrations Forward Deployed Engineer (Migration FDE), you will lead scoping, architecture and direction as the FDE team embeds with customers to lead the modernization of their data and application ecosystem using the Snowflake AI Data Cloud. You will partner closely with clients to understand their business challenges to design, build, and implement cutting-edge data solutions on Snowflake. Your role is crucial in enabling customers to harness the full potential of their data, driving insights, and powering AI initiatives. You'll act as a trusted technical advisor, ensuring customers achieve significant business value and success with Snowflake. WHAT YOU WILL BE RESPONSIBLE FOR: Migration Project Execution : You will work with multiple FDE teams that each focus on a specific customer. You’ll set architecture and direction for the team as it works to design, build, and deploy robust software systems, tooling, and automation required to support customer solutions on Snowflake. Software Development: All Migration FDE members, leads and otherwise, contribute to our product. We build prototypes, contribute to feature development, fix problems that we find. Doing so helps drive impact on the roadmap and improves individual depth in the product itself. Client Collaborat

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Senior Forward Deployed Engineer (FDE), you will be embedded with customers to lead the modernization of their data and application ecosystem using the Snowflake AI Data Cloud. You will especially focus on modernizing their Spark and Data Engineering focused workloads. You will partner closely with clients to understand their business challenges and design, build, and implement cutting-edge data solutions on Snowflake. Your role is crucial in enabling customers to harness the full potential of their data, driving insights, and powering AI initiatives. You'll act as a trusted technical advisor, ensuring customers achieve significant business value and success with Snowflake. WHAT YOU WILL BE RESPONSIBLE FOR: Software Development : Design, build, and deploy robust software systems, tooling, and automation required to support customer solutions on Snowflake. Create comprehensive documentation for developed solutions, technical configurations, and best practices. Data Engineering & Platform Implementation : Design and implement scalable data pipelines and modern data architectures on Snowflake. Ensure data quality, integrity, and efficient processing within the customer's modern data environment. Performance Optimization & Best Practices : Analyze and optimize data

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude is the leading AI analytics platform, and our ability to deliver measurable customer outcomes quickly is a key part of how we keep that lead. The Customer FDE (Forward Deployed Engineering) team sits at the intersection of engineering, product, and customer success — owning the technical delivery that takes validated products from co-development and implements them across enterprise customers. As a Customer Forward Deployed Engineer, you will own end-to-end technical delivery for enterprise customer implementations, from sales engagement through post-deployment validation. You'll work directly in Amplitude's product codebase, submitting PRs, shipping customer-specific solutions, and building reusable patterns that make every successive engagement faster. This is not a traditional support or solutions role. Customer FDEs a

About the Role At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership. What You'll Do Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later Run customer discovery

About The Role & Team Amplitude is the leading AI analytics platform, and our ability to deliver measurable customer outcomes quickly is a key part of how we keep that lead. The Customer FDE (Forward Deployed Engineering) team sits at the intersection of engineering, product, and customer success — owning the technical delivery that takes validated products from co-development and implements them across enterprise customers. As a Customer Forward Deployed Engineer, you will own end-to-end technical delivery for enterprise customer implementations, from sales engagement through post-deployment validation. You'll work directly in Amplitude's product codebase, submitting PRs, shipping customer-specific solutions, and building reusable patterns that make every successive engagement faster. This is not a traditional support or solutions role. Customer FDEs are engineers first who partner closely with Sales, Customer Success, Product, and Engineering to turn customer needs into working software. The right person thrives in ambiguity, learns new domains quickly, and cares as much about the customer's outcome as about technical elegance. As a Customer Forward Deployed Engineer, you will: Own enterprise implementations end-to-end — engage during sales to map customer needs to capabilities, scope implementation plans, and deliver through post-deployment validation with measurable customer outcomes Work directly in the product codebase — submit PRs, test, and ship customer-specific solutions without requiring constant oversight; over time, the gap between "what we built" and "what the customer needs" keeps shrinking because you're the one closing it Ship early, ship often, and gather feedback — treat every customer interaction as an opportunity to validate your approach and course-correct quickly Build reusable patterns and playbooks — when you solve something once, make sure the next person doesn't have to solve it again; identify and document implementation patterns that