Genuine It Software Backdoor Jobs

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. At Ema, we build AI Employees that operate inside the enterprise. Healthcare is where the bar is highest: the output has to be accurate, auditable, and clinically sound. We're opening a part-time role focused on agent measurement and improvement. You'll instrument how our healthcare AI Employees perform in production, identify where quality breaks down, and design the experiments that close the gap — partnering with clinical experts to ensure improvements translate into better patient outcomes, not just better metrics. We're looking for strong analytical judgment (Python, agent lead development), comfort operating with incomplete information, and genuine interest in the healthcare domain. Clinical experience is valued but not required. This engagement is structured as a paid internship or contract engagement, with weekly syncs in our Bay Area office. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applic

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role This role is not a typical infrastructure operations role. As Manager, Engineering, Git & Gitaly Operations, you'll lead the team responsible for the infrastructure layer underneath Git at GitLab: the open source Git project itself, Gitaly, GitLab's Git storage and remote procedure call layer, and the services that make Git perform at enterprise scale. Git and Gitaly are core to GitLab. If they go sideways in production, they affect everything downstream, including continuous integration, code review, and deployments. This role starts with genuine subject matter expertise in Git technologies and exten

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf At Jamf, we empower people to be their best selves and do their best work. The Channel Account Executive will help grow Jamf's Benelux business through Channel Partners to ensure our partners can meet or exceed pipeline, bookings, retention and on-time renewal targets. We want somebody who can quickly become a genuine Jamf evangelist and subject matter expert, conveying the value of our Whole Product Experience to sales teams within our channel, and supporting growth with new and existing channel partners. This role is hybrid from Amsterdam Zuid when not traveling in the Benelux area. We are only able to accept applications for those based in the NL or have sponsorship to live and work in the NL #Li-hybrid What you can expect to do in this role Develop and execute channel business plan to scale and grow business rapidly with key stakeholders at Apple, as well as existing and development partners in UK and execute at or above assigned quota levels. Deliver the Jamf Partner Program and ensure the right execution with your partners including sales readiness training Maintain high-level relationship with your champion and C-Level contacts within the partner organization. Works together with key roles such as Sales, Marketing, and Professional Services within partner entities to ensure that vertical offerings are understood and brought to market. Working closely wi

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end. Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues? What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and exposure to other features and capabilities of our Products This role requires Has a track record of providing superior end-user software support via email, phone, and social media Love delighting customers, even those who are having a tough day! Experience b

The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work. This role owns the operational foundation for Pendo's Marketing organization: process design, planning cycles, and strategic partnership with Marketing leadership. You stay close to the business - deeply embedded in the Marketing org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the Marketing pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function. You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI. What this looks like day-to-day Own core Marketing operational work: campaign operations governance, pipeline modeling, and process architecture. Own the MOps process layer: lead processing logic, lead source and source detail hierarchy, audience and nurture processors, demand processing workflows, and campaign naming and governance standards. Design and improve the full campaign-to-pipeline workflow, from lead creation and routing through SLA governance and MQL processing. Partner with Analytics to translate data into clear, actionable recommendations for Marketing leadership. Stay deeply embedded in the Marketing org. Decompose how work actually gets done: map the full activity chain behind a campaign, a content workflow, and identify where process gaps, not tool gaps, are costing pipeline. Define what good looks like for data quality and lead flow, surface issues, and work with Business Systems to fix them upst

The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work. This role owns the operational foundation for Pendo's Customer Engineering organization: process design, planning cycles, and strategic partnership with CE leadership. You stay close to the business - deeply embedded in the CE org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the CE pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function. You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI. What this looks like day-to-day Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support. Design, document, and improve CE processes end-to-end including onboarding handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene. Partner with Analytics to translate data into clear, actionable recommendations for CE leadership. Serve as the coordination point between CE and the Business Operations functions (Applied AI, Data, Systems). Understand where CE teams are running into friction - where they are losing time, where the data is wrong, where process gaps are costing renewals. Identify where manual work is slowing CEs down and bring a clear point of view to Applied AI on where automation or AI would have the most impact. Maintain Salesforce data standards for CE: define what good looks l

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Discovery UX sits at the intersection of product innovation and high-scale infrastructure. Every Roblox user starts their journey on the homepage, and every Roblox developer needs to find their correct audience. Our team works closely with product and engineering teams across Roblox to bridge this gap by improving the user journey from landing on Roblox to joining an experience. We primarily work on Home, Search, Charts, and Experience Details pages, for both the Roblox website and app. As a Principal Software Engineer , you will craft robust, extensible systems for high-traffic surfaces. While you are a frontend expert at heart, you are a versatile engineer who isn't afraid to dive into the backend or data pipelines to ship a complete feature. You will drive solutions using React and modern technologies, helping us build efficiently across devices. If you have a deep understanding of frontend architecture and a genuine curiosity for diving into data to understand "the why" behind an experiment, you will be right at home with us. This role reports to the Engineering Manager on the Discovery UX team. You Will: Design, build, and ship features that define the discovery journey for millions of

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Incident Commander About the job This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders, working alongside other senior ICs on the team. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering. You'll be one of the senior voices VPs and C-suite leaders turn to for a clear, accurate read on what's happening and what's next. You approach every incident with genuine curiosity — pushing past the first plausible explanation to find what's really going on — and bring that same curiosity to the retrospective once the dust settles. Beyond the incident room, you'll help own the 12-month incident response process and tooling strategy for the company: setting company-w

We are entering a new era of work — one where AI agents collaborate alongside people to plan, act, and deliver outcomes at a scale and speed that wasn't possible before. At Asana, we call this Agentic Work Management: the orchestration of humans and AI agents toward shared goals, with full clarity on who is responsible for what, every step of the way. As a Corporate Account Executive, you will be at the forefront of this shift. You won't just be selling software — you'll be helping DACH organisations understand and solve their most pressing work management challenges, and guiding them toward a future where their teams and AI agents move together with purpose and trust. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead with Discovery: Open every engagement with genuine curiosity to uncover hidden friction, misaligned priorities, and coordination failures that cost customers time, money, and trust. Surface Real Pain: Ask the questions that reveal deep operational challenges—not just the stated need—so that solutions you propose are anchored in what actually matters to the business. Map Stakeholder Motivations: Map stakeholder motivations from frontline teams to the C-suite, identifying where the greatest leverage lies for transformative change. Drive Customer Outcomes: Manage a portfolio of corporate customers with a relentless focus on measurable business impact and outcomes that your champions can proudly report upward. Expand Account Revenue: Hunt and develop new business within your book while deepening relationships across existing accounts, expanding usage into new teams and department

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you'll do at Figma: Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout Partner closely with Account Executives to ensure smooth customer handoff experience Understand customer goals and successfully manage their onboarding timeline towards value Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and in

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Our Advocacy team drives this mission - building impactful content, high-value interactions, and a strong user voice. We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies, while championing our users' voices internally to help shape our product evolution. This is a full time hybrid role based out of our London hub. What you'll do at Figma: Empower users at scale: Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Figma across real product workflows Create compelling content: Develop written, visual, and video resources that reflect how modern teams actually design and build, from early exploration to production-ready systems Inspire community connections: Foster meaningful relationships within the Figma community, identify collaboration opportunities, and nurture user-driven initiatives Speak and engage at events: Regularly present at industry meetups, conferences, and community events, sharing practical insights from real-world design work Champion user voices: Stay attuned to community feedback, sentiment, and emerging design trends—advocating internally to inform product decisions and improvements We'd love to hear from you if you have: Deep, hands-on Figma expertise and an entrepreneurial drive, with experience integrating Figma within real product t

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Senior Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role sits at the center of forecasting and capacity strategy for our global support organization, translating complex operational and business signals into clear, actionable plans. You'll partner closely with operations leadership to keep resourcing aligned with the business, separating what truly matters from the noise, and helping shape decisions that affect how we staff and scale support. Responsibilities: Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights Identify and help drive opportunities to improve how the team plans and operates Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster Experience: 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well Sharp analytical mindset with hands-on SQL and Python skills AI fluency, comfortable using AI tools to accelerate analysis and problem-solving Strong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders Self-directed, with a track

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe's user base and global footprint grow dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly. What you’ll do As the Manager, Global Sanctions, you will own and evolve an established sanctions function across geographies. You will be responsible for leading regional teams, driving the next phase of sanctions transformation, and partnering with Engineering and Product to modernize how sanctions operations work at Stripe. Responsibilities Lead and develop sanctions managers and analysts across regions, ensuring investigative quality, consistency, and throughput at scale Own the strategic direction of Stripe's global sanctions program, screening coverage, alert logic, escalation frameworks, and quality assurance Drive the sanctions transformation roadmap, identify where manual workflows and vendor tooling are limiting scale, and lead the shift toward automation and smarter detection Partner with Engineering and Product as a genuine co-designer, translate sanctions requirements into tooling inputs, ch