Guest Services Associate Jobs

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner experiences applying core engineering principles that leverage both time-tested and cutting edge technology. The Difference You Will Make: As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode). A Typical Day: As a Senior Staff Software Engineer, Payments you will: Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision. Estab

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, and frameworks. We navigate Airbnb’s massive codebase, identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb, leveraging AI to redefine and accelerate Quality Engineering As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy,

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NO VISA SUPPORT AND RELOCATION SUPPORT Location: Work remotely within China Mainland The Difference You Will Make: This role will lead China social initiatives and drive business growth across key local social channels and reports to the Social Lead. The role focuses on building and scaling Airbnb's social growth capabilities across local video-driven platforms and evolving social ecosystems. S/he will identify platform opportunities, close operational gaps, and develop scalable approaches to strengthen Airbnb's brand presence, user engagement, and downstream business impact. A Typical Day: Own and drive social growth strategy across video-driven platforms and evolving social ecosystems, identifying platform opportunities and operational gaps. Lead and execute social operations including content strategy, content production, audience engagement, and platform growth initiatives. Initiate innovative growth pilots to strengthen downstream consideration and conversion, including social content support for livestreaming and community-based social marketing. Collaborate closely with cross-functional stakeholders (Growth Ops, Marketing, Comms, Product, etc.) to align social initiatives with broader business priorities and gain cross-functional support. Partner with global and regional social teams to share insights, advocate for local platform opportunities, and maintain high execution standards. Stay current with platform trends, user behaviors, and evolving social ecosystem shifts to continuously improve Airbnb's local platform growth playbook. Your Expertise: 8+ years of experience in social operations, platf

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Host Pricing & Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted. Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs can evaluate candidates in days, not weeks. The Difference You Will Make: As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code. Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support. Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production. Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks. Establish do

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: As a Staff Experience Designer supporting international expansion initiatives, you will partner with cross-regional partners (country managers, localization experts, researchers, product specialists, engineers, data scientists, etc.) to craft beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning across online and offline experiences we create for our Host and Guest communities. The difference you will make: As a Staff Experience Designer, you will play a critical role in shaping how Airbnb shows up in markets across APAC and globally. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design. A typical day: Lead the design of multiple international initiati

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them. Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI . We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. You will join a high-impact group of engineers focused on building AI-powered quality systems that scale across one of the world’s most complex codebases. The Difference You Will Make As a Software Engineer , you will play a key role in building and evolving AI-native quality workflows across Airbnb. You will design systems that apply AI directly to the testing lifecycle , helping developers and quality engineers build, validate, and ship high-quality software at scale. In this role, you will: Build AI Agents for the Testing Lifecycle: Design and implement AI agents that support developers and quality engineers across the testing lifecycle — from test case generation and evolution to automation and maintaining test coverage as the codebase changes. Advance AI-Native Quality: Move beyond traditional automation by building systems that continuously adapt test coverage based on code changes and system behavior. Improve Developer and QE Productivity: Identify bottlenecks in testing and CI/CD workflows, and solve them through intelligent automation that reduces manual effort and accelerates feedback loops. Integrate AI into Engineering Workflows: E

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Are you the kind of seller who builds a book of business as naturally as you build relationships? Do you thrive on owning the full sales cycle from first call to signed contract, while keeping the details tight and the guest experience exceptional? Are you ready to lead a team while staying close to the deals that move the needle? We are looking for an Event Sales Director who sells with urgency and leads with intention. Someone who can grow accounts, develop a team of Sales Admins, and execute with precision across multiple venues. This role is not about hitting a number. It is about building something repeatable and raising the standard. If you are ready to own your market, develop your team, and drive revenue that matters — this is where you do it. THE ROLE The Event Sales Director drives venue revenue by owning a high-volume book of business, supporting core sales rou

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf, and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that’s hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers. With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests. WHAT WE’RE SEEKING This is a role for a hands-on leader who wants ownership of a function, not just oversight of one: someone who can take a clear technical position, modernize a reporting process, and continue to develop an already strong team. Just as important: someone who wants our financials to give the CFO and business leaders real insight into what’s driving performance, so they can make faster, better decisions. THE ROLE This role owns the accuracy and integrity of Topgolf’s financial reporting, serves as the company’s primary technical accounting resource, and helps modernize the systems and processes behind our numbers. It reports directly to the CFO and works closely with the Controller, FP&A, Tax, Treasury, Legal, IT, Internal Audit, external auditors, and our private equity sponsor. WHAT YOU WILL DO Financial Reporting & Consolidation Own preparation and review of monthly, quarterly, and annual financial statements under U.S. GAAP, including consolidation across legal entities, business units, and international op

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf—and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that's hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers. With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests. WHAT WE'RE SEEKING The Social Media Manager owns social media strategy and execution for Topgolf, combining strategic storytelling with robust influencer and creator programs that translate brand initiatives and partnerships into content that feels authentic, community-first, and unmistakably Topgolf. This role leads the voice and presence of the Topgolf brand across platforms, engaging a diverse audience, and manages the brand's influencer and creator strategy. The Social Media Manager will own Topgolf's content engine — from strategy and briefing through ideation, content development, execution, and community management. WHAT YOU WILL DO Key Responsibilities Develop and execute a comprehensive social media strategy that grows brand awareness, cultural relevance, and engagement across platforms Create, curate, and publish engaging content for various social media platforms, including graphic, image, and video content Track performance metrics and platform trends, translating insights into sharper content and campaign decisions Manage an

ABOUT TOPGOLF Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. WHAT WE’RE SEEKING Are you a culinary professional who loves leading a team as much as you love a perfectly executed dish? Do you bring the energy, standards, and presence to keep a busy kitchen running at its best? Can you coach someone on knife technique one minute and troubleshoot a prep issue the next without missing a beat? We're looking for a Culinary Supervisor who owns the kitchen when it counts. You'll lead the culinary team, hold the standard on food quality, and make sure every plate that goes out is something we're proud of. If you thrive in high-volume environments and you know how to bring out the best in a team, this is your role. THE ROLE The Culinary Supervisor assists the team in delivering best-in-class culinary experiences by leading the kitchen team, maintaining food quality and safety standards, and keeping operations running smoothly during every shift. This role requires three things done well: culinary leadership, people development, and the ability to execute independently when needed. This role requires a flexible schedule including evenings, weekends, and hol

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Are you the kind of seller who builds a book of business as naturally as you build relationships? Do you thrive on owning the full sales cycle; from first call to signed contract, while keeping the details tight and the guest experience exceptional? Are you ready to lead a team while staying close to the deals that move the needle? We're looking for an Event Sales Director who sells with urgency and leads with intention. Someone who can grow accounts a nd execute with precision for their venue. This role isn't just about hitting a number. It's about building something repeatable and raising the standard. If you're ready to own your venue, develop your team, and drive revenue that matters, this is where you do it. THE ROLE The Event Sales Director drives venue revenue by owning a high-volume book of business, supporting core sales routines, and elevating sales execution across the venue. This role balances personal se

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf — and a genuinely energizing place to build a career. Every year, guests pack our venues for something that is hard to find elsewhere: hitting balls at a target-lined outfield, watching their shot traced in real time on multiple screens, with great food and good company alongside. With 100+ venues across the globe and proprietary Toptracer technology embedded in our guest experience and licensed to broadcasters and courses worldwide, Topgolf sits at a distinctive intersection of entertainment, hospitality and technology—with meaningful opportunities to improve performance and grow. THE ROLE The VP, Corporate Finance & Strategy will lead Corporate FP&A, Treasury and Strategic Planning. Reporting to the CFO, this leader will own enterprise planning, the consolidated financial outlook, liquidity, capital structure, capital allocation and the narrative presented to the Board and investors. This leader will partner closely with the VP of Commercial Finance, whose team oversees Venues FP&A, Toptracer FP&A, Business Intelligence and Financial Systems, to consolidate the commercial outlook into a complete enterprise view of the P&L, balance sheet, cash flow and long-range plan. The mandate is to simplify how Topgolf plans, build a scalable Treasury function, identify opportunities and risks early, and help leadership balance current business needs with investments required for long-term growth. WHAT YOU’LL OWN Corporate FP&A and Enterprise Planning Own the three-statement financial model, annual operating plan, forecasts and long-range plan. Lead an efficient, driver-based budget and forecast process with clear assumptions, inputs, owners and deadlines. Integrate commercial perfo

The Product Manager, Mobile shapes the strategy, roadmap, a value delivery of the Topgolf app, setting direction for how offerings and initiatives from across the business come to life on mobile. You'll partner closely with mobile product domain team members, and collaborate cross-functionally with other teams and departments to deliver a great mobile experience for our guests. Location & Travel This role is based at Topgolf HQ in Dallas, TX, with an expectation of four days per week in the office and one day remote. Includes up to 5% travel for team offsites or venue visits. About the Role At Topgolf, many roads lead through one place: the mobile app. Whenever the business plans to ship something new, someone has to decide what that means for mobile, and why it matters to the guest holding the phone. That's you. You'll own the roadmap: deciding what gets built, in what order, and what success looks like, grounded in what's best for the business and most valuable for our guests. This is a fast-moving environment, and we need someone who can make confident calls and adjust course thoughtfully as new information comes in. Job Responsibilities Own and prioritize the mobile app roadmap so every shipped feature earns its place by solving a real guest need or business objective Define and communicate product vision, strategy, and roadmap to internal teams and stakeholders, including tradeoffs and decisions along the way Lead design and engineering toward shipped outcomes without formal authority over those teams Translate business goals, user feedback, market trends, and competitive analysis into prioritized initiatives with clear success metrics, and write specs and initiative briefs used directly by designers and engineers Convert the need to understand a feature's performance into concrete analytics measurements and goals, then use that data t

ABOUT TOPGOLF Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. WHAT WE’RE SEEKING Are you someone who likes to figure out how things work, fix what’s broken, and take pride in keeping a complex venue running smoothly? Do you bring a hands-on approach, a willingness to learn, and the kind of reliability that a maintenance team can count on? Can you troubleshoot a repair issue, respond to a maintenance call, and manage your supplies and tools — all in the same shift? We’re looking for a Facilities Associate who wants to build real maintenance skills in a dynamic, high-energy environment. No experience is required — we will train you. You’ll keep the venue, grounds, technology, and game systems in top shape while also engaging with guests and supporting a team that takes the guest experience seriously. If you’re motivated, mechanically curious, and ready to grow, this is your role. THE ROLE The Facilities Associate (Maintenance Technician I) is responsible for the maintenance, repair,