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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The Difference You Will Make: As a senior staff machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful impacts in the world of travel. A Typical Day: Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases. Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free. Additionally, we are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will architect and implement advanced machine learning solutions—including recommendation engines, ranking systems, intent detection models, and the integration of intelligence into existing platforms. Additionally, you’ll lead efforts to harness the power of Large Language Models (LLMs) to create transformative AI experiences. Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. You will be leading ML, Data and Product engineers to drive ML applications. A core focus of your work will be spearheading Machine Learning applications in Messaging and Notification—a high-impact area with significant potential to enhance guest and host experiences at Airbnb. A Ty

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Host Pricing & Availability team builds the platform and tools that empower hosts to manage their business effectively. We help Airbnb hosts set competitive prices by providing market intelligence, comparable listing data, and demand signals. Additionally, we build advanced tools for seamless calendar management. As a critical component of Airbnb's business and a pillar of trust within our host community, we partner with the Search, Listings, Tax, and Payments teams to ensure accuracy and consistency across our pricing systems. The Difference You Will Make As a Staff Engineer on the Host Pricing and Availability team, you will drive the technical strategy and delivery of Airbnb's pricing product roadmap. You will collaborate cross-functionally with Product, Design, and Data Science to architect scalable solutions with clear domain boundaries, while continuously enhancing the performance, efficiency, and impact of our end-to-end architecture. A Typical Day Architect and lead the technical strategy for our pricing and availability backend systems, ensuring APIs, services, and data pipelines are robust today and evolve alongside business needs. Lead the development and optimization of Airbnb’s core pricing and availability products. Collaborate with product engineers and cross-functional partners to develop new host pricing functionality and calendar management tools. Contribute to the long-term backend system architecture within the Host Pricing organization. Champion engineering excellence by establishing architectural standards and mentoring senior engineers to elevate the o

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The mission of the Core Data Science team is to ensure that we are leveraging state of the art science at Airbnb for the highest possible impact on the business and the community. We do that by building reusable tools and models that empower DS teams across the organization; and by tackling the most technically challenging, high impact data science problems the company faces. The Difference You Will Make: Estimating the causal impact of product changes is a core function of data science at Airbnb. This is typically done through short term experiments or quasi-experiments. However, ultimately we are interested not in maximizing the short term impact of what we do, but rather optimizing for the long term. Doing this well requires accurately estimating the long term impact of platform changes through frameworks that connect short-term outcomes to long-term impact. In this role, you will develop and improve our frameworks for long-term impact estimation and own the most important estimation problems you identify. We are looking for someone that can develop the science and ensure it is fitted to Airbnb's problem space and stakeholder needs. Success is better long-term impact estimation in practice, not just in theory. A Typical Day: Develop causal estimates for long-term impact of short-term metric movements. Build frameworks for estimating how the impact of product changes evolves over time. Create frameworks and tooling to evaluate the heterogeneous impact of product changes Develop and apply causal inference methods, including experimental, econometric regressions, a

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Host Pricing & Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted. Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs can evaluate candidates in days, not weeks. The Difference You Will Make: As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code. Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support. Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production. Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks. Establish do

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more. The Difference You Will Make: As a Senior Staff Software Engineer on the Content Platform team, you'll set the technical direction for the org's transformation into an AI-driven system that turns a marketing brief into a fully realized campaign in minutes, not months. You'll own the technical strategy across a complex, multi-team surface area spanning a CMS platform, no-code authoring tools, rendering infrastructure, and an emerging agentic layer, all operating at a scale where the content produced is consumed by millions of Airbnb users daily. You will partner with engineering leadership, product, design, and marketing stakeholders across the company to define multi-year technical strategy, resolve the org's hardest cross-team technical challenges, and raise the bar for engineering excellence across Marketing Technology. A Typical Day: As a Senior Staff Software Engineer on Content Platform, you will: Define and drive technical vision and strategy for the Content Platform org, ensuring architectural decisions scale across teams and ali

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhau

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. Long-Term Stay & Luxe is being built with 0-to-1 intensity inside a marketplace that already moves at massive scale, and this team needs people who can operate like founders while still respecting the rigor of a mature, two-sided marketplace. The Difference You Will Make: Airbnb is seeking a Staff, Advanced Analytics to be the analytics owner and strategic partner for Long-Term Stay & Luxe — setting the agenda for what gets measured and tested, building the quantitative models that underpin how the business grows, and operating as a peer to product and business leadership. A Typical Day: Own the end-to-end analytics strategy and roadmap for Long-Term Stay & Luxe — decide what to measure, what to test, and where the biggest leverage is. Prioritization decisions should exist because of your recommendations. Build and evolve the quantitative models that run the business: supply-demand balance, marketplace liquidity, pricing and take-rate models, and LTV/forecasting — going beyond dashboards to build the underlying data models and pipelines. Design and analyze experiments across pricing, search and ranking, host onboarding, and guest conversion. Develop causal-inference approaches (holdouts, proxy metrics, quasi-experimental methods) for the many cases where a clean randomized trial isn't possible given lower volumes or longer booking cycles. Act as a proactive strategic partner to product, GM, and cross-functional leaders — surface insights and recomme

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Workplace Operations Program Manager is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale. The Difference You Will Make: This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. The ideal candidate is comfortable working in ambiguous environments, skilled at building clarity and alignment, and motivated by improving how teams operate and deliver for employees globally. A Typical Day: Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered Identify gaps in current program offerings and proactively develop solutions, often without an established playbook Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience Develop measurement frameworks and synthesize data and feedback to assess

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. Many of the initiatives you’l

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English, spoken and written. The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of t

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Enterprise Operations Workforce & Vendor Excellence team at Airbnb increases the effectiveness, utilization, quality and impact of the Homes, Hotels, Services and Experiences on Airbnb using AI and people-powered operations. Our Workforce Planning and Insights team works with both our Scaled Operations and our Revenue Operations teams to optimize our vendor footprint, plan our capacity needs, staff projects and improve the performance of our vendor teams. The work of our agents is highly variable, from Sales work, to Account Management to AI labeling, often across 5-6 languages. We typically have 30-40 projects running concurrently, with demand changing weekly, so forecasting and staffing is a complex challenge. Our team moves very quickly, staffing up and down projects in the space of days, and increasingly uses AI as a core component of our workflows, which further speeds up cycle times. The Difference You Will Make: As the Workforce Management Lead, Enterprise Ops, you will serve as the operational intelligence and capacity strategy hub for our Scaled and Revenue Operations teams. This is a high-impact, high-visibility role that sits at the intersection of workforce strategy, financial efficiency, and executive stakeholder management. You will transform complex, real-time workforce data into clear, compelling narratives that drive decisions at the most senior levels of the organization, proactively surfacing what is working, what is at risk, and where intervention is needed before problems escalate. You will own our capacity planning, staffing and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The Difference You Will Make The International team makes Airbnb’s products more local. You’ll deploy a deep and nuanced understanding of regional needs, cultural and linguistic norms, and regulatory environments to craft language and interfaces that resonate with local audiences. Working alongside the London-based team, you’ll support the design of country-specific features for key markets including Italy, Germany, Spain, France and the UK. You will collaborate with cross-regional partners such as country managers, localization experts, linguists and translators, researchers, product specialists, engineers, and data scientists to craft meaningful and inclusive products that empower guests and hosts around the world. This role is based in London (or within easy commuting distance). A Typical Day Write clear and concise copy across multiple product touch-points Define and drive the UX Writing function within Global Markets, establishing workflows, partnerships, and standards for a newly forming team, including reviewing and mentoring other UX writers Drive strategy and UX Writing deliverables across multiple highly complex projects Develop inspiring, strategic ideas based on product requirements, data, and/or research

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Hotels represent one of Airbnb's most exciting growth frontiers, bringing professional hospitality partners onto the platform and making it possible for guests to choose Airbnb for every kind of trip. By ensuring a robust and exceptional hotel supply, the Revenue Operations team plays a critical role in shaping Airbnb's future and delivering on its mission to create a world where anyone can belong anywhere. The Revenue Operations team partners across the company to build world-class Sales, Onboarding, and Account Management capabilities. We support partners across the full journey – from identifying and acquiring the right supply in the right markets, to seamless onboarding and integration, to the tools, programs, and insights that help partners grow and succeed on our platform. We own critical growth levers that ladder directly into business goals, and we build the central infrastructure that powers in-market execution for field teams worldwide. The Difference You Will Make: Acquiring the right hotels in the right markets is one of the most critical drivers of Hotels growth at Airbnb – and this role sits at the center of that effort. As Sr. Lead, Revenue Operations – Hotels Acquisition, you will own the global acquisition operations strategy, partnering with regional sales leaders, marketing, product, and central analytics teams to drive funnel performance, optimize conversion, and scale what works across markets. You will serve as the global subject matter expert on hotel acquisition levers — bringing strategic clarity to how and where we acquire supply, translat

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success. We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity. Key cross-functional partners: Finance, Legal, Business Operations. The Difference You Will Make: As the Sourcing Manager supporting Engineering and Infrastructure, you will partner directly with engineering leaders to shape how Airbnb sources and manages critical technology capabilities. This role sits at the center of major technical investments, from infrastructure platforms to emerging AI technologies. You will design sourcing strategies that balance cost efficiency, engineering velocity, and long-term scalability. You will also play a key role in advancing how sourcing integrates AI and automation into its workflows. Rather than simply executing procurement processes, you will help modernize them by improving how market intelligence, supplier comparisons, and negotiation insights are generated and used in decision-making. Success in this role means helping engineering teams make faster, better technology d