In Home Traveler Np Or Pa Jobs

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year. Our organization deeply believes in providing a frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand. The Difference You Will Make: As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will deliver on the end-to-end scoping, planning, execution, and launch of initiatives to achieve success for our product, hosts, and guests. This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb. You’ll play a critical role in bringing to life Community Support’s vision to build the world’s most loyal travel community through exceptional service. A Typ

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where anyone can belong anywhere. Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our global community of guests and hosts. Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission.We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. Payments Transactions team and Payments Payouts team are part of the core platform of the Airbnb Payments ecosystem. The teams are building the core billing system and payouts system for Airbnb money movements. The team engineers are responsible for the seamless orchestration and recording of Airbnb’s payment obligations with our community. They initiate, advance, and realize Airbnb’s payment commitments with our community in a way that is reliable, accurate, timely, scalable, and auditable. The Difference You Will Make: We are looking for talented and self-motivated Senior Software Engineers who are passionate about working in this highly dynamic domain and collaborating with world-class XFN teams to advance our mission. As part

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities. The difference you will make: As a Senior Market Manager, you will be responsible for the Homes business growth in Vietnam, and to maintain a competitive supply. Focusing on these responsibilities, you will build Airbnb’s strong market presence by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of Homes acquisition and retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A typical day: Build and manage partner relationships within Vietnam Core Host accounts, develop strong and long-lasting partnerships Prospect and onboard new, high-quality supply in your assigned geography Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increa

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations. The Difference You Will Make: As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders. A Typical Day: Global Incident Response Review global incident notifications and determine the response strategy based on the threat severity and business impact Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders Use internal tools to promptly inform both our internal and external communities as needed Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options Cross-functional Collaboration and Partnership Effectively coordinate disaster response with cross-functional teams Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions Provide clear situation reports and critica

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable, AI-enabled analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnerships & economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join: We are looking for a Lead Advanced Analyst in our India Analytics team who works with the Community Support business. The analyst must have deep functional expertise in building and scaling analytical solutions and serve as a strategic thought partner to product teams and business leaders across marketplace team

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French through coaching and upleveling their team. This is a full time position based in Ireland. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance de

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join You would be joining a dynamic team in Community Support as a Supervisor and will be responsible to manage the team of specialists who would support the worldwide Airbnb community with their friendly and efficient ways of service. You will be needed to partner with Quality, Compliance, Training, Workforce Management and other functions to drive your team towards excellence through regular performance feedback and developing members of the team to ensure career growth. The Difference You Will Make Strengthen and maintain site’s position in the network as #1 Site on a consistent basis Ensure team’s success on key metrics such as NPS and Ownership among others Ensure timely and quality support to the Airbnb Community A Typical Day: Drive the team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals through regular check-ins. Keep up with day-to-day management duties such as scheduling, shift approvals, team and one-on-one meetings. Be a confident problem solver, come up with data driven insights and create a solutions orientated environment. Identify and implement improvement opportunities Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally Understand the top user issues and make recommendations to improve Airbnb products and policies; support the team in being the voice of the customer to the rest of the company. Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escala

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and Spanish, spoken and written. This is a full time position based in Nevada, USA - remote. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb. Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale. The Difference You Will Make: As Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. A Typical Day: Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb. Analyse performance data to identify trends and take action on opportunities that driv

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb Payments team allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s belongs anywhere mission. We are building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts. Airbnb’s business grows rapidly year over year, and so does Airbnb Payments’ processing volume. Payments Compliance is an essential part of the Payments organization. Without it, Airbnb can be subject to fines and even forbidden from conducting business in certain markets. As a Staff Engineer in the Payments Compliance team, you would drive architectural decisions and implementation for the Compliance systems. The Difference You Will Make: We are looking for a self-motivated leader who is interested in working in a highly dynamic environment by collaborating with cross-functional and cross-geographical teams. As a Staff Engineer, you would be expected to bring deep expertise in building and operating large-scale platforms, and support Airbnb’s entire Compliance program and scale it to efficiently adapt to ever evolving regulatory needs. The Payments Compliance systems are complex and interface with various other parts of Airbnb. The syst

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build innovative products for Airbnb guests and hosts. Your core team will consist of data scientists within the Guest & Host Data Science organization, who develop models, measurement frameworks, foundational data products, and intelligence to improve and shape Airbnb marketplace and product. The Difference You Will Make: Under this general application, you will be considered for applications over several tracks. Pricing Data Science - Responsible for developing a pricing guidance system for hosts, as well as methods (experimental and observational) to measure the impact of pricing feature launches. Guest and Host Product Data Science - Responsible for building optimized products, tools, and programs that empower our hosts to thrive on our platform and our guests to easily discover and book stays that match their needs. Marketplace Data Science - Responsible for building data products, inference frameworks, and intelligence to enable the growth of our marketplace. As a data scientist on the team, you will directly impact the Airbnb user community and marketplace with the data products and insights you deliver. Your work may range from building models to understand the impact of supply and demand on marketplace outcomes, to applying causal inference methods to measure the impact of a new pricing guidance tool, to generating destination recommendations based on our understanding of guest travel preferences. A Typical Day: Building strong rel

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's Security Engineering organization protects a global community of millions of Hosts and guests. The Cloud & Data Security team is responsible for the security of the infrastructure and data platforms that Airbnb runs on - spanning cloud environments, data infrastructure, identity and access, and the paved roads that engineering teams build on every day. We partner closely with other Information Security teams, Cloud Infrastructure, Data Platform, and Enterprise teams to make secure the easiest path for engineers to take. The Difference You Will Make: As the Engineering Manager for Cloud & Data Security, you will lead a team of security engineers responsible for securing Airbnb's cloud infrastructure, data platforms, and the controls that govern how sensitive data is accessed and moved. You will set the team's technical direction, coach engineers through complex architectural work, and partner across the company to raise the bar on how Airbnb builds and operates its infrastructure. You will own the team's roadmap, its people, and its outcomes, building a durable, high-trust function that shifts security left through paved roads, automation, and deep partnership with the teams you protect. A Typical Day: Lead and grow a team of security engineers focused on cloud infrastructure security, data security, and identity and access controls. Set and drive the team's roadmap in alignment with organizational security priorities, balancing embedded partnership with high-leverage automation and paved-road investment. Partner with Infrastructure, Data Platform, and Application Se

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. Set clear priorities and strategic direction in collaboration with cross functional partners.. Improve team processes to strengthen coll

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are building tools and a global community to make it easier for people to host on Airbnb. Our team focuses on co-hosting and building intuitive, user-facing experiences that enable people to host together as a team, using machine learning where appropriate to address real user needs. The team works collaboratively with cross-functional partners in Design, Product Management, Business and other Engineering teams to quickly brainstorm, prototype, develop, and deliver high quality product experiences. The Difference You Will Make: As the Engineering Manager, within Guest & Host Services, you’ll lead a team of talented, diverse software developers to prototype, build and improve hosting services, balancing the shorter term business outcomes along with longer term technical stability, scalability and flexibility aligning with cross functional partners. A Typical Day: Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale Lead investments into new technical capabilities that push the envelope and unlock product innovation Collaborate with engineers to plan and sequence the delivery of new features and capabilities, making necessary trade-offs, while effectively communicating the delivery plans and celebrating successful launches Partner with peer engineering teams to integrate new features that impact different areas within the product Strengthen the team’s partnerships with key stakeholders in Engineering, Design, and Product to make ambitious product feature concepts a reality. R

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté que vous rejoindrez : Le ou la gestionnaire de bureau joue un rôle essentiel dans la création d'une expérience de bureau fluide et accueillante en coordonnant les opérations quotidiennes du bureau, en soutenant les leaders locaux et les employés, et en veillant à ce que le bureau soit prêt à favoriser un excellent travail, la connexion et des rassemblements. Ce rôle travaille en étroite collaboration avec le directeur national ou la directrice nationale et plusieurs équipes afin de garantir que le bureau demeure un milieu de travail efficace, connecté et hautement fonctionnel. Ce rôle agit comme coordonnateur ou coordonnatrice clé auprès de nombreuses équipes, notamment : Opérations des espaces de travail, fournisseurs, Rassemblements, Sécurité, TI, Bureau du chef de la direction, Mission Control et Expérience employé. Le ou la gestionnaire de bureau veille à ce que le bureau soit constamment prêt à accueillir les employés, les leaders, les invités et les visiteurs, tout en soutenant les expériences qui donnent vie à la culture d'Airbnb. Ce rôle allie une solide exécution opérationnelle, le sens de l'accueil, l'organisation et la coordination administrative afin de créer un environnement où les employés se sentent soutenus et connectés. Ce rôle relève du directeur national ou de la directrice nationale et a une responsabilité hiérarchique indirecte envers les équipes régionales des Opérations des espaces de travail et des Rassemblements, dont il ou elle suivra les réunions d'équipe. La différence que vous ferez : À titre de gestionnaire de bureau, vous contribuez à donner vie à la culture d'Airbnb