Inbound Contact Rep Jobs

Become a part of our caring community The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Inbound Contacts Representative serves as a primary point of contact for customers, providing support through phone, digital, and written channels. This role handles a variety of customer inquiries, resolves issues, and delivers accurate information while ensuring a positive customer experience. The position performs moderately complex customer service, administrative, and operational support activities, manages semi-routine assignments with minimal guidance, and exercises sound judgment to support quality service and customer satisfaction. As an Inbound Contacts Representative, you will: Respond to customer inquiries by phone, digital, or written channels, including benefits questions, issue resolution, and member education. Accurately document customer interactions, requests, concerns, and resolutions in applicable systems. Research and resolve customer issues, escalating complex or unresolved matters as appropriate. Apply established policies, procedures, and resources to deliver accurate and timely support. Use critical thinking and sound judgment to address customer needs and recommend solutions. Manage workload effectively, prioritize tasks, and meet quality and service expectations. Work independently within established guidelines while supporting customer satisfaction and business objectives. Use your skills to make an impact Required Qualifications 3

Louisiana Medicaid Inbound Contact Representative — Louisiana. Apply via Workday.

Indiana Medicaid Inbound Contact Representative — Indiana. Apply via Workday.

Become a part of our caring community Humana is looking for Inbound Contacts Representatives to be a part of our Provider Call Center; you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Medicare team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps, helping ensure they feel informed and supported. This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience. As an Inbound Contacts Representative 2, you will: Handle 40+ inbound calls daily from providers in a back-to-back call center environment Address multiple members and provider needs, including benefit questions, service issues, and general inquiries Escalate unresolved and pending customer grievances Document all interactions, actions taken, and outcomes in internal systems Resolve routine to moderately complex issues by following established guidelines and workflows Identify issues requiring escalation and ensure handoff to the appropriate teams Meet quality, productivity, and customer experience expectations What Success Is: Providers feel heard, supported, and satisfied with their experience You are proactive and resolve issues on the first contact whenever possible Documentation is complete, clear, and compliant Experience empathizing with frustrated customers, and accountability in every interaction Use your skills to make an impact Required: 2+ years of Customer Service experie

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Sales Development Representative to power Qonto's inbound growth in France. As Qonto's first SDR, you will own inbound lead qualification and demo booking for our Small Business segment, freeing our Account Executives to focus on closing and onboarding, and you will build the playbook that shapes how this function scales across our markets. This is a founding role. You will not inherit a process, you will define it. 👩‍💻🧑‍💻 As an SDR at Qonto, you will Be the first point of contact for every inbound lead, qualifying fast and turning conversations into booked demos for our Account Executives Build real rapport with French decision-makers (CEOs, CFOs) from the very first call, understanding their business before handing them off to the right A

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As an Inbound Sales Development Representative at Baseten, you'll be the first point of contact for prospects who've shown interest in Baseten - quickly engaging, understanding their needs, and qualifying them against our ideal customer profile. You'll turn inbound interest into qualified pipeline. RESPONSIBILITIES Build revenue pipeline by setting introductory meetings with potential businesses and key decision makers. Diligently respond to inbound inquiries and determine potential product fit. Help influence Baseten's product roadmap for customers and prospects. Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Baseten. Stay up-to-date on market trends, competition, and industry developments. Manage and document the progression of the sales pipeline. Drive pre- & post-engagement at industry events (will attend multiple events in person). REQUIREMENTS Ability to develop strong, long-lasting relationships both internally and externally. Collaborative and coachable, always looking to improve your skills and impact. Ability to handle rejection and stay persistent in pursuing leads. Excellent verbal and written communication skills. A basic understanding of a standard SaaS seller's technical stack (CRM, Outreach/Salesloft, Prospect Research, etc.). Excellent time management, process, and prioritization skills. Preferred experience with Cloud or Secur

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Are you a driven, customer-focused sales professional looking to elevate your career in a high-growth SaaS environment? At New Relic, our Sales Development Representatives (SDRs) play a critical role in building pipeline and driving revenue by acting as the first point of contact for prospects who have shown interest in our platform. If you have excellent communication skills, a sense of urgency, and a proven track record in sales or customer-facing roles, we want to hear from you. Why Join New Relic? New Relic is the leader in observability and application performance monitoring. Our SDR team is at the forefront of our go-to-market strategy, partnering closely with both Marketing and Account Executives (AEs) to deliver impactful business outcomes for our customers. You’ll join a collaborative, high-energy team with personalized coaching, world-class tools, and significant opportunities for career growth. What you'll do Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats. Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions. Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities. Manage and organize your pipeline diligently, ensuring strict adherence to lea

inbound telecaller is a customer service representative who answers incoming calls from customers. They work to resolve customer queries, provide information, and address complaints. Inbound telecallers are often the face of the company they work for. Here are some responsibilities of an inbound telecaller: Provide customer support, Identify customer needs, Suggest ways to improve products or services, Stay updated on market trends, and Meet or exceed sales targets. Inbound telecallers should have excellent verbal communication skills and be passionate about customer service. Inbound telemarketing is different from outbound telemarketing, where agents reach out to customers to make sales. Inbound telemarketing allows customers to contact a company when it's convenient for them, which can lead to higher profitability.

inbound telecaller is a customer service representative who answers incoming calls from customers. They work to resolve customer queries, provide information, and address complaints. Inbound telecallers are often the face of the company they work for. Here are some responsibilities of an inbound telecaller: Provide customer support, Identify customer needs, Suggest ways to improve products or services, Stay updated on market trends, and Meet or exceed sales targets. Inbound telecallers should have excellent verbal communication skills and be passionate about customer service. Inbound telemarketing is different from outbound telemarketing, where agents reach out to customers to make sales. Inbound telemarketing allows customers to contact the company when it's convenient for them, which can lead to higher profitability. Inbound calls, as the name suggests, the incoming calls initiated by customers rather than by the company, as in outbound call centers. They are typically made by existing customers who have questions or experience issues with a company's product or service.

Job Title INR Enrollment Representative Job Description As the INR Enrollment Representative , you will be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support. Your role: Receiving, processing, and entering new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information. Contacting new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses. Managing both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards. Scheduling remote INR testing training with contracted nurse trainers. This role requires working Monday-Friday between 9:30am-6:00pm EST. You're the right fit if: You’ve acquired 1&#43; years of experience in data entry, customer service or a call center. Experience within the medical field and knowledge of Protected Health Information (PHI) or HIPAA is preferred. Your skills include: Proficiency in Microsoft Office applications including Word, Excel and Teams. Excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. You have a high school diploma, vocational education or a General Education Diploma (GED). You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this <a target="_blank" href="https://eur01.safelinks.protection.outlook.com/?url&#61;https%3A

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Sales Development Representative to power Qonto's inbound growth in Germany. As Qonto's first SDR for Germany, you will own inbound lead qualification and demo booking for our Small Business segment, freeing our Account Executives to focus on closing and onboarding, and you will build the playbook that shapes how this function scales across our markets. This is a founding role. You will not inherit a process, you will define it. 👩‍💻🧑‍💻 As an SDR at Qonto, you will Be the first point of contact for every inbound lead, qualifying fast and turning conversations into booked demos for our Account Executives Build real rapport with German decision-makers (CEOs, CFOs) from the very first call, understanding their business before handing them off to

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Everything we build now runs through one question: how do we supercharge productivity with AI? ClickUp Brain and our agentic AI capabilities are the center of gravity for the company. We're not bolting AI onto a project management tool, we're building the platform where AI does real work: drafting, summarizing, routing, researching, and executing alongside the humans who use it. That focus is external and internal. We expect our customers to get radically more productive with AI, and we expect the same of ourselves. Every ClickUp employee is given the tools, the training, and the mandate to use AI in their daily workflow. This is an AI-native role. You will use AI every day to research faster, personalize at scale, prep calls, and keep your pipeline clean. You will also be selling AI, so you need to speak about it credibly. The Role As a bilingual Market Development Representative (MDR), you'll serve as the critical bridge between our marketing efforts and the sales team for our English and Spanish-speaking markets , playing a pivotal role in accelerating our revenue pipeline. You will be responsible for meticulously following up on, nurturing, and qualifying all inbound leads generated from our diverse marketing channels, switching fluently between English and Spanish depending on the prospect's language and market. This role is fundamental to ensuring our sales team engages only with the most promising and well-prepared prospects. In this position, you'll act as the first point of contact and a trusted educator for potential customers across North America, Latin America, Spain, and US Hispanic market

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Everything we build now runs through one question: how do we supercharge productivity with AI? ClickUp Brain and our agentic AI capabilities are the center of gravity for the company. We're not bolting AI onto a project management tool, we're building the platform where AI does real work: drafting, summarizing, routing, researching, and executing alongside the humans who use it. That focus is external and internal. We expect our customers to get radically more productive with AI, and we expect the same of ourselves. Every ClickUp employee is given the tools, the training, and the mandate to use AI in their daily workflow. This is an AI-native role. You will use AI every day to research faster, personalize at scale, prep calls, and keep your pipeline clean. You will also be selling AI, so you need to speak about it credibly. The Role As a Market Development Representative (MDR), you'll serve as the critical bridge between our marketing efforts and the sales team, playing a pivotal role in accelerating our revenue pipeline. You will be responsible for meticulously following up on, nurturing, and qualifying all inbound leads generated from our diverse marketing channels. This role is fundamental to ensuring our sales team engages only with the most promising and well-prepared prospects. In this position, you'll act as the first point of contact and a trusted educator for potential customers. Your mission is to understand their initial interest, assess their business needs, and articulate the value of our platform, including how our AI capabilities change what their team is capable of. You will manage the

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is seeking a Business Development Representative (BDR) to be an early member of our sales team. This role will handle both inbound leads and outbound prospecting to build a robust pipeline for our Account Executives. Candidates with some technical experience (i.e., having basic coding knowledge or prior experience at developer tool companies) are ideal. This position plays a crucial role in our go-to-market strategy, identifying and qualifying potential customers across all segments from SMB to Enterprise. You'll be the first point of contact for many prospects, setting the tone for their Replit experience. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for technology and AI. You'll leverage your skills to effectively communicate Replit's value proposition: a world where anyone can create software using natural language. In this role you will: Generate and qualify new sales opportunities through both inbound lead follow-up and outbound prospecting activities Research target accounts and create personalized outreach strategies to engage potential customers Evangelize a future where anyone can create software in natural language, ushering in a change in the nature of the firm on par with the PC era Articulate Replit's value proposition and align it with customers' business challenges Schedule and coordinate meetings between qualified prospects and Account Executives Maintain accurate prospect data and activity logging in Replit's CRM (Hubspot) Collaborate with marketing to provide feedback on lead quality and campaign effectiveness Continuously refine outreach approaches based on performance data Meet or exceed monthly and quarterly qualifi

Reports to: Manager, Sales Development Location: Remote Australia Please note that this is an evergreen requisition and is intended to help us build a pipeline of talented Sales Development Representatives for future opportunities at Huntress. Although there may not be an immediate opening, we’ll continue reviewing applications and may contact candidates whose experience aligns with future hiring needs. What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: As a Sales Development Representative here at Huntress, you’ll be part of a small but elite team of reps focused on building and expanding our presence within the Australian market. Our Sales Development Representatives will identify potential net-new accounts and engage with already qualified accounts to convert them into meetings for our Account Executive sales team. This role requires both outbound cold calling as well as handling inbound opportunities. You’ll also share our value proposition and answer any questions that arise during the process in a timely manner. Huntress approaches sales a