It Operations Analyst Jobs

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

We are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity. Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time.. Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities. Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption. Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement. Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings. Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.). Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consisten

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed. TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth. Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery. Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition. Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter. Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale thei

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Workflows is the secure, no-code automation platform that empowers organizations to build identity-centric workflows across cloud applications — all without writing code. Our intuitive drag-and-drop interface allows enterprises to automate complex business processes at scale, enhancing productivity, enforcing security, and simplifying IT operations. Customers like Netflix, MGM, and NTT rely on Workflows to automate high-impact identity scenarios with speed and confidence. As we continue to scale, we’re investing in extensibility, developer experience, and performance. Join us to help shape the future of cloud automation and low-code development. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Position Description We’re hiring a Staff Full-Stack Engineer to join the Flow builder team within Okta Workflows. This team owns the core no-code canvas that enables both internal teams and our customers to build powerful automation experiences with ease. As a Staff Engineer, you’ll lead initiatives that span front-end and back-end services — delivering performant, secure, and scalable features. You’ll help define architecture, drive implementation, and collaborate closely with Design, PM, and Platform teams. You’ll also work directly with our technical architects to help shape what

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform. Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs. Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements. Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations. Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams. Create executive-level summaries and insights that tie platform usage to business outcomes. Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing Who You Are: You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space. You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP)

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Responsible for leading the Cloud Automation Engineering function. Primary focus will be leading a team of other engineers in designing and implementing automation solutions to improve customer experience and increase productivity in our cloud estates. Responsible for maintaining and delivering automation solutions through infrastructure as code, ensuring security best practice, evangelising automation practice and tools, and supporting customer needs, both internal and external. What you'll be doing: Identify opportunities for improvement and automation of operations Design, build, test and implement use cases to drive automation adoption and improve operational efficiency Work closely with the IT Operations team to develop automated incident detection and response mechanisms. Implement proactive monitoring and alerting systems to quickly respond to and resolve critical issues, minimizing downtime and service disruptions Responsible for driving CSI initiatives to improve operations (processes/tools) working with various stakeholders Responsible for providing feedback at various leve

About the Team OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives. About the Role As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation This is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required. In this role, you will: Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration. Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation. Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards. Execute software updates, configuration changes, equipment replac

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees. As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office. While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves. This is a hybrid role based out of our San Francisco or New York office, following our standard policy of three days per week in-person to ensure our physical office and AV systems remain high-performing and reliable. RESPONSIBILITIES Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services Own the IT onboarding experience for new employees — from laptop set

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. About the role As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model. We're hiring an IT Engineer to own it end to end. This is not a traditional helpdesk role. Ema is an agentic AI company, and we expect our own internal operations to reflect that. You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it. The measure of success in this role is how little of it remains manual after a year and every employee’s experience is great. What you'll do Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows. Automated Identity & Access: Shift JML lifecycles, including global employee onboarding, Okta/SCIM provisioning, and access reviews from ticket-driven processes to policy-driven automation. SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically. Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption b

About the Team IT Systems Operations serves as the operational control layer connecting Security, Engineering, and Employee Technology platforms. The team ensures employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales. Beyond implementation, the team establishes structured operating patterns that ensure platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently across the enterprise environment. About the Role This role acts as an operational owner for identity-connected enterprise SaaS platforms and system change controls supporting OpenAI’s compliance requirements. The engineer will be responsible for ensuring that production configuration, access models, and platform changes remain compliant, auditable, and consistently operated through defined controls. You will own and operationalize controlled system and workflow changes across identity platforms, SaaS applications, collaboration tooling, and enterprise infrastructure. You will partner closely with Security, Platform Engineering, and IT Support Operations to: Ensure identity and access workflows behave consistently across systems Implement structured rollout and configuration practices for enterprise applications Improve visibility and traceability of system changes impacting employee workflows Translate operational requirements into durable automation and policy-aligned implementations Success in this role requires not only strong engineering capability, but also sound operational judgment, disciplined documentation practices, and effective cross-functional collaboration. In this role, you will: Enterprise SaaS & Identity Platform Ownership Own administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with defined control requirements. Own onboard

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI