Lead Infrastructure Software Engineer Jobs

As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise . In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve . This role can either be fully remote or based in our New York City, San Francisco, or Chicago offices with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, managing everything from discovery to tailored product demonstrations and close. Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape. Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts. B

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be the Product Manager for the Messenger, Fin’s most important channel Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. Evaluate impact through quantitative

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft spec

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft spec

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments. What will I be doing? Lead, coach, and develop a team of Account Executives across Continental Europe Drive consistent pipeline generation, forecast accuracy, and revenue performance Support reps through complex commercial negotiations and multi-stakeholder sales cycles Build a culture of accountability, performance, and continuous

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin. We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy. For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space. What will I be doing? Sales Strategy Execution: Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment. Oversee

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Why you should join Fin today AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. Why this role exists In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—peo

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for a Senior Field Marketing Manager, Regional Events to own and scale our portfolio of curated and third-party programs in North America. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue. You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business. This is a highly str

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our Security organization protects Asana’s employees, users, and customers by proactively addressing threats, enabling secure product development, and embedding security into the fabric of how we operate. We partner closely with Engineering, Product, IT, Legal, and Compliance to build and maintain trust at scale. As a Security Technical Program Manager, you'll be the connective tissue across the entire Security organization, driving the strategy, programs, and operational rhythms that make the team highly effective and externally visible. This is a high-impact, high-autonomy role. You'll define how Security as a function operates: how it plans, how it measures itself, how it communicates progress, and how it executes on its biggest bets. You won't just run programs, you'll shape the operating model that makes all programs run better. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead high-impact, cross-functional special projects that span organizational boundaries, from standing up new security capabilities and maturity programs to company-wide strategic initiatives Own the Security organization's annual and quarterly planning cycles, translating multi-year security strategy into a prioritized, executable roadmap Drive the prioritization and communication of security asks across stakeholders, building a unified framework that influences how partner teams plan and prioritize security work Define and own the Security team's KPI framework, covering risk posture, program health, and strategic

The People Team at Asana works to enable all Asanas to achieve our goals as a company in a way that is consistent with our values . We focus on recruiting, developing, and retaining exceptional talent from diverse backgrounds, ensuring that everyone can thrive, grow, and ma ke a meaningful impact . Our work supports Asana’s broader mission: to help humanity thrive by enabling all teams to collabor ate seamlessly and effectively . T his role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays d epends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of Asana's annual merit and focal review cycle, including modeling budget scenarios, partnering with People Partners on calibration, and ensuring accurate system processing in Workday. Own job matching and market pricing across functions using Radford, Pave, and Compa while maintaining salary structures and competitive ranges through regular refresh analysis. Partner with People Partners and Talent Acquisition to evaluate new and evolving roles, establish leveling consistency, and maintain a clean job catalog in Workday. Conduct pay equity analyses across the employee population, identify outliers, recommend corrective actions, and track progress against equity goals to support leadership reporting. Serve as a day-to-day compensation advisor to People Partners and Recruiters, providing offer guidance, promotion assessments, and retention recommendations grounded in market data and internal equity. Support planning and administration of broad-based equity grants (new hire, refresh, promotion cycles), partnering with Stock Admin on processing and Finance on budget tracking. D

We’re looking for a collaborative go-getter who gets excited about winning as a team and helping others succeed . You will be part of our small AMER Deal Desk team under the F inance organization . This means you’ll have the opportunity to help create the groundwork for the future success of the team . The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales Operation s to close deals that are good for both Asana and our customers . We are experts on our internal processes and requirements and advisors to the sales team on their deals, both from a process and a negotiation perspective . It is our responsibility to relay information and educate our part ners on those processes as well as the specific deals we are involved with . We are obsessed with process improvement in order to help Asana continue to g row, scale, and succeed . This role is based in our San Francisc o office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesday s . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Own the relationship with several sales teams as the primary point person for deal-related questions . Educate the sales team on internal processes and deal negotiation strategies . Identify areas for process improvement and lead projects that help Asana scale effectively . Build strong cross-functional relationships with partner teams, acting as a trusted advisor to identify where support is needed in a deal . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . 4+ years of experience in a deal desk, finance, contracts, sales operations, or revenu

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. By adopting an inclusive approach, we work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, thereby driving successful, long-term growth and customer satisfaction. We’re seeking a high-energy, hunter-focused Emerging Enterprise Account Executive to identify and secure new enterprise logos while strategically expanding our footprint within a select group of high-potential existing accounts. In this role, you will sharpen your sales expertise and make a meaningful impact by fostering long-term partnerships and delivering exceptional value. This role is based in either our San Francisco, New York, or Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Become a primary driver of Asana’s new business motion by converting competitive accounts for initial purchases. Manage the full cycle of complex deals with multiple stakeholders and longer sales cycles, from prospecting and qualification to negotiation and closing. Drive revenue by leveraging your industry thought leadership, data-driven insights, and strong negotiation skills. Lead collaborative strategies with cro