Lead Program Operations Lead in India

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role The Regional HR Service Delivery Lead is responsible for the end-to-end performance, governance, and execution integrity of HR service delivery across assigned countries within APAC and/or Middle/East. This role owns service delivery outcomes, escalation management, compliance adherence, and operational controls, ensuring HR services are delivered accurately, consistently, and in accordance with local employment laws, contractual obligations, and internal policies. The Lead serves as the primary escalation point for complex HR matters, including direct engagement with Workers (WSEs) and Clients, and is accountable for resolving issues prior to escalating to senior leadership. This role acts as the first line of escalation before Sr. Manager involvement, ensuring all matters are resolved with clear documentation, appropriate judgment, and compliance validation. This role provides direct

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Lead Partner Operations Specialist – Global Alliances & Channels This is an individual contributing role to help lead and drive operational excellence and accelerate global partner growth by optimizing our ecosystem's lifecycle for our premier AI-Powered Process Automation platform. Location: Chennai, India | Work Model: On-site About the Team The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to deliver Enterprise-Grade Orchestration at scale. The Opportunity At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Partner Operations Lead, you will oversee local team members in Chennai while also delivering high-value operational support, executive administrative assistance, and improvements to support our global alliances experience. What You’ll Do Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance. Act as the primary conduit between partner deal submitters, the alliance team, and fie

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role The Regional HR Service Delivery Lead is responsible for the end-to-end performance, governance, and execution integrity of HR service delivery across assigned countries within APAC and/or Middle/East. This role owns service delivery outcomes, escalation management, compliance adherence, and operational controls, ensuring HR services are delivered accurately, consistently, and in accordance with local employment laws, contractual obligations, and internal policies. The Lead serves as the primary escalation point for complex HR matters, including direct engagement with Workers (WSEs) and Clients, and is accountable for resolving issues prior to escalating to senior leadership. This role acts as the first line of escalation before Sr. Manager involvement, ensuring all matters are resolved with clear documentation, appropriate judgment, and compliance validation. This role provides direct

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Partner Operations Manager – Global Alliances & Channels This is an individual contributing role to help lead and drive operational excellence and accelerate global partner growth by optimizing our ecosystem's lifecycle for our premier AI-Powered Process Automation platform. Location: Chennai, India | Work Model: On-site About the Team The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to deliver Enterprise-Grade Orchestration at scale. The Opportunity At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Partner Operations Lead, you will oversee local team members in Chennai while also delivering high-value operational support, executive administrative assistance, and improvements to support our global alliances experience. What You’ll Do Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance. Act as the primary conduit between partner deal submitters, the alliance team, and field sales

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world's largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network. You will be joining the Automation Operations Centre within WPP's Enterprise Technology, Automation & AI department. This is a pivotal time for us as we're building a dedicated, in-house team to deliver, manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the AAI Operations Director and AAI Product Lead, you will lead the architecture, standards, and advanced development requirements for our global automation portfolio. Alongside AAI Leadershi

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. About IRL (Instawork Robotics Labs) Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here . What you’ll do Lead Workforce & Operations: Drive day-to-day workforce management for Clippers, Graders, Regraders, SMEs, and ICs across shifts/sites, optimizing staffing, capacity planning, and throughput against SLA targets. Implement Quality Systems & Methods: Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks. Own SOPs & Process Standards: Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths. Bridge Cross-Functional Teams: Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls. Drive Data-Led Quality: Monitor and analyze key QA metrics—defect/reject rates, inter-grader agreement (ka

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Senior operations Specialist, you will contribute to operational efficiency by supporting the Homes supply, onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program. A Typical Day: As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations. Review, qualify, and enrich global supply leads from multiple sources to support Airbnb's supply growth. Resolve complex lead qualification cases and provide guidance using sound business judgment. Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality. Mentor new hires and support onboarding, training, and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is seeking an experienced program manager to lead a high-visibility strategic initiative spanning across the tech ecosystem. Reporting to the Head of Business Operations, India, you will establish and run these programs to deliver local value and global visibility. WHAT YOU'LL DO 1. Build and scale the Everpure’s first Startup Engagement Initiative: Operationalize the initiative by collaborating across VCs and startup incubators Imagine and develop offerings to accelerate growth and adoption and innovate avenues for co-development Collaborate with Everpure’s Corporate VC team to identify partnership, investment, or acquisition opportunities. Lead founder relations, launch events, community programming, and all PR/comms related to these initiatives. 2. Run Customer Collaboration hub Operationalize a platform for global customer connects with Everpure’s product organization Own the engagement, including in-person forums, virtual progress check-ins, platform-topic sessions, roundtables, and targeted use-case deep dives. Drive for high quality results by coordinating structured pre-work with account teams and internal stakeholders to tailor agendas to customer priorities and business context. Manage membership commitments, renewal reviews, program-health reporting, privacy and transcription consent, and other operating controls. WHAT YOU BRING You are a highly self motivated individual with excep

Managing Principal – Banking Transformation & Team Leadership (Chennai) Role Overview As a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes. This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous. Key Responsibilities Client Leadership & Growth Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology). Support origination and closing large transformation deals (primarily in Operations & Technology). Define and lead account growth strategy, including pipeline development and GTM propositions. Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy. Programme & Delivery Leadership Lead complex, multi-year transformation programmes across operations & technology. Drive design and implementation of target operating models, including process, technology, and workforce. Ensure delivery excellence through strong governance, risk management, and KPI tracking. Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale. People & Practice Leadership Build and scale high-performing consulting teams in Chennai and broader India. Own capability development and workforce planning and support hiring aligned to growth ambitions. Mentor team and lead capability build across key areas (programme delivery, workforce management, operations). Commercial & Business Management Drive revenue growth, utilisation, and margin

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: • Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes • Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests • Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control • Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support) • Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility • Support design projects including analysis, financial modelling, project planning, customer workshops

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Supervisor, you will lead a high-performing team that sources, qualifies, and enriches leads to accelerate supply growth in priority geographies and markets. Blending inspirational people leadership with program-management rigor, you will: Maintain a healthy, predictable pipeline of qualified leads Optimize tooling, processes, and KPIs to improve velocity and conversion Surface actionable insights that shape go-to-market and product strategies Foster a culture of inclusion, learning, and operational excellence Your leadership will directly expand Airbnb’s supply and unlock new revenue streams for the business. A Typical Day: A typical day for a Supervisor in a Lead Generation team at Airbnb blends hands-on operational management with program-level thinking to drive supply growth across markets. The role is not limited to tracking daily output. It involves continuously diagnosing performance, improving lead quality, optimizing processes, and aligning with cross-functional stakeholders to ensure that generated leads translate into high-quality hosts on the platform. You are expected to operate both at the execution layer (managing operational metrics) and at a strategic level (building scalable systems, improving conversion funnels, and supporting broader supply growth goals). Review daily per

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. Recruit, hire, and lead a specialized team for escalation and i