Lead Senior Program Manager 2c Community Support Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Accounts Payable About the job This position is needed as Twilio continues to grow rapidly. As the Senior Manager, Accounts Payable, you will oversee Twilio’s global Accounts Payable function, leading operational execution and process excellence across vendor disbursements, expense management, and AP support. Reporting directly to the Senior Director of International Accounting, you will play a critical role in scaling our finance operations, driving automation, ensuring compliance, and supporting both organic and inorganic growth. Responsibilities In this role, you’ll: Lead the daily operations of global Accounts Payable, vendor disbursements, expense management, and credit card reconciliations. Manage and mentor a high performing AP team, setting clear KPIs, performance benchmarks, and professional development plans. Oversee month-end close activities for AP, including sub-ledger to GL reconciliat

Datadog Notebooks provide customers with a collaborative surface for ad-hoc data analysis, technical documentation, incident postmortems and runbooks. The power and flexibility of Notebooks also makes it the perfect place to integrate AI tools that can augment user workflows. Our vision is that in Notebooks users can collaborate with each other and with AI agents seamlessly. We are looking for a product-oriented Senior Software Engineer to help build the AI-assisted workflows that are becoming central to how customers use Notebooks. In this role you will work closely with product and design, and own platforms for analysis workflows and context discovery. There is a real opportunity for impact here: turning Notebooks into the tool that helps customers go from uncertainty to answer, and making that knowledge retrievable and reusable across Datadog products. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Lead the design and delivery of AI-powered product experiences for Notebooks and adjacent surfaces Develop systems that combine deterministic product capabilities with LLM-powered experiences to deliver trustworthy and explainable customer outcomes Partner closely with Product: Work hand-in-hand with the Product Manager to translate customer problems, adoption signals, and roadmap goals into concrete technical decisions and iterations Build experiences that enable Datadog capabilities to operate within third-party AI platforms, agents, and conversational environments Provide technical leadership and mentorship while helping establish AI engineering best practices Own production systems: Build and operate reliable backend services that run in the critical path of customer deployments, and be on-call for those services Who You Are You have exper

Datadog Notebooks provide customers with a collaborative surface for ad-hoc data analysis, technical documentation, incident postmortems and runbooks. The power and flexibility of Notebooks also makes it the perfect place to integrate AI tools that can augment user workflows. Our vision is that in Notebooks users can collaborate with each other and with AI agents seamlessly. We are looking for a product-oriented Senior Software Engineer to help build the AI-assisted workflows that are becoming central to how customers use Notebooks. In this role you will work closely with product and design, and own platforms for analysis workflows and context discovery. There is a real opportunity for impact here: turning Notebooks into the tool that helps customers go from uncertainty to answer, and making that knowledge retrievable and reusable across Datadog products. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Lead the design and delivery of AI-powered product experiences for Notebooks and adjacent surfaces Develop systems that combine deterministic product capabilities with LLM-powered experiences to deliver trustworthy and explainable customer outcomes Partner closely with Product: Work hand-in-hand with the Product Manager to translate customer problems, adoption signals, and roadmap goals into concrete technical decisions and iterations Build experiences that enable Datadog capabilities to operate within third-party AI platforms, agents, and conversational environments Provide technical leadership and mentorship while helping establish AI engineering best practices Own production systems: Build and operate reliable backend services that run in the critical path of customer deployments, and be on-call for those services Who You Are You have exper

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting highly available customer-facing systems. Lead incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with engineering teams to improve service availability, scalability, performance, and resilience. Continuously improve observability through metrics, logging, tracing, dashboards, and alerting. Eng

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake empowers more than 10,000 organizations worldwide to unlock the full potential of AI-driven data, shaping the future of intelligent business. As companies embrace transformative AI and data workloads, controlling who can access what — and proving it — is not just important: it's essential. Join the Security Platform team at the heart of this revolution, where YOU will lead the charge in building the identity and access foundation that customers trust to protect their most sensitive data and AI workloads. Identity and access management is both the foundation and the catalyst for Snowflake's bold mission — and your work will directly shape how thousands of organizations govern access at global scale. As a Senior Product Manager in our fast-moving, hands-on, customer-focused team, you'll drive innovative IAM and authorization solutions that give customers precise control over who can see, do, and build on their data. You'll have ownership of delivering cutting-edge capabilities including role-based access control (RBAC), privilege management, identity governance, authentication policy enforcement, and AI-powered access intelligence experiences. You will team up with talented engineers, collaborate across functions, and shape the roadmap for IAM products that not only

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Engineering Manager , Twilio’s Segment team. About the job As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment. Champion team growth and success, prioritizing mentorship and individual development. Architect and operate always-available, complex distributed systems in cloud environments. Guide technical decisions, articulating trade-offs between cost, p

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Talent Brand Manager, you'll shape how current and prospective team members understand what it means to work at GitLab. You'll bring our employer value proposition to life through talent brand strategy, recruitment marketing, and integrated campaigns across the candidate journey. You'll combine editorial judgment, performance data, cross-functional influence, and artificial intelligence tools to create clear, inclusive, and authentic candidate experiences. What You’ll Do Lead GitLab's talent brand strategy, translating our employer value proposition and company direction into clea

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps businesses extend their online presence into the physical world. Our mission is to make it as easy for businesses to accept in-person payments as the Stripe API has made it for online payments. With Terminal, businesses can create flagship retail experiences, extend their websites to pop-up stores, or enable mobile point-of-sale payments at their next event. All of this is built on the Stripe Payments Platform, so businesses can maintain a single view of customers and sales across online and offline channels. Our hardware engineering team in Taiwan designs and builds the physical payment devices at the heart of that experience, including products such as the Stripe Reader S700 and Stripe Reader M2. We are expanding the team and seeking an experienced Senior Mechanical and Industrial Design Engineer who can own both the structural engineering and aesthetic form language of our next generation of payment terminals. This is a blended role. You will be equally comfortable driving design for manufacturability (DFM) for a plastic enclosure and sketching form concepts that express Stripe's design identity in hardware. What you'll do You will lead the industrial and mechanical design of next-generation Stripe Terminal payment devices, shaping their form, feel, usability, and structural performance from early concepts through mass production. You will partner with cross-functional teams and suppliers to deliver manufacturable,

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities. As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid. Responsibilities Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above Qualifications You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies You start with the consumer problem and have held a high bar for consumer experience You naturally gravitate towards using data to mak

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be the Product Manager for the Messenger, Fin’s most important channel Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. Evaluate impact through quantitative

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport is a platform for global trade in an industry that comprises 12% of the global GDP. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, desi

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Role Overview We are looking for a Senior Product Manager (SPM) who can own products end-to-end — from identifying customer and business problems to defining the product strategy, shipping high-quality experiences, and measuring outcomes. The ideal candidate should be a strong product thinker, execution leader, customer advocate, and stakeholder manager, with hands-on experience in building and scaling digital products. Experience in FinTech, lending, payments, Internet, or e-commerce is highly preferred. Key Responsibilities * Own the product vision, roadmap, prioritisation, and execution for one or more product areas. * Translate customer, business, and market problems into clear product requirements and scalable solutions. * Drive products/features through the complete lifecycle — discovery → definition → development → launch → measurement → iteration. * Lead feature launches and product releases, ensuring strong execution, adoption, and measurable business impact. * Work closely with Engineering, Design, Data, Analytics, Business, Operations, Risk, Compliance, Marketing, and other cross-functional teams. * Manage multiple high-priority and concurrent product initiatives in an Agile environment. * Own customer-facing experiences and continuously improve UX, conversion, engagement, and customer satisfaction. * Use data, experimentation, customer insights, and qualitative feedback to make evidence-based product decisions. * Identify product opportunities through customer research, market trends, competitive analysis, and business performance. * Define success metrics, track product performance, and drive conti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior UX Researcher Role Located out of: Bengaluru, Karnataka, India The Overview At Okta, we’re building a world where anyone can safely use any technology, and we’re specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our workforce and users but to ask, “what more can we make possible?” As a Senior UX Researcher at Okta India, you will join a globally distributed research and design team, shaping customer experiences across the Access Management ecosystem. Your mission is to secure workforce access right from physical device bootup delivering frictionless, phishing resistant, and passwordless authentication across macOS, Windows,Linux, iOS, and Android platforms. In this role, you will lead end to end research initiatives, translating ambiguous product questions into actionable insights that directly influence long term strategy and near term product decisions across global Engineering, Product, and Design (EPD) teams. Finer Print You will join an AI first team of researchers and designers supported by leadership who fosters high autonomy, deep ownership, and a strong culture of craft. As part of Okta’s centralized Design & Research organization in Bengaluru, you will act as a key research anchor, working closely with cross functional partners in both India and the US to define problems, explore solutions, and drive impact. You

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Software Engineers deliver high-value products for our customers, and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, and driving complex projects across our technical stack.. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Our product integrates deeply with the services that present security risk to a company, pulls and analyzes data from those sources, and surfaces potential security threats to our customers in real time with guidance to remediate them. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. As a Software Engineer on the Expansion Team, you’ll play a central role in shaping Vanta’s self-serve and product-led growth motion. Instead of working horizontally across compliance workflows, this team focuses on the full post-activation lifecycle—driving retention, expansion, and revenue automation across the product. You’ll build the core systems that power Vanta’s purchasi

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. About The Team The Commerce Site Reliability Engineering team is responsible for the reliability, scalability, and day-to-day operation of the platforms that power GoDaddy's Commerce ecosystem. We build and operate shared infrastructure, support critical production systems, and partner closely with engineering teams to ensure services remain secure, resilient, and highly available. As a Senior Site Reliability Engineer, you'll join a team that values ownership, operational excellence, and continuous improvement. Engineers are empowered to identify problems, drive meaningful change, and influence how reliability is delivered across the broader Commerce organisation. From improving operational maturity and reducing toil to modernising delivery platforms and strengthening incident response practices, this team plays a key role in enabling engineering teams to move quickly and safely. You'll work closely with engineers across infrastructure, cloud, security, networking, and application teams while helping shape the future of reliability engineering at GoDaddy. This role offers significant opportunity to broaden your impact, develop technical leadership skills, and grow toward Staff and Principal engineering positions over time. What you'll get to do... Lead reliability and operational improvement initiatives across GoDaddy's Commerce platform, helping engineering teams build and operate services safely and at scale. Own critical production systems, drive incident response and post-incident improvements, and continuously raise the bar