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Lead Technical Program Manager 2c Link Jobs

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Stitch Fix
📍 United States• Full-time• Remote• From $125K/yr
1mo ago

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role As a Lead Engineer on the Product Catalog Manager Team, you will help set the technical direction for the systems that power Stitch Fix’s product data ecosystem. You will work on the tools, workflows, and data models that support the full product lifecycle, from new style creation and catalog enrichment to product readiness, validation, and downstream product experiences. You will own complex problem spaces from discovery through delivery, translate business and merchandising needs into scalable technical solutions, and lead execution across ambiguous, cross-functional initiatives. This role requires strong technical judgment, deep ownership, clear communication, and the ability to influence partners across Engineering, Product, Merchandising, Data Science, and Operations. Your work will directly impact product data quality, catalog accuracy, merchandising efficiency, product readiness, and the client experience. Responsibilities: Own and evolve critical catalog systems, including product onboarding, attribute management, data enrichment, validation workflows, and product readiness tooling. Design and operate scalable services and data models that ensure product information is accurate, complete, consistent, and available to downstream systems. Drive discovery with Product, Merchandising, Data Science, and Operations partners to identify high-impact problems, evaluate tradeoffs, and define clear technical roadmaps. Independently lead initiatives from concept through production rollout, including tec

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Roblox
📍 Gurugram• Full-time
1mo ago

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

awsgitai
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Asana
📍 Warsaw• Full-time• $317K – $360K/yr
1mo ago

As a Salesforce Technical Architect on the Enterprise Technology Apps RevTech team in Warsaw, you will support insights with data and the technical systems that give our teams leverage to achieve their objectives. Working cross-functionally with Asana’s business teams to understand their goals, you will ensure they receive the data and technical support they need to flourish by delivering secure, scalable solutions. Reporting directly to our Lead Architect of Strategy & Planning, your focus will be on the execution, operational enablement, and operational excellence of our architecture, allowing you to partner closely with leadership to bring our technical vision to life. While the vast majority of our ecosystem is anchored on Salesforce, you will oversee and architect solutions across our integrated tooling landscape—including platforms like Roadrunner.io, Clay.io, and other advanced tools built on top of Salesforce. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Provide architectural guidance and structural governance for Salesforce and surrounding GTM systems, ensuring alignment with long-term platform scalability. Own and maintain the Enterprise Technology (ET) tech stack desk and overarching systems landscape to ensure data integrity and system cohesion. Work closely with leadership to align on the technical vision and execution strategy, translating business needs into high-performing operations. Partner collaboratively with the product team to co-create, refine, and deliver the product roadmap. Provide architectural guidance and governance to the Salesforce Center of

ci/cdgitrest
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Mongodb
📍 Austin• Full-time• From $133K/yr
1mo ago

The Technical Services Partner Support team works closely with MongoDB partners to help ensure our mutual customer environments are healthy, stable, and successful on the MongoDB data platform. This team serves as a critical extension of Technical Services, helping partners navigate complex technical issues, accelerate resolution paths, and deliver a consistently strong support experience. We are looking for a Manager, Technical Services Partner Support to lead a team of highly skilled technical services engineers responsible for managing partner-facing technical cases and escalations. This leader will coach and grow the team, ensure excellent operational execution, and strengthen collaboration across Technical Services, Support Delivery, Product, Engineering, Customer Success, and Partner teams. This role is ideal for a people leader who is passionate about customer outcomes, calm execution during escalations, and building scalable support practices for a fast-growing partner ecosystem. Sufficient experience leading technical teams and functions will be considered in lieu of prior people management experience. We are looking to speak to candidates who are based in Austin, TX for our hybrid working model. Responsibilities Lead and develop a high-performing team: Manage daily operations, staffing, hiring, mentoring, and performance while fostering a culture of technical rigor, accountability, and empathy Oversee partner support and escalations: Drive operational excellence in triage and resolution for complex, high-priority partner issues, coordinating cross-functionally across Engineering, Product, and Customer Success Optimize processes and scale operations: Drive continuous improvement by identifying process gaps, refining workflows, and leveraging metrics to enhance resolution quality and partner satisfaction Collaborate and advocate: Partner with global leadership to ensure consistent, follow-the-sun service delivery and represent the team’s interests in cross-f

mongodbawsazure
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Mongodb
📍 Gurugram• Full-time
1mo ago

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company! We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Team Description The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. Candidate Profile Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings Deep expertise in ASC 606 Experience in hiring, managing and mentoring high performing teams Proficiency in MS Excel and working with lar

mongodbawsazure
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Mongodb
📍 Gurugram• Full-time
1mo ago

The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth. With deep expertise in Salesforce development, platform governance, automation, integrations, and system operations, the team continuously enhances the CRM platform to support evolving post-sales business needs. The team partners closely with stakeholders across Customer Success, Technical Services, Revenue Operations, Sales Operations, Billing, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Role Overview We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health. The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation. What you’ll do Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account managemen

mongodbawsazure
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Okta
📍 India• Full-time
1mo ago

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both developer.okta.com (APIs, SDKs, integration guides) and the help.okta.com (admin/product guides). Reporting to the Manager of Technical Documentation, you'll quickly ramp up on the team’s guidelines and processes and set expectations with cross-functional partners on documentation deliverables. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (minimum of 2 days onsite/week) Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds. Onboarding requires in-person travelling to our Bengaluru office. What you'll be doing Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team. Prioritize documentation work across concurrent initiatives to meet release dates. Create end-to-end feature documentation for multiple engineering teams. These include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides). Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows. Become an expert in the Information Development team’s guidelines, processes, and tools. Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity. Analyze customer fe

javascriptjavaaws
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1mo ago

About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent in science, engineering, and business to address one of the most ambitious challenges of our times. The Recruiting team is at the heart of this mission, tasked with identifying and hiring exceptional individuals who align with OpenAI's values and cultural ambitions. Our approach to recruitment aims to set the standard for excellence and innovation in the field, connecting outstanding candidates with opportunities to impact the future of AI. About the Role As a Senior Technical Sourcer at OpenAI, you will play a key role in identifying and engaging top-tier engineering talent across a broad range of technical domains. Your focus will be on sourcing exceptional software engineers and technical talent to help build world-class teams advancing our mission in AI research and deployment. In this role, you will: Lead sourcing strategies to identify and engage candidates across a variety of engineering disciplines, including software engineering, backend systems, product engineering, and related technical areas. Develop and maintain a strong pipeline of passive candidates through proactive outreach, research, and networking. Collaborate closely with hiring managers and technical leaders to deeply understand hiring needs and refine sourcing approaches accordingly. Leverage advanced sourcing techniques and tools to identify and attract exceptional talent. Represent OpenAI at industry events and conferences to promote our mission and connect with potential candidates. Maintain accurate and organized candidate data and metrics to inform sourcing strategies and decision-making. You might thrive in this role if you have: 5+ years of experience in technical sourcing, with a focus on engineering or technical roles. A proven track record of successfully sourcing candidates across a range of software engineering and

awsrestai
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Snowflake
📍 New York, United States• Full-time
1mo ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Principal Technical Architect - AI/ML LEAD. STRATEGIZE. TRANSFORM. SUMMARY: Recognized expert and strategic technical advisor resolving critical, wide-ranging design matters for legacy modernization and Generative AI. WHY THIS ROLE? You act as the technical "North Star" for high-stakes migrations. You exercise wide latitude in determining objectives and approaches to critical assignments with high business impact. WHAT YOU’LL DO: Develop reusable solution patterns, global reference architectures, and practice-wide white papers. Modernize legacy stacks (Netezza, Teradata, Exadata) into Snowflake AI workloads using deep architectural knowledge. Act as a trusted technical advisor to C-suite stakeholders, bridging business strategy with AI execution. Solve for LLM robustness, including managing prompt safety, hallucinations, and latency at enterprise scale. Gen AI Robustness: Architect enterprise-grade guardrails for LLMs, ensuring safety and performance. Legacy Transformation: Facilitate high-complexity data migrations from on-prem legacy systems into AI-ready cloud environments. Strategic Risk Management: Determine technical approaches for assignments that impact regional or global design success. SNOWFLAKE-NATIVE TECH STACK: Vector Data Types, Snowflake Cortex, Advanced LLM

aigorust
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The Financing and Clearing Platform Lead Analyst is an experienced professional responsible for driving revenue generation, ensuring Citi offers state-of-the-art platforms through direct technical and strategic contributions, and maximizing risk management through expert-level oversight and optimization. This role directly contributes to the company's financial success by ensuring our platform, particularly in Prime Product Development with a strong emphasis on margin and cross-product margining, is at the forefront of innovation, efficiency, and client service, leveraging deep subject matter expertise. Responsibilities · Strategic Contribution to Trading Profit & Loss Drivers: Drives the strategic analysis and interpretation of trading revenues, financing expenses, and other key business metrics to identify and proactively pursue significant opportunities for revenue enhancement. This includes a deep understanding of how margin methodologies and cross-product margining efficiencies impact P&L. Expertly assesses complex trends in profitability and returns, and directly contributes to crafting and executing comprehensive growth plans in conjunction with senior sales and trading leadership. Accountable for providing expert insights and recommendations for managing high-level business metrics and optimizing the overall revenue mix across broad segments. · Driving Innovation and Direct Development of Trading Platform: Initiates, plans, and directly contributes to the prioritization of significant, strategic enhancements to platform capabilities that will open new trading opportunities and drastically improve efficiency across the business. Drives innovations through direct technical and strategic input to address emerging client demand and significant industry trends, directly enhancing business profitability, and strengthening the overall risk and

artificial intelligenceaiaccounting
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Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Workday Engineer - Integrations and Extend Overview The P&C Engineering team designs, develops, and implements technology solutions that improve and engage Mastercard employees across the globe. • Do you enjoy building enterprise applications that solve complex business challenges at global scale? • Do you have a passion for architecting innovative Workday solutions that improve employee experiences? • Do you thrive in environments where modernization, automation, AI, and continuous improvement are strategic priorities? • Can you connect business strategy with technical architecture and guide engineering teams toward the right solution? This role serves as a Lead Integration Engineer, responsible for architecting enterprise applications, modern employee experience, and scalable platform capabilities. You will lead the evolution of Mastercard's Workday platform through Workday Extend, AI, automation, APIs, and modern application development. Role • Lead the architecture, design, development, testing, implementation, documentation, and support of enterprise applications using Workday Extend. • Architect scalable solutions leveraging Workday Extend, Orchestrate, APIs, Studio, Core Connectors, EIBs, and Workday Web Services. • Design reusable application frameworks, s

airecruitmentHR
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Sigma Computing
📍 San Francisco• $140K – $170K/yr
11 days ago

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with

pythonsqlaws
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OpenAI
📍 San Francisco• Full-time• Remote
12 days ago

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role As a Deployment Lead Life Sciences, you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the Life Sciences vertical, partnering with pharmaceutical companies, clinical research organizations, and other data and services providers to deploy next-generation AI capabilities across their drug discovery, development, and operations. You will own delivery end-to-end: embedding with Life Sciences customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in New York. We us

REMOTEartificial intelligenceaiExcel
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OpenAI
📍 New York• Full-time• Remote
12 days ago

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role You will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the Financial Services vertical, partnering with banks, asset managers, and private capital investors to deploy next-generation AI capabilities across their operations, investment processes, and portfolio companies. You will own delivery end-to-end: embedding with Financial Services customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in New York City. We use a hybrid work model of 3 days in the office per w

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12 days ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a Gold Standard Experience to key stakeholders at your assigned accounts. Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development. Build long-term user relationships that increase loyalty to Stripe and its products. Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion. Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users. Lead user-facing meetings in person and by video. Contribute to the continued design of this support offering. Create user-facing content that provides long-term solutions. Who you are We're looking for someone who meets the minimum requirements for the role. If you mee

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