Lead Technical Services Engineer Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact. We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve. Responsibilities: Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners Lead change management efforts and proactively identify ways to improve processes and drive efficiency Maintain accurate forecasts and pipeline management in Salesforce CRM Experience: 4+ years of experience in account management, b

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview: The Automation Service Engineer I role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory automation equipment. The Automation Service Engineer I plays a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner. The Engineer I will spend significant time (up to 65%) performing routine and complex tasks related to the calibration, maintenance, and repair of automation equipment. This encompasses automation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories. The automation used in these environments may include liquid handling robots, as well as custom and off-the-shelf automation such as 6-axis robots, work cells, and other specialized devices. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO). The Engineer I partners with the Engineer IIs on the team to escalate concerns, present areas of team growth/development and report back on the day-to-day operations of the service team. This role requires strong communication skills to lead by example, ensuring customer satisfaction and smooth laboratory operations. Collaboration with team members is essential to address technical issues, maintain integrity, and deliver high-qual

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview: The Automation Service Engineer I role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory automation equipment. The Automation Service Engineer I plays a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner. The Engineer I will spend significant time (up to 65%) performing routine and complex tasks related to the calibration, maintenance, and repair of automation equipment. This encompasses automation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories. The automation used in these environments may include liquid handling robots, as well as custom and off-the-shelf automation such as 6-axis robots, work cells, and other specialized devices. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO). The Engineer I partners with the Engineer IIs on the team to escalate concerns, present areas of team growth/development and report back on the day-to-day operations of the service team. This role requires strong communication skills to lead by example, ensuring customer satisfaction and smooth laboratory operations. Collaboration with team members is essential to address technical issues, maintain integrity, and deliver high-qual

As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise . In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve . This role can either be fully remote or based in our New York City, San Francisco, or Chicago offices with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, managing everything from discovery to tailored product demonstrations and close. Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape. Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts. B

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine . We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth . In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our London office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape Help custo

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine . We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth . In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our Dublin office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape Help custo

Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine . We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth . In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will serve as an extended part of the product General Manager's team, translating customer pain points into practical solution designs while directly shaping how our product, demos, and technical positioning evolve. This role is based in our Munich office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape Help custo

Job Title Service Operations Manager Job Description Your role: Lead service operations for a global interventional cardiology and vascular device portfolio, owning field performance, delivery execution, and operational governance across a geographically distributed team of field service engineers, product support specialists, and service coordinators. You will set the operating rhythm for corrective, preventive, and installation service across North America while partnering with international service leaders to align standards globally. Own the service training and technical education function end to end, including training program management, instructor-led and digital course delivery, field certification programs, and training center operations across three continental sites. You will ensure engineers maintain verified competency on legacy, newly acquired, and next-generation product lines in a regulated medical device environment where patient safety depends on technician proficiency. Drive measurable improvement in service performance using indicators such as time to system restoration, first-visit resolution, installation quality, contract capture, and preventive maintenance completion. You will lead root-cause analysis on systemic delivery issues, design operational improvements with engineering and supply chain partners, and translate field data into changes that improve customer uptime and reduce repeat service events. Manage service quality and compliance activities including complaint escalation, field execution of corrective actions and compliance tracking, product lifecycle support for systems approaching end of service, and regulatory documentation across all served markets. You will work directly with quality, regulatory, and product engineering teams to ensure service processes satisfy medical device requirements while maintaining the speed and respo

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalatin

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalatin

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Data Platform team within Platform , you'll define and lead the technical strategy for Coinbase's data infrastructure, spanning ingestion, transformation, warehousing, streaming, and serving systems. This is a foundational role at the intersection of distributed systems, data engineering, and AI-readiness, reporting to the Senior Director of Engineering. You'll set architectural direction, drive multi-quarter roadmaps, and transition the organization from managed-service dependency toward engineering-built, platform-grade infrastructure that powers everything from fraud detection to modern multi-agent AI architectures. What you'll do: Own the technical strategy and architecture for Data Platform, setting direction across data ingestion, transformation, warehousing, streaming, and serving systems while driving engineering-led cost reduction at the infrastructure layer. Architect data infrastructure to natively support AI and ML workloads, ensuring pipelines, data lake systems, and compute can power ML training, feature stores, real-time inference, and multi-agent AI architectures at scale. Drive the evolution to near-real-time data availability, enabling downstream teams across Coinbase to act on fresher data for fraud detection, financial reporting, and analytics. Build alignment and secure commitment from senior leadership

Role Description As a Technical Solutions Specialist based in Japan, you will serve as a trusted technical advisor to Dropbox customers, partners, and our Direct Sales and Channel teams across Japan and Korea. You will independently lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept across both markets. You will help customers understand how Dropbox can enable secure collaboration, AI-powered workflows, and broader workplace transformation. Working closely with Sales, Channel, Customer Success, Product, and Engineering, you will translate complex technical requirements into clear business outcomes, support strategic opportunities from early discovery through post-sales handoff, and strengthen the technical capabilities of our partner ecosystem. Responsibilities Partner with the Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations. Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept. Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions. Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams, confidently addressing technical objections and risk considerations. Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes. Enable Sales teams, Customer Success teams, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales. Represent the voice of the customer to Dropbox Product teams and leadership, and pa