Lead Technical Support Engineer Jobs

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We're looking for Forward Deployed Engineers on our engineering team who want to work at the intersection of deep infrastructure work and direct customer impact. As an FDE, you'll partner with leading AI companies and foundation labs on cloud architecture, networking, storage, containerization, sandboxing, and more — helping them design and ship production infrastructure on Modal's platform. The FDE team today includes world-class software engineers, computational scientists, ML engineers, and former founders. We're looking for people with strong engineering fundamentals, deep curiosity across the infrastructure stack, and energy for working directly with customers on hard problems. You will: Work hands-on with companies like Suno, Lovable, Cognition, and Meta to architect and deploy massive-scale production workloads on Modal Lead technical discovery and architect

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: Modal is seeking an experienced Forward Deployed Engineer (FDE) to partner with our sales team and drive technical sales success. As an FDE, you will be the technical voice in our sales process, working directly with Account Executives to help enterprise customers understand how Modal can transform their AI/ML infrastructure. You will: Partner with Account Executives to identify, qualify, and close strategic enterprise opportunities Lead technical discovery sessions with prospective customers to understand their current infrastructure, pain points, and requirements Design and present compelling technical solutions that demonstrate how Modal addresses customer needs Architect migration paths from existing cloud infrastructure (AWS, GCP, Azure) to Modal's serverless platform Conduct technical demos, experiments, and proof-of-concepts that showcase Modal's capabilitie

MongoDB seeks an experienced Senior Software Engineer to help level up IT and play a key role in building a new engineering team. This team works alongside the Internal Engineering department to build enterprise-grade software that enables coworkers to be more effective and efficient. As a Senior Software Engineer, you’ll take ownership of critical internal tools and platforms, drive technical decisions, and contribute at a high level to systems that support essential workflows across the organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations: Own the implementation and long-term maintenance of internal tools and platforms Lead technical design discussions and contribute to architectural decisions Write high-quality, maintainable code while setting a strong engineering example for the team Identify and proactively address technical debt, reliability risks, and scalability concerns Collaborate with engineers, product partners, and other stakeholders to prioritize and deliver high-impact work Success Measures: In three months, demonstrate strong ownership of one or more internal systems and contribute significantly to ongoing initiatives In three months, independently deliver meaningful improvements that reduce manual effort or operational friction In six months, have driven technical improvements or new tooling that measurably improves internal engineering efficiency, reliability, or velocity Our ideal candidate: Has 6+ years of professional software engineering experience Deep experience with at least one modern programming language (Python, Go, Rust, etc.) Strong technical judgment and the ability to independently solve complex engineering problems Excellent communication skills and comfort collaborating across teams and disciplines Comfortable working with modern infrastructure and delivery systems, including containerized applications, Kubernetes, and CI/CD tooling (e.g., Drone.io or simil

As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise . In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve . This role can either be fully remote or based in our New York City, San Francisco, or Chicago offices with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, managing everything from discovery to tailored product demonstrations and close. Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape. Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts. B

ABOUT THE ROLE The Reliability Engineer will be working with the Peloton Hardware Design and Operations teams to lead our new product qualification testing and on-going reliability testing in a fast-growing global fitness business. You will lead Projects, troubleshoot, innovate, and make decisions to help Peloton ensure quality and safety as we continue to innovate our product offerings. You are an individual who is independent, highly motivated, super organized, hyper-flexible and enjoys working in a collaborative team environment to improve product quality. YOUR DAILY IMPACT AT PELOTON Build and maintain test plans for new product development and sustaining engineering activities, including sample size estimation and reliability goal Perform product validation and verification with off-the-shelf testing equipment as well as custom built machinery. Lead the execution to keep the schedule on track Manage ODM/OEM partners’ lab and third party lab to complete test task with their own test resource Lead test development projects.Design, build, and automate custom test rigs/fixtures to interact with various pieces of exercise equipment Deliver Validation status and results regularly to facilitate tracking the progress with cross functional team Summarize Validation result with field failure rate estimation to help crossfunctional team understand the margin impact Correspond with NY and Seattle based team with test reports and status updates, which will require morning/evening calls Provide technical support to technicians for various testing activities Actively perform preliminary root cause/failure analysis to collaborate with & drive cross functional team to resolution Utilize statistical tools to compile the result into impact to real world application Work multi-functionally with other departments and prioritize work queues through scoping the request and capturing business impact Standardize test documentation, including fixtures, test procedures, schematics an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang

Multimedia Design Specialist (Experienced or Lead) Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Multimedia Design Specialist (Experienced or Lead) to support Boeing Defense, Space & Security (BDS) Air Dominance\Phantom Works in one of the listed locations (Hazelwood, MO or Daytona Beach, FL). This role leads the management and development of complex technical illustrations, graphics, animations, and interactive media in support of product support teams. The specialist ensures high-quality and compliant visual content by overseeing the research and analysis of source data, guiding standards and processes, and maintaining an accessible illustration library. Additionally, the role involves project oversight and stakeholder engagement to align deliverables with technical and customer requirements. Ideal candidates have a forward-thinking mindset and the ability to evaluate emerging technologies and tools essential to continually enhance visual support products and services. Position Responsibilities: Manages the image approval process for multiple product support teams Leads conceptualizing, creating, designing, and modifying complex detailed illustrations, graphics, full color animations and interactive electronic media Oversees or leads research and analysis of source data or designs to inform illustration and graphics creation and provides recommendations Consults on illustration and graphics development standards, processes, and procedures for support engineering products and services Oversees maintaining and storing illustration and graphics for accessibility Leads ensuring product compliance

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Software Engineer on the Core Automation team within the Platform group, you'll architect and build the Agentic AI systems that are transforming how Coinbase operates. This team is reimagining customer support and compliance processes for a fully AI-driven world, designing intelligent agents, orchestration frameworks, and measurement systems that deliver delightful customer experiences at scale. You'll own the technical direction for production AI systems, working across cross-functional teams to bring this vision to reality while building primitives that scale automation across the company. What you'll do: Architect and build Agentic AI systems that power Coinbase's compliance automation and other Operations, from intelligent agents through orchestration and guardrails Design foundational APIs and measurement frameworks that ensure AI agents are grounded, relevant, and reliably deliver customer delight with minimal hallucination Lead technical direction for distributed systems underpinning AI automation, defining architecture patterns and strategic roadmaps in partnership with engineering leadership Build reusable primitives and orchestration solutions that enable AI-powered automation to scale across multiple domains beyond the initial customer support and compliance focus Mentor engineers on AI system design techniques, coding standards, and production-

Source Code Integration enables Product teams at Datadog to develop features that leverage our customers’ source code. This brings the platform closer to developers, as it helps them relate their telemetry to code to run automated investigations, debug their services with stack traces and profiles, scan their code for security issues, or make proactive fixes, among others. The team owns all the platform services, infrastructure and integrations required to access and synchronize our customer repositories in a secure, reliable and efficient manner. We are looking for a hands-on technical leader to drive the growth of our platform, as Datadog shifts left and becomes more developer-friendly and AI-ready. In this role you will lead the growth of our platform to support an increasing number of high profile features and teams, and work with a team of engineers of varied experience levels to shape our roadmap and deliver impactful solutions at scale. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead and cultivate a team of engineers of diverse experience levels, including performance management and career development Lead technical and strategical discussions to better understand the challenges and opportunities faced by our team and our stakeholders Own and drive the relationships with product teams and major stakeholders, balancing competing requests with long term investments, and prioritizing impact across the whole platform Run a lightweight process to pace and track what we work on. Support the progressive delivery of high quality work through demos and frequent iteration Stay in touch with your team’s systems, and roll up your sleeves when needed to unblock your team by writing code or troubleshooting issue

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service. Your scope includes leading projects ac

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Revenue and Financial Automation Sub-org within Revenue and Financial Automation: Billing. The Revenue and Financial Automation team at Stripe builds software tools that accelerate the economic and technological growth of global businesses by helping them operationalize their commercial relationships with customers. Our offerings include a billing platform, SaaS analytics, data services, and finance automation products that our customers creatively combine to support various revenue models. Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here. What you'll do We're looking for engineers who want to build the distributed systems, APIs, and backend services that power Stripe's revenue and billing platform. You'll focus on API design and performance, service reliability, and distributed systems challenges, while collaborating across the stack to ship complete solutions for millions of businesses. Responsibilities Scope, architect, and lead technical projects to build and scale distributed backend systems and APIs Design, build, and maintain reliable, high-performance APIs and backend services Own service reliability, including setting performance targets and driving improvements across the stack Debug production issues across distributed services

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence. This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly. We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. What you’ll do Own the technical relationship for Privy’s most important customers end-to-end Lead technical discovery, implementation planning, and launch coordination Drive integrations to successful completion Unblock customer issues quickly and with urgency Coordinate technical follow-through across internal and external stakeholders Partner closely with Account Management on customer health and escalations Work with FDE when a problem requires bespoke technical work or product development Route long-tail iss

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Personalized Support (EMEA). About the job The Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Personalized Support Engineers while working in the EMEA time zone. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. Responsibilities In this role, you’ll: Lead and Develop: Coach and lead a team of Personalized Support Engineers (PSEs) supporting strategic customers. Bring out the best in team members with a focus on their professional growth, technical enablement, and overall well-being. Drive Customer Value: Oversee how the PSE team assists TAMs and customers to resolve complex technical issues, deliver proactive guidance, and champion the customer’s needs within Twilio. Optimize Operations: Continuously evalua

Senior Tooling Engineer About the Role The Senior Tooling Engineer is responsible for leading and optimizing tooling development from initial tooling design through mass production sustaining with ODMs (Original Design Manufacturers) and CMs (Contract Manufacturers). This role plays a critical part in ensuring that tooling design meets strict quality, throughput, and cost targets while driving Design for Manufacturing (DFM) and Design for Assembly (DFA) in close collaboration with internal Mechanical Engineering, Quality, and Supply Chain teams. The ideal candidate possesses deep hands-on expertise in plastic injection molding, sheet metal stamping, die casting, hydroforming, and tooling fabrication processes, along with proven cross-functional communication and supplier management skills. Your Daily Impact at Peloton DFM & Engineering Collaboration: Collaborate with cross-functional engineering teams (ME, ID, Hardware, Quality) to conduct robust DFM/DFA reviews, guiding process selection, material selection, and tooling qualification plans. Tooling Design & Validation: Lead technical reviews for tooling designs, mold layouts, and drawings (including Moldflow simulation, gate placement, cooling, parting lines, and ejector pin layouts). Validate tooling designs with suppliers and toolmakers to proactively troubleshoot issues. NPI Execution: Drive tooling deliverables across all Hardware Product Development phases (Alpha, EVT, DVT, PVT) to support key NPI programs, ensuring timely OK2TOOL and OK2FAB approvals. Supplier & ODM/CM Management: Work closely with ODMs and CMs to manage tooling build progress, trial runs (T1/T2), root cause troubleshooting, and yield improvements on the manufacturing floor. Maintenance & Tooling Audits: Establish and maintain supplier-facing tooling maintenance standards and asset management procedures. Conduct on-site supplier and tooling audits to ensure quality maintenance and mold longevity. PPAP & Quality Alignment:

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Forward Deployed Engineers at Figma sit at the intersection of engineering, product, and our most strategic customers. In this role, you’ll work hands-on with customers adopting emerging Figma developer workflows, starting with Make Local, to understand their technical environments, unblock implementation, and translate real-world deployment patterns into product and engineering insights. You’ll partner closely with Customer Experience, Solutions Consulting, Sales, Product, and Engineering to help customers get to value faster while shaping how Figma builds and scales a new Forward Deployed Engineering motion. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Partner directly with strategic customers to understand their technical goals, workflows, codebase environments, and implementation constraints Lead technical discovery and readiness assessments for customer deployments, including repo/environment setup, permissions, configuration needs, and potential adoption blockers Provide hands-on implementation support for Make Local and related developer-facing workflows, including setup guidance, debugging, escalation triage, and recommendations on technical implementation pa