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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Financial Analyst to join our FP&A team supporting Lyft Urban Solutions (bikeshare and micromobility), focusing on financial planning, RFP bid modeling, and strategic analysis. The ideal candidate will bring strong financial modeling expertise, attention to detail, a bias for action, and the ability to operate effectively with ambiguity. Combined with a continuous improvement mindset, this foundation will support strategic decision-making at Lyft. In addition to analysis in support of strategic decision-making, this role will also focus on financial close management and reporting. Responsibilities: Own core FP&A activities: budgeting, forecasting, variance analysis, and monthly financial reporting for leadership Support monthly close processes: reconcile actuals to budget, identify and explain variances, validate accruals, coordinate with Accounting Synthesize financial data from multiple sources (Oracle, fleet systems, P&L data) into clean, well-documented models Maintain and improve financial forecasting models and reporting processes Identify and implement process improvements to reduce manual effort, increase automation, and improve data accuracy and transparency Partner with Ops and Commercial teams on RFP requirements, cost assumptions, and financial modeling for bid scenarios Build comprehensive financial models for RFP bids: 10 year projections covering fleet sizing, capital deployment, unit costs, and profitability Conduct scenario analysis and sensitivity testing on RFP models to stress-test assumptions and inform decision-making Create and present financial analyses, decks, and leadership summaries communicating performance, insights, and recommendations Experience: Strong business acumen and ability to partner effectively across Operations, Commercial, and Fi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking to add a Quality Assessment Specialist to its growing Claims Operations team. This role is responsible for auditing the accuracy, compliance, and customer experience quality of claims intake and customer interactions — ensuring specialists meet documentation standards, follow SOPs, and deliver a consistent, empathetic experience. You'll balance independent case review with cross-functional calibration, feedback delivery, and process improvement, all in service of operational excellence and an exceptional claims experience for our users. Responsibilities: Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers Meet a defined audit volume/coverage target per week Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc) Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes Support special projects such as audits, data reconciliation, and new-product rollouts Experience: 2+ years experience i

Lead - Contract Administration is responsible for executing plans, negotiating contract terms, and ensuring compliance with contractual obligations. The Lead oversees the preparation, review, and modification of contracts, and works closely with project managers and other stakeholders to ensure that contracts are aligned with project goals and timelines. Additionally, the Lead provides guidance and support to team members to ensure efficient contract management. Source: Adani Group | Job ID: 54914

Lead - Contract Administration is responsible for executing plans, negotiating contract terms, and ensuring compliance with contractual obligations. The Lead oversees the preparation, review, and modification of contracts, and works closely with project managers and other stakeholders to ensure that contracts are aligned with project goals and timelines. Additionally, the Lead provides guidance and support to team members to ensure efficient contract management. Source: Adani Group | Job ID: 51076

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Litigation & Risk Paralegal to join our Legal team. Working closely with Lyft’s in-house counsel and paralegal teams, you will be responsible for managing active personal injury litigation matters, conducting factual investigations, responding to information requests, working directly with outside counsel, and helping keep Lyft’s legal operations efficient and organized. You should be a self-starter with a positive attitude who takes ownership of projects and works collaboratively with others. Come join us at Lyft! Responsibilities: Work closely with Lyft’s in-house and outside counsel to personally oversee certain personal injury litigation and pre-litigation matters Independently conduct factual investigations and lead document collection efforts related to pre-litigation matters and filed lawsuits Review and analyze records, memoranda, and summaries of factual research to make informed recommendations to in-house and outside counsel regarding case management Provide legal support to in-house attorneys and various internal business partners to ensure compliance with internal policies and procedures Help define procedures and practices within Legal to promote efficient workflows and handling of legal requests Think proactively about improving processes to help Lyft’s legal operations continue to scale effectively with incredible growth Maintain overall governance of existing processes and strategies Liaise with internal and external counsel and contacts on a day-to-day basis Lead projects and tasks within a broader legal strategy in collaboration with other team members Experience: Bachelor’s degree and 5+ years of relevant experience in litigation case management A JD or Paralegal certificate is required for this position Preference will be given to candidates with prior i

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is hiring a Senior Financial Data Analyst to lead the Reporting sub-team within Finance Data & Insights. This sub-team is core to ensuring all key Run the Business (RTB) financial reports are complete, accurate, and operationally reliable on a day-to-day basis. The mandate is two-fold: build repeatable systems, playbooks, and documented workflows that reduce reactive work, and own the primary stakeholder relationships for RTB work across teams. This is a high-visibility role that combines hands-on ownership of critical reporting with team leadership and process-building. Responsibilities: Own all RTB and Compliance reporting (tax, airports, audit requests, etc.), ensuring accuracy, completeness, and operational reliability Build and maintain process documentation, checklists, and operational playbooks that make reporting workflows repeatable and resilient Receive and operationalize reports stabilized by Finance Data Products, integrating them into day-to-day RTB reporting operations Reduce fire-drill, ad-hoc response patterns by replacing them with documented, recurring workflows and automation Identify and drive automation opportunities across RTB reporting processes to improve efficiency, reduce manual effort, and further reduce ad-hoc work Own primary stakeholder relationships for RTB work, serving as the go-to point of contact across teams Lead large-scale, cross-functional initiatives with significant autonomy — from problem definition through execution — proactively communicating progress and risks to stakeholders and management Proactively identify risks, gaps, and opportunities for improvement within RTB reporting and drive initiatives to address them Experience: BA/BS with 5+ years of experience in finance, accounting, business, consulting, or analytics Advanced proficiency in

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an experienced Public Policy Manager to join our Policy Team! Based in San Francisco, this position will manage local-level policy efforts in California. This policy expert will work directly with elected officials, policymakers, and key stakeholders at all levels of local government. They will engage with a broad range of regulatory and legislative issues critical to the company, ensuring Lyft’s business needs align with evolving policy landscapes. Come join the exciting ride! Responsibilities: Execute Lyft’s legislative, regulatory, and political strategy across major local markets in California, with a primary focus on San Francisco/Bay Area (SFO), Los Angeles/Greater Los Angeles (LAX) and San Diego (SAN) Identify, cultivate and manage relationships with strategic local third party and business groups, local nonprofits and community organizations leveraging Lyft’s internal programs and product offerings, in key markets. Travel to attend local community and industry events as needed. Work closely with business, communications and marketing teams to highlight relevant Lyft partnerships, capture key moments, strategize Lyft’s engagement with large events (e.g., LA28, Super Bowl, etc.), and leverage relationships for business opportunities. Represent Lyft in interactions with elected officials, government agencies, staff, and business groups including drafting and providing testimony in legislative and regulatory hearings and traveling to attend political events and fundraisers as needed. Track legislation relevant to Lyft at municipal and county levels and inform company stakeholders and lines of business on legislative and regulatory developments. Develop strategic public engagement plans positioning Lyft as a “Force for Good” and reliabl

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Paralegal II to join its Legal Team! Working closely with Lyft’s in-house counsel and paralegal team, you will be responsible for investigating and responding to claims; conducting factual investigations; attending hearings and fact finding conferences; supporting administrative tracking of case related matters; and helping to keep Lyft’s employment and litigation operations efficient and organized. You should be a self-starter but able to take direction easily and with a good attitude. Come join the fun at Lyft! Responsibilities: Works closely with Lyft's in-house counsel Litigation & Employment team to support administrative, pre-litigation and litigation matters, as well as external legal requests. Manages, tracks, calendars, and files responses to claims. Independently conducts factual investigations to respond to administrative claims, demand letters, and other litigation and arbitration matters, and assist with drafting responses for these matters. Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys. Assist with gathering documents and information to respond to discovery or information requests. Complete court or agency filings and attend court appearances or agency hearings. Thinks proactively about improving processes to help Lyft’s legal operations continue to scale effectively with incredible growth. Liaises with other teams within the company and external parties to ensure efficient workflow and handling of requests. Provides legal support to in-house attorneys, paralegals, and various internal business partners to ensure compliance with internal policies and procedures. Helps define procedures and practices within Legal to promote efficient workflows and handling of legal requests. Maintain

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an experienced Public Policy Manager to join our Policy Team! Based in Nashville, TN this position will lead our policy efforts in TN,TX, KY, MO, AR, KS, and OK. This stellar public policy and government affairs expert will craft Lyft’s policy priorities, and work directly with elected officials, policymakers, and key stakeholders at all levels of government. They will be dealing with a range of legislative and regulatory issues that are critical to the company. Come join the exciting ride! Responsibilities: Partner with policymakers from across the political spectrum in the best interests of rideshare drivers and riders Develop and execute Lyft’s legislative, regulatory, and political strategy in the MId-South and Southwest U.S. (Arkansas, Kansas, Kentucky, Missouri, Oklahoma, Tennessee, and Texas) Represent Lyft in all interactions with electeds, government officials, staff, and community stakeholders Track legislation relevant to Lyft at state, county, and municipal levels Work cross-functionally with Lyft senior management on developing public policy priorities Work closely with Lyft’s Legal, Compliance, Communications, and Marketplace teams on developing market strategy Track and respond to government inquiries and requests on policy issues Inform company stakeholders and lines of business on legislative and regulatory developments Manage external consultants to assist with key Lyft policy priorities Manage strategic relationships with external stakeholders and third party organizations based in the relevant states Draft comments, talking points and memos for senior Lyft executives Experience: 5+ years of political, government, and/or government relations experience Experience directly lobbying government officials on complex issues Natural conne

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an experienced Public Policy Manager to join our Policy Team! Based in New York City, this position will manage our local NYC policy efforts. This policy expert will work directly with elected officials, policymakers, and key stakeholders. They will deal with a range of political, regulatory, and government issues that are critical to the company. Come join the exciting ride! Responsibilities: Execute Lyft’s legislative, regulatory, and political strategy. Represent Lyft in all interactions with electeds, government officials and staff Track legislation relevant to Lyft at municipal and county levels Work cross-functionally with Lyft senior management on developing public policy priorities Work closely with Lyft’s Legal, Compliance, Communications, and Marketplace teams on developing market strategy Track and respond to government inquiries and requests on policy issues Partner with policymakers from across the political spectrum in the best interests of rideshare drivers and riders Inform company stakeholders and lines of business on legislative and regulatory developments Manage external consultants to assist with key Lyft policy priorities Manage strategic relationships with external stakeholders and third party organizations based in NYC. Draft comments, talking points and memos for senior Lyft executives Identify, cultivate and manage relationships with strategic local third party and business groups, local nonprofits and community organizations leveraging Lyft’s internal programs and product offerings Develop strategic public engagement plans positioning Lyft as a “Force for Good” and reliable thought partner to city officials and third party groups in the NYC market Oversee local budget and work cross-functionally with Lyft senior m

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Litigation Paralegal to join our Legal team. Working closely with Lyft’s in-house litigation team, you will be responsible for conducting investigations, working with cross-functional partners, and helping keep Lyft’s legal operations efficient and organized. You should be a self-starter with a positive attitude who takes ownership of projects and works collaboratively with others. Responsibilities: Assist in-house counsel with administrative tasks, pre-litigation and litigation matters, and responding to legal requests Conduct fact investigations related to pre-litigation matters and filed lawsuits, and assist with corresponding document collection Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys Work cross-functionally with partners outside of Legal to gather facts and information and improve processes Liaise with internal and external counsel on a day-to-day basis Organize and maintain a variety of legal files and information Additional responsibilities may include responding to consumer complaints, managing small claims court cases, and handling diverse special projects for in-house attorneys Experience: Bachelor’s degree and 3+ years relevant legal experience -- administrative, legal, operations, project management A JD or Paralegal certificate is not required for this position Strong oral and written communication skills Collaborative, with ability to cultivate cross-functional relationships Exceptionally organized, efficient, detail-oriented, and articulate Ability to receive general direction and run projects independently Ability to operate in a fast-paced, high volume environment Ability to prioritize competing demands and deadlines Generally comfortable utilizing new technology Proficiency working

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a seasoned People Business Partner with deep expertise in M&A to join our People Team. Reporting to the Senior Director of People Business Partners, this high impact Director role will be the strategic center of gravity for all People M&A work. Role & Responsibilities: Lead the People M&A Function: Serve as the senior People partner and decision-maker across the M&A lifecycle. Lead through influence across a matrixed environment, coordinating across a shared Project Manager, People Business Partners, and COE partners. Partner effectively with a dedicated Project Manager to delegate execution and workstream coordination, while maintaining clear ownership of People strategy, talent decisions, and integration outcomes. Define and drive People integration strategy as the dedicated advisor to the Integration Management Office (IMO). Flex into other high-priority areas of PBP or People Team initiatives as needed. Drive Due Diligence: Lead People due diligence efforts, assessing organizational culture, headcount structures, compensation and benefits gaps, employment contracts, and law exposure across geographies. Conduct or oversee talent assessment processes, evaluating leadership bench strength, key person dependencies, and retention risk. Partner with Corporate Development, Legal, and Finance to ascertain People risks, synthesize findings into clear deal recommendations, and inform decisions. Design & Execute Workforce Integration: Advise senior leadership on org design decisions arising from acquisitions, including role mapping, spans and layers, redundancy management, and leadership selection - connecting org decisions to Lyft's operating model and culture. Partner with People Business Partner and Peop

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Marketplace organization drives Lyft’s business growth and ensures our marketplace performs reliably and efficiently. Within Marketplace, the Market Insights team is responsible for the health and growth of Lyft’s top regions. We are looking for an analyst to join the Market Insights team to identify key opportunities in these regions and influence strategy across the company. From long-term strategic decisions to weekly agile operations, you will own a range of business-critical work. You will identify our marketplace’s most critical gaps, create business and product strategies to address them, and partner with cross-functional teams to deliver impact. The ideal candidate is proactive, has strong analytical capabilities, and can collaborate effectively across teams. Responsibilities: Become an expert in rideshare marketplace behaviors/trends and support leadership in data-informed business strategies and decisions Leverage data and analytics to identify problems and opportunities in Lyft’s top regions, synthesize the trends and insights, and recommend action plans Operate within rideshare decision-making frameworks with a critical lens, evaluating areas of improvement and business growth opportunities Partner with Data Science, Product, Engineering, and other teams to deliver business, product, and strategy improvements Be proactive in pursuing opportunities and have a true ownership mindset to get things done Experience: Bachelor’s degree with a focus in analytics, statistics, economics, finance, marketing, or other quantitative fields 3+ years experience in management consulting, strategic data science/analytics roles in a technology company, or an equivalent analytical role in a high growth startup Experience analyzing data, extracting key insights and trends, and producing