Mission Director Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin’s Strategic CSMs work with our largest and most complex customers to help them realize the full value of their Intercom investment and transform their approach to customer service. Our CSMs engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a Strategic CSM, you’ll build strong relationships with our most important customers, and lead them through their entire Intercom customer journey. You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You’ll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and

About the team The OpenAI for Government team is a mission-driven group bringing frontier AI to the U.S. Intelligence Community (IC) and broader national security enterprise. We partner with intelligence professionals to deploy secure, compliant AI capabilities—including ChatGPT Enterprise, ChatGPT Gov, and the OpenAI API—in mission-aligned environments that meet rigorous security, privacy, reliability, and responsible-AI requirements. As part of the OpenAI for Government team, you will work across IC elements and mission partners—including ODNI, CIA, NSA, DIA, NGA, NRO, and other federal intelligence organizations—to help analysts, collectors, operators, and technical teams apply frontier AI to their highest-priority missions. We accelerate adoption through hands-on support, mission-specific workflows, tailored enablement, and measurable operational outcomes while preserving human judgment, analytic integrity, and protection of sensitive information. About the Role The Strategic Delivery Lead (SDL) for the Intelligence Community will identify, shape, and deliver OpenAI’s highest-impact deployments for U.S. intelligence organizations. You will help IC customers translate mission priorities—including all-source analysis, intelligence production, collection management, open-source and geospatial exploitation, cyber threat analysis, knowledge discovery, and analyst productivity—into secure, technically feasible AI deployments built on the OpenAI API and enterprise products. The role is highly cross-functional and customer-facing: you will partner with Research, Engineering, Go-to-Market, Security, Legal, Privacy, and government mission, acquisition, and technical stakeholders to align on scope, remove delivery obstacles, and communicate progress from working teams to agency leadership. You will own end-to-end execution of technical delivery workstreams led by Forward Deployed Engineers, Researchers, Solutions Architects, and Enablement teams. You will establish mission

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. You will build the operating system for EPD — the systems, agents, and practices that make engineering, product, and design unreasonably effective at delivery, with Jira as the substrate. The EPD Systems team is building the infrastructure Vanta's engineering, product, and design organization depends on to understand itself and operate well. We're constructing three interlocking layers: sources of truth at the foundation, a shared interpretive layer that reasons across all of them, and the operating system that makes the work itself legible. This role owns the operating system. This is not a traditional PMO or status-reporting role. You build — agents, automation, workflow design, and the practices that make teams want to use the system rather than route around it. What you’ll do as a Senior Systems Designer at Vanta: Design and own workflow and hierarchy across engineering, product, and design in Jira Make sure Jira reflects real practice, and real practice reflects what needs to show up in Jira — in both directions Build the agents and automation that run the system yourself, with AI as part of how you work Drive adoption: go to the teams whose practice doesn't match the substrate today and change that — through conversation, well-built artifacts, or clear instruction that works without you in the room Understand delivery breakdowns at the mechanism level and build fixes that address the root cause, not the symptom Build alongside teammates who are growing into more technical work — raise their ceiling, not just your own output How to be successful in this role: You build and ship, recently, with AI as part of how you work. "

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers independently drive complex technical work, shape the systems and technical decisions within their teams, and enable other engineers to deliver high-quality, scalable solutions. Vanta's product monitors the security posture of thousands of companies, pulling tens of millions of API calls of data per day, pushing information from hundreds of thousands of laptop agents, and running tests against that data continuously to identify potential security threats. Our infrastructure and tooling need to stay ahead of exponential growth in our customer base. As a Senior Software Engineer at Vanta, you'll drive complex projects across our technical stack, contribute to the technical direction of your team, and mentor other engineers. Your past experience will be leveraged to enable and accelerate Vanta's growth. Visit our Vanta Engineering Blog to learn more about what our team is working on! Tests are at the heart of how Vanta continuously monitors security and compliance for our customers. The Test Core team builds the runtime platform that powers these checks. We own how Tests are scheduled and executed, how their results are persisted and exposed, and the systems that keep this runtime reliable as Vanta grows. In this role, you'll work on some of the core systems behind Vanta's Tests platform. You'll tackle problems around the reliability, correctness, and performance of Test execution, evolve the systems and abstractions that allow the platform to scale, and make it easier for other engineering teams to build on the Tests runtime. Many of these problems span multiple systems and teams and require a deep u

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. You will build the layer that makes Vanta's data actually useful: a single interpretive layer that reads across every source of truth and makes them queryable, reasoned-over, and genuinely illuminating — for EPD, for GTM, and for anyone in the org trying to understand what's happening and why. The EPD Systems team is building the infrastructure Vanta's engineering, product, and design organization depends on to understand itself. We're constructing three interlocking layers: sources of truth at the foundation, an operating system that makes delivery legible, and the intelligence layer that reasons across all of it. This role owns the intelligence layer — the one that doesn't exist yet. This is a builder role. You will ship working things yourself — prototypes, internal tools, agent workflows. You will not hand specs to someone else and wait. Communication isn't a separate deliverable; it's how you learn what to build. What you’ll do as a Senior Product Builder at Vanta: Build the intelligence layer: a cross-source interpretive layer that reads across Vanta's sources of truth and makes them queryable and reasoned-over by EPD leadership, GTM, and beyond Define what to build: scope the problem yourself, make explicit tradeoffs about what to defer, and own the sequence of what gets built and when Ship working things yourself: prototypes, internal tools, agent workflows — using AI as part of how you work, not what you report on Understand the organization: go to the teams whose decisions this layer will serve — GTM, G&A, EPD — and come back knowing what they can't answer today Catch and address AI-specific quality problems — rel

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We're looking for a highly skilled People Systems Administrator to drive the design, configuration, and optimization of Workday across Vanta, with deep functional ownership of the Payroll, Benefits, and/or Absence module(s). Reporting to the Sr. Manager, People Systems, you'll act as a trusted consultant and system expert, partnering with functional leaders across People, Payroll, Finance, IT, and Legal to identify opportunities, implement advanced solutions, and improve the employee experience. You'll shape the future of our Workday ecosystem by leading complex configurations, driving process improvement, and making sure the system evolves ahead of the business rather than behind it. What you’ll do as a People Systems Administrator, Workday at Vanta: Own the design and configuration of the Workday platform Lead the design and implementation of configurations across Workday modules (Core HCM, Payroll, Benefits, Absence, Time Tracking) including business processes and security groups along with condition rules and calculated fields. Serve as the primary technical expert for Workday enhancements, partnering with cross-functional teams to gather requirements and translate ambiguous business problems into scalable system solutions. Build the administration frameworks and standards the team runs on: security role design, tenant and environment management, change control, testing protocols, and documentation. Design reusable, scalable solutions rather than one-off fixes, so the same problem doesn't return in a different shape Own change management for system changes. Plan and deliver stakeholder communications, training, and enableme

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. You will own the data Vanta's EPD organization actually runs on — bringing new signal sources online, standardizing them at the point of ingestion, and building the systems that make the underlying data trustworthy rather than merely stored. The EPD Systems team is building the infrastructure Vanta's engineering, product, and design organization depends on to understand itself. Not by asking teams to be more diligent but by going to the source, processing it, standardizing it, and pushing value back out so each source of truth earns its own adoption. What you’ll do as a Operations Manager, Signal Systems at Vanta: Bring new signal sources online end to end — from discovery and scoping through ingestion, standardization, and live operation Identify the specific failure modes in each information source and build systems that mitigate them at the point of ingestion Go to the teams that produce and consume a signal, understand what the information actually means and what they need back from it, and build accordingly Replace human-diligence dependencies with engineering solutions: derive fields, pull from source systems, validate at write time Build alongside teammates who are growing into building — raise their technical ceiling, not just your own output Partner with the inference and systems layers to ensure what you produce is queryable, trustworthy, and ready to build on How to be successful in this role: You look at a data source and see its failure modes before its contents: where it lies, where it goes stale, where it's duplicated, where the schema won't hold at 10x Your first move on an adherence problem is an engineering an

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. Because Vanta is the platform our customers rely on to build and run their GRC programmes, this is a natural next step for GRC professionals, programme managers, auditors, and compliance practitioners who want to apply their domain expertise in a strategic, customer-facing pre-sales role. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London office or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. GRC practitioners are especially encouraged to apply—whether you've managed GRC programmes in-house, audited them as an internal or external auditor, or helped customers meet their GRC programme needs at a GRC vendor, you'll bring exactly the customer empathy and domain fluency this role thrives on. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholder

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. Because Vanta is the platform our customers rely on to build and run their GRC programmes, this is a natural next step for GRC professionals, programme managers, auditors, and compliance practitioners who want to apply their domain expertise in a strategic, customer-facing pre-sales role. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London office or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. GRC practitioners are especially encouraged to apply—whether you've managed GRC programmes in-house, audited them as an internal or external auditor, or helped customers meet their GRC programme needs at a GRC vendor, you'll bring exactly the customer empathy and domain fluency this role thrives on. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholder

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. Because Vanta is the platform our customers rely on to build and run their GRC programmes, this is a natural next step for GRC professionals, programme managers, auditors, and compliance practitioners who want to apply their domain expertise in a strategic, customer-facing pre-sales role. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London office or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. GRC practitioners are especially encouraged to apply—whether you've managed GRC programmes in-house, audited them as an internal or external auditor, or helped customers meet their GRC programme needs at a GRC vendor, you'll bring exactly the customer empathy and domain fluency this role thrives on. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholder

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you'll serve as a trusted technical voice, guiding customers toward clarity, feasibility, and alignment on the end-to-end solution. Because Vanta is the platform our customers rely on to build and run their GRC programmes, this is a natural next step for GRC professionals, programme managers, auditors, and compliance practitioners who want to apply their domain expertise in a strategic, customer-facing pre-sales role. You’ll be an integral part of the Sales team, working to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will ultimately improve retention and overall success. This role will be based from our London office or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. GRC practitioners are especially encouraged to apply—whether you've managed GRC programmes in-house, audited them as an internal or external auditor, or helped customers meet their GRC programme needs at a GRC vendor, you'll bring exactly the customer empathy and domain fluency this role thrives on. What you’ll do as a Solutions Engineer at Vanta: Serve as a strategic sales partner, owning the technical relationship with prospects and customers. Strategic Discovery and Deal Qualification: Partner with Account Executives to uncover technical, operational, and business pain points, validating use cases and aligning solutions to measurable customer impact and urgency. Secure the Solution Win and Alignment: Validate technical feasibility, drive clarity on success criteria, and guide stakeholder

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Events Specialist on Vanta’s Strategic Events team, you’ll help execute high-visibility Tier 1 conference sponsorships and flagship programs, reducing execution risk and creating leverage for the broader team. The Strategic Events team creates high-impact experiences that connect Vanta with customers, prospects, partners, and the broader cybersecurity community. The team manages both Vanta-owned flagship programs and major third-party conference sponsorships, partnering across the organization to deliver strong experiences and support business goals. You’ll support a range of strategic events, including Tier 1 conference sponsorships and flagship programs. You’ll work across multiple overlapping timelines, coordinate with internal and external partners, and flag risks early so the team can triage them effectively. What you’ll do as a Senior Events Specialist at Vanta: Support planning and execution for Vanta’s presence at RSAC, Black Hat, Fal.Con, and AWS re:Invent, including sponsorship logistics, exhibit planning, booth design coordination, and on-site execution. You’ll ramp into the portfolio by shadowing AWS re:Invent, taking on planning responsibilities for RSAC, and supporting the strategy and execution of Black Hat. Coordinate sponsor deliverables such as speaking submissions, digital placements, lead retrieval, co-marketing, and event activations. Maintain detailed planning calendars, project trackers, and status updates across multiple events and overlapping workstreams. Identify dependencies and flag execution risks early so the team can triage issues and keep programs on track. Partner with Design, PMM, P

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalatin

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalatin

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional. As our Senior Customer Education Manager, Live Programs, you'll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you'll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room. This role requires travel to support live events and customer engagements throughout the year. What will I be doing? Own the live education program end-to-en