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Non It In Hyderabad in Telangana

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Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management โ— Manage collections across delinquency buckets (0โ€“30, 31โ€“60, and higher DPD segments) โ— Improve resolution rates in both early and late buckets โ— Focus on non-starter and delinquent accounts to prevent roll-forward โ— Drive collection efficiency and overall portfolio health โ— Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management โ— Handle soft delinquency buckets (0โ€“30 & 31โ€“60 DPD) through tele-calling strategies โ— Design and optimize calling patterns based on customer risk profiling โ— Improve dialer efficiency, call connect rates, and campaign performance โ— Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control โ— Ensure strong field discipline (app usage, visit tracking, audit trails) โ— Drive legal escalation for critical/high-risk cases โ— Conduct audits to identify and mitigate portfolio risks โ— Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management โ— Lead large teams including Collection Managers, Team Leaders, and Executives โ— Manage third-party/vendor collection agencies โ— Allocate portfolios and set bucket-wise targets โ— Conduct daily huddles, reviews, and performance tracking โ— Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery โ— Drive monthly collection targets and improve resolution ratios โ— Enhance PTP (Promise to Pay) conversion and kept rates โ— Focus on First-Time Delinquent (FTD) customers to reduce future NPAs โ— Ensu

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