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Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Technical Support Specialist As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success. You’ll investigate complex platform issues, apply technical fixes where possible, and escalate clearly to Engineering when required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming resolution with the customer. Role Responsibilities: Investigate and troubleshoot complex technical issues across the Synthesia platform Apply fixes, configuration changes, or validated workarounds where possible Escalate to Engineering with clear diagnostic details and impact assessments Reproduce reported issues in internal environments to identify root causes Analyse logs, data, and customer configurations to support investigations Validate fixes or patches and confirm resolution with the customer Document findings, solutions, and technical procedures for future reference Collaborate with Product and Engineering teams to report bugs and suggest improvements About You: Mini

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Synthesia is seeking experienced Strategic Account Executives to join our Global Accounts team. Utilizing your wealth of experience in methodological, value-driven sales environments, you will land and expand logos with over 10,000 employees. As a business, we have achieved incredible success on the back of strong product-led growth and investment, yet we’re just getting started. At the forefront of organizations' minds today is how to incorporate AI into their digital strategy. By joining Synthesia, you will become a subject matter expert on this evolution and educate market leaders on how AI video can enhance communication through all aspects of their business. If you’re someone who thrives in scale-up environments and wants to bring an industry-leading product to market, then we’d love to hear from you. What you’ll be doing… Driving Annual Recurring Revenue (ARR) through landing and expanding our highest-value customers. Ensuring a robust pipeline of sales opportunities for your target accounts through direct and teamed prospecting. Be accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account plans. You will develop subject matter experti

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Synthesia is seeking an experienced Strategic Account Executive to join our EMEA Global Accounts team. Utilising your wealth of experience in methodological, value-driven sales environments, you will land and expand strategic logos (10,000+ employees) in DACH. For this role, it's essential you speak native-level German and have sold to Strategic logos across DACH. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors, including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. What you’ll be doing… Driving Annual Recurring Revenue (ARR) through landing and expanding our highest-value customers in DACH. Ensuring a robust pipeline of sales opportunities for your target accounts through direct and teamed prospecting. Be accountable for accurate forecasting, regu

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success , proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect , helping customers: Make the right technical decisions Deploy the product and integrations successfully Operationalize change and scale Connect use cases to business outcomes This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking. What you’ll do Lead customer implementations end-to-end , ensuring adoption, measurable outcomes, and long-term scalability. Design architectures that map Synthesia’s capabilities to high-value customer use cases . Partner with Sales on solution scoping, proposals, API demos, and deal strategy . Build proofs of concept to demonstrate the art of the possible and accelerate cu

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Senior Commercial Counsel at Synthesia, you will work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations. Our team is a network of knowledgeable and supportive professionals who work as a unit, bringing bold ideas to the table and providing collaborative problem-solving. This role will report to the Director, Commercial Legal (NYC-based, overseeing commercial legal work for the Americas), and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. Responsibilities include: Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs for our prospective customers. We’ll ask you to draw from the experience you’ve gained from supporting hundreds or thousands of commercial transactions to help define business terms and structure deals in an optimal way; Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role: Design the Learning. Set the Standard. Take the Stage. We're looking for a Senior Instructional Designer to join the team that shapes how Synthesia teaches the world to use Synthesia. This is Customer Education, not in-house enablement. You'll be joining a team of instructional designers who collectively own the part of the pipeline where quality is actually decided: needs analysis and learning design . You'll carry your own portfolio of work end-to-end — figuring out what learners genuinely need, deciding what to build (and what not to), and producing design blueprints sharp enough that our Knowledge & Enablement Specialists can develop and publish them without needing to guess. You'll stay close to the build, getting hands-on in development where it counts, but your leverage comes from the thinking that happens before anyone opens a timeline. You’ll be joining a team of ambitious instructional designers who will be your deep collaborators, sounding board and discussion partners. We work hard to avoid silos - collaboration is highly valued and built into out structure. This role is also the face and voice of our learning content . You'll facilitate live sessions and workshops for customers, and yo

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth. Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability. Partner closely with product and data to prioritize high-impact work and maximize business outcomes. Understand engineering levelling and scale the team by identifying and filling skill gaps, particularly in areas like experimentation, performance, and conversion optimization. Collaborate with recruiting to attract and retain top talent aligned with Growth’s fast-paced, outcome-driven environment. Monitor team performance proactively, ensuring strong execution and continuous improvement. Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics. Navigate difficult conversations with clarity and empathy, especially when balancing business urgency with technical quality. Foster a collaborative, high-velocity team culture aligned with company goals. Team you would be leading – Growth The Growth team is dedicated to driving high NDR and sustainable revenue growth through

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role The ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Build and nurture strong relationships with key stakeholders to drive retention and growth Conduct discovery with customers to understand business objectives and uncover new use cases Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes Ensure ROI and value is communicated and understood by the customer Proactively monitor customer health, including potential risks to renewals and expansion opportunities Own commercial conversations and all aspects of the renewal process Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues About yo

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role We're seeking commercially sharp Solutions Consultants to be trusted advisors to our customers, optimizing how Synthesia's platform best fits within their business environments and unlocking value across multiple workflows. As a Solutions Consultant, you'll be the strategic advisor who helps customers see where Synthesia creates the most impact across their organization. You'll run in-depth discovery and facilitate strategic workshops with senior stakeholders to uncover priorities and opportunities; design how Synthesia optimally solves their most pressing challenges; lead enablement that drives real behavior change and adoption; and own the path from deal close to first successful workflow and beyond. Discovery & Strategic Workshops Conduct in-depth, discovery conversations and facilitate workshops with senior stakeholders and practitioners to uncover business priorities, current workflows, technical constraints, and success metrics. Design and lead sessions that help customers envision how Synthesia supports a variety of workflows: whether for enablement, communications, training, operational efficiency, or other business functions. Build advisory relationships through thoughtful questioning, acti

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Philippines (APAC region) About the role As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role: Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escalate complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you : Based in the Philippines High school diploma or equivalent; college or a degree in a related field

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Welcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies t

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Remote (US East Coast preferred, for timezone coverage) About the team Cloud Infrastructure owns the platform every Synthesia product runs on — AWS, Kubernetes, MongoDB, Temporal, our observability stack, and the vendor and cost relationships underneath them. We're a small, high-leverage team scaling toward a domain-ownership model: small groups that both build and operate the systems they're accountable for. The role We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure. Today, too much critical operational knowledge — vendor relationships, cost management, and incident response — lives with one or two people. Your mission is to take genuine ownership of those domains, make them resilient to any single person, and raise the bar on how reliably we run. This is not simply a ticket-queue or keep-the-lights-on role. You'll own domains end to end: understand them deeply, operate them well, and build the automation and tooling that make them boring . We deliberately pair operational and engineering work so the role grows rather than narrows. What you'll own Incident management & operational excellence — take custody of the incident process: on-call quality, resp

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Research Engineer in our Video team, you will help build the next generation of production-grade foundation models for human-centric video generation. You will join a highly focused team working at the intersection of large-scale generative modeling, distributed systems, and production engineering. Our mission is to develop and optimize video base models that power realistic, controllable, and emotionally expressive synthetic humans at scale. This is not pure research. This is applied research with direct product impact. You will work on advancing training recipes, scaling distributed systems, improving evaluation frameworks, and optimizing inference to ensure our models are high quality, stable, and efficient enough for real-world deployment. Your work will directly influence models used by tens of thousands of businesses worldwide. What you’ll do You will own and execute end-to-end research and engineering projects, from hypothesis to production impact. This includes: Developing and scaling latent video diffusion models tailored for human-centric video generation Designing conditioning mechanisms to improve control (pose, emotion, script, camera) without sacrificing fidelity Advancing distr