Operations Business Partner Director Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Our world-class Channel Sales organization is looking for self-motivated teammates with high social intelligence and a natural inclination for selling and partnering to accelerate our growth as we scale rapidly! Individuals who are eager to learn, embrace challenges, and passionate about succeeding will thrive at Ramp. Our Partner Development Representatives act as the initial point of contact and are responsible for generating new partnerships with private equity firms that drive introductions to sales opportunities for Ramp. What You’ll Do Generate new partner opportunities with private equity firms through direct outreach Engage and qualify new partner prospects through consultative conversation over a variety of outreach methods, including but not limited to: emails, calls, events, and social channels Conduct research on Private Equity firms to understand fund structure, investment thesis, deal history, and key stakeholders to assess potential fit and tailor outreach to prospective partners Educate key decision-makers in financial

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Lyft Business Product Platform team builds the systems and experiences that power Lyft's B2B products — enabling companies, organizations, and their employees to seamlessly access Lyft's transportation network. We sit at the intersection of product and platform, owning both the customer-facing features and the underlying infrastructure that makes them reliable at scale. Our work directly impacts how businesses integrate with Lyft, how admins manage their programs, and how millions of riders get where they need to go. Responsibilities: Drive architecture and technical design for systems that are highly available, scalable, and built to last — not just for today's requirements but for where the product is heading Own features end-to-end: from shaping the technical spec and design through to production rollout and operational health Think critically about how AI capabilities can be incorporated into Lyft Business products to improve the experience for business admins and riders — and bring that perspective into roadmap and architecture conversations Make well-reasoned trade-off decisions and communicate them clearly to peers, leads, and cross-functional partners Write clean, well-tested, maintainable code and hold a high bar for the same in code reviews Partner across engineering, product, and design to align on direction and get buy-in on technical approaches Proactively engage in incident response, contributing both to resolution and to long-term reliability improvements Grow the team's technical culture through design reviews, tech talks, and mentorship Experience: 5+ years of software engineering experience, with a track record of designing and shipping production systems at scale Strong system design instincts — you can reason through distributed systems trade-offs, identify failure modes, and

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Summary Overview: In this role, you will be responsible for nurturing relationships with partner agencies to further extend Trustpilot’s reach and achieve revenue goals. As well as collaborating with key internal stakeholders, you will be a trusted advisor, developing long-term relationships and success plans for our agency partners, ensuring that the maximum value is gained from Trustpilot products. What you’ll be doing: Nurture existing relationships and create new partnerships with digital/ecommerce agencies Present and demonstrate Trustpilot’s proposition to the interested prospects Manage relationships with partners to build continued business success Be available to our partners to support both their needs and the needs of their clients Work with marketing and other key stakeholders to drive activity and events to create and nurture pipeline Be responsible for achieving established revenue goals through the development and education of Trustpilot’s partners Who you are: You have experience and knowledge within E-commerce, online marketing, sales or equivalent. Extensive experience in operating, building and maintaining relationships with agency partners Be commercially driven. Track record of consistently meeting and exceeding targets Strong collaborative skills with a proven track record of new business via partnerships Strong understanding of the ecommerce/SaaS space. Knowledge or relationships within the Shopify ecosystem are a bonus Ability to effectively present and educate at all levels from account managers to agency owners/executives on Trustpilot’s ethics, consumer and business propositions as well as partnership value

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market Goods team in Toronto! In addition to laying the foundation of the team, the Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives using Reddit's advertising suite. Please note that this role is required to work in-person from our Toronto office 1-2 days per week. Core Responsibilities: Collaborate with existing clients to deliver Reddit solutions that help achieve those customers’ marketing and business goals Identify areas of additional opportunity within existing client relationships, including new lines of business, and move them through to close Collaborate with Account Managers to create long-term, mutually beneficial partnerships between your customer base and Reddit Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor Communicate feedback on our sales processes, narratives, and products to advocate for customers and improve the team's effectiveness and efficiency Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth Proactively construct upfront and joint business plans with top clients Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform Leverage agency and client direct relationships to identify new buye

Opportunity Overview: Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing, analyzing, and translating real-world workflows into actionable insights for downstream teams. The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing, time studies, and documentation of current-state processes within provider organizations and health plans. As a Business Analyst , you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectives—including clinical reviewers (e.g., RNs, LPNs) and operational teams—and the workflows they operate within. You will leverage this knowledge to document and synthesize insights that inform Client User Training, Provider Training, Product, and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization. The Business Analyst will be highly organized, curious, and detail-oriented, with a strong ability to observe, document, and communicate workflows in a way that drives clarity and action. What you’ll do: Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams Perform time studies and analyze current-state workflows to identify inefficiencies and variation Document workflows, processes, and user behaviors in a clear and structured format Translate observations into actionable insights and recommendations for downstream teams (e.g., Client Training, Provider Training, Product) Partner with cross-functi

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Reporting to the Sr. Manager of Revenue Readiness, the Revenue Performance & Development Partner is responsible for building the skills that help Justworks’ Revenue teams perform at a higher level. Justworks is entering an important phase of growth. We are serving small business founders and operators with an increasingly broad HR platform spanning payroll, benefits, HR, compliance, global employment, and additional solutions. As our platform and routes to market expand, the capabilities required of our Revenue teams must evolve with them. This role translates our revenue strategy, sales methodology, operating expectations, and evolving use of AI into practical development programs for Sales and Customer Success teams. For frontline managers, that means developing the skills required to effectively run the business: forecasting, pipeline and deal inspection, coaching, performance accountability, methodology reinforcement, and execution against revenue priorities. For individual contributors, it means advancing the skills required to sell and grow a multi-product platform, including discovery, multi-threading, executive engage

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a Senior Business Value Engineer to join our Value Strategy team, specifically covering the EMEA region . In this role, you will be the primary value architect for our accounts across Europe, the Middle East, and Africa. You will bridge the gap between technical capabilities and business outcomes, helping our customers understand the financial and operational impact of the New Relic platform. You will act as a trusted advisor to both our internal sales teams and our customers' C-suite executives, driving the "Value Realization" process from initial discovery to long-term success. What you'll do Build Compelling Business Cases: Create and deliver Business Value Assessments (BVAs) including complex ROI modeling, TCO analysis, and value realization benchmarking. Strategize with Sales: Partner closely with Sales Leadership and Account Executives to develop deal strategies that emphasize business justification over feature-set comparisons. Quantify Technical Impact: Translate technical metrics (like MTTR, Error Rates, and Cloud Cost) into business KPIs (like Revenue at Risk, Subscriber Churn, and Operational Efficiency). Drive Value Realization: Ensure customers are co-creators in their value roadmap, moving beyond the initial sale to track and report on actual value achieved post-implementation. Educate & Enable: Mentor and train the broader GTM teams on value-based selling best practices to inc

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About the Role We are looking for a Staff Integration Engineer (Workato & API Integration) to join our GTMTech team. This strategic role will lead the design, implementation, and governance of enterprise-grade integrations that power our core business processes across GTM systems, with a primary focus on Workato-based integrations and modern API management patterns. You will own the architecture for critical integration domains such as Quote-to-Cash and other high-impact GTMTech programs, ensuring our integration landscape is scalable, secure, observable, and aligned with best practices for event-driven and API-first designs. You will partner with engineering, architecture, security, and business stakeholders to define standards, mentor other integration engineers, and drive continuous improvement in how we connect systems and data. The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI. Key Responsibilities Lead the end-to-end architecture, design, and implementation of Workato-based integrations and APIs across GTM systems (e.g., Salesforce, NetSuite, HRIS, Google Workspace) with a focus on scalability, reliability, and security Define and evolve integration standards, patterns, and best practices, including canonical integration patterns, error-handling strategies, observability, and operational runbooks Design and review complex, event-driven integration workflows leveraging technologies such as Kafka or equivalent messaging platforms, ensuring robust handling of topics, producers/consumers, durability, and retry mechanisms Drive API-first and MCP-native design for GTM integrations, leveraging RESTful APIs al

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Business Value Consulting team focuses on driving long-term growth and value creation for Stripe's largest and most strategic users. The team quantifies the financial and strategic impact of Stripe's platform (from revenue optimization to operational efficiency) and translates that into the business cases that underpin Stripe's largest and most complex deals. We help drive meaningful business outcomes and accelerate decision-making through a consultative approach that aims to build investment confidence and elevate CxO conversations. The Business Value Scale Analyst joins at a moment when the BVC team is expanding its impact across Stripe’s broader GTM organization through systematic programs, financial modeling, thought leadership, and data-driven insights. Work product by the Business Value Scale Analyst will directly influence Stripe’s most consequential deals. What you'll do The Business Value Scale Analyst is a new role that requires intellectual curiosity, judgment, proactivity, analytical rigor, and strong communication skills. They partner closely with the broader team to design and operationalize programmatic tooling, economic frameworks, data-driven financial models, and user-facing presentations that deal teams will deploy in Stripe’s most complex and high-stakes customer conversations. Responsibilities Financial model development and ownership: Design, build, QA, and maintain enterprise-grade value tools (ROI and TCO models,

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! In this role, you'll serve as the dedicated People Partner for Figma's Japan & APAC region, working closely with leaders across the regions (mostly GTM teams across Sales, Marketing, and Product Support) in Singapore, Japan, India, and Australia. You’ll help the organisation scale effectively by strengthening leadership capability, shaping organisational design, and aligning talent strategy to business priorities. You’ll also collaborate closely with cross-functional partners across the People Team, including functional People Partners, Compensation, Recruiting, Learning & Development, BEI, and People Relations, to drive high-impact initiatives that support the business. This role offers the opportunity to build and shape how people strategy, leadership culture, and talent practices evolve across multiple markets, and at a pivotal stage in the region's growth. This is a full-time role based in our Singapore hub. What you'll do at Figma: Act as the primary People Partner presence for Japan & APAC - the first point of contact for leaders across levels, functions, and markets, bringing local context & understanding, and regional business understanding to your partnerships Work closely with functional People Partners to support the continued scaling of the teams in region by evolving team structures, roles, and operating models in line with business growth. Serve as the regional connector between functional People Partners and regional business leaders - translating globa

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role The Business Development Desk is a proactive outbound sales team responsible for general asset gathering and migrating customers into our Concierge program through consolidation of assets. This team serves as brand ambassadors, education and creating awareness of all the available products and solutions available that would help the customer reach their financial goals. The team works closely with all of our customer facing teams to ensure a truly white glove/Concierge experience through the onboarding process. In this role, you will lead a team responsible for growing assets and expanding customer relationships here at Robinhood.. As a Manager of Business Development, you will lead, coach, and develop a team of Onboarding Specialists who support customers throughout their onboarding journey while also exploring any additional opportunities to consolidate/win more share of wallet. You will oversee and enhance sales pipelines, review opportunities worked for Compliance and Oversight and coaching to overall sales process and customer experience. You will be responsible for driving team strategy, establishing operating efficiency, and driving asset growth through pipeline management and ongoing coaching and development of sales agents. In addition to developing your team, you will partner closely with product, compliance, legal, and external service providers to evolve the Business Development Desk offering, expand pipelines of opportunities and ensure all customer interactions meet all regulatory standards including RegBI and telemarketing compliance. This is a highly cross-functional leadership role where you

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Associate to join the Business Development team. This team is responsible for sourcing, executing, and scaling critical partnerships across Coinbase's core products, business lines, and global ecosystem. You'll autonomously own a portfolio of high-impact partner relationships, lead complex deal execution from first conversation through launch, and work directly with product and business leaders to bring new partnerships to life as company priorities and market opportunities evolve. What you'll do: Own and manage a portfolio of partnerships end-to-end, driving execution against commitments, resolving blockers, and ensuring partners deliver on agreed milestones and KPIs. Shape partnership strategy by identifying where new relationships can unlock growth, co-creating commercial frameworks alongside Product, Engineering, and Business leaders. Source, structure, and negotiate complex commercial agreements, independently managing the full deal lifecycle from initial outreach through close. Track partnership performance metrics, flag risks to senior stakeholders, and drive cross-functional resolution across legal, compliance, product, marketing, and finance. Lead partnership launches by coordinating cross-functional workflows and ensuring operational readiness from contract signing through go-live. Required Skills and Experience: 5+ years in strategic,

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Administration Overview As Chief of Staff, you will be the strategic right hand to leadership, ensuring priorities are clear, processes run smoothly, and communication is impactful. This role blends operational excellence with creative storytelling, requiring a unique mix of consulting rigor, organizational savvy, and executive presence. Key Responsibilities: Operational Leadership • Coordinate and support activities within the Debit, Prepaid and Sustainability Solutions organization within Consumer Products & Processing. • Manage calendars, organize town halls, and prepare materials for leadership engagements. • Drive alignment across teams and ensure timely execution of priorities. Strategic Governance • Lead the Weekly Review, collecting updates from team leaders and synthesizing progress on strategic initiatives. • Present insights and recommendations to senior stakeholders for informed decision-making. Executive Communication & Storytelling • Develop compelling storyboards and presentations that simplify complexity and inspire action. • Elevate communication standards across the team with creativity and clarity. Special Projects & Leadership Support • Partner with leadership on high-impact initiatives and cross-functional projects. • Serve as

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The ISV & Strategic Alliances Sr. Partner Marketing Manager leads high-impact partner marketing programs that drive measurable pipeline and revenue growth through Dialpad's strategic technology and alliance partnerships. This role primarily supports the Google Cloud partnership globally and T-Mobile for Business na