Operations Coordinator Jobs

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB. We are building a comprehensive, SaaS-like platform, encompassing both the "brain" (multi-agent reasoning and orchestration) and the "hands" (the deployment platform and modernization toolset). This solution requires a robust platform foundation and infrastructure designed for a "build once, run anywhere" model, ensuring seamless operation regardless of a client's security or network constraints. A key challenge is balancing the need to tune our tools for each customer's unique tech stack and restrictive environments with making them easily extensible and scalable for common application modernization challenges. We seek an engineering leader for this high-visibility initiative. This role requires defining the high-level strategy and technical direction across all AMP engineering pillars, leading the execution of solving uniquely complex application modernization puzzles, and delivering an enterprise-grade product. The leader will minimize deployment friction, meet customer compliance requirements, and help shape the future of how global enterprises leverage GenAI. The ideal candidate is a hands-on technical leader who excels at leveraging GenAI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly run the entire software development lifecycle. This role will be based in North America's West Coast (PST), and offers a hybrid working model. The ideal candidate for this role will have 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure Deep experience in building data warehouses and core components for data processing systems Have experience in using GenAI in building comple

MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. You will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll join a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. This role can be based out of our Toronto or Montreal office or remotely in the Canada while physically based in an Eastern or Central time zone location. The ideal candidate should Have 6+ years of experience working on software development and operating distributed systems Proficiency in Python, Go, or a similar language Have operated or supported stateful storage or database systems at scale, and are comfortable with durability, consistency, and recovery trade-offs. Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual processes. We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Responsibilities Work on our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineerin

Overview MongoDB is hiring a Manager, Employee Experience Japan (individual contributor) to join our APAC Employee Experience organization. The role will report to the Head of HR, APAC and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB. You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance. This role requires a proactive and collaborative individual with excellent communication skills, capable of leading and guiding the HR team in maintaining a compliant and ethical workplace. This is a new role being created to support MongoDB’s continued growth and expansion. The Employee Experience Team at MongoDB is the face of HR to the approximately 6,000 employees globally. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning and Development, Employee Engagement and Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in Japan Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for Japan. Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, a

The Senior Global Payroll Transformation Manager is responsible for driving and supporting global payroll initiatives across compliance, equity, mobility, and payroll-related projects. This role focuses on enhancing payroll processes, ensuring global compliance, and delivering continuous process improvements that improve the employee experience. The successful candidate will identify root causes of operational challenges, collaborate cross-functionally to implement effective solutions, and evaluate systems, processes, and business requirements to optimize performance. They will also develop business cases, recommend strategic improvements, and lead the implementation of change initiatives across the global payroll function. This role can be based in Austin, TX, following a hybrid work model, or performed remotely from anywhere within the United States. Essential Job Functions and Accountabilities Represent Payroll as a key stakeholder in cross-functional initiatives impacting payroll operations Lead and manage global payroll projects and cross-functional initiatives in a fast-paced, time-sensitive environment Drive execution of payroll-related system implementations, enhancements, and third-party vendor integrations Partner with internal and external stakeholders to deliver projects on time, within scope, and aligned to business priorities Develop and present business cases outlining cost, risk, service, and operational impact to support decision-making Identify, prioritize, and implement process improvements to enhance scalability, efficiency, and accuracy of payroll operations Drive standardization of processes across regions, reducing reliance on manual interventions Lead efforts to improve the employee and stakeholder ex

MongoDB is looking for a transformational HR Leader who has partnered with senior leaders to drive complex, global change at scale. As the Senior Director, you will partner with the Chief Revenue Officer Leadership Team and the VP, HRBP to drive a people strategy that enables durable, profitable growth, expands our market reach, and builds a deep bench of leaders for tomorrow. The role reports to the VP, HR Business Partnering and manages a global team of two. At MongoDB, the HRBP team’s key focus is to be a trusted advisor to business leaders, translating business strategy into people and organizational priorities that drive performance, culture and growth. This includes shaping workforce strategy & culture, optimizing organizational design and building leadership capability. They use data and insights to influence decisions, anticipate talent needs and ensure that the business has the right structure, culture and capabilities to scale. In short, they are an extension of the business leadership team. They accomplish all of this through very close collaboration with the various other functions within the People Team - Total Rewards, Culture Talent & Development, Talent Acquisition, Regional HR, HR Operations, and People Analytics. We are looking to speak to candidates who are based in the United States for our hybrid working model. Key Responsibilities ​Strategic Partnership & Business Leadership Serve as a trusted advisor to the CRO and global Sales leadership team, shaping people and organizational strategies that drive scalable revenue growth and global market expansion Leverage business acumen and data-driven insights to influence decisions on organization design, talent strategy, and leadership effectiveness Lead and develop a global team, fostering growth, excellence, and deep partnership capability Talent & Performance Management Drive a high-performance culture through disciplined goal-setting, continuous feedback, and

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Great Britain We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Experience working with Public Sector customers What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release co

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Rome We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both Italian and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configu

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth! MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work! MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Candidate Profile We’re looking for a highly technical individual, with strong problem-solving and communication skills, and comfortable working closely with customers. Our ideal candidate will have Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting 2+ years of software development/consulting/support experience, preferably in several distinct industries/verticals Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Competence in at least one of the following languages (in no

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About MongoDB The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences. About Team IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. What you’ll do We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization. Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities. Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions. Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness. Ensure appropriate controls, documentation, and go

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Paris. We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both French and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release config

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Performance tuning and benchmarking Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Austin for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Performance tuning and benchmarking Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, i

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in more than one of the following areas Systems administration Distributed systems Network administration Database architecture and administration Application architecture Experience with authentication systems such as OIDC/SAML, LDAP, Kerberos, AD etc. Experience with virtualization - docker, kubernetes If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows),

MongoDB is seeking a Director, Web Platform & Technology to define the technology strategy, architecture, and delivery model for mongodb.com, our primary digital experience. This leader will drive the evolution of the platform as we migrate to Adobe Experience Manager (AEM), modernize our software development lifecycle, improve performance and scalability, and establish the technical foundation for personalization, experimentation, AI-enabled workflows, and product-led growth. Leading a cross-functional team of Product Managers, Web Engineers, and specialized contractors (Business Analysis, QA, Scrum Master), this role will champion AI adoption across the web development lifecycle while delivering a best-in-class developer experience and partnering closely with design, marketing, and product teams to maximize business impact. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Main Responsibilities Platform Strategy & Ownership: Define the long-term vision, architecture, roadmap, and operating model for MongoDB's web platform, aligning technology investments with marketing, growth, and business objectives AEM & Digital Experience: Lead the migration to and evolution of Adobe Experience Manager while integrating Adobe Experience Cloud capabilities to support personalization, content operations, search visibility, and scalable content delivery Engineering Excellence: Establish modern engineering practices spanning Agile delivery, CI/CD, release management, quality assurance, automation, documentation, accessibility, security, and technical governance to accelerate delivery and reduce technical debt Team Leadership: Lead globally distributed engineering teams and contractor partners, building high-performing delivery models and fostering technical excellence and accountability AI & Innovation: Identify, pilot, and operationalize AI capabilities—including generative AI, conversational experiences, workflow

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Performance tuning and benchmarking Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, i