Operations Manager in Yerevan

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Manager, System Operations on a permanent basis. Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career! Position Overview: The Manager, System Operations leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations. Main Job Tasks and Responsibilities: Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules. Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance. Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and Manage the full system project lifecycle, including projec