Operations Supervisor Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Analyst, Business Controller on the Business Controllers team within Coinbase's Accounting organization, you'll serve as Finance's "One-DRI" for product launches that have financial impact. This team acts as the central coordinator bringing together accounting, tax, treasury, credit risk, and operations to ensure new products launch without compromising financial integrity, audit readiness, or regulatory compliance. You'll evaluate new trade strategies and product launches across Coinbase's crypto product suite, determine impacts for Finance, and drive cross-functional implementation from scoping through go-live. What you'll do: Partner with finance stakeholders, business leads, and cross-functional teams to evaluate new trade strategies, determine finance requirements, and coordinate implementation across accounting, tax, treasury, and operations Serve as a trusted advisor to the business by navigating the Finance organization on their behalf, reducing friction in product launches, and ensuring the right stakeholders are informed and consulted at each stage Produce high-quality documentation of fund flows, key financial risks, and accounting treatment decisions, and deliver regular status updates to executive management Scope, design, and implement financial controls in partnership with business and process owners to address key risks and ensure operating effe

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the AMLCO & Senior Compliance Associate for Coinbase's Cyprus MiFID entity, you'll own Financial Crime Compliance (AML/CFT) while supporting the Head of Compliance in building and running the broader compliance program. The Compliance team ensures our Cyprus operations meet CySEC and EU regulatory expectations across AML/CFT, MiFID conduct, Market Abuse, and data protection, enabling the business to scale safely. You'll combine formal AMLCO responsibilities with hands-on second-line oversight of risk assessment, monitoring, policy governance, training, and regulatory engagement. Hybrid Role: Please expect to be remote 4 days per week and in-office on Wednesdays. What you'll do: Own all AMLCO deliverables for the Cyprus MiFID entity, including the Annual AMLCO Report, AML Risk Assessment, and periodic financial crime compliance reporting to senior management and the Board. Lead second-line monitoring and testing across AML/CFT and broader conduct/compliance areas, documenting results, findings, and remediation actions for internal governance bodies. Drive regulatory engagement with CySEC, the FIU, and competent authorities, coordinating responses to information requests, inspections, and thematic reviews. Partner with first-line teams to assess the effectiveness of onboarding, KYC/EDD, sanctions screening, transaction monitoring, and STR/SAR reporting controls,

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Manager, Recruiting to lead a team within our Core Recruiting function in People Success. Your portfolio covers Customer Experience, Security, Enterprise Systems & Technology Operations (ESTO), and People Success - teams that are actively scaling and critical to Coinbase's operations and infrastructure. You'll lead a team of recruiters, partner directly with senior leaders across your portfolio on workforce planning and hiring strategy, and drive the operational rigor and quality bar that ensures every hire strengthens the company. What you'll do: Lead, develop, and coach a team of Core recruiters, setting clear expectations for performance, pipeline quality, and hiring outcomes Partner with senior leadership across CX, Security, ESTO, and People Success on workforce planning and hiring priorities Own recruiting operations for your portfolio, ensuring team structure and capacity flex with shifting business priorities Drive hiring process improvements by analyzing pipeline data, identifying bottlenecks, and implementing changes that improve speed and quality of hire Build a high-performance team culture rooted in accountability, collaboration, and continuous improvement Required Skills and Experience: 10+ years of recruiting experience across the full cycle (talent mapping, sourcing, interviewing, closing), with 3+ years leading and developin

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team within Platform is the primary engineering partner for the Sales, Trading, and Prime (STP) business, building and operating Salesforce capabilities that power institutional sales, account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce with pricing, contracting, and downstream finance systems. You'll join a small, high-ownership engineering team that partners closely with Sales Operations, Account Management, Billing, and Institutional Operations to unlock revenue, improve forecasting, and create resilient, auditable processes. What you'll do: Own end-to-end Salesforce solution design and delivery using Apex, Lightning Web Components, Flows, and managed packages across Sales Cloud and Service Cloud Build and operate integrations between Salesforce and internal platforms using REST APIs, Platform Events, middleware, ETL tooling, and contracting systems (e.g., Ironclad) Author technical design documents that account for security, data architecture, system limits, and scalability Partner with product managers, architects, and business stakeholders (Sales, Legal, Compliance, Institutional Ops) to translate requirements into technical designs and implementation plans Drive engineering q

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the Technical Program Manager for CX Intelligence & AI (CXI), you'll be the embedded program management owner for all of CX, driving cross-functional execution across CX Ops, CX Programs, Product/Engineering, and Analytics. CXI is responsible for transforming Coinbase Customer Support from a reactive operations center into a highly effective, AI-powered support experience that is better for customers and more efficient for Coinbase. You'll create strategies for challenges where the solution is not yet well understood, independently plan programs with dependencies across product groups, and execute complex initiatives that require synchronizing timelines across multiple teams. This role is the connective tissue between CXI's intelligence layer and the engineering and product teams that build the AI infrastructure, and you will own overall project management, comms, status updates, key milestone dates, and cross-functional deliverables. What you'll do: Define a strategic roadmap and partner with Engineering to deliver high-priority initiatives and innovative solutions to CX challenges, while executing ongoing and annual roadmapping for priority programs across multiple product areas and holding the line on quality across product and operational areas. Own a large portfolio of agent tooling and SaaS initiatives spanning AI automation, customer/agent insights, ana

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue. What you’ll do: Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. Shape a reusable design system p

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly. What you’ll do: Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. Build and run an

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Finance & Strategy Manager on the Core FP&A team, you'll provide CFO-level financial partnership to critical support functions across Coinbase, including People, Legal, Compliance, Policy, and Finance. This team sits at the center of company-wide resource allocation, investment strategy, and long-term financial planning. You'll partner directly with multiple C-level executives and their leadership teams to shape how Coinbase deploys capital and scales its operations, while leading and developing a team of finance professionals. What you'll do: Own the financial health of multiple major functional areas, serving as the primary finance partner to 3+ C-level executives and their leadership teams on resource allocation, investment strategy, and long-term planning. Drive the vision for how Finance partners with the business by identifying and implementing new analytical frameworks, efficiency opportunities, and operational improvements. Lead and develop a team of finance professionals, setting clear performance expectations and building a culture of strategic thinking and continuous improvement. Partner cross-functionally with People, Legal, Compliance, Policy, and Finance leadership to align on budgets, forecasts, headcount planning, and strategic priorities. Shape company-wide investment decisions by building financial models, scenario analyse

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Blockchain Networks team within the Platform group, you'll build the critical infrastructure that integrates blockchain protocols with Coinbase's internal services for new assets, stablecoins, and staking. This team translates complex blockchain operations and state machines into simple, reliable APIs that product teams across Coinbase depend on. You'll own multi-quarter technical initiatives and ship platform primitives that directly improve the latency, reliability, and cost of our crypto stack. What you'll do: Own the design and delivery of blockchain network infrastructure that abstracts blockchain complexity into reliable, platform APIs Lead multi-quarter initiatives including new chain integrations, re-architecture efforts, and data migrations that improve system latency, reliability, and cost Define and maintain APIs, SLOs, and observability for the systems you build, including on-call ownership Partner with product and platform teams to establish data contracts and ship SDKs and platform primitives that drive adoption across Coinbase Build deep technical context across multiple top blockchain protocols (e.g., Bitcoin, Ethereum) and apply that knowledge to simplify cross-chain operations Required Skills and Experience: 5+ years of software engineering experience, with demonstrated ownership of production services in a servi

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Payroll Specialist on the Global Payroll team, you'll lead biweekly payroll processing for all U.S. salaried and hourly employees. The Global Payroll team manages end-to-end payroll operations across five continents, partnering with HR, Finance, Accounting, and Legal to deliver accurate, compliant, and scalable payroll services. You'll own the full U.S. payroll cycle, including equity-related payroll, and serve as the go-to resource for resolving employee payroll inquiries with speed and precision. What you'll do: Own end-to-end biweekly U.S. payroll processing for salaried and hourly employees, including daily payroll cycles for non-qualified stock options. Execute payroll input compilation from multiple sources, validating data for accuracy and completeness before each cycle. Drive timely resolution of employee payroll inquiries in Jira within SLA, performing root cause analysis to prevent recurrence. Partner with HR, Finance, and cross-functional teams to process employee changes in payroll and cross-check data accuracy. Lead timecard tracking and reconciliation to ensure alignment between timekeeping systems and payroll records. Support continuous process improvements by identifying opportunities for automation and efficiency gains in payroll workflows. Required Skills and Experience: Experience with multi-state payroll processing experience, with dem

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Business Controllers team serves as Finance's "One-DRI" (Directly Responsible Individual) for every product launch with financial impact at Coinbase. Acting as the central coordinator across accounting, tax, treasury, credit risk, and operations, the team ensures new products launch smoothly without compromising financial integrity, audit readiness, or regulatory compliance. As a Senior Business Controller, you'll drive cross-functional alignment and serve as a trusted finance partner as Coinbase continues to expand its product footprint. What You'll Do Own periodic prioritization meetings with Business Partners across Consumer, Institutional, Base, and Development to assess product launch pipelines and plan Finance support across workstreams Drive a culture of quality and compliance by overseeing the end-to-end product launch review process, maintaining up-to-date Finance Requirements documentation, and ensuring all launch blockers have assigned DRIs and ETAs Partner with finance stakeholders, business leads, and cross-functional teams to evaluate new product strategies, define finance requirements, and support timely implementation in a fast-paced environment Serve as a trusted advisor to business partners, helping them navigate the Finance organization and scale operations with minimal friction Collaborate with EAA and Finance Engineering teams to implement ne

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Developer Infrastructure - Test team exists for one reason: every Coinbase engineer should get fast, reliable test signals so the company can test and ship faster. As AI accelerates the pace of code generation, test infrastructure is becoming a critical path for how quickly Coinbase delivers value to customers. As a Staff Software Engineer on the Platform team, you'll set the technical direction for how Coinbase tests and ships software, owning the systems that turn testing into a speed advantage instead of a bottleneck. What you'll do: Define and own the technical strategy for test infrastructure across Coinbase engineering, with feedback speed as a core design constraint. Build and operate core test infrastructure services, including test orchestration, smart test selection, sharding, flaky-test detection, and test result analysis. Drive measurable improvements in test feedback speed and signal reliability so engineers can ship with confidence and without reruns. Own systems end to end, including architecture, observability, SLOs, and on-call operations. Partner with engineering teams across Coinbase to identify bottlenecks and turn them into platform improvements. Mentor engineers, raise technical standards, and shape how the organization approaches test infrastructure. Required Skills and Experience: 10+ years building and operating production so