Operations Support Senior Analyst Jobs

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a Senior Frontend Engineer to join our Repository Management team within GitLab's Source Code stage. You'll help customers configure repositories with confidence so their GitLab projects support the way their teams work. As artificial intelligence agents increasingly write and manage code alongside people, you'll build guardrails that make development safe and trustworthy, turning complex policy and repository management problems into clear solutions for people and artificial intelligence agents acting on their behalf. You'll work in one of GitLab's oldest and most complex product areas,

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Team Member Relations Partner, you'll guide managers through complex team member relations matters across GitLab's global organization, including performance management, investigations, and policy compliance. You'll lead sensitive investigations, coach leaders through confidential workplace matters, and partner with Legal and People Business Partners on solutions that support a positive team member experience while reducing organizational risk. This is a senior-level individual contributor role that reports to the Team Member Relations Director. You'll work with a high degree of autonomy on se

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Fullstack Engineer on GTM Engineering, you will design and build the backend systems and services that power our go-to-market and growth platforms, while also contributing across the stack where needed. This is a strong fit if you want to work in a 0 to 1 space where you can shape what gets built, guide architectural choices, and guide work from specification through production health. What you'll do Design, build, and maintain backend services and APIs that support GTM and growth platforms Contribute across the stack, including frontend work, when a feature or project calls for it Contribute

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Overview of the Role As an Ecosystem Solutions Architect, you'll be a trusted advisor to GitLab's partners, helping them understand how GitLab's DevSecOps platform can power differentiated, services-led solutions and generate repeatable, partner-sourced revenue. You'll support the Ecosystem Sales Managers, whose role is to work with field account teams to achieve their revenue goals by leveraging partners to scale the quantity, value, and strategic relevance of deals. Like all GitLab Solutions Architects, you are a trusted technical advisor who drives and manages the technology evaluation and validation stages, speaks about techn

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform. You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently. Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts an

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Absence Management Partner, you'll manage and coordinate GitLab's global time away programs and support team members throughout their leave journeys. You'll help ensure our programs and processes comply with employment laws, company policies, and relevant regulations while providing accurate, empathetic, and timely guidance during important moments in team members' lives. Your work will strengthen the team member experience through clear communication, sound judgment, and efficient leave processes. What You’ll Do Manage the full lifecycle of GitLab's leave of absence programs, inc

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer at GitLab, you will help build the core capabilities of our dedicated software supply chain security Add-On. This commercial offering helps organizations control what software enters their builds, verify the integrity of what they ship, and identify malicious packages before they reach production. You will work across a set of connected backend systems that support package policy enforcement, artifact signing and verification, provenance attestation, and malicious package intelligence. This is a founding role on a small team with a high level of responsibility. The engineering

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Manager, Technical Support About the job This position is needed to lead one of Twilio's Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions. We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA) in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives. Responsibilities In this role, you’ll: Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinka

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We are looking for an experienced and ambitious Senior Sales Manager to lead our Continental Europe sales organisation. This is a critical leadership role responsible for driving revenue growth, developing high-performing sales talent, and executing our go-to-market strategy across key European markets. You will lead a team of Account Executives focused on acquiring and expanding relationships with mid-market and enterprise customers. The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments. What will I be doing? Lead, coach, and develop a team of Account Executives across Continental Europe Drive consistent pipeline generation, forecast accuracy, and revenue performance Support reps through complex commercial negotiations and multi-stakeholder sales cycles Build a culture of accountability, performance, and continuous

The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We're defining a new category of technology as the human agent operating system by inventing new ways for teams to work together more efficiently. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here, from strategy to product to process improvements, by conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. We are looking for an experienced Product Manager to join our Enterprise Data Governance team. Our team owns the strategic platform capabilities that govern the full lifecycle of customer data, including retention, migration, auditing, export, and operational governance. We are foundational to Asana's enterprise success, providing the controls and policy frameworks that allow large organizations to meet complex regulatory requirements and securely adopt AI. As a Product Manager here, you will bridge the gap between technical infrastructure and enterprise customer needs, partnering closely with Engineering, Security, Legal, and Design to reduce operational burden and build the governance foundation that helps people and AI agents collaborate safely at scale. This is a high-impact role at the intersection of enterprise trust, regulatory compliance, and platform strategy, directly driving Asana’s growth in highly regulated industries. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams wit

We’re looking for an experienced backend engineer with a passion for learning and working on systems. You will work with a world-class team of engineers on deploying and operating existing systems, and building new ones for challenges that are unique to our problem space. You will have a unique opportunity to design, develop, and operate services and frameworks that power Asana. This role is based in our Reykjavik office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Design, build, and iterate on frameworks that influence all aspects of the Asana product. Partner with other frameworks and product engineering teams to identify opportunities to enable teams to develop faster at Asana, and help the company achieve our goals faster. Analyze complex systems to uncover issues, root causes and areas of improvement Champion code quality and best practices, setting a standard through example and frameworks Develop new APIs that balance usability with the capability to support Asana’s feature-rich web application Write clean, beautiful code, striving to leave it in a better state than you found it Experience growth through opportunities to stretch and learn, enhancing your development Collaborate with a world-class engineering team to build new functionality through intuitive building blocks. About you 5+ years of BE experience working in large, well-maintained codebases writing and shipping production code Ability to learn quickly and transition seamlessly between different areas of a complex codebase Sound autonomous judgment when balancing moving quickly with producing quality, long-term maintainable code Focus on establishing and spread

About Datadog: We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Opportunity: Datadog’s Senior Staff Engineers are technical leaders operating at the forefront of large-scale systems design, building the infrastructure that will support our next five years of growth and beyond. They do this in three major ways: As individual contributors, they bring world-class technical depth to build industry-leading systems in areas such as observability data platforms, distributed query engines, and real-time event streaming at global scale. As technical leaders, they apply broad architectural perspective and deep systems thinking to align design decisions across teams and domains. They work across complex, multi-team problem spaces to define long-term technical direction, drive large-scale initiatives forward, and ensure consistent execution. As engineering stewards, they play a key role in evolving our systems and engineering culture. They actively participate in Datadog’s senior technical community, bringing external insights and internal experience to elevate engineering standards and mentor the next generation of technical leaders. Examples of projects a Senior Staff Engineer may lead include designing and launching a new distributed data storage engine capable of handling hundreds of millions of records per second, building the real-time infrastructure behind a new observability product, or re-architecting a core service to support exponential growth in throughput and complexity. What You’ll Do: Be the technical owner of multiple critical systems or architecture areas, often spanning several t

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

We are hiring a Senior Software Engineer to join our Server Security team. The Server Security team is a development-focused group within MongoDB's core engineering organization. Operating "close to the bottom of the stack," the team builds features that enable database users to secure their data globally. You will work on critical components including: Cryptography: Queryable Encryption , at-rest data encryption, and fundamental cryptographic principles. Identity & Access: Authentication and authorization systems, TLS, and X.509 certificate management Network Security: High-performance, low-latency networking protocols (PKI, Hashing, CRLs) System Integrity: Resilience, observability, and compliance assurance within a large-scale distributed database Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to work on a collaborative team that applies distributed systems fundamentals to deliver core features of a popular database, join us! Let’s change what’s possible for application developers, system architects, and database operators. The role As a Senior Engineer, you will apply distributed systems fundamentals to deliver core security features. You will be a leader in improving MongoDB's security posture by owning features and leading investigations into complex areas of the codebase. What you’ll do: Build and test new security features in a large, feature-rich C++ codebase Work across engineering, cloud services, and support teams to coordinate feature rollouts and changes Stand for code quality and security best practices, assisting fellow engineers in writing well-reasoned, secure code Use strong diagnostic intuition to solve thorny technical issues related to distributed systems, concurrency, and OS internals This role can be remote or hybrid anywhere in the USA or Canada. We will prioritize candidates who are already located in one of these countries. Candidate Profile We are looking for a highly technical engineer w

MongoDB is hiring a Senior Manager, M&A Integration to help build and run the operational backbone for how MongoDB integrates its acquisitions, translating each deal thesis into a durable business outcome. As the Senior Manager, M&A Integration, you’ll help ensure acquisitions are integrated successfully and that the value outlined in each deal is realized. You may provide input during diligence to help flag integration risks, and you will lead integration planning and execution from LOI through post-close for assigned deals, reporting to the Chief of Staff to the CFO and partnering closely with our Corporate Development team. You'll coordinate across every functional team involved in a deal — Legal, HR, Finance & Accounting, IT, Go-to-Market, Marketing, and Product & Technology. You and the Chief of Staff together will support the Integration Management Office (IMO): defining workstreams, building the master integration plan, and supporting governance cadence for each deal. This is a hands-on execution role with real ownership of individual deal integrations. You’ll help build out MongoDB’s integration playbook – standard plans, checklists, templates – turning deal-by-deal efforts into more consistent, repeatable practices alongside the Chief of Staff. This role is ideal for someone who has led M&A integration workstreams before and knows how to bring structure to the ambiguity of a newly closed deal. You know how to drive cross-functional execution without formal authority, operate with autonomy within a defined framework, move fluidly between Day 1 planning, synergy tracking, and status reporting, and take ownership of outcomes rather than waiting to be told what to do. This role may flex across multiple concurrent deals depending on the pace of acquisitions. This role can be based in New York City, Austin, or Palo Alto for our hybrid working model or remotely in the United States. What You'll Do Integration Strategy & Planning Partner wit