People Ops Analyst Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Performance Marketing Manager on the Growth Marketing team within the Consumer & Business group, you'll own Coinbase's global performance marketing program, managing hundreds of millions in ad spend across paid search, paid social, and mobile channels to drive new user acquisition at or above ROI targets. You'll scale our customer base and revenue through data-driven, full-funnel acquisition strategies, building the playbooks and measurement frameworks that connect channel performance to downstream business outcomes. What you'll do: Own end-to-end strategy and execution across global paid performance channels (Google Ads, Meta, TikTok, and mobile UA) to hit aggressive new user acquisition and efficiency targets. Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and landing experiences, translating results into scaled playbooks for global markets. Partner with Data Science and Analytics to design experiments, incrementality tests, and measurement frameworks that connect channel performance to downstream business outcomes. Lead platform relationships with Google, Meta, TikTok, and others, aligning on betas, measurement approaches, and joint growth plans to unlock new capabilities. Build and maintain performance dashboards and reporting with clear visibility by geo, product, and channel, proactively surfacing insights

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Principal Recruiter to join our Core Recruiting team within People Success. This team owns hiring across Coinbase's G&A, Customer Experience, EAA and IT, and you'll be responsible for owning full-lifecycle recruiting across your portfolio. Depending on business needs, you may also support product group hiring, so flexibility across talent markets is key. You'll partner directly with senior leaders to deeply understand their talent needs, build strong pipelines, and drive process improvements that help the recruiting team scale. What you'll do: Own the full recruitment lifecycle from role intake through close for complex, senior-level searches across your Core portfolio Build candidate pipelines through self-sourcing and competitive research, ensuring sufficient depth and quality at each stage to maintain hiring velocity Partner with senior leaders across your client groups to translate hiring needs into effective search strategies and a strong candidate and interviewer experience Drive data integrity and use pipeline analytics to inform hiring efficiency, surface bottlenecks, and improve outcomes for your hiring teams Design and implement recruiting processes and pilot programs that help the team scale its impact across global markets Required Skills and Experience: 8+ years of full-lifecycle recruiting experience in a technology company or si

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY and The U.S. Department of Treasury to develop and operate the program, which aims to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative. The Government Products team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive experiences. You will help shape systems that enable customers to plan for their financial future with confidence! As an Android Engineer on the Government Products team, you’ll help build mobile experiences for a historic initiative designed to expand market access for the next generation of Americans. You’ll ship intuitive, secure, and scalable features that make long-term investing and account management feel simple and accessible, while partneri

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Legal team’s mission is to provide strategic, forward-looking, and comprehensive legal guidance across the entire company, enabling the safe and compliant expansion of our innovative financial offerings. We bridge the gap between complex financial regulations and cutting-edge product engineering to protect our customers, support our business growth, and maintain corporate integrity. We are looking for an experienced and innovative credit attorney to join our product and regulatory counsel team as an Assistant General Counsel, reporting to the Director and Associate General Counsel, Derivatives, Banking, and IP at Robinhood. As an Assistant General Counsel, Credit Cards, you will serve as the primary legal architect and product counsel for our credit ecosystem, guiding multi-functional teams from ideation through launch. You will manage regulatory compliance, craft robust consumer agreements, and directly shape the future of our retail credit card and consumer banking initiatives! In this role, you’ll partner directly with our product, engineering, and compliance teams on consumer credit and consumer banking-related product launches! The successful c

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood is looking for an Assistant General Counsel to join our growing Regulatory legal team. We are looking for an attorney with experience in retail broker-dealer regulation who is excited to work at the intersection of regulation, technology, and finance. We are looking for a highly adaptable and collaborative person who can handle ambiguity and rapidly shifting priorities with flexibility and perseverance. This is an exciting opportunity to join a growing company and support our mission to democratize finance for all. This role is based in our New York, NY; Washington DC; or Menlo Park, CA office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Navigate complex regulatory frameworks to help the business design innovative financial products and services Identify and draft necessary changes to the firm's systems and procedures to meet the requirements of new rules/regulations Engage with regulators, inclu

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The compliance team supporting Robinhood’s credit card products and money transmitter (for Robinhood Credit, Inc., and Robinhood Money, LLC) is dedicated to ensuring robust regulatory compliance across all financial offerings. Our team's mission is to establish and maintain a strong compliance management system that supports compliant product growth and operational excellence. We partner closely with Product, Operations, Legal, and Risk to integrate regulatory requirements seamlessly into our financial platforms! Our team thrives on collaboration, proactive risk management, and a commitment to protecting our customers while supporting business goals. As Lead Compliance Analyst, you will play a critical role in ensuring that Robinhood embeds regulatory compliance for its current products, including the debit card, spending account, and credit cards, as well as future products. You will participate in multiple compliance functions to support the administration of our compliance management system. In this role, you will analyze regulatory changes, review marketing and customer disclosures, and provide clear compliance guidance to product teams. You will also collaborate w

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Compliance within CX Global Financial Crimes Operations (GFCO), you'll join the Functional Lead team, a high-performing group responsible for ensuring Coinbase's compliance operations programs across Transaction Monitoring (TM), Screening, and Enhanced Due Diligence (EDD) operate effectively and efficiently. You'll own the compliance content function across all three pillars, lead a small team of contractors, and serve as an operational program manager for the TM function. You'll drive measurable efficiency gains by embedding AI into compliance content operations while maintaining rigorous quality standards. What you’ll do: Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations Partner cross-functional

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Premium & Wealth CX, you'll lead the team responsible for delivering white-glove support to Coinbase's highest-value customers, including High Net Worth, Ultra High Net Worth, and VIP segments across our International markets. The Premium & Wealth pillar within Customer Experience is the dedicated home for relationship-led, high-touch service that keeps our most sophisticated customers confident and supported. You'll own day-to-day operations, people leadership, and service quality for your vertical, partnering closely with Compliance, Risk, and cross-functional teams to scale a support model that is fast, accurate, risk-aware, and trusted within a non-advisory framework. What you'll do: Own operational performance for your vertical, including SLA attainment, CSAT, QA scores, backlog health, repeat contacts, and complaint rates, using data and trend analysis to drive measurable improvements Lead, coach, and develop a team of Specialists, setting clear expectations through regular 1:1s, performance reviews, and building a pipeline of future leaders Drive a high-touch support model centered on trusted 1:1 customer relationships, deep specialist knowledge, and end-to-end case ownership that minimizes handoffs for complex trading, account, and funding issues Partner with Compliance, Legal, Risk, Complaints, and Workforce Management

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Business Operations Senior Associate on the Business Operations & Strategy team within the Institutional group, you'll partner directly with senior leadership on Coinbase's highest-priority strategic and operational challenges. You'll work primarily with Institutional product and sales leaders, structuring complex problems, building quantitative business cases, and translating data into executive-level recommendations that shape product and segment strategy. What you'll do: Structure complex, ambiguous strategic problems for Coinbase's leadership team and develop actionable recommendations backed by data and quantitative modeling. Build business cases and financial models that identify new opportunities and directly inform Institutional product and go-to-market strategy. Develop and maintain a deep understanding of competitive positioning, peer benchmarks, and the evolving crypto landscape to sharpen strategic recommendations. Design and implement experiments to validate hypotheses, measure impact, and drive measurable changes across Institutional products. Own problems end-to-end, from initial framing through analysis, recommendation, and implementation, not just the slide deck. Strengthen team capabilities by improving existing processes, frameworks, and operational tooling. Required Skills and Experience: 5+ years of experience in management consulting, i

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Compliance, Threat & Risk Assessment Manager The Threat & Risk Assessment (TRA) team strengthens Coinbase's global compliance risk management framework by leading enterprise-wide and targeted risk assessments for compliance and financial crime compliance. As a Compliance, Threat & Risk Assessment Manager, you'll sit at the intersection of compliance, governance, data, and cross-functional execution, translating complex financial crimes and regulatory risks into clear, actionable insights for senior stakeholders across Coinbase legal entities globally. What you'll do: Manage enterprise-wide compliance risk assessments, including inherent risk identification, control evaluation, residual risk determination, and articulation of key findings and risk themes Partner with MLROs, CCOs, and cross-functional stakeholders across Coinbase legal entities to deliver globally coordinated, locally relevant risk assessment outcomes Produce risk assessment reports, executive summaries, and governance materials for senior leadership, risk forums, and regulatory audiences Drive transaction monitoring and customer risk scoring coverage assessments and lead geographic risk rating updates ensuring ratings are current, risk-based, and operationally actionable Develop a compliance threat assessment framework including governance, methodology, documentation standards, and ongoing

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Communications Manager, Policy & Public Affairs to join our Communications team and lead the narratives that shape how the public, press, and policymakers understand crypto. This team sits at the center of Coinbase's highest-stakes regulatory and legislative moments, translating complex policy positions into clear, compelling stories that win public support. You'll own our policy communications strategy end to end, serving as the primary architect of narratives that connect crypto to financial freedom and consumer choice across the US political landscape. What you'll do: Own the communications strategy for high-stakes legislative and regulatory initiatives, ensuring Coinbase has a clear, consistent voice across every policy moment. Partner with legal and policy teams to translate complex litigation, regulatory filings, and policy positions into winning public narratives. Lead earned media execution by leveraging deep relationships with national political, financial, and technology journalists to drive proactive coverage and manage rapid-response cycles. Drive digital communications across X and other social platforms to speak directly to policymakers, thought leaders, and the crypto community. Shape advocacy communications that elevate consumer voices and demonstrate the real-world impact of pro-innovation policy to legislators and regulators. Buil

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Analyst, Business Controller on the Business Controllers team within Coinbase's Accounting organization, you'll serve as Finance's "One-DRI" for product launches that have financial impact. This team acts as the central coordinator bringing together accounting, tax, treasury, credit risk, and operations to ensure new products launch without compromising financial integrity, audit readiness, or regulatory compliance. You'll evaluate new trade strategies and product launches across Coinbase's crypto product suite, determine impacts for Finance, and drive cross-functional implementation from scoping through go-live. What you'll do: Partner with finance stakeholders, business leads, and cross-functional teams to evaluate new trade strategies, determine finance requirements, and coordinate implementation across accounting, tax, treasury, and operations Serve as a trusted advisor to the business by navigating the Finance organization on their behalf, reducing friction in product launches, and ensuring the right stakeholders are informed and consulted at each stage Produce high-quality documentation of fund flows, key financial risks, and accounting treatment decisions, and deliver regular status updates to executive management Scope, design, and implement financial controls in partnership with business and process owners to address key risks and ensure operating effe