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BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues: Inbound calls Handle calls from customers who have questions, complaints, or need help with products or services Customer service Interact with customers in a friendly, professional manner to address concerns and offer solutions Record keeping Maintain accurate records of interactions Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.

customer serviceCRM
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Ramp
📍 New York• Full-time• Remote• $190K – $260K/yr
1mo ago

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers ge

REMOTErestaigo
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Coinbase
📍 - USA• Full-time• Remote• From $253.9K/yr
1mo ago

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role: Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Risk Architect on the Trading team, you'll design, build, and own the real-time risk engine at the heart of a unified trading platform: cross-asset user and portfolio risk evaluated in real time on the core trading system that serves our Retail, Prime, and wholesale brokerage customers. It's a rare chance to architect risk infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Own the architecture of the real-time, cross-asset risk and margin engine: user and portfolio modeling, multifactor and borrow risk, and cross-portfolio evaluation at scale. Design low-latency, high-throughput risk systems, keeping correctness and performance in step with a growing trading platform. Drive reliability and performance, owning SLOs, observability, and incident response for risk-critical systems. Set the technical bar through code, design reviews, and standards, and pay down the technical debt that matters most. Serve as the risk-architecture anchor for the team, mentoring engineers and reducing single-point-of-failure risk. Partner cross-functionally with Product, Trading, Financing/C

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Coinbase
📍 - USA• Full-time• Remote• From $207.5K/yr
1mo ago

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Market Data Engineer on the Markets team, you'll architect, build and own the systems that generate, capture, normalize, and distribute real-time market data across Coinbase at low latency - the ticker plant and distribution backbone of a unified trading platform - while leading a lean, high-impact team. It's a rare chance to architect market data infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Build and operate market data components: feed handlers, normalization, distribution, and venue connectivity. Design low-latency, high-throughput systems for real-time market data used by trading systems. Contribute to reliability and performance, participating in observability, on-call, and incident response. Write high-quality, well-tested code and help raise the quality bar on a lean team. Partner with engineers, product, and cross-functional stakeholders to deliver market data capabilities. Required skills and experience: 5+ years of backend engineering, with experience building and maintaining production low-latency systems. Hands-on experience with market data syst

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Datadog
📍 New York• Full-time• From $145.6K/yr
1mo ago

TPMs at Datadog see the problems hiding between teams, engineer away the work that shouldn’t require humans, and drive the company’s most technically complex and consequential bets to completion. About the Role Technical Program Management at Datadog operates at the intersection of engineering depth and organizational reach by driving high priority, cross-functional programs that are too complex and consequential for any single team to own. We partner with engineering on solving deeply technical problems at scale by connecting the people, decisions, and context to move Datadog's most important work forward. We build the systems and automation that make entire classes of program work self-executing. We are in the architecture conversation early, earning trust through technical judgment. We use AI to surface risks earlier, accelerate program execution plans, and find cross-team patterns that would otherwise stay hidden. The faster teams move, the more essential it is to have someone who can operate across them. What we expect These are the expectations we hold for every TPM at Datadog. Technical depth, product domain expertise, and AI systems literacy; knowing how AI solutions work, where they fail, and the scope and impact of those failures. AI brings more complexity into the picture - the technical bar is higher, not lower. Build the systems that reduce the need for coordination Identify what matters before anyone asks, and automate the rest Engineer program lifecycles end-to-end See what no single team can see and own the solution Drive the company's most technically complex and consequential bets through cross-functional agreement, organizational visibility, and influence Build AI powered automation tools and deploy them at every stage of program execution What you will do See Across: Identify What No Single Team Can See Own large cross-functional programs spanning multiple engineering orgs, product, and business functions Proactively surface systemic risks, cross

restaigo
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Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... This role is for a Staff Technical Program Manager within GoDaddy’s engineering organization, focused on building scalable, fault-tolerant systems that power critical customer and platform experiences at massive scale. GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success! What you'll get to do... As a Staff Technical Program Manager, you will be at the forefront of our project management efforts. You will coordinate the seamless delivery of technical programs, ensuring our projects are successfully implemented and meet the highest standards. Your role is pivotal in driving our mission forward by: Leading and coordinating multiple workstreams across product engineering, legal, and enterprise customer commitments. Owning the program layer of cloud environment security efforts, including control rollout, remediation SLAs, and audit readiness. Building mechanisms for seamless execution such as product-style intake, prioritization frameworks, and launch readiness reviews. Partnering closely with product management, build, and engineering leadership to ensure successful project launches and smooth deprecation of prior tooling. Holding your own in architecture reviews, build docum

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1mo ago

Sr. Security Engineer, Corporate Security At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s engineering team is growing rapidly, and we are looking for Security Engineers to help us scale. Come be part of a new team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Our drivers and passengers entrust Lyft with their personal information and travel details to get where they're going and expect us to keep that data safe. Lyft's security team leads efforts across the company to ensure our systems are secure and worthy of our users' trust. The security team designs and builds Lyft's security architecture, consult with other teams as they build and launch new products and features, proactively plans for the unexpected, and responds to incidents that occur. Our work affects the entire company and takes place at all levels of the stack, from infrastructure to web application security, as well as mobile apps, IT, and autonomous vehicles. We try to approach security from a software engineering standpoint. We believe in scaling security through automation and tooling and we ship frequently. Check out our blog posts at https://eng.lyft.com/tagged/security to learn more about some of the things we’ve built. We're looking for an engineer to own the security of the systems Lyft employees rely on every day: identity, endpoints, and the data that moves between them. Corporate Security sits where security meets IT, so the work spans detection engineering, platform operations, and the automation that ties them together. We'd rather write code than file tickets, and we measure ourselves on control coverage and time-to-remediate. If you want real ownership over how security works at company scale, this is that role. Responsibiliti

pythonaigo
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Smartsheet
📍 USA-• Full-time• Remote• From $1.5M/yr
1mo ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Marketing Platform Operations Manager, you will own data quality and data flow across Smartsheet's marketing technology stack with a particular focus on how lead and account data moves between systems, where it breaks down, and how it can move better in an AI-first environment. You'll dig into the mechanics of our lead flow: where data originates, how it's enriched and scored, how it syncs across platforms, and where gaps or failures cost the business pipeline. This is a hands-on, systems-fluent role. You'll partner closely with Marketing Platform Operations, Campaign Operations, Analytics Engineering, and Sales teams to diagnose data issues, improve data architecture, and support the evaluation and rollout of new tools that improve enrichment, orchestration, and data integrity across the funnel. You'll also contribute to broader Marketing Operations initiatives as they arise. This role reports to the Director, Marketing Platform Operations and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own data quality standards across CRM and Marketing Automation Platform (MAP), including field completeness, accuracy, and consistency. Lead deduplication efforts and ongoing hygiene initiatives across contact, lead, and account records. Diagnose root causes of recurring data quality issues and design scalable fixes rather than one-off cleanups. Establish and monitor data quality metrics and reporting to track health over time. Map and docum

REMOTEvuesqlaws
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Ramp
📍 New York• Full-time• From $10K/yr
1mo ago

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building a scaled Private Equity channel that makes Ramp the trusted financial-operations partner for PE firms and their portfolio companies. The Manager, Channel Partner Management — Private Equity will lead an established five-person team of Channel Partner Managers and raise the quality, rigor, and efficiency of an existing motion. The team includes one Upmarket PE CPM, focused on the most strategic and complex sponsor relationships, and four Core / Downmarket PE CPMs, focused on scaled coverage, activation, and portfolio-company pipeline generation. This leader is not being hired to redesign the team or recategorize the program. They will make the current team more effective: clarifying expectations, improving performance, and ensuring each CPM has the tools, coaching, and cross-functional support to execute at a high level. This is a people-leadership and operating-excellence role—not a player-coach role defined by personally owning every senior relationship or stepping into every deal. The manager will diagnose performan

restaigo
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Lyft
📍 Toronto• Full-time• From C$136K/yr
1mo ago

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for software engineers from a scope of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empowers us to iterate quickly, while focusing on delighting our passengers and drivers. The Applied AI team is looking for a senior software Engineer to join the Recommendations team. You will build the backend systems that decide what we surface to riders. You will architect the pipelines and services that turn rider context and signals into the right offer at the right moment, driving a measurable impact on rider experience. Responsibilities: Establish engineering best practices and patterns; help uplift the team's craft and drive a culture of engineering excellence Drive high-impact projects and innovate new solutions to deliver the best user experience Produce and drive scalable system design for large, complex features — from idea through execution and launch Mentor engineers on the team, providing technical guidance and supporting their growth Champion and evangelize the use of AI tools to accelerate engineering productivity across the team, sharing patterns and best practices that raise the bar for how the team builds Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and share knowledge across the team Participate in the team's on-call rotation; identify, triage, debug, and resolve issues across our applications and platforms Excellent communication skills and the ability to explain the various trade offs made in decisions Manage project priorities, deadlines, and deliverables. Experience: BS/MS or

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Datadog
📍 New York• Full-time• From $184K/yr
1mo ago

TPMs at Datadog see the problems hiding between teams, engineer away the work that shouldn’t require humans, and drive the company’s most technically complex and consequential bets to completion. Technical Program Management at Datadog operates at the intersection of engineering depth and organizational reach by driving high priority, cross-functional programs that are too complex and consequential for any single team to own. We partner with engineering on solving deeply technical problems at scale by connecting the people, decisions, and context to move Datadog's most important work forward. We build the systems and automation that make entire classes of program work self-executing. We are in the architecture conversation early, earning trust through technical judgment. We use AI to surface risks earlier, accelerate program execution plans, and find cross-team patterns that would otherwise stay hidden. The faster teams move, the more essential it is to have someone who can operate across them. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What We Expect: These are the expectations we hold for every TPM at Datadog. Technical depth, product domain expertise, and AI systems literacy; knowing how AI solutions work, where they fail, and the scope and impact of those failures. AI brings more complexity into the picture - the technical bar is higher, not lower. Build the systems that reduce the need for coordination Identify what matters before anyone asks, and automate the rest Engineer program lifecycles end-to-end See what no single team can see and own the solution Drive the company's most technically complex and consequential bets through cross-functional agreement, organizational visibility, and influence Build AI powered automation tools and

restaigo
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1mo ago

The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Key Responsibilities You will play a vital role in processing the backend transactions related to general compensation questions or tasks, along with making sure that the relevant SLA’s are met Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems Expected Skills Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas) Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliatio

mongodbawsazure
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1mo ago

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We’re building Commercial Banking from the ground up and are looking for a Principal Product Manager to lead the strategy, roadmap, and delivery of our next-generation business banking platform. This is a 0→1, company-level role responsible for defining how businesses move and manage money across modern rails — including Wires, ACH, FedNow, and emerging real-time/stablecoin settlement. You will set the vision, drive the roadmap and deliver the experiences and infrastructure that commercial clients need to run their businesses. You’ll operate with high autonomy, influence executive strategy, and lead complex, regulated financial systems from concept through scale. What you’ll do: Define the multi-year product vision and roadmap for Commercial Banking Own and deliver client facing experiences and APIs and end-to-end platform: business accounts, payments rails (Wires, ACH, FedNow), treasury capabilities, and APIs Lead 0→1 product development from discovery through launch and scale Manage and grow a product team to drive roadmap and delivery as business scales Partner cross-functionally with Business, Engineering, Risk, Compliance, Treasury, Finance, Sales and Operations teams to bring product roadmap to life Translate regulatory and operational constraints into elegant product

restaigo
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Mixpanel
📍 San Francisco• Full-time• Hybrid• From $279K/yr
1mo ago

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Mixpanel Engineering is a small, fast-moving team focused on delivering real value to customers. We build powerful AI-powered product analytics while obsessing over clarity, simplicity, and delight. Engineers here own problems end to end. You can move across the stack to ship impact without being blocked by silos or heavy process. Product innovation drives our business, and product engineering teams own that responsibility. The Query Serving team owns the entrypoint to Mixpanel's analytics capabilities. They're responsible for our Query API as well as the infrastructure for planning queries and protecting our systems at scale. They work on initiatives like defining the APIs for enabling agentic workflows, hardening our query infrastructure in preparation for significantly increased AI query volume, and establishing our strategy for warehouse interoperability. About the Role We are looking for an Engineering Manager to join this organization. Teams operate as autonomous pods, with engineering, product, and design working side by side on clear strategic goals. Teams have direct access to customer feedback, product usage data, business metrics, and design context. We start with customer problems. We reason from first principles. We challenge assumptions. We aim for simple solutions to complex problems and avoid unnecessary abstraction. Engineering owns execution, quality, and operations. There are no project managers, QA teams, or separate SREs. Ownership stays with the people building the product. We value written thinking, dashboards, and demos over slide decks. We work openly using tools l

awsgitrest
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Drata
📍 San Francisco• Full-time
1mo ago

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: The Software Engineer, Monetization Platform serves as an engineer on the Product Platform Group with a primary focus on the systems that turn product usage, subscriptions, credits, commitments, and contracts into accurate customer outcomes and clean financial operations. This person will help architect and evolve the core billing domain for Drata: usage event ingestion, billable m

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