Pipeline Excellence Director in San Mateo

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It's a fast-moving, high-impact function, and this role is central to how we grow. Reporting to our Head of Revenue Operations, you'll own the monitoring and enablement of lead and pipeline delivery. We're looking for someone who really gets marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days). This is an IC role that owns the function, the strategy, and vendor relationships. You'll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we'd love to talk! What you will do: Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders. Manage our external MOps agency that executes our Campaign Operations. Platform and Systems Ownership Own the Marketing technology stack a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: As a Principal Security Engineer on the Detection and Response (D&R) team at Roblox, you'll play a key role designing and developing effective custom security data pipeline systems, detection strategies and automations for response workflows to defend our critical assets from threat actors. You will also lead real-time incident response, actively investigate events and analyze threat actor techniques to prioritize emerging threats to ensure Roblox is equipped to mitigate and react to critical challenges. You will play a vital part to ensure the safety of our community and enterprise by proactively fostering a high-performing, inclusive security culture. This is a hybrid in-office role. You Will: Be a D&R authority! You will deliver robust detection & response capabilities: build new threat detection systems (keeping false positives low) while also automating processes with scripts, playbooks and orchestration tooling. Implement ETL pipelines : Design and develop customized data processing pipelines. Conduct security operations : Actively monitor security events and participate in on-call rotations to lead real-time incident response to contain and mitigate potent

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Senior Software Engineer on the Avatar Animation team, you will leverage the Roblox game engine and tools to build groundbreaking experiences that push the boundaries of what is possible on the platform. Your efforts will not only help create amazing content, but more importantly, will help us highlight issues, improve and extend our animation tech, tools and pipeline for all developers. These efforts will enable our game developers to create engaging and delightful experiences for our millions of players. We are looking for a software engineer who is passionate about animation and world class user experiences including both usability and performance. You need to be proficient in C++ and have experience working on animation systems and tools. Prior experience with animation for games / interactive experiences is a huge plus. You Will: Help develop experiences that push the quality bar beyond what was previously thought possible on the platform Analyze existing animation tech and tools and determine what is needed to meet a project's objectives Author documentation on issues, improvements and feature requests for all aspects of character animation tech on Roblox Work closely with gam

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Roblox Vision Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators. At Roblox, we’re building the platform that empowers our community to bring any experience imaginable to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility. Why Join Our Rendering Team? Roblox is seeking an experienced and passionate senior engineering manager to lead a team of talented engineers building cutting edge rendering technology. The rendering team at Roblox is at the heart of how millions of creators and players experience our platform. We are a group that is highly passionate about pushing the boundaries of visuals, scalability and performance. We develop our in-house engine and are in control of our entire technology stack, from the rendering pipeline, the lighting techniques, the material system, the voxel terrain to the VFX system and the server infrastructure. Roblox continues to tackle an unprecedented scalabil

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. ML Platform @ Roblox today supports hundreds of ML use cases and billions of inferences per day across Discovery, Safety, Engine, and much more. As an Infrastructure Engineer on the ML Platform team, you will design, scale, and maintain the foundational infrastructure powering our entire machine learning ecosystem. We are looking for accomplished engineers to spearhead the development of our next-generation ML tooling and platform capabilities. You will: Bootstrap and maintain Kubernetes and Cloud infrastructure for ML Platform components--Serving Layer, Metadata Store, Model Registry, and Pipeline Orchestrator. Set technical strategy and oversee development of high scale and reliable infrastructure systems. Propose and implement new platform tooling to improve time to production for MLEs and Data Scientists across the full ML lifecycle. Work on infrastructure projects such as GPU fleet management, hybrid-cloud orchestration, and writing custom Kubernetes controllers and resources. Stay abreast of industry trends in machine learning and infrastructure to ensure the adoption of leading-edge technologies and practices. Partner across organizations to build tooling, interfaces, and visualizati

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Orchestration pod within Engine Productivity, you'll design and run the platform that executes large-scale end-to-end and integration tests, running the real, shipping client on real hardware, across Roblox's data centers, cloud, and our own device labs, so our engineering teams can ship the engine, clients, Studio, and more with speed and confidence. Every Roblox engine, client, and Studio change, along with the experiences built on top of them, should ship with confidence, and the Orchestration team is the layer that makes that possible. We build large-scale distributed services that turn thousands of test suites into a reliable, push-button pipeline: fanning work out across fleets of machines and real devices, moving artifacts to where they're needed, managing single- and multi-client test state, and giving test owners and maintainers a system to validate their own runs. It looks a lot like building a specialized cloud platform, with capacity-aware scheduling, isolation and sandboxing, and smart retry and backoff, plus the classic distributed systems problems (fairness, efficiency, failure handling, and reliability) at Roblox scale. You Will: Design a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer within the Creator Organization, you will develop innovative full-stack solutions that define the future of Roblox’s Content Understanding Platform. This platform processes billions of pieces of content—spanning 3D models, audio files, text, video, and entire experiences—extracting structured information about their meaning, context, and relationships. The Content Understanding Team develops cutting-edge AI models, advanced computer vision systems, and highly scalable backend platforms to power search, discovery, and moderation across Roblox. Your contributions will enable seamless asset discovery, automate moderation at scale, and drive transformative generative AI tools that reshape how millions of creators and users engage with Roblox. You Will: Solve full-stack challenges to improve how AI, creators, and users describe and get along with content, including images, 3D models, audio, text, and video. Craft and build scalable pipelines for training, evaluating, and deploying machine learning models to support content annotation and discovery. Develop robust backend systems to power real-time search, discovery, and powerful generative AI features. Blend innovat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Game Engine team at Roblox works on the systems that power the experiences at the heart of the metaverse. Our code is the technical foundation in our client, editor, and our simulation servers. The Game Engine team is broadly split into departments — Audio-Video-Communication, Avatar, Core AI, Digital Matter, Productivity, and Systems. This position is for the Systems Runtime pod. The Runtime pod builds and maintains the foundational C++ components that power the entire Roblox engine and Studio stack. We own the runtime layer — the performance, efficiency, and usability of the core primitives that every other engineering team relies on. Think of Runtime as the “standard library” and execution engine for Roblox's C++ world. Our ownership centers on three pillars: Concurrency System — our task scheduler and fiber runtime power how work is parallelized across CPU cores, letting teams scale features across platforms while keeping code understandable and debuggable. Memory System — we own the engine's memory allocator stack, tracking pipelines, and observability tooling to make memory behavior predictable and prevent leaks and fragmentation. Profiling and Observability — we build and evolve

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Senior Director, Generative AI About the Role Roblox Build is our generative creation product, the platform where creators design, build, and publish 3D experiences. We are looking for a Senior Director of Generative AI to lead the Applied AI organization inside Build, responsible for turning state-of-the-art foundation models into high-quality, reliable creation systems at Roblox scale. This leader will own the full applied AI stack: model strategy and routing, model adaptation and fine-tuning, code generation (CodeGen), 3D layout generation (LayoutGen), and the evaluation science and infrastructure that tells us what actually works. You Will Own model strategy and routing for Build. Design and build an intelligent model layer that selects the right model for each creation task based on quality, capability, latency, cost, and safety, leveraging both frontier models and Roblox-adapted open-source models. Lead model adaptation across the Applied AI org, including fine-tuning, distillation, synthetic data generation, human feedback pipelines, and preference optimization for Roblox-specific creation tasks such as Luau code generation and 3D scene understanding. Drive CodeGen capabilities

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Senior Engineering Manager, Safety Platform You will lead engineering pods within the Safety Platform organization, driving the technical vision and execution for the foundational systems that power every safety workflow at Roblox. You will own the core safety platform end-to-end: from the shared infrastructure and APIs that enable trust & safety capabilities across the company, to the tooling ecosystem that empowers internal operators to investigate, intervene, and resolve issues at scale. The scope also includes the Safety agentic platform — AI-powered systems that automate and augment safety workflows across detection, enforcement, and review pipelines. As the platform layer beneath every safety surface, your work will define how quickly and reliably Roblox can respond to emerging threats. This role requires a leader with a strong platform mindset who can balance technical rigor with broad organizational impact — working across User Safety, Trust & Safety Policy, Data Science, and Machine Learning to deliver scalable, extensible, and high-availability systems for one of the world's largest platforms. You Will: Lead and Develop: Recruit, hire, mentor, and inspire a diverse team of

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Engineer on the Detection and Response (D&R) team at Roblox, you’ll protect our user community alongside the underlying platform infrastructure. You’ll design high-fidelity detections, engineer security data platforms, and respond alongside the team during incidents. This is a hybrid in-office role in San Mateo. You Will: Deliver robust D&R capabilities: Engineer high-fidelity detections end-to-end. Lead partners through threat modeling and logging, to deploying actionable alerts, while keeping false positives low. Build security data pipelines: Develop security data pipelines and actively contribute to internal software and data platforms, collaborating across engineering teams. Ensure service reliability: Participate in an on-call rotation to keep detection and response services healthy. Embody security culture: Serve as a trusted security partner across Roblox, helping protect our community and enterprise while fostering a culture grounded in trust, ownership, and shared responsibility. You Have: 3+ years of experience in Security Data Engineering: You have built services that are efficient, reliable, and scalable using programming languages like Golang or Py

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Shape the future of Roblox’s virtual economy. The Economy ML team is building the machine learning backbone that powers Roblox’s Marketplace, Developer Monetization, and Payments ecosystems. From intelligent pricing and personalized storefronts to dynamic layout optimization and avatar understanding, we’re reimagining how the Roblox economy drives user engagement, monetization, and creator success at scale. As a Principal Software Engineer (Data Systems) , you will architect, build and deploy high-scale, reliable real-time and batch data systems for personalization, search and recommendation across various product surfaces in Marketplace, Developer Monetization and Payments. You will be involved in key data projects from architecting event taxonomies and logging interfaces to real-time feature serving across multiple search and recommendation surfaces. What You’ll Do Act as data engineering lead for Economy ML, setting standards for batch vs streaming feature pipelines, table design, observability, and documentation used across the Economy group. Work as a hands-on contributor on our data systems to power content recommendation, search and personalization across Economy product

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators. At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety AI Systems? As Senior Engineering Manager for Safety AI Systems at Roblox, you'll lead technical efforts and manage a team of experienced engineers to develop innovative AI solutions for language and text content safety. You'll oversee machine learning systems, data quality, training pipelines, and model performance to address challenges like real-time content understanding across Roblox's experiences

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Data Engineering team at Roblox plays a crucial role in enabling the company's success by developing and maintaining highly leveraged Core Data Sets, frameworks, and tooling to support the growing demand for analytics. As a Principal Data Engineer, you will work to define the data ontology for all of Roblox, establish best practices and standards for data operations and lifecycle management, design and build analytics tooling and frameworks, and influence event instrumentation. Additionally, this role is highly cross-functional, requiring close collaboration with Data Science, Experimentation, and Machine Learning teams to understand customer requirements and analytics applications, as well as with Data Infrastructure and Storage teams to develop integrated solutions. Join us and be a part of a dynamic team driving innovation and growth at Roblox. You Will: Partner with Data Science, Data Platform, Product, and Engineering to collect requirements to define the data ontology for all of Roblox Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs Design, build, and maintain efficient and reliable batch and streaming data pipelines to mod

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox Ads business growing at a rapid rate, we are building large scale ads machine learning infrastructure to deliver effective performance ads to our users, and more business values to our advertisers. We’re looking for an EM to lead a team of exceptional ML infrastructure engineers, build scalable, reliable, and high-performance infrastructure that powers ML systems across our organization. You’ll operate at the scales of hundreds of billions of engagements, and redefine how we deliver performance ads to hundreds of millions of users. You Will: Lead strategic planning and roadmap execution of scalable production-ready ML systems including model training, data pipelines, feature engineering and model inference. Own the architecture, establish engineering best practices of scalability, reliability, and cost-effectiveness of ML infrastructure (e.g., training, serving, feature). Work closely with data scientists, ML engineers, platform teams, and product stakeholders to design, implement, and operate robust ML platforms that accelerate model development and deployment. Recruit, mentor, and grow a high-performing team of ML infrastructure engineers. You Have: 5+ years of experienc