Plant Security Head Jobs

MongoDB is hiring a Senior Manager, M&A Integration to help build and run the operational backbone for how MongoDB integrates its acquisitions, translating each deal thesis into a durable business outcome. As the Senior Manager, M&A Integration, you’ll help ensure acquisitions are integrated successfully and that the value outlined in each deal is realized. You may provide input during diligence to help flag integration risks, and you will lead integration planning and execution from LOI through post-close for assigned deals, reporting to the Chief of Staff to the CFO and partnering closely with our Corporate Development team. You'll coordinate across every functional team involved in a deal — Legal, HR, Finance & Accounting, IT, Go-to-Market, Marketing, and Product & Technology. You and the Chief of Staff together will support the Integration Management Office (IMO): defining workstreams, building the master integration plan, and supporting governance cadence for each deal. This is a hands-on execution role with real ownership of individual deal integrations. You’ll help build out MongoDB’s integration playbook – standard plans, checklists, templates – turning deal-by-deal efforts into more consistent, repeatable practices alongside the Chief of Staff. This role is ideal for someone who has led M&A integration workstreams before and knows how to bring structure to the ambiguity of a newly closed deal. You know how to drive cross-functional execution without formal authority, operate with autonomy within a defined framework, move fluidly between Day 1 planning, synergy tracking, and status reporting, and take ownership of outcomes rather than waiting to be told what to do. This role may flex across multiple concurrent deals depending on the pace of acquisitions. This role can be based in New York City, Austin, or Palo Alto for our hybrid working model or remotely in the United States. What You'll Do Integration Strategy & Planning Partner wit

The Role MongoDB is building two connected capabilities that determine how we protect and grow our most important customer relationships: a Critical Accounts program that catches at-risk accounts early and drives them to a durable resolution, and a Customer Health Platform, an AI-powered one-stop shop for customer insights, combining health, adoption, engagement, and experience data with proactive risk identification and recommended actions. This role owns both. You will build and lead the Critical Accounts function end to end: the framework, the global operating model, and the executive reporting that gives leadership real-time visibility into the portfolio. You will also set the long-term vision and strategy for the Customer Health Platform: what it scores and alerts on, which teams and use cases it serves next, and how it becomes the one-stop shop for customer insight across the company. You will be accountable for how MongoDB identifies, intervenes on, and learns from customer risk, and for where the Customer Health platform goes next. This is a build role. You are creating the operating rhythm, the standards, and the team structure as much as you are running them. This role can be based out of our US offices or remotely in the United States. What You Will Do Own and Build the Critical Accounts Program Design and iterate on the global Critical Accounts framework: entry/exit criteria, account archetypes, playbooks, health assessment templates, and Get Well Plan standards. Design the central Critical Accounts org structure and hire a lean program management team, establishing this as a durable, well-resourced function within Customer Strategy. This team is the connective tissue that ensures every qualifying account is triaged, resourced, tracked, and ultimately graduated with documented outcomes. Own intake and triage standards so every qualifying nomination is validated, classified, and assigned a process lead and resource plan without delay. Design the pat

About the role 우리는 비즈니스를 성장시키고 관리하는 데 열정적이고 에너지가 넘치는 성실한 분을 찾고 있습니다. Enterprise Account Executive 역할은 맡은 고객 내에서 세일즈 전략을 수립하고 실행하여 매출 성장을 이루는 데 중점을 둡니다. 우리의 하이브리드 업무 방침에 따라 대한민국 서울 오피스로 출퇴근이 가능하신 분을 모시고자 합니다. (서울시 강남구 테헤란로 518) What you will be doing 적극적으로 세일즈 파이프라인을 찾고, 검증하며, 마감합니다. CTO, 엔지니어링 및 IT 리더, 기술 최종 사용자에게 전략적으로 접근합니다. 강력하고 효과적인 관계를 구축하여 성장 기회를 창출합니다. 솔루션 아키텍트 및 프로페셔널 서비스 팀과 협력하여 고객 만족을 달성합니다. 엔터프라이즈 생태계 파트너 영업 조직 및 채널 파트너와 긴밀히 협력하여 딜 규모를 극대화합니다. 잘 짜여진 세일즈 부트캠프, 고급 세일즈 트레이닝 및 리더십 개발 프로그램을 포함한 세일즈 교육에 참여합니다. What you bring to the table 빠르게 변화하고 경쟁이 치열한 마켓에서 5년 이상의 다이렉트 세일즈 경험, 신규 고객 확보 및 고객 확대 경험, 새로운 고객을 확보하고 복잡한 영업 프로세스를 운영해본 경험 영업 목표 초과 달성 경험 (President’s Club, Rep of the Year 등) 복잡한 엔터프라이즈급 소프트웨어의 비즈니스 가치를 명확히 설명할 수 있는 능력 비즈니스 챔피언을 구축할 수 있는 역량 경쟁적이고 성공에 대한 강한 열망을 가진 분 우수한 영어 활용 능력 Things we love 최대 소프트웨어 시장(데이터베이스)에서 경력을 개발하고자 하는 열정 세일즈 방법론 교육 이수 혹은 이를 활용한 실무 경험 (예: MEDDIC, SPIN, Challenger Sale) 데이터베이스, 소프트웨어 개발 및 오픈 소스 기술에 대한 친숙함 Why join now 새로운 직원의 역량 개발 및 지속적인 경력 개발에 대한 전폭적인 지원 최대 25%의 커미션 엑셀러레이터 MEDDIC 및 Command of the Message를 포함한 최고 수준의 세일즈 교육, 포괄적인 세일즈 부트캠프 및 개발 프로그램 신규 입사자 RSU (Restricted Stock Units) 및 ESPP (Employee Stock Purchase Plan) 관대하고 경쟁력 있는 복지 혜택 (10% 퇴직연금 적립, 최대 20주의 유급 출산 휴가, 가족 단체보험, 불임 치료 및 웰빙 지원) MongoDB’s Sales Culture MongoDB는 기술뿐만 아니라 세일즈 시장 진출 전략에서도 항상 발전하고 혁신하고 있습니다. 우리의 세일즈 리더십은 최고의 세일즈 팀을 구축하는 데 전념하고 있으며, 팀의 모든 구성원이 성공할 수 있도록 영감을 주고 지원합니다. 우리는 여러분이 성공적으로 딜을 성사시킬 수 있도록 지원할 뿐만 아니라, " Think Big and Go Far "라는 우리의 목표를 계속 발전시킬 수 있도록 여러분의 피드백과 의견을 원합니다. MongoDB 세일즈 팀의 중요한 일원으로서, 여러분은 수익성 있는 시장에 다가갈 수 있으며, 소프트웨어 산업에서 가장 성공적인 세일즈 리더들로부터 영업 방법을 배울 수 있습니다. About MongoDB MongoDB는 변화를 위해 만들어졌습니다. 우리는 고객과 구성원이 시장의 속도에 맞춰 혁신할 수 있도록 힘을 실어줍니다. 우리는 AI 시대를 위한 데이터 플랫폼을 새롭게 정의하여, 혁신가들이 소프트웨어로 산업을 창조하고, 변화시키고, 혁신할 수 있도록 합니다. MongoDB의 통합 데이터 플랫폼은 시장에서 가장 널리 제공되며 전 세계적으로 분산된 데이터 플랫폼으로, 조직이 기존 레거시 워크로드를 현대화하고, 혁신을 수용하며, AI를 마음껏 활용할 수 있도록 지원합니다. 클라우드 네이티브 플랫폼인 MongoDB Atlas는 AWS, Google Cloud, Microsoft Azure에서 모두 사용할 수 있는 유일한 전 세계 분산 멀티클라우드 데이터 플랫

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We're looking to speak with candidates based in Chicago for our hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retentio

Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As a Senior Enterprise Account Executive, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. We're looking to speak with candidates based in Denver for our hybrid working model. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” We are looking to speak to candidates who are based in Houston, Austin or Dallas for our hybrid working model. The Opportunity As a Senior Enterprise Account Executive, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end usersGrow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts. Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers

The Finance PMO & Enablement team is the connective tissue of MongoDB's CFO organisation — enabling teams across Finance to deliver strategic, scalable impact. We collaborate across FinOps (Accounting, FP&A, Data Analytics, Real Estate, Corporate/Venture Development, and Business Operations) to drive scalable processes, operational efficiency, and transformative outcomes. Our mission is to build a future-ready finance organisation — one that adapts, innovates, and accelerates MongoDB's growth through operational excellence, automation, and continuous improvement. Program Managers are at the heart of how we deliver that mission — owning end-to-end execution of Finance transformation programs and ensuring that our initiatives land on time, in scope, and with measurable impact. We are looking to speak to candidates who are based in Dublin for our hybrid working model. The Role As a Program Manager within the Finance PMO & Enablement team, you will own the end-to-end delivery of Finance transformation programs of small to medium scale and complexity. You'll manage program plans, coordinate cross-functional workstreams, maintain governance cadences, and keep stakeholders aligned — partnering closely with Business Analysts, IT, Finance functional leads, and external vendors to drive programs from initiation through to close. This is a hands-on delivery role for someone who is highly organised, relationship-driven, and energised by getting things across the line in a fast-paced, cross-functional environment. You don't just track tasks — you take ownership, solve problems, and make things happen. What You'll Do Own Program Delivery Manage end-to-end delivery of assigned Finance programs — from charter and scoping through to testing, go-live, and post-implementation review Develop and maintain comprehensive program plans, including critical path, milestones, dependencies, resource allocation, and risk and issue logs (RAID) Monitor program progress against plan; p

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retentio

We’re looking for a driven, high-caliber Enterprise Account Executive to help MongoDB accelerate growth across the Middle East Private market, with a primary focus across the UAE, the broader Gulf region, and selected strategic accounts in the Kingdom of Saudi Arabia. This role is focused on new business acquisition and expansion within enterprise private-sector accounts. You will be responsible for developing and executing a territory strategy, building senior relationships across target organizations, and driving net-new logo acquisition as well as long-term revenue growth. You will work in close partnership with Solutions Architects, Professional Services, partner teams, and sales leadership to help customers modernize applications, data platforms, and AI initiatives with MongoDB. We are looking to speak to candidates who are based in Dubai for our hybrid working model who can operate effectively across a diverse regional market and engage confidently with both business and technical stakeholders. About the Sales Culture MongoDB is always developing and innovating, not only in our technology, but also in how we go to market. Our sales leadership is committed to building one of the best sales organizations in the industry: one that inspires, enables, and develops top talent. As a member of the MongoDB Sales team, you will have access to a large and rapidly evolving market, world-class enablement, and the opportunity to learn from some of the most successful sales leaders in software. We equip our teams to win, and we value the feedback, initiative, and ownership that help us continue to “ Think Big and Go Far .” What you will be doing Proactively build, manage, and close a high-quality pipeline across the Middle East Private territory Develop and execute a territory plan focused on enterprise private-sector organizations in Dubai, the Gulf, and selected accounts in Saudi Arabia Prospect strategically into CIOs, CTOs, CDOs, Heads of Engineering, IT leaders, a

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As a Senior Enterprise Account Executive, Growth you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. We're looking to speak with candidates based in Los Angeles for our hybrid working model. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts. Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP an

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in New York for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress ag

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As an Enterprise Account Executive, Growth, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. This role will be based remotely in Monrtreal What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG, etc) is

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As an Enterprise Account Executive, Growth, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. We are looking to speak to candidates who are based in New York City for our hybrid working model. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP

We are looking to speak to candidates who are based in Seoul for our hybrid working model. About the role MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales. Here are a few informative blogs about the Engagement Management role: https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed What you will be doing Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Wor

At MongoDB, we are disrupting industries and equipping developers with the tools to create extraordinary applications that impact daily lives. As the leading developer data platform and the pioneering database vendor to execute an IPO in over two decades, we offer an environment at the cutting edge of creativity and innovation. The international data management software landscape is vast and expanding swiftly. Data from IDC indicates the global database management systems (DBMS) software market was valued at roughly $82 billion in 2023 and is projected to scale to approximately $200 billion by 2030, demonstrating an exceptional compound annual growth rate. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. The Role & Team Overview We are seeking an accomplished technical leader to join our Technical Services organization as the head of the EMEA Incident & Escalation Management teams. In this critical capacity, you will guide the teams responsible for ensuring our clients can smoothly operate MongoDB at scale and seamlessly navigate any technical hurdles. This position demands a leader who can maintain a hands-on approach—taking direct ownership of high-profile escalations that require coordinated corporate responses—while concurrently expanding the team, refining processes, and advancing strategic objectives within a global critical situations management framework. Team Overview: As an integral component of the Customer Organization, Technical Services boasts more than 500 global members across worldwide offices. We maintain industry-leading customer satisfaction metrics through a 24x7x365 'follow-the-sun' support framework, with specialized regional teams across the Americas, EMEA, and APAC. The EMEA team operates out of hubs including Dublin, Milan, Barcelona, and Tel Aviv. Core Responsibilities Collaborating with global leadership to architect and execute strategic plans for critical situations management,