Product Marketing Lead Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution. You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value. W

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution. You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value. W

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission. The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction. The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re building Fin's Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory da

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s The Opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers. About the Role: Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Role Overview We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows. This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI. This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product. What You’ll Do 1. Define AI capabilities (the “what and why”) <ul&g

As a Salesforce Technical Architect on the Enterprise Technology Apps RevTech team in Warsaw, you will support insights with data and the technical systems that give our teams leverage to achieve their objectives. Working cross-functionally with Asana’s business teams to understand their goals, you will ensure they receive the data and technical support they need to flourish by delivering secure, scalable solutions. Reporting directly to our Lead Architect of Strategy &amp; Planning, your focus will be on the execution, operational enablement, and operational excellence of our architecture, allowing you to partner closely with leadership to bring our technical vision to life. While the vast majority of our ecosystem is anchored on Salesforce, you will oversee and architect solutions across our integrated tooling landscape—including platforms like Roadrunner.io, Clay.io, and other advanced tools built on top of Salesforce. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Provide architectural guidance and structural governance for Salesforce and surrounding GTM systems, ensuring alignment with long-term platform scalability. Own and maintain the Enterprise Technology (ET) tech stack desk and overarching systems landscape to ensure data integrity and system cohesion. Work closely with leadership to align on the technical vision and execution strategy, translating business needs into high-performing operations. Partner collaboratively with the product team to co-create, refine, and deliver the product roadmap. Provide architectural guidance and governance to the Salesforce Center of

We’re looking for an experienced backend engineer with a passion for learning and working on systems. You will work with a world-class team of engineers on deploying and operating existing systems, and building new ones for challenges that are unique to our problem space. You will have a unique opportunity to design, develop, and operate services and frameworks that power Asana. This role is based in our Reykjavik office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Design, build, and iterate on frameworks that influence all aspects of the Asana product. Partner with other frameworks and product engineering teams to identify opportunities to enable teams to develop faster at Asana, and help the company achieve our goals faster. Analyze complex systems to uncover issues, root causes and areas of improvement Champion code quality and best practices, setting a standard through example and frameworks Develop new APIs that balance usability with the capability to support Asana’s feature-rich web application Write clean, beautiful code, striving to leave it in a better state than you found it Experience growth through opportunities to stretch and learn, enhancing your development Collaborate with a world-class engineering team to build new functionality through intuitive building blocks. About you 5+ years of BE experience working in large, well-maintained codebases writing and shipping production code Ability to learn quickly and transition seamlessly between different areas of a complex codebase Sound autonomous judgment when balancing moving quickly with producing quality, long-term maintainable code Focus on establishing and spread

We’re looking for a strategic and collaborative leader to join Asana as our Chief Accounting Officer. In this pivotal role, you will guide our global financial operations, overseeing our Accounting, controllership, billing, and revenue accounting functions. You will lead a high-performing finance team that tracks and seeks to understand the factors driving our growth and success, helping our entire organization achieve its operational and financial goals while embodying our company values. As a core financial leader and Section 16 Officer, you will partner closely with cross-functional executive stakeholders to ensure our business objectives are feasible and our long-term growth is built on an enduring foundation of operational excellence. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead Asana's global Accounting, controllership, billing, and revenue accounting functions. Serve as an executive Section 16 Officer, ensuring the highest standards of financial integrity, compliance, and rigorous governance for a public corporation. Oversee the accurate and timely execution of all monthly, quarterly, and fiscal year-end financial close processes and reporting. Partner closely with cross-functional executive stakeholders across Finance, Legal, and Product to build scalable financial infrastructure that supports business expansion. Develop, implement, and maintain robust internal controls and accounting policies to safeguard corporate assets. Mentor, grow, and empower a diverse, high-performing team, fostering a supportive environment focused on continuous career development. About you Pr

We’re looking for an experienced backend engineer with a passion for learning and working on systems. You will work with a world-class team of engineers on deploying and operating existing systems, and building new ones for challenges that are unique to our problem space. You will have a unique opportunity to design, develop, and operate services and frameworks that power Asana. This role is based in our Reykjavik office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Design, build, and iterate on frameworks that influence all aspects of the Asana product. Partner with other frameworks and product engineering teams to identify opportunities to enable teams to develop faster at Asana, and help the company achieve our goals faster. Analyze complex systems to uncover issues, root causes and areas of improvement Champion code quality and best practices, setting a standard through example and frameworks Develop new APIs that balance usability with the capability to support Asana’s feature-rich web application Write clean, beautiful code, striving to leave it in a better state than you found it Experience growth through opportunities to stretch and learn, enhancing your development Collaborate with a world-class engineering team to build new functionality through intuitive building blocks. About you 3+ years of BE experience working in large, well-maintained codebases writing and shipping production code Ability to learn quickly and transition seamlessly between different areas of a complex codebase Sound autonomous judgment when balancing moving quickly with producing quality, long-term maintainable code Focus on establishing and spread

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Customer Success Manager, Scaled to partner with our growing customer base across Japan to drive adoption, retention, and satisfaction through time-bound engagements and scalable strategies. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Work with Asana customers across industries, functions, and stages of their customer journey in Japan through time-bound 1:1 and scaled engagements. Drive customer outcomes and value by consulting on change management, leading design workshops, and delivering strategic business reviews. Empower customers to become self-sufficient Asana champions, solving immediate needs while focusing on long-term value realization and retention. Co-create strategies and plays with the Scaled CS team to maximize engagement tactics across a broad customer base. Partner cross-functionally with Sales and Renewals to flag account risks, provide customer insights, and identify expansion opportunities. Liaise with Support and Finance to resolve customer issues efficiently. Serve as the voice of Japanese customers cross-functionally, sharing key insights and feedback with Product a

About the role AI Teammates are agents that work like actual team members in Asana — they triage bugs, respond to requests, draft project briefs, conduct research, and handle complex knowledge work across workflows. Unlike chatbots, Teammates are shared team resources that build memory and context across all executions, getting smarter as your team works with them. Currently live with Fortune 500 customers, AI Teammates represent Asana's shift from tracking work to getting work done. We're looking for a Senior Engineering Manager to lead the AI Teammates Platform team — the core engineering team responsible for the execution engine and capability layer that powers AI Teammates. You'll manage a senior team of approximately eight engineers (ICs up to L6) building the systems that determine how AI Teammates reason, execute, and improve over time — from model integration and rollout, to proactive agent behavior, to the developer platform that enables other Asana teams to build on top of AI Teammates. This is a rare opportunity to be at the forefront of Agentic AI. You'll work directly with model partners, lead the core team behind a new applied AI product introduction, and help define how AI agents collaborate with humans in a work management platform used by millions of teams worldwide. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. About Asana AI Asana AI is the company's number one priority. We're building the future of human/AI collaboration — going be

Our Legal team at Asana works collaboratively across functions to achieve our ambitious mission of fostering effortless teamwork for everyone. We are a tightly-knit and cooperative group committed to supporting teams throughout the organization, ensuring they have the necessary resources for success while protecting Asana's core values and interests. Within our team, we exchange ideas, collectively solve problems, and collaborate with other groups to navigate through challenging issues. This role reports to Asana’s Head of Global Privacy, Data Protection, and Compliance. As a founding member of the Privacy Engineering team, you'll shape how we build privacy into our products from the ground up — bridging the legal, regulatory, and technical dimensions of privacy across the company. This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid sche dule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays d epends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead technical privacy-by-design reviews for new features and major architectural changes, embedding privacy controls early in the development lifecycle across our business, data, and product infrastructure . Help drive compliance with global privacy regulations (such as GDPR and CCPA) by translating legal requirements into concrete engineering standards, frameworks, and tooling that facilitate velocity . Evaluate and mitigate privacy risks in AI/ML systems, including training data pipelines and model outputs . Build and operate systems that enable data rights for our users and privacy-enhancing technologies (PETs), such as data minimization and de-identificatio