Product Support Engineer in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Ads Platform team, you will architect and build foundational ads systems that are capable of reliably serving Roblox’s massive scale. You will drive performance improvements to our ads serving and delivery infrastructure, while expanding our systems to support a variety of new and immersive ads experiences. Your scope will span across multiple teams and require close collaboration with engineers across ML, backend, and analytics to shape the future of ads infrastructure at Roblox. This role is a great fit for you if you are proficient in managing large scale systems and data-driven applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our highly skilled and rapidly growing team and make a significant impact at Roblox. This position will report to our Senior Engineering Manager and require you to work onsite at our HQ in San Mateo, CA Tuesdays to Thursdays. You Will: Build and ship best-in-class Ads products used by hundreds of millions of users. Develop backend services that scale to billions of products and transactions. Be a tech lead and mentor junior engineers Self-organize and take ownership of projects

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer, Audio-Video-Communication team, you'll be in charge of building our upcoming platform to bring multi-modal communication experience - voice chat, 3D audio, and large-scale broadcast, to our users. If you enjoy working on C++ software while building products for the passionate community of Roblox, you'll be right at home within our experienced and growing social team. You will work with our Engineering Managers and Directors within our Engine's team, and will report to our Manager of the Real-Time Communications team. You Will: Build and launch the latest real-time communication platform from the ground up, designed to support billions of users. Employ best programming practices to write code that is efficient, maintainable, and scalable. Play a crucial role in the introduction of high-quality communication features/products on a wide range of devices, from mobile to high-end platforms. Enhance the robustness and performance of existing components Collaborate with engineers across engine and partner teams to create synergistic solutions You Have: Over 8+ years of experience developing and deploying user-facing software products. Successfully deployed a high-

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Since our earliest days, Roblox’s economy has been powered by creators. Marketplace is a core engine of that economy: it helps creators distribute and monetize virtual items, helps users discover and express themselves through those items, and supports a healthy, trusted two-sided ecosystem. The Role As the Product Marketing Manager for Marketplace, you will lead the strategy, positioning, and go-to-market execution for products and policies that shape how creators create, discover, sell, and grow virtual items on Roblox. You will partner closely with Product and Engineering to help creators build thriving businesses through Marketplace while ensuring users have an intuitive, inspiring, and trusted experience. You will be a core part of defining and executing the strategy for Marketplace solutions that grow creator supply, strengthen shopper demand, improve discovery and conversion, and contribute to the growth of Roblox’s broader economy. This role is based in our San Mateo, CA office, with an expectation of working in person Tuesday through Thursday. You Will Own the Marketplace narrative, positioning, and go-to-market strategy across creator supply, shopper demand, discovery, merchandisi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Content Platform team at Roblox powers the infrastructure behind every asset used across the Roblox ecosystem—enabling creators and developers to bring their visions to life at global scale. From 3D models and images to videos and audio, our platform manages the complete lifecycle of all assets essential for immersive experiences, supporting one of the largest services in the world at over 100+ million requests per second. Our mission is to deliver a seamless, reliable, and innovative content system that empowers creators, supports record-breaking games, and ensures the highest standards of performance and safety for our community. As the Technical Director for Content Platform, you will lead multidisciplinary engineering teams responsible for the technical and product vision of Roblox’s asset infrastructure. You will own the lifecycle of every asset—from creation and upload to storage, indexing, delivery, and rendering in the game client. Your leadership will be critical in scaling our systems, optimizing distributed infrastructure, and enabling new possibilities for creators and players alike. You Will: Define and drive the long-term strategy, architecture, and priorities for the Cont

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY Consumer Apps? Roblox is used by tens of millions of people every day across a wide range of devices, including mobile, desktop, console, TV, and VR. The Consumer Apps team owns the app foundation that makes Roblox feel fast, fluid, and reliable for players and is dedicated to delivering superior performance, reliability, and user experience across all platforms Roblox supports. This team ensures a seamless and engaging user interface that facilitates intuitive interactions while enabling efficient, high-quality experiences

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on the Communications team, you will work on real-time communication across 2D and 3D spaces for billions of users while keeping interactions civil, safe, and expressive. Communication is at the core of what makes Roblox a vibrant social platform, the systems you build will define how tens of millions of people connect every day. You will work with teams across Game Engine, Safety, and ML Platform, building backend services at scale, data pipelines, and ML models that strengthen the underlying chat and policy infrastructure. You will build and ship detection systems that identify chat violations and continuously evolve to outpace bad actors circumventing our safety policies. As a core contributor to a broader suite of communication products, you will drive feature development while embedding safety into the foundation of the platform. If you are a developer with an understanding of large scale systems and want to shape how the next generation of Roblox users interact safely in the metaverse, you’ll be right at home within our highly-skilled and rapidly growing team. You will: Engineer and scale the communication infrastructure that supports millions of c

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox users expect and deserve a modern, standardized and coherent user experience across all platforms we support (mobile, desktop, console, VR, web, etc.). The role of Director of Product, Consumer Frontend is to up-level Roblox UI both directly, with a Core UI team, and, indirectly, through capabilities provided by our Design Systems team. Your goal is to measurably raise the quality of our UI/UX across all surfaces, and unlock greater UI/UX capabilities for the company from a centralized, platform position. You’ll report to the Senior Director of Product for Apps. This role is based at HQ (no remote option open). You will: Define the product vision, strategy, and roadmap for the Consumer Frontend team which consists of Core UI and Luau architecture and Design System with tooling teams. Be the leader for common UI paradigms in the Roblox Consumer Application, providing thought leadership on Roblox UI for both end users and Creators. Invest heavily in relationship building and stakeholder management in order to drive UI standardization and design system adoption. Help define what success looks like for your teams and measure their progress towards it. Personally PM critical project

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role: AI models reshaping how our community creates, plays, and connects, all run on Compute Platform. As Senior Product Manager, Compute Platform , you'll set the strategy and roadmap for Roblox's next-generation AI infrastructure: the rapidly growing fleet of GPUs and AI accelerators spanning Roblox core and edge data centers, and public cloud that decides how fast we can train, serve, and scale every model on the platform. You'll own the products that turn raw GPU hosts into reliable, production-ready AI compute - driver and firmware management, fleet-wide health and performance, and the abstractions product teams across Roblox build on. You Will: Drive strategy and roadmap for Compute Platform spanning Managed Kubernetes (Roblox Kubernetes Service), Managed Compute Services and other critical distributed systems, and our fleet of GPU and CPU machines managed via unified Fleet APIs - all across on-prem and cloud. Drive the evolution of our Compute infrastructure to support Roblox’s most critical workloads - from AI to Storage to Data Analytics and more - each with their own distinct requirements. Build and scale our GPU infrastructure to support training and inferen

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Child Safety Intelligence Analyst on Roblox’s Safety Intelligence Team, you will be on the front lines protecting the platform’s youngest and most vulnerable users. This is a proactive intelligence role focused on identifying, tracking, and disrupting systemic threats to minors, to include child sexual exploitation and abuse (CSAE), grooming behaviors, peer-to-peer harassment, financial minor extortion (sextortion) and bad-actor networks trying to exploit platform features to victimize minors. You will blend quantitative and qualitative data, open-source intelligence (OSINT), behavioral analysis, and deep knowledge of online culture to uncover adversarial trends before they impact the platform ecosystem, and provide your analysis to teams across Roblox and company leadership. Your insights will directly shape automated detection logic, product safety features, and platform policy. Psychological Wellness Note: This role involves exposure to highly sensitive and potentially disturbing themes regarding the exploitation of minors. Roblox offers resources to support employees handling this challenging work. This role is based in San Mateo, CA and requires employees

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Finance Business Partner, Trust & Safety to join our Finance team, reporting to the Senior Manager, FP&A. You will be leading finance support to the Trust and Safety team. This cross functional role involves collaboration with Safety, Legal, and Infrastructure teams. You will be supporting a variety of FP&A functions including short-term planning management, business partnering, financial modeling, and finance operations. You will communicate, use analytical skills, and organize with several teams on multiple deliverables. You Will: Support monthly financial cycles, including collaboration with Accounting at month-end and quarter-end, consolidation of budgets and reporting packages Review important financial metrics with senior leadership Provide leadership in identifying ad hoc or opportunistic discussions around our financial trends Leading many cross functional projects with Safety ops team on cost efficiencies and new product introductions by identifying opportunities/gaps, providing insights and solutions. Consistently support various business decisions across the organization by surfacing spending trends, developing ROI analysis for new strategic in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Threat Investigator on the Safety Investigations team, you will help lead Roblox’s deep-dive investigative capability for the most severe, complex, and externally significant safety matters. You will conduct actor-centric and network-centric investigations, proactively identify sophisticated threat actors and abuse patterns, and develop high-quality investigative work product that supports internal decision-making and, where appropriate, external law-enforcement engagement. The ideal candidate will have an exceptional investigations background, strong analytical tradecraft, and a demonstrated ability to connect fragmented internal and external signals into clear, defensible investigative findings. They will be an innovative self-starter, a collaborative partner across functions, and someone motivated by Roblox’s mission of connecting a billion people with optimism and civility. Through your work, you will become an expert in Roblox’s internal and external safety practices, advance our investigative capabilities and playbooks, and work across a variety of systems and data sources to surface, analyze, and ultimately disrupt high-risk actors, networks, and behaviors. Please note: T

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Senior Product Manager, Content Sharing Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role: The Content Sharing team builds the product ecosystem to drive discovery and quality time spent through content on and off the platform. As Senior Product Manager for Creation Tools, you will tackle ambiguous and high-impact challenges by empowering influencers, everyday players, and game developers to make compelling content for the ecosystem. You will own the prod

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role Inference Platform is Roblox's multi-tier orchestration system for microservices, powering AI Inference across Roblox. Through a simple developer API, we deliver a "deploy and forget" runtime, hiding the complexity of scheduling, scaling, and reliably running services across our on-prem and multi-cloud footprint at global scale. As Principal Product Manager, Jobs Platform, you'll take the helm at a defining moment - leading the charge as we scale the platform to become the default runtime for critical Roblox services worldwide. You Will Own Inference Platform end-to-end - set the multi-year vision for how Roblox engineers deploy, run, and scale AI and other services across our Core and Edge Datacenters, and cloud. Power Roblox's AI future - build the platform that brings frontier models and next-gen AI workloads to life, with the primitives, scheduling guarantees, and resource classes AI teams need to move fast. Evolve the platform's techni

Most PMs sit behind a roadmap. You'll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Forward Deployed Product Manager Enterprise AI deployments don't fail because the technology is wrong. They fail because no one bridges th