Product Support Engineer Jobs

Overview The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment. You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics. Key Responsibilities Leadership & Team Development Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems Establish clear expectations around ownership, on-call readiness, and operational excellence Drive hiring, onboarding, performance management, and career growth Foster a blameless, learning-oriented culture focused on patient impact and reliability Service Reliability & Production Operations Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities Lead major incident response, ensuring rapid triage, clear communication, and thorough post-incident reviews Oversee on-call rotations, escalation paths, and operational playbooks Ensure operational readiness and go-live support for new assays, pipelines, and platform capabilities Technical Strategy & Execution Partner with Engineering and Development teams to design resilient, fault-tolerant systems Drive best practices for monitoring, alerting, logging, and observability across lab and cloud platforms Reduce operational toil through automation, tooling, and process improvements Advocate for reliability, performance, and scalability requirements early in t

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Senior Software Engineer - Risk Location: Bengaluru (Onsite) Impact You’ll architect and build the next-generation risk solutions for FalconX and its clients. FalconX is the institutional gateway to digital asset markets. FalconX processes more than $1T+ in trading volume across spot and derivative instruments, has financed $2.5B+ in loan originations and is the 1st CFTC-registered swap dealer focused on cryptocurrency derivatives. You will evolve FalconX’s risk technology to be best-in-class. You will work on cutting-edge technology with the right balance of speed, accuracy and reliability. Well-reputed financial institutions and crypto firms will trust and rely on your solutions for their day-to-day work. You will help unlock increased business potential and opportunities for FalconX and our clients. Responsibilities Develop, maintain and enhance FalconX’s proprietary risk management tools, infrastructure, risk data, and processes. Architect and build scalable, robust, performant risk solutions for institutional customers and internal teams. Work closely with multiple members of the risk team to develop, maintain and improve the risk management stack. Coach and mentor teammates on supporting and maintaining FalconX’s risk solutions. Requirements Degree in Compu

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB. The position will be based in our Gurugram office. The standard work week will be Monday to Friday, every week. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in more than one of the following areas Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster dep

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is seeking a strategic and results-driven engineering leader who is passionate about cloud agnostic infrastructure, operational excellence, and enabling engineering teams to operate autonomously and build with confidence. As Head of Infrastructure, you'll lead a talented and geographically distributed team of engineers across the SF Bay Area, India, and Europe, fostering a culture of collaboration, ownership, and continuous improvement. You'll own the infrastructure that underpins one of the world's most widely used API platforms, an environment handling ~80,000 requests per second at the front door, and be responsible for its reliability, scalability, and evolution. In addition to infrastructure, you'll own the Site Reliability Engineering (SRE) function at Postman, setting the standards and practices that keep the platform reliable at scale. You'll work closely with engineering managers, product managers, and platform teams to drive the technical roadmap for our cloud agnostic infrastructure and reliability practices, ensuring we can support a large and rapidly growing engineering organization. If you're p

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As a Senior Security Operations Engineer you will: Serve as trusted advisor to team’s leadership and partner teams by clearly articulating business risks associated with security issues Harden our cloud-native environments (AWS, OCI, GCP) by introducing secure by default designs and features into network, tooling, and processes Own and drive resolutions for enabling engineers to design, build, and use infrastructure securely at scale by deploying secure architectures using infrastructure-as-code and reusable code libraries Manage IAM / RBAC for cloud infrastructure, and partner with IT on streamling authentication/authorization to ensure unified access control across the board Deploy and operationalize some of the security services and tools (eg: SIEM, SOAR, domain monitoring, endpoint tooling, cloud security tooling) Respond to security incidents and harden environments post-incidents. Support control monitoring and remediation for compliance initiatives Gather and analyze security metrics to address security issues with cross-team dependencies Be a problem solver who is empathetic to developer concerns and will employ construc

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Platform Intelligence Engineers are the engine behind Palantir’s most strategic and important operations. Engineers are responsible for designing, creating, and maintaining the critical data infrastructure layer that powers decision-making across the business. This infrastructure enables teams to understand product usage, stability trends, cost efficiency, value creation, revenue streams, and more. As an Intelligence Engineer, you will partner with teammates and leaders across the business to address, measure, and evaluate Palantir’s internal strategic and tactical performance. You will keep business outcomes in mind as you develop data pipelines, perform analysis, and work with stakeholders to operationalize insights that propel the business forward. Depending on which team you join, you might analyze cloud utilization, user metrics, stability KPIs, cost optimizations, or even model pricing changes all while ensuring best in class support for our partner teams. You will use Palantir’s platforms, just as Palantir’s customers do, to clean and enrich troves of data from disparate sources, allowing you to unlock key insights, create visualizations and custom applications that help drive day-to-day outcomes. Teams across Palantir will consult with and rely on you to help guide planning and decision-making for a wide range of topics while balancing various sets of priorities and weighing costs. About You You are proficient in Python and have experience in a previous or current job writing code on a day-to-day basis. You understand the challenges of finding the right data to answer a problem, cleaning data, and then distilling findings to executive-leve

The Product team builds full-stack features end-to-end. From designing our data models to implementing the subtle interaction behaviors that differentiate good software from great software. We work closely with UI designers and are supported by our infrastructure team. We aim to delight users with both large new features and smaller, daily product enhancements—thanks to our continuous deployment architecture. We want to create a superlative user experience, down to the smallest details. This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve You will work full-stack to develop new features used by millions of Asana users Participate in every step of the product development process with an open and curious team Develop clean, beautiful code and leave it better than you found it Experience growth and development by being paired with a mentor who will support and guide you through opportunities to stretch and learn About you 5+ years of experience working within large, well maintained codebases Experience using Typescript and React Excellent communication skills for collaborating with other teams Sound judgment when balancing moving quickly with producing quality code and long-term code maintainability Passionate about creating a superlative user experience and attentive to details Appreciate productivity and care deeply about helping teams collaborate more effectively and efficiently, including your own Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making At Asana, we're committed

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: Systems engineering experience, including Linux

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Services Engineers in the Infrastructure team are skilled in automation, backup, performance, and security that underpins mission-critical deployments at scale. In addition engineers within the team have specialisations in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. The position will be based in our Sydney office. The standard work week post ramping will be Tuesday to Saturday, every week. Why MongoDB is a fantastic place to work and build your career Be a part of the company that’s reinventing the database, passionate about innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with exceptionally talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do MongoDB, the developer data platform and AI platform of choice for modern applications, is on a mission to change the way people think about databases. As they build intelligent, data-driven experiences on our platform, our customers naturally encounter questions and challenges about how our approach to data and databases fits their specific use cases and architectural needs. In Technical Services, it’s our job to guide these people, helping them design, operate, and optimize their solutions so they can succeed with MongoDB. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, wh

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Why MongoDB is a fantastic place to work and build your career Be a part of the company that’s reinventing the database, passionate about innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with exceptionally talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: Systems engineering experience, including Linux perfo

The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift. We are looking to speak to candidates who are based in Dublin for our hybrid working model. About the Team MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results. Cool Things You’ll Do Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security Serve as an expert resource on standard methodologies for running MongoDB at scale Act as an advocate for customer and partner needs by collaborating with product management and development teams Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem Work with top ISV partners to ensure excellence for joint customers What You Need Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting A strong understanding of net

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. As an ideal candidate, you will have We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have 6 plus years of experience Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, Storage, networking, clusters, and troubleshooting Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Broad awareness of customer workloads and use cases, including performance, availability, and scalability Experience analyzing issues holistically, from the application tier through the dat

About the team MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas , Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor. Shift Information: We are looking to speak to candidates who are interested in working out of our Palo Alto, CA office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed Once considered ramped, they will transition to a permanent Wednesday - Sunday 8am-5pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability Why MongoDB is a fantastic place to work and build your career Be a part of the company that’s reinventing the database, passionate about innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with exceptionally talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do In this cross‑functional role as a Technical Services E