Product Support Engineer Jobs

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: Modal builds AI infrastructure products that developers love. That's how we grew so quickly and why word-of-mouth remains one of our most important channels today. From powering one of the largest vibe-coding platforms at Lovable to enabling teams like Ramp to build their own internal coding agents , Modal Sandboxes are used by developers to safely execute AI-generated code at scale. We're now hiring our first developer relations engineer focused on Modal Sandboxes. Whether it’s banger tweets , in-depth technical resources or long-form talks , we want to meet developers by any medium necessary and empower them to build and ship novel AI products. In this role, you will primarily be creating and distributing technical content that is unique, educational, and practical. This content will be the first Modal touchpoint for many of our users. We want to not only showcas

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We're looking for Forward Deployed ML Engineers who want to work at the intersection of deep technical work and direct customer impact. As an ML FDE, you'll partner with leading AI companies and foundation model labs to help them achieve state-of-the-art performance on their most demanding workloads — LLM serving, model training (SFT, RLHF), audio pipelines, scientific computing, and more. You're helping teams reach outcomes most engineers can't on their own. The FDE team today includes world-class software engineers, computational scientists, ML engineers, and former founders. We're looking for people with strong engineering fundamentals, deep curiosity across the AI stack, and energy for working directly with customers on hard problems. You will: Work hands-on with companies like Suno, Lovable, Cognition, and Meta to architect and optimize production AI workloads

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We’re looking for an Infrastructure Security Engineer to design and secure the core systems that power our platform. This role focuses on building security directly into our infrastructure—from container isolation and orchestration to identity and secrets management in a multi-tenant, cloud-native environment. You’ll work closely with engineering teams to define secure primitives and ensure our platform is resilient, scalable, and trustworthy by design. This is a hands-on, deeply technical role focused on real systems, not compliance or policy. What You'll Do: Platform & Runtime Security Design and improve isolation mechanisms for multi-tenant workloads (containers, sandboxing, execution environments) Strengthen boundaries between customers, workloads, and internal systems Identify and mitigate risks in distributed, dynamic compute environments Container &

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: Modal builds AI infrastructure products that developers love. That's how we grew so quickly, and why word of mouth remains one of our most important channels today. In this role, you will primarily create and distribute technical content that is unique, educational, and practical. This content will be the first Modal touchpoint for many of our users. We want to not only showcase the power and developer experience of Modal, but also serve as a trusted resource for them when implementing new AI technologies. In this role, you will: Distill the latest advancements in AI technology and educate developers on how to incorporate them. Give demos/talks about Modal and adjacent tools at developer events. Engage with users in our community, both online (X, LinkedInReddit, Slack) and at in-person events. Build relationships, integrations, and joint marketing activities with o

As a Senior Backend Engineer on Coder's Enterprise Experience team, you'll build the systems that help large organizations run Coder in production with confidence. You'll improve how Coder scales, how it's upgraded, and how reliably it performs in regulated, air-gapped, and enterprise environments. You'll work on a genuinely cross-functional team of backend, platform, and QA engineers who own the end-to-end experience for Coder operators. From designing new features to evolving Coder's architecture, you'll partner across engineering and product to solve complex problems and ship software that operators trust. What you'll do here Design and build new features end to end, from technical design through production rollout. Design and implement backend architecture changes that support Coder's long-term scalability goals. Investigate and resolve scalability bottlenecks under production-like load, from database access patterns to concurrency handling in coderd. Improve database migration safety and upgrade reliability through schema compatibility, background migrations, and safe rollback strategies. Own the backend side of issues surfaced by Coder operators and administrators. Document the design, implementation, and operational tradeoffs of the systems you build. Participate in code reviews, RFC-style design discussions, and on-call rotations for the services you own. What we're looking for 5+ years of professional software engineering experience, including significant production experience with Go. Deep understanding of Go's concurrency model, including goroutines, channels, the sync package, and debugging race conditions under real-world load. Experience designing and operating relational databases in production, including schema design, migrations, and transactions. Strong verbal and written communication skills. Exceptional debugging and troubleshooting skills, with the persistence to drive complex problems to resolution. A self-motivated, analytical engineer who enj

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the role The Solutions Engineer, Defense & CMMC will serve as Secureframe’s pre-sales technical and domain expert for customers operating across the defense industrial base. You will partner closely with Account Executives throughout the sales cycle, helping prospective customers understand their CMMC readiness needs, define the boundaries of their regulated environments, and evaluate how Secureframe can support their compliance program. You will translate complex requirements involving CUI, FCI, NIST SP 800-171, evidence collection, remediation, and assessment readiness into practical solution designs and compelling product demonstrations. This role requires more than general compliance knowledge. We are looking for someone who can establish credibility with security, IT, compliance, and executive stakeholders; navigate technically complex customer environments; and help Secureframe build a di

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s new Enterprise Resilience team is being formed to support the next era of growth by powering services that are reliable, scalable, and resilient by design. As our customer base expands and our systems scale, we need a dedicated group focused on partnering closely with product engineering teams to build and operate robust distributed systems across all of Vanta’s environments, including our new FedRAMP deployment. In this role, you’ll help define the foundations of reliability at Vanta including shaping best practices, building core infrastructure, and guiding teams as they design services that perform consistently for customers. This team will have a broad and deep impact across product engineering. Your work will influence how every Vanta engineer builds, deploys, monitors, and maintains their services, whether for our commercial environment or regulated customers with more stringent requirements. You’ll develop tools and frameworks that make it easier to detect and remediate issues, improve operational readiness, and support feature development that meets the needs of increasingly large and complex enterprise customers. Vanta engineers design and develop new product functionality and infrastructure using modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, GitHub Actions, and AWS services such as Fargate and ECS. If you're excited to help define a new function, raise the reliability bar across an entire engineering organization, and build systems that scale with Vanta’s growth, we’d love to meet you. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Security Engineer at Vanta, you’ll own projects with impact across the business to help us run an efficient and highly effective security team. The security team at Vanta ensures that we are a trustworthy steward of sensitive data. We also contribute subject matter expertise to the product, sales, marketing, support, and engineering functions, given the nature of our business. You’ll join Vanta’s Security organization, which provides essential security operational services, is directly involved in the software development process and building tools to make it easy for developers to ship products securely, sets policies and standards regarding enterprise-wide security requirements, and offers advisory services to enable our business to thrive while effectively managing risk. If you’re someone who has high initiative and enjoys problem solving while having impact at a high-growth company, we would love to hear from you! What you’ll do as a Senior Security Engineer at Vanta: Participate in team exercises to identify potential security risks, including threat modeling and tabletop scenarios Contribute to complex prioritization discussions around which risks are the most important to solve next Plan projects to address the risks we prioritize, and coordinate with cross-functional stakeholders across the company to execute those projects Build maintainable programs to implement operational excellence where ongoing work is needed to achieve our goals (e.g. vulnerability management) Partner with engineering teams to architect secure software, address security concerns, and build a strong security culture Build, customize, a

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities: Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level — not just the surface Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs Maintain accurate records of all client interactions, escalating issues to engineering or product teams as needed Identify patterns in support requests and proactively surface product feedback and client insights to internal teams Leverage AI tools to streamline and optimize day-to-day responsibilities Contribute to the development of help articles, training materials, and client-facing documentation Need-to-Haves: Experience working at a bank or credit union — you know what a core system is, you understand regulatory requirements, and you can speak your clients' language A natural curiosity to dig past the surface-level problem and uncover what clients actually need Strong written and verbal communication skills with a client-first mindset Ability to manage multiple open issues simultaneously without dropping the ball Comfort working in a fast-paced, early-stage startup environment where the playbook is sti

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Role Overview: We are seeking a skilled and experienced Senior AI Engineer – AI Platform to join our ClickUp Engineering team. In this role, you will play a critical part in both building the core AI platform and directly applying large language models (LLMs) to deliver intelligent features across ClickUp. You will focus on backend systems that enable scalable, reliable, and secure AI-powered capabilities, while also working hands-on with LLMs to solve real user problems and drive product innovation. Key Responsibilities: Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models. Apply LLMs and other AI technologies directly to build and enhance ClickUp’s intelligent features, working closely with product and engineering teams to deliver impactful solutions. Build and maintain robust APIs and backend systems that enable seamless integration of AI-powered features into ClickUp’s core platform. Develop infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production. Integrate with multiple LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost. Drive the adoption of best practices in AI privacy, security, and compliance, including data anonymization, secure data handling, and regulatory adherence. Optimize platform performance, scalability, and cost-efficiency, leveraging cloud-native technologies and distributed systems. Stay curre

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Role Overview: We are seeking a highly skilled Staff AI Engineer – AI Platform to join our ClickUp Engineering team. In this role, you will play a critical part in both building the core AI platform and directly applying large language models (LLMs) to deliver intelligent features across ClickUp. You will focus on backend systems that enable scalable, reliable, and secure AI-powered capabilities, while also working hands-on with LLMs to solve real user problems and drive product innovation. Key Responsibilities: Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models. Apply LLMs and other AI technologies directly to build and enhance ClickUp’s intelligent features, working closely with product and engineering teams to deliver impactful solutions. Build and maintain robust APIs and backend systems that enable seamless integration of AI-powered features into ClickUp’s core platform. Develop infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production. Integrate with multiple LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost. Drive the adoption of best practices in AI privacy, security, and compliance, including data anonymization, secure data handling, and regulatory adherence. Optimize platform performance, scalability, and cost-efficiency, leveraging cloud-native technologies and distributed systems. Stay current with ad

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Bazaarvoice Content & Creators (C&C) Technical Services team is hiring an Implementation Engineer with experience delivering custom integration technologies in a professional services capacity. As a Technical Services Engineer, you will partner closely with client-facing and engineering colleagues in the US, UK, and Australia to deliver and support Bazaarvoice C&C products and services. This is a hybrid role that incorporates both business and technical responsibilities.

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are looking for an experienced senior software engineer, who has hands-on experience with Golang and TypeScript (Angular). Your daily tasks will include feature development, technical designs, refactoring and creating proof of concept solutions for our P4 One product. P4 One is a free desktop version control application built by Perforce specifically for artists, designers, and creators. It provides an intuitive, visual interface for managing large binary files and tracking creative assets (like 3D models and 2D textures) without requiring deep technical knowledge of complex version control systems.

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. About the Role The Perforce IP Lifecycle Management (IPLM) suite - used by semiconductor and hardware design teams to manage their intellectual property (IP), releases, and dependencies at scale - includes a Python command-line client (pi), the IPLM API server, the PiCache caching layer, and a Web based interface. As a Senior Software Engineer on the IPLM team, you will own end-to-end features across the CLI and PiCache. You will be expected to work closely with the server team that provides the API and database layers, as well as solutions and support teams to help resolve customer errors. This role blends product feature work, systems engineering, and modern AI-assisted development practices.

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Priten Nayak, the VP of Cloud Operations at Perforce, is searching for a Senior DevOps Engineer III, India to design and build the next-generation cloud platform for Perforce’s SaaS product portfolio to ensure the security, reliability, and high availability of all our production & CI/CD environments and applications. In this vital role, you will drive the design, development, & Implementation of automated tools and technologies to enable efficient delivery and service management of the production services & release deliveries. Drive the adoption of AI-assisted cloudops practices and agentic automation to improve operational efficiency, security, incident response, and platform reliability across the software delivery lifecycle.