Product Support Engineer Jobs

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Privacy Engineering team’s mission is to protect the trust of our customers by embedding privacy into every layer of Robinhood’s technology and culture. We collaborate across Engineering, Product, Legal, and Compliance to make sure privacy, data governance, and security are integral to every initiative. As a Privacy Engineer, you’ll lead privacy reviews, guide the design of privacy-enhancing technologies, and help scale our privacy-by-design programs — while also championing the use of AI and agentic tooling to transform how the team runs privacy operations and processes. This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Conduct detailed privacy architecture reviews to identify potential risks, recommend controls, and ensure privacy-by-design is built into every technical layer Partner with Engineering, Product, Legal, and Compliance to implement privacy-by-d

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. At Robinhood, Quality Engineering (QE) is a critical function within our broader engineering organization. We serve as the final line of defense for product quality—empowering teams to ship confidently by embedding robust test strategies, running critical end-to-end checks, and maintaining automation systems that scale with our product velocity. Our mission is to uphold a high bar for customer experience, especially during P0 launches, through a mix of technical expertise, test execution, and cross-functional collaboration. As a Quality Engineer, you will support high-impact product launches by designing test strategies, executing manual and automated testing, and partnering with our contractor team on regression test cycles. This role requires someone who thrives in fast-paced environments, cares deeply about the customer experience, and is eager to shape the test infrastructure behind Robinhood’s iOS, Android, and Web apps. This role is based in our Toronto office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experienc

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. As a Software Engineer, you’ll build and own backend services, infrastructure, and data systems that support Robinhood’s core financial products. You’ll solve complex scalability challenges while gaining deep expertise in U.S. financial systems and making a direct impact on the products used by millions. The Brokerage team’s mission is to pave the way for launching new features, expanding into diverse financial services, and welcoming millions more people into the financial system. The team owns critical services that support trading and brokerage infrastructure and partners closely with other engineering, product, and operations teams across Robinhood. The Incentives team drives user growth and engagement through both strategic incentives and platform capabilities. One sub-team focuses on increasing net deposits by testing incentive and non-incentive levers, while the other builds Robinhood’s centralized, scalable platform to support personalized, company-wide rewards. The Identity team protects both Robinhood and its customers by preventing fraud and ensuring regulatory compliance. They own key systems for identity verification, KYC, and fraud prevention across all product

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY and The U.S. Department of Treasury to develop and operate the program, which aims to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative. The Government Products team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive experiences. You will help shape systems that enable customers to plan for their financial future with confidence! As an iOS Engineer on the Government Products team, you’ll help build mobile experiences for a historic initiative designed to expand market access for the next generation of Americans. You’ll ship intuitive, secure, and scalable features that make long-term investing and account management feel simple and accessible, while partnering w

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase’s Consumer Engagement and Experience (CEE) Surfaces team owns the front door to support for millions of customers: help.coinbase.com, social support, and Athena, the knowledge platform used by CX agents. We are rebuilding these experiences to be AI-native, with retrieval, generation, and agentic resolution at the core. We’re hiring an Engineering Manager to lead and scale the team responsible for these surfaces. You’ll set technical strategy and 12-month direction for AI-assisted self-service support, improving automated resolution quality and customer satisfaction while meeting Coinbase’s standards for safety, privacy, reliability, and cost. What you’ll do Lead a high-ownership engineering team building Help Center, social support, and agent knowledge experiences. Own end-to-end delivery of self-service discovery, conversational and agentic resolution, intelligent routing, escalation, and human handoff. Define architecture for secure, reliable, scalable systems spanning search, knowledge retrieval, chat orchestration, CRM, and ticketing integrations. Establish evaluation harnesses, quality metrics, feedback loops, and safeguards for accuracy, groundedness, privacy, and safety. Partner with Product, Design, CX Operations, Data, Compliance, Legal, Privacy, and Security on roadmaps, metrics, and execution. Evaluate build-versus-buy options and operationalize t

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY and The U.S. Department of Treasury to develop and operate the program, which aims to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative. The Government Products team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive experiences. You will help shape systems that enable customers to plan for their financial future with confidence! As an Android Engineer on the Government Products team, you’ll help build mobile experiences for a historic initiative designed to expand market access for the next generation of Americans. You’ll ship intuitive, secure, and scalable features that make long-term investing and account management feel simple and accessible, while partneri

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. This team, part of the Enterprise Applications and Architecture org, owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows with speed and accuracy. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale from Brazil. What you'll do: Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams. Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem. Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges. Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing). Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams. Required Skills and Experience: 5+

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. Rider Engagement develops rider-facing engagement levers and optimizes user pricing experience to drive both short term and long term business outcomes. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Work closely with cross-functional teams and partner teams to develop solutions based on technology and business needs, and advance team’s goals and priorities Independently lead features from idea to positive execution and launch Unblock, support and communicate with internal partners to achieve results Write well-crafted, well-tested, readable, maintaina

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Location This position needs to be based in the Beijing, China office 3 days a week. No Relocation and Visa Support The Community You Will Join The Notifications team at Airbnb is dedicated to designing and building the core notification systems that deliver seamless and effective notification experiences to our guests and hosts globally. We collaborate with product teams across the company to understand notification needs and empower them through scalable solutions. By leveraging modern technology and thoughtful governance, we strive to enhance guest and host engagement, minimize user fatigue, and drive meaningful business outcomes. The Difference You Will Make We are looking for backend engineers who are passionate about building reliable systems and delivering user impact through their work. You will work in a global collaboration environment to turn product and engineering ideas into production systems. You will contribute to the development and evolution of our notification platform, help improve delivery timing and channel selection, and build scalable solutions that support

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the team behind our continuous patronage features including channel Subscriptions, Gifting, and Turbo. As a member of our team, you’ll work alongside our highly engaged and collaborative team to design, build and maintain systems that scale to millions of concurrent users. We actively seek to improve our experiences and are looking for members that are passionate about our end users. Our team is based in San Francisco, CA and Seattle, WA You Will: Create interactive experiences that are rewarding for both viewers and creators Architect and build robust, scalable applications that can handle millions of concurrent users Participate in Operational Excellence work to maintain and support our live services Collaborate with fellow engineers, product managers and designers to build new products and solutions You Have: 1+ years of professional software development experience with a focus on building scalable systems Excellent proficiency in modern programming languages (Python, Java, Go) and distributed system technologies A track record of building product experiences that users love Sharp problem

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the team behind our continuous patronage features including channel Subscriptions, Gifting, and Turbo. As a member of our team, you’ll work alongside our highly engaged and collaborative team to design, build and maintain systems that scale to millions of concurrent users. We actively seek to improve our experiences and are looking for members that are passionate about our end users. Our team is based in San Francisco, CA and Seattle, WA You Will: Create interactive experiences that are rewarding for both viewers and creators Architect and build robust, scalable applications that can handle millions of concurrent users Participate in Operational Excellence work to maintain and support our live services Collaborate with fellow engineers, product managers and designers to build new products and solutions You Have: 1+ years of professional software development experience with a focus on building scalable systems Excellent proficiency in modern programming languages (Python, Java, Go) and distributed system technologies A track record of building product experiences that users love Sharp problem

Stripe is building the economic infrastructure for the internet. Millions of businesses use Stripe to accept payments, manage revenue, and grow globally. Stripe Tax helps businesses calculate, collect, and manage indirect taxes as they sell across products, markets, and business models. We’re hiring a Staff Product Manager to help shape the future of Stripe Tax. In this role, you will lead high-impact product strategy and execution across a broad portfolio, making it easier for businesses to understand, calculate, collect, and manage tax as they grow. What you’ll do As a Staff Product Manager on Stripe Tax, you will identify the most important opportunities to improve our tax products and turn them into focused strategies, durable platforms, and exceptional user experiences. You will work closely with Engineering, Design, Tax, Partnerships, Go-to-Market, and other product teams to: Set strategy and lead product initiatives that help more businesses successfully adopt and use Stripe Tax. Improve the speed, accuracy, reliability, and usability of Stripe Tax calculations and related workflows. Expand support for the geographies, tax requirements, industries, products, and business models that matter most to Stripe users. Build capabilities for complex tax needs, such as registrations, exemptions, address and fulfillment logic, tax customization, and other business-specific requirements. Develop scalable products and platform capabilities that work across Stripe’s ecosystem, including integrations, connector apps, marketplaces, and Connect platforms. Partner across Stripe to create coherent end-to-end experiences spanning calculation, collection, reporting, and tax management. Use customer insight, market context, data, and technical understanding to prioritize investments and make clear tradeoffs. Align senior stakeholders and cross-functional partners around a shared product direction, measurable outcomes, and an execution plan. What success looks like You will help m

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business. What you’ll do As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact. Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. Responsibilities Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends acros

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. What you'll do We're looking for software engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end Work closely with engineers, desig

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Tax compliance is a hard problem. When millions of payments flow through a marketplace or platform, the rules for what gets reported, to whom, in which format, and by when are complex, high-stakes, and vary by country. The Connect Tax Reporting team builds products to help businesses collect and verify tax information, prepare and deliver tax forms, and manage reporting obligations across jurisdictions. This includes 1099 reporting in the US and digital platform reporting across the EU, Australia, Canada, the UK, and other regions. This is a domain where correctness, reliability, and user trust matter deeply. A late filing, an incorrect form, or a missed reporting threshold can create regulatory risk and erode trust with platforms and their sellers. Our systems handle high-volume seasonal workflows, support complex country-specific rules, and remain dependable under fixed filing deadlines. What you’ll do You’ll build products and systems that simplify tax reporting for platforms and their users. You’ll take projects from discovery and technical design through implementation, launch, and operation. Your work may include improving tax information collection, building APIs and data pipelines, automating reporting processes, and strengthening the reliability of production systems. You’ll collaborate with product managers, tax operations, support, and engineers across Stripe. AI-assisted development will be part of your day-to-day work as you des