Product Support Operations Associate Jobs

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Our Federal Sales team has a unique mission to help government customers understand the transformative impact that highly capable AI models can bring to their agencies and missions. This role combines technical understanding, strategic vision, partnership management, and value-driven strategy tailored specifically to federal customers. You’ll drive key opportunities through the entire federal sales cycle, from pipeline generation to closure. You’ll collaborate closely with researchers, engineers, and solution strategists to help government customers advance their missions through AI. This role is based in Washington DC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you'll: Manage a focused set of key federal accounts, developing and executing comprehensive federal account plans. Lead federal customers through their AI adoption journey, from consideration to successful deployment. Partner with solutions and research engineering to build and execute complex government customer programs and projects. Own and manage a federal consumption revenue target. Oversee consumption revenue forecasting and reporting. Analyze key federal account metrics and provide insights to internal and external stakeholders. Closely monitor the federal landscape (agencies, policies, competitors, partners, etc.) to inform product roadmaps and corporate strategies. Collaborate cross-functionally with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering. Support the recruitment

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities,

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Customer Experience (CX) team sits at the center of Instacart’s support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps. We deliver empathetic, high-quality support through a blend of data-driven, operational excellence. By focusing on clear communication, critical thinking, and continuous improvement, we ensure that every customer interaction not only resolves the immediate issue but also consistently enhances the overall Instacart experience. About the Job This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We a

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. We are accepting applications for this position until 10/16/2026 Position Overview: The Single-Family division within Freddie Mac is seeking curious, motivated college students for a summer internship. Interns will gain hands-on experience supporting data analytics, reporting, business processes, and risk management activities while building skills through mentorship, training, and collaboration. This opportunity is ideal for college juniors interested in data analytics, statistical analysis, quantitative problem solving, and emerging technologies, including AI-enabled tools. Our Impact: Single-Family uses data analysis, reporting, and risk management to support business decisions and deliver solutions for customers. We optimize, visualize, and govern data across the data lifecycle while modernizing the Single-Family data ecosystem. We leverage statistical analysis, quantitative modeling, structured rules, and emerging technologies to improve operational effectiveness. Your Impact: Assist product owners, team members, and business partners with gathering requirements, documenting user stories, and clarifying project scope. Support day-to-day operations and projects through data analysis, impact analysis, user acceptance testing, reporting, and other business or technical support activities. Coll

The NVIDIA DGXC Data Services team builds cloud-native systems, frameworks, and services for managing data across hybrid and multi-cloud infrastructure. We are building the next-generation data and storage infrastructure to solve some of the hardest problems in AI: storage, access, ingestion, governance, observability, and data management for exabyte-scale, high-performance GPU-based training and inference jobs. Our work gives NVIDIA teams the foundational capabilities they need to build, train, deploy, and operate AI products at scale without reinventing critical data infrastructure for every workload. What you will be doing: Build cloud-native data and storage services for hybrid and multi-cloud infrastructure, including dataset discovery, ingestion, governance, checkpointing, observability, and low-latency access. Develop scalable cloud-native services and APIs that support exabyte-scale, high-performance GPU training and inference workflows. Work closely with product managers, internal AI teams, platform teams, and partner engineering teams to understand requirements and turn them into reliable production systems. Collaborate with SRE, operations, and support teams to improve service reliability, performance, observability, on-call readiness, and operational scale. Use modern software engineering practices, including AI-assisted and agentic development workflows, while maintaining high standards for design, testing, security, and verification. What we need to see: BS in Computer Science, Information Systems, Computer Engineering, or equivalent experience, with 5+ years of software engineering experience. Strong foundation in algorithms, data structures, distributed systems, and practi

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Bitstamp made history in 2011 as the world’s first regulated crypto exchange. Today, we are entering an ambitious new chapter as part of the Robinhood family. The Risk team's mission is to safeguard Robinhood's operations by providing robust second-line oversight of technology and cyber risk. We focus on protecting our customers and maintaining the trust of regulators and partners. We collaborate with security, engineering, and product teams to ensure our technology arrangements are resilient and secure. Our team values rigorous analysis, open communication, and proactive risk management! Together, we ensure that our digital asset and brokerage services scale safely. As ICT Risk Oversight Lead , you will serve as a key representative of the second line of defense for cyber and technology risk, providing independent challenge and oversight across technology operations, major change initiatives, risk appetite monitoring, and cyber and IT governance. In this role, you will review whether the business is operating within our risk appetite, assess the effectiveness of technology-related controls, and support regulatory alignment. You will also help strengthen

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Core Infrastructure team's mission is to build and evolve the foundational platform that every Robinhood engineering team builds on — owning the systems, primitives, and developer-facing abstractions that power 24/7 trading, crypto, and global expansion. We treat infrastructure as a product: reliable, fast to provision, and invisible to the teams above it. As a Senior Staff Software Developer on Core Infrastructure, you will own the architectural evolution of three deeply interconnected domains: service mesh and connectivity, compute platform, and infrastructure provisioning. Your decisions will directly shape engineering velocity, operational reliability, and Robinhood's ability to expand to new regions and markets. This is not an operations role — it's a once-in-a-platform-lifecycle opportunity to redesign the foundation before complexity becomes permanent! This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-p

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers ge

We’re looking for a Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend, to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 3+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Exceptiona

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

We’re looking for a Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend, to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 3+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Exceptiona

We’re looking for a Staff Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 8+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Excep

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Chief of Staff is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration. Key Responsibilities Sales Strategy & Execution: Partner with the CRO to define and implement sales strategies, forecasts, and performance metrics. Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools. Cross-Functional Coordination: Work closely with marketing, product, and customer success teams to ensure cohesive go-to-market execution. Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment. Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture. Stakeholder Management: Serve as a liaison between sales leadership and executive teams, ensuring clear communication and strat

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 What You’ll Own Lead, coach, and develop a team of Account Executives focused on the commercial segment across AMER. Drive pipeline generation, deal execution, and consistent attainment of regional revenue targets. Build a strong operating cadence around forecasting, pipeline inspection, deal reviews, rep development, and performance management. Hire, ramp, and retain high-performing talent while creating an ambitious, inclusive, and motivating team culture. Improve sales process scalability through better use of CRM data, performance metrics, and repeatable best practices. Partner closely with Growth, Marketing, Operations, and Product to improve conversion, support important accounts, and remove friction in the customer journey. Reinforce high standards for thoughtful, value-based selling and customer-first leadership. Report on performance, pipeline health, forecast accuracy, and improvement opportunities to senior leadership. Required Qualifications Significant experience leading B2B SaaS sales teams in a commercial, SMB, or mid-market motion. Strong understanding of selling across AMER markets and how regional nuance shapes coaching, hiring, and execution. Proven track record coaching high-performing sellers and improving team productivity, forecast quality, and revenue outcomes. Experience building or scaling repeatable new-business and outbound motions. Strong analytical and operational instincts, with comfort using CRM data, sales metrics, and pipeline insights to drive decisions. Excellent communication, collaboration, and change-management skills. Ability to influence partners across Marketin

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Role Overview: We are seeking a highly skilled Staff AI Engineer - Multi-Agent Frameworks to join our AI Platform team. In this role, you will play a pivotal part in building a cutting-edge platform that empowers our users to create and deploy sophisticated intelligent agents, with a key focus on enabling collaborative and multi-agentic behaviors . This is a backend-focused role that requires deep expertise in AI, large language models (LLMs), and orchestration software. Key Responsibilities: Design, develop, and maintain a robust platform to enable users to create and manage AI agents and their interactions. Integrate and work with multiple LLMs, ensuring seamless orchestration and scalability for both individual and coordinated agent operations. Leverage orchestration frameworks like LangGraph and others to build complex workflows and pipelines that support diverse agent functionalities, including frameworks for multi-agent coordination . Develop and implement evaluation frameworks for testing AI agents in challenging and complex scenarios, focusing on individual performance and system-level dynamics. Stay at the forefront of AI advancements, incorporating the latest research and technologies into our platform to enhance agent capabilities and collaboration. Collaborate with cross-functional teams, including product managers, designers, and frontend engineers, to deliver a seamless user experience for building and deploying intelligent systems. Address challenging AI privacy scenarios, ensuring compliance with data protection regulations and best practices within agent-based applications. Contribute