Product Support Operations Director in Foster City

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About Replit Replit is building the world's most ubiquitous AI coding agent. Replit Agent can be used by anybody to bring their ideas to life. Whether it's an app for yourself, the next great startup idea, or a tool to make you more productive at work, Replit Agent can help build it. Replit is also the leader in secure vibe coding. We protect apps, give users features to manage security risks, and help them vibe code more safely. About the role: Replit is changing how people and companies turn ideas into software. Reaching those customers requires engineering that connects acquisition to the product experience and gives teams trustworthy evidence about what works. This role goes beyond operating conventional marketing technology. You will rethink growth systems for a world where agents can observe performance, diagnose problems, take action, and learn from the result. As the founding engineer for Growth Enablement, you will set the technical direction for this area. You will build agentic systems alongside shared foundations for attribution, audiences, lifecycle engagement, referrals, and promotions. The work spans web, mobile, billing, and data. You will work directly with marketing, sales, and partnerships to find the highest-leverage problems and ship the first solutions. Successful projects will become platforms that help these teams move faster and give Replit a clearer view of what drives durable growth. You will: Design agentic growth systems that monitor performance, diagnose failures, run approved experiments, and improve from the results. Explore AI-native approaches to answer engine optimization, campaign operations, audience discovery, and measurement. Build acquisition measurement across web and mobile, in

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About The Role Replit is where millions of people learn to build software - and our documentation and learning content are where they get going or give up. We're taking ownership of that experience, and we're looking for a Learning Experience Creator who can make it worthy of the product: someone who turns product knowledge into experiences people actually use - clear written docs, guided learning, short video, interactive experiences - findable at the moment of need, accurate every time, and genuinely enjoyable. You're a learning-experience creator first. You understand how people actually learn a product - what they're trying to accomplish, where they get stuck, what format serves each moment - and you move fluidly between writing a crisp help article, designing a hands-on walkthrough, and producing a short video. Underneath it all, you're a storyteller: you know how to earn attention in the first few seconds, hold it against real-world attention spans, and make ideas stick - and sometimes make something people can't help but share. You're also a builder: unafraid to try new formats and experiment, you read the data and listen to customers, and you continually improve and evolve with speed as our product evolves. You'll turn complex things into simple, useful experiences, and you'll own how well they land. The Mission : help every user - external customers and internal teams - self-serve to reach their creative and business goals, with content so good, so current, and so findable that they don't need to open a ticket. Success looks like real ticket deflection, faster activation, and high CSAT. What You'll Own New documentation and learning content. You'll populate our documentation and learning surfaces with new, acc

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our engineering team for a 12-week paid internship where you'll work alongside world-class engineers, designers, and product managers to build the future of software creation. You'll contribute to real features that impact millions of developers worldwide, from our AI-powered development environment to the infrastructure that makes lightning-fast collaboration possible. This isn't just about learning—you'll ship meaningful code that helps democratize software creation. Whether you're optimizing our cloud infrastructure, building intuitive developer tools, or enhancing our AI agents, your work will directly empower creators around the globe. You will: Ship real features to millions of developers using Replit's platform Collaborate cross-functionally with engineers, designers, product managers, and AI researchers Build and optimize developer experiences that make coding accessible to everyone Work on cutting-edge AI tools and infrastructure that power the next generation of software creation Learn from the best in an environment where your ideas are heard and often implemented Required skills and experience: Currently pursuing a Bachelor's, Master's, or PhD in Computer Science, Computer Engineering, or related technical field Have at least one semester of schooling remaining after the internship completion Proficient in at least one programming language and comfortable with full stack development Passionate about developer tools, AI, or making technology more accessible Thrive in fast-paced environments where you can move quickly and adapt to changing priorities What we value : Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions Se

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We're seeking an Engineering Manager, UX to help build the future of AI user interfaces. In this role, you'll build and manage a team that bridges design and engineering to create intuitive, performant user interfaces that make software creation accessible on any device. You'll guide your team in building production-ready frameworks and patterns that enable high-quality in-product experiences. You’ll also help your team build core user interfaces for interacting with AI. You will: Build, mentor, and grow a team of frontend engineers, reenforcing Replit’s culture of UI excellence and craft. Define the technical vision and strategy for building/extending user interface frameworks in order to help Replit ship high quality user experiences fast. Engage design and product engineering teams to understand, triage, and prioritize requirements. Set an ambitious vision for the future of AI user interfaces, and help the team sequence the steps to make it a reality. Help the Design team tastefully refine designs by taking into account technical constraints, timelines and resources. Use your deep understanding of technology, the product, and UI, to increase the quality, performance and usage of Replit’s most important surfaces. Required skills and experience: 4+ years of engineering management experience with a track record of building and scaling high-performing teams. Proven experience delivering ambitious projects that require coordinating across multiple teams / departments. Deep technical experience in many of the following: React, CSS, CSS frameworks, mobile web, Figma. Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About this role: Accelerate engineering velocity and reduce friction in the Replit development experience by stewarding our codebases, tooling, and developer workflows. You will directly impact every engineer who ships code at Replit. By focusing on developer experience, you will act as a force multiplier across all product development teams, enabling faster feature delivery, happier developers, and reduced operational overhead. The role combines the technical depth needed to navigate a complex, polyglot codebase with the product mindset to understand how infrastructure decisions impact developer productivity and ultimately customer value delivery. You will also partner closely with the AI team on our internal AI platform — which already generates more than 60% of all merged PRs at Replit — to improve the Agent's output and help shape strategy around the Agent's default stack. This is an early hire in this area, so you will have agency and have an accelerated career path as the team undoubtedly grows. You will: Maintain and evolve our codebase structure — a complex TypeScript monorepo, Go services, npm packages, and internal Agentic tooling. Own the build and test pipelines and optimize them to minimize build times and improve developer iteration speed. Drive code generation and type-safe interfaces across service boundaries (e.g., GraphQL, Protocol Buffers, gRPC, OpenAPI). Set the standards for code quality using automation tools such as TypeScript, ESLint, Prettier, and Go linters/formatters — building custom rules and plugins to enforce Replit-specific requirements. Streamline development setup and the onboarding experience. Work with platform teams to improve deployment processes, infrastructure integrations, and e

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About this Job Replit is redefining how software is built, and who gets to build it. Our mission is to achieve Autonomy for All : making programming accessible, collaborative, and powered by AI. To realize this vision, we are building a brand that is as iconic, inventive, and human as the product itself. We are seeking a Brand Copy Lead to shape how Replit is expressed across the world. You will be responsible for crafting the voice of our brand, writing breakthrough copy across campaigns, marketing assets, and product surfaces, and ensuring Replit’s story shows up with clarity, consistency, and cultural impact. You’ll move fluidly from high-level concepting to meticulous execution, working closely with design, marketing, product, and external partners to bring the Replit narrative to life. This is a role for a Copy Lead who thrives at the intersection of storytelling and strategy. Someone who can define timeless brand foundations while also creating standout expressions that inspire, resonate, and endure. This role reports directly to the Executive Creative Director, ensuring close collaboration on vision, craft, and execution. In this role you will: Define and evolve Replit’s brand voice, tone, and narrative across all communications. Lead copywriting for high-profile product launches, campaigns, events, and cultural activations. Write and adapt marketing assets across channels — web, social, email, paid media, video scripts, event copy, and more. Create scalable editorial guidelines and frameworks that empower teams across the company to write with excellence. Collaborate with designers, marketers, strategists, and agency partners. Elevate the quality of writing across every touchpoint, advocating for clarity, creat

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Replit’s ecosystem is powered by an expanding array of external services and essential AI model partners. As our lead for Security Vendor Risk & Contract Reviews, you will architect and execute a risk management program focused on substantive evaluation rather than just processing checklists. You’ll analyze SOC 2 documentation, security assessments, and system architectures to determine actual risk profiles, collaborating with our Legal team to secure necessary contractual protections. This role reports to the Head of Security GRC and involves high-impact partnerships across Legal, Engineering, and Product teams. What You'll Do Run substantive third-party risk management (TPRM), independently evaluating real risk, not just processing questionnaire responses Review SOC 2 reports, pen test findings, and architecture documentation to form an independent view of vendor risk, extending the same rigor to AI/model providers Partner with Legal on vendor and AI contract terms, including DPAs, subprocessor agreements, and AI-specific provisions Review contracts for non-standard security language when flagged by Legal or deal desk, and recommend redlines Maintain the vendor and AI/model risk register, feeding findings into the company's master risk register Enable sales through maturing the customer trust program Build the capability for continuous monitoring of vendor ecosystem Required Skills & Experience 8+ years in third-party/vendor risk management, security risk, or a related GRC role Demonstrated ability to independently assess vendor risk rather than relying on questionnaire responses alone, fluent in reading SOC 2 reports, ISO certificates, pen test summaries, and architecture documentation Experi

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We're seeking a Design Engineer to bridge the gap between design and engineering at Replit. In this role, you'll help shape our design system implementation, architect front-end solutions, and ensure seamless user experiences across our platform. You'll be instrumental in creating the technical foundation that allows us to enable anyone with an idea to create apps. You will: Architect and implement complex UI components and systems that balance aesthetics with technical performance Lead the technical implementation and evolution of our design system (Replit UI) Create prototypes to explore new interaction models and validate design concepts Collaborate closely with product designers to bring designs to life with pixel-perfect precision Establish best practices for front-end development and component architecture Mentor engineers on design principles and implementation techniques Develop tools and processes to improve design-to-development workflow Contribute to design reviews with a focus on technical feasibility and implementation Champion accessible, responsive, and performant user interfaces Required Skills & Experience 8+ years of experience in front-end development with a strong design sensibility Expert-level knowledge of HTML, CSS, and JavaScript/TypeScript Deep experience with modern front-end frameworks (React preferred) Strong understanding of design systems and component-based architecture Experience implementing complex UI animations and interactions Proven ability to translate design concepts into production-ready code Strong communication skills to effectively collaborate with both design and engineering teams Experience with accessibility standards and best practices Bonus Qualificati

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a GTM & G+A Sourcer , you won't just be filling seats; you will be the primary architect of the talent pipeline that builds the future of our business, operations, and growth teams. We are seeking a Fixed Term Full Time employee for a 6 - 12 month term . The Mission At Replit, we don’t look for average talent; we look for "10x" builders and creators. Your mission is to find the needles in the haystack—high-impact professionals across Go-to-Market (Sales, Marketing, Growth) and G+A (Finance, People, Ops) who are product-minded and excited by the challenge of democratizing coding. Key Responsibilities Strategic Pipeline Building: Identify and engage top-tier talent for GTM functions and G+A roles. Creative Outreach: Utilize AI tools to streamline workflows while crafting highly personalized, compelling outreach that resonates with the Replit ethos. Deep Research: Map out talent across LinkedIn, X (Twitter), competitive startups, and niche professional communities to uncover "undiscovered" talent. Full Lifecycle Partnership: Collaborate closely with Recruiters and Business Leads to calibrate profiles and refine search strategies in real-time. Data-Driven Iteration: Track conversion rates and leverage data to pivot sourcing strategies as needed. Who You Are Experience: 3+ years of sourcing experience with a focus on GTM or G+A roles, ideally within a high-growth startup environment. Business Acumen: You understand the AI/SaaS landscape and know what excellence looks like in non-technical candidates within our specific culture. Persistence: You possess a "hunter" mentality and enjoy the challenge of identifying talent for highly specific, specialized roles. High Agency: You are self-directed, comfortable operating wi

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Help power the development of Replit Agent as an engineer in the Replit Cloud organization. The Replit Cloud team builds Replit’s first party cloud infrastructure so users can build, scale, and succeed entirely on Replit. They manage databases, application storage, app publishing and hosting, development/production environment splitting, custom domains, and more. By having a set of first party services that integrate seamlessly, you will power one of Replit’s key product differentiators. You will: Work closely with designers and product managers, to quickly iterate on Replit Cloud to continually grow and improve the product. Drive full-stack feature development from conception to deployment, taking ownership of key product initiatives. Contribute to architectural decisions that shape the future of our product. Ship product and build infrastructure as a true full stack builder using: TypeScript, React, CSS, Postgres, Go, and Terraform. Examples of what you could do: Leverage our unique cloud infrastructure to build differentiated full product experiences, helping non-technical or semi-technical users remove roadblocks to success. Leverage AI agents to proactively optimize or suggest app improvements on latency, reliability, SEO, and more. Be part of engineering leadership, steering teams towards the highest impact work and supporting initiatives across the company. Required skills and experience: Bachelor’s degree in Computer Science or related field, OR equivalent real-world experience in engineering roles. Comfortable building with our tech stack: TypeScript, React, Go Preferred Qualifications Experience building user facing platform as a service products. Experience with AI/agentic systems. Previous e

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About Replit Replit is building the world’s most ubiquitous AI coding agent. Replit Agent can be used by anybody to bring their ideas to life. Whether it’s an app for yourself, the next great startup idea, or a tool to make you more productive at work, Replit Agent can help build it. Replit is also the leader in secure vibe coding. We protect apps, give users features to manage security risks, and help them vibe code more safely. About the Role In this role you will build powerful tools that help product engineers iterate rapidly on the Agent experience and directly enhance the core Agent itself. You’ll bridge the gap between the AI team (working on the core Agent logic) and the UX team (crafting delightful Agent experiences), enabling both groups to excel within their specialties. This role blends systems engineering, developer experience and product engineering. We tackle complex challenges across the full stack, from browser-based interfaces to high-performance backends to Linux systems engineering. We’re looking for engineers who have a keen sense of the product experience and how to power it with performant systems. On this team, you’ll have the opportunity to grow your skills across our infrastructure and product, and to lead end-to-end efforts with meaningful impact. We value diverse perspectives and encourage candidates from all backgrounds and experiences to apply. You Will Build high-throughput backend applications and services, like streaming chat between user and agent. Design a collaborative "Multiplayer Computer" that lets humans and AI agents work together on shared shells, filesystems, and state—conflict-free and in real time. Develop infrastructure (frontend & backend) that empowers product enginee

About Replit Replit is redefining how software is built, and who gets to build it. Our mission is to achieve Autonomy for All: making programming accessible, collaborative, and powered by AI. As a Technical Sourcer , you won't just be filling seats; you’ll be the primary architect of the talent pipeline that builds the future of our Product and Engineering teams! We are seeking a Fixed Term Full Time employee for a 6 - 12 month term . The Mission At Replit, we don’t look for average engineers; we look for "10x" builders, creators. Your mission is to find the needles in the haystack; engineers who are deeply technical, product-minded, and excited by the challenge of democratizing coding. Key Responsibilities Strategic Pipeline Building: Identify and engage top-tier talent for Software Engineering (Product, Infra, AI/ML), Product Management, and Design. You know how to go narrow on niche roles and create a stacked funnel for evergreen roles. AI Forward: Manage a tech stack of sourcing tools and agents to power the top of the funnel. Creative Outreach: Be AI tool driven. Move beyond standard LinkedIn templates. You will craft highly personalized, technical, and compelling outreach that resonates with the Replit ethos. Deep Research: Map out talent across GitHub, Twitter (X), competitive startups, and niche developer communities to find "undiscovered" talent. Full Lifecycle Partnership: Work closely with Recruiters and Engineering Leads to calibrate profiles and refine the search strategy in real-time. Data-Driven Iteration: Track conversion rates and leverage data to pivot sourcing strategies when a search becomes "stale." Who You Are Experience: 4+ years of technical sourcing experience, preferably at a high-growth startup or a top-tier tech firm. Technical Fluency: You understand the tech stack in depth, can navigate a GitHub profile, and know why someone would fit our EPD team, company and values. Persistence: You have a "hunter" mentality. You enjoy the challenge o

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're seeking an experienced Commercial Counsel to join our growing legal team and serve as a strategic partner to our rapidly expanding enterprise sales organization. In this high-impact role, you'll drive complex commercial negotiations that fuel our growth, working closely with our sales teams to close sophisticated technology agreements with enterprise customers across diverse industries. You'll play a critical role in scaling our commercial legal processes while navigating the evolving landscape of AI-powered development tools and ensuring our customers can confidently deploy Replit's platform in their organizations. What You'll Do Drive Enterprise Deals : Serve as the lead legal advisor for complex, high-value enterprise sales transactions, working directly with our Account Executives and customer legal teams to negotiate and close sophisticated software agreements Navigate AI & Technology Compliance : Help enterprise customers understand and navigate the legal and regulatory implications of adopting AI-powered development tools, addressing data privacy, security, and compliance requirements across various industries Build Scalable Frameworks : Design and implement contract playbooks, template agreements, and streamlined processes that enable our sales team to move quickly while maintaining legal rigor as we scale Risk Management : Identify, analyze, and proactively manage complex commercial and legal risks while maintaining deal velocity in our fast-paced, high-growth environment Cross-Functional Partnership : Collaborate closely with Product, Engineering, Security, and Privacy teams to ensure our commercial offerings align with product capabilities and regulatory requirements Strategic Advisory : Provide st

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Join Replit's key teams across the company, such as AI Research, Strategic Finance, or the Office of the CEO, for a unique paid internship built for sharp quantitative and creative minds. You will work alongside our top executives, in addition to world-class engineers, designers, and finance team on some of the hardest problems in AI-native software creation and accelerating key areas of our business. We are creating a dedicated track for students with strong mathematical backgrounds because the problems we are solving sit at the intersection of deep math and applied AI, including agent reasoning, systems optimization, and improving how our models learn and perform at scale. Your work will directly shape how millions of users build software. You Will: Contribute to real engineering problems that push the boundaries of AI-powered software creation Collaborate with engineers, designers, and product managers on infrastructure that powers Replit's platform Prototype novel approaches to problems in AI, systems, or tooling where mathematical rigor is the differentiator Ship work that impacts millions of developers globally, in an environment where your ideas are heard and often implemented Required Skills and Experience: Currently pursuing a Bachelor's, Master's, or PhD in Mathematics, Computer Science, Computer Engineering, Statistics, Physics, or a related quantitative field At least one semester of schooling remaining after the internship Demonstrated excellence in competitive mathematics such as IMO and IOI, quantitative research, or advanced coursework Genuine curiosity about AI, agent systems, company building, or developer tooling Extremely bullish on Replit and the future of AI-native software creation

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our FDE team and work directly with some of the world's largest organizations to turn their most ambitious ideas into production applications on Replit. As a Forward Deployed Engineer, you'll partner closely with customers to understand their technical and business needs, architect solutions, and build the integrations and applications required to deploy Replit successfully within complex enterprise environments. This is a deeply technical and hands-on role. You won’t just advise customers on what to build—you’ll build alongside them. You’ll take applications from initial idea and prototype through deployment and production, navigate complex enterprise environments, and solve the technical challenges that emerge when AI-powered software development meets real-world infrastructure, data, security, and organizational constraints. You will: Build with Customers: Embed with strategic enterprise customers to design and build high-impact applications and AI-powered workflows on Replit, taking projects from initial concept through production deployment. Architect Enterprise Solutions: Design secure, scalable architectures that connect Replit with customers’ existing systems, data, APIs, identity providers, and infrastructure. Integrate with the customer's stack: SSO, data warehouses, internal APIs, and SaaS systems. Own Technical Deployments: Serve as the technical owner for complex enterprise implementations, identifying blockers, debugging issues, and driving projects through to successful production adoption. Bridge Customers and Product: Develop a deep understanding of how enterprises use Replit and translate field insights, technical constraints, and recurring customer needs into actionable feedback