Product Support Specialist Jobs

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… About the role ... As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology. What you'll be doing ... Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements. Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection. Oversee the integration of cloud platforms with data pipelines, storage, and compute services. Standardize coding, deployment, and monitoring practices across cloud environments. Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently. Lead problem-solving initiatives for complex technical challenges related to cloud environments. Provide technical leadership across multiple cloud projects, ensuring efficient resource management. Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer. Manage client relat

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… About the role ... As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology. What you'll be doing ... Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements. Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection. Oversee the integration of cloud platforms with data pipelines, storage, and compute services. Standardize coding, deployment, and monitoring practices across cloud environments. Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently. Lead problem-solving initiatives for complex technical challenges related to cloud environments. Provide technical leadership across multiple cloud projects, ensuring efficient resource management. Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer. Manage client relat

Graphcore Director-Post Silicon Validation (Functional) Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, Texas which will play a central role in Graphcore's work building the future of AI computing. We are developing the next generation of AI compute, a large-scale system-on-chip (SoC) designed to power future high-performance AI systems. Job Summary We have an exciting opportunity to be part of a collaborative, cross-functional development team validating cutting-edge, high-performance AI chips and platforms. You will play a key role in supporting new product introductions and validation. You will lead a team delivering post-silicon validation across the full AI SoC, working across silicon, firmware, and platform levels. The role requires a deep technical understanding, strong hands-on debug experience, and the ability to collaborate effectively with hardware, software, and systems engineering teams. Working within the Validation team, you will be involved with bringing first silicon to life, functionally validating it and working closely with many other teams to help it become a fully characterised and working product, reporting project status/progress to program management on a regular basis. You will have the opportunity to provide technical guidance to other engineering team members. In this role, you can leverage our experience and industry knowledge to architect and drive implementation of continuous improvements to test infrastructure and processes. Th

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru which will play a central role in Graphcore's work building the future of AI computing. The physical design team sits within the wider silicon design team which includes RTL, verification and DFT. Our work also involves strong links with architecture, packaging and product engineering. We are responsible for working with those teams to create high-quality RTL and building the final chip layout (e.g. GDSII) ensuring a signoff-quality design is delivered to the Foundry (e.g. TSMC). We are looking to hire high-quality silicon physical design engineers to join our team. The successful candidate will support the team with achieving our goals and creating the right engineering solutions. We are a collaborative team and good communication is essential, as is the ability to adapt and learn. For the successful candidate we offer an open, honest and collaborative environment working on leading-edge designs at the most advanced nodes. Our engineers are not siloed, and they are trusted and encouraged to ta ke ownership of their designs and problem solutions. You will be part of a team that looks for improvements to everything we do: our designs, our flows, our methodologies, our infrastructure. Responsibilities and Duties Applicants will be expected to contribute technically to the development of Graphcore's next generation of AI superchips, focusing on achieving robust, high-performance and power-efficient designs

Silicon Physical Design Engineer Multiple roles across different levels Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru which will play a central role in Graphcore's work building the future of AI computing. The physical design team sits within the wider silicon design team which includes RTL, verification and DFT. Our work also involves strong links with architecture, packaging and product engineering. We are responsible for working with those teams to create high-quality RTL and building the final chip layout (e.g. GDSII) ensuring a signoff-quality design is delivered to the Foundry (e.g. TSMC). We are looking to hire high-quality silicon physical design engineers to join our team. The successful candidate will support the team with achieving our goals and creating the right engineering solutions. We are a collaborative team and good communication is essential, as is the ability to adapt and learn. For the successful candidate we offer an open, honest and collaborative environment working on leading-edge designs at the most advanced nodes. Our engineers are not siloed, and they are trusted and encouraged to ta ke ownership of their designs and problem solutions. You will be part of a team that looks for improvements to everything we do: our designs, our flows, our methodologies, our infrastructure. Responsibilities and Duties Applicants will be expected to contribute technically to the development of Graphcore's next generation of AI superchips, fo

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec

Staff Embedded SW/FW Engineer (Bringup) Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru which will play a central role in Graphcore's work building the future of AI computing. Job Summary We have an exciting opportunity to be part of a collaborative, cross-functional development team developing C code used to validate cutting-edge, high-performance AI chips and platforms. You will play a critical role in supporting new product introductions and post-silicon validation. Working within the Post-Silicon Bringup team, you will be involved with bringing first silicon to life, developing code primarily in C to configure and exercise systems and sub-systems on new silicon devices, and working closely with many other teams to help it become a fully characterised and working product, reporting project status/progress to program management on a regular basis. You will have the opportunity to, and be responsible for, leading, mentoring, and providing technical guidance to other engineering team members. In this role, you can leverage your experience and industry knowledge to architect and drive implementation of continuous improvements to test infrastructure and processes. The Team The Post-Silicon Bringup team sits within the Architecture and Validation team, we are responsible for bringup and validation of new silicon when it returns from manufacture, enabling and supporting the production SW and FW teams to bring up their software and supporting the Silicon Characterisation team. Respons

About Us Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Job Summary Working within the logical design team, the silicon logical design engineer is responsible for a wide range of logical design tasks. The team is responsible for delivering the Microarchitecture and RTL design to implement the chip architecture specification for Graphcore Silicon, working closely with other engineers within the Silicon team. The successful candidate will be responsible for helping the team deliver high quality micro-architecture and RTL for Graphcore chips, working within the logical design team and with the broader Silicon team to ensure we meet the company objectives for Silicon delivery. Responsibilities and Duties Integrate IP and subsystems into top-level SoC designs Develop and maintain build and configuration environments Perform synthesis, linting, CDC/RDC, and timing checks at the SoC level Support verification and physical design teams through clean interface hand-offs Debug and resolve integration-related issues across multiple hierarchies Contribute to the continuous improvement of integration flows and automation Producing high quality microarchitecture and other documentation Ensure good communication between sites to maintain consistent working practises Candidate Profile Essential skills: Logical design experience in relevant industry Experience range 8-12 years in Semiconductor Industry/Product development exposure. Be highly motivated, a self-starter, and a team player Ability to work across teams and debugging issues seen to find root cau

About Us Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Job Summary Working within the logical design team, the silicon logical design engineer is responsible for a wide range of logical design tasks. The team is responsible for delivering the Microarchitecture and RTL design to implement the chip architecture specification for Graphcore Silicon, working closely with other engineers within the Silicon team. The successful candidate will be responsible for helping the team deliver high quality micro-architecture and RTL for Graphcore chips, working within the logical design team and with the broader Silicon team to ensure we meet the company objectives for Silicon delivery. Responsibilities and Duties Integrate IP and subsystems into top-level SoC designs Develop and maintain build and configuration environments Perform synthesis, linting, CDC/RDC, and timing checks at the SoC level Support verification and physical design teams through clean interface hand-offs Debug and resolve integration-related issues across multiple hierarchies Contribute to the continuous improvement of integration flows and automation Producing high quality microarchitecture and other documentation Ensure good communication between sites to maintain consistent working practises Candidate Profile Essential skills: Logical design experience in relevant industry Experience range 4-8 years in Semiconductor Industry/Product development exposure. Be highly motivated, a self-starter, and a team player Ability to work across teams and debugging issues seen to find root caus

TERRITORY: Tallahassee (Although this position covers the Tallahassee territory, the ideal candidate will be located in the Jacksonville area to best support territory objectives and business needs). We are currently looking for an Associate Sales Representative (ASR) to join our Women's Health sales team! We are seeking a highly motivated and ambitious sales professional with 1-3 years of experience (ideally in medical sales). This person is driven, competitive, and resourceful, with a strong desire to learn and grow in a fast-paced, performance-oriented environment. This person demonstrates strong business aptitude, takes initiative, and is comfortable working both independently and as part of a high-performing team. In this role, you will partner closely with a top-performing Clinical Field Specialist (CFS) to support account management, strengthen customer relationships, and identify opportunities for growth within the territory. Success in this position requires a proactive mindset, strong communication skills, and the ability to solve problems, adapt quickly, and execute with consistency and professionalism. PRIMARY RESPONSIBILITIES Achieving and exceeding sales goals for the assigned territory. Partnering with a top-performing representative to seamlessly manage the market. Mastering the ability to retain current business while simultaneously driving new growth within existing customers. Cultivating strong relationships and successfully navigating complex clinical situations. Utilizing superior business acumen to analyze territory dynamics and identify growth opportunities. Employing Sales processes to conduct effective sales calls. Developing expert knowledge of Natera’s Women’s Health products and UX services. Knowing the customer business needs (internal vs. external) and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Planning, scheduling, and organizing work to optimize time and res

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brain of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As a NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. NVIDIA is looking for an AI Computer Engineer to join its NVIDIA Infrastructure Specialists (NVIS) team. Academic and commercial groups around the world are using NVIDIA products to revolutionize deep learning and data analytics, and to power data centers. Join the team building many of the largest and fastest AI factory systems in the world! NVIDIA is looking for someone with the ability to work on a dynamic customer-focused team that requires excellent interpersonal skills. This role will be interacting with customers, partners and internal teams, to analyse, define and implement large scale AI Factory projects. The scope of these efforts includes a combination of Networking, System Design and Automation while being the face to the customer. What you will be doing: Primary responsibilities will include deploying, managing, and maintaining AI infrastructure for new and existing customers. Be the domain expert with customers during planning calls through implementation. Handover-related documentation and perform knowledge transfers required to support customers as they begin rolling out some of the most sophisticated systems in the world! Provide feedback to internal teams such as opening bugs, documenting workarounds, and suggesting improvements. What we need to see: Bachelor’s degree in computer science, Electrical Engineering, or a related field, or equivalent experience.

Participant Recruitment Partner/Sourcer 3 month FTC with the opportunity to extend - Open to candidates based in US/Mexico Compensation - Base Salary + monthly performance bonus potential based on performance NB - these roles are high priority - therefore we are prioritisitng candidates who can commence employment in the next 2 weeks Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Participant Recruitment Partner, you will play a pivotal role in continuing the growth of Prolific's specialised participant pools. You’ll act as a key enabler for the evergreen expansion of our expert network, as well as working closely with delivery teams to support targeted participant-resourcing based on our customers needs.This role demands a hands-on approach to high volume participant identification, attraction, and engagement, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Drive the identification, attraction, and engagement of top-tier, highly qualified specialist participants, building and maintaining Prolific’s world-class participant pool. Act as a trusted partner for client-specific AI delivery teams, serving as the primary point of contact for all recruitment-related operations and ensuring seamless collaboration. Deliver exceptional results on bespoke client projects, consistently meeting or exceeding ambitious project goals. Maintain and elevate the quality, diversity, and readiness of Prolific’s participant pools, optimising for customer needs and high-impact outcomes. Design and manage robust verification processes for domain experts

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Pure is looking for a strong Value Specialist that will serve as a vital resource for delivering proposals of Pure Storage’s capabilities matching with customers’ business objectives. The candidate will be responsible for analyzing customer business cases and IT stack and providing client value propositions, business cases and proposals. The ideal candidate will be able to work with a disparate team from Pure via outstanding documentation and deliverables. WHAT YOU'LL DO Client Value Propositions: Develop persona-specific, outside-in value assessments that quantify our impact across key value levers—cost efficiency, revenue growth or protection, sustainability, and risk reduction. Collaborate directly with value beneficiaries to jointly validate and iterate these assessments, aligning on measurable business outcomes and ensuring shared ownership of the expected value delivered. Client Business Case: Produce and maintain the client business case in cashflow and P&L formats throughout the lifecycle of the opportunity. Position and validate business cases with client stakeholders gaining support for the economic proposition. Participate and support in pricing discussions with the client. Standardize business cases around common inputs and outputs to create financial models that can be repeated quickly and easily across accounts. Client Assets: Contribute to the writing and presenting of client value proposi

Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debug compl