Product Support Specialist Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're hiring a Senior Technical Program Manager to lead our AI transformation in developer productivity: rethinking how engineers at Lyft work with AI, from tooling and agentic workflows to the platforms that make them possible. This role blends program delivery with product sense: you'll own the roadmap for your area, set priorities, and act as the voice of the customer. Responsibilities: Lead Lyft's AI transformation in developer productivity: shape the strategy for how AI enhances engineering workflows, from adoption of tools like Cursor, Copilot, and Claude Code to building AI-native workflows and agentic tooling for engineers Own the roadmap: sequence the work, make the prioritization calls, and define what success looks like for AI-driven engineering productivity at Lyft Partner with engineering teams to build AI-native workflows that solve real developer pain, not just deploy tools for the sake of it Run programs end to end, from kickoff through delivery, coordinating across infrastructure, developer platforms, and engineering leadership Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points, and feed that back into priorities and roadmaps Define success metrics and adoption goals, gather and document customer requirements, and make sure what ships actually solves the problem Partner with engineering and infrastructure leads to build plans, call out risks early, and keep stakeholders aligned Own program health: track milestones, surface blockers before they slip, and keep decision-makers in the loop Use your technical background to ask sharp questions and build plans the team believes in Share in the team's release oncall rotation Experience: 5+ years in Technic

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. We have an ambitious goal to strengthen our international presence by growing a life-changing product, and your efforts will play an essential role in our collective success. Growth teams are at the heart of our products and decision-making to drive business growth. We’re looking for passionate, driven engineers to build systems that empower our users (both Drivers and Riders) to make the most effective use of Lyft’s products and experiences by making them more predictive, personalized, and adaptive. We’re looking for someone who can build & own innovative applications, passionate about solving problems with distributed computing in building reliable systems, and is excited about working in a fast-paced, innovative, and collegial environment. As a Senior Software Engineer, with your technical expertise you will build and own innovative applications with a desire to achieve exceptional design fidelity, usability, accessibility, and performance. You will be responsible for sound technical execution of projects through hands-on development, quality-assurance, and prototyping. These projects will require close collaboration with our product managers, user interface designers, brand producers, data scientists, and engineering teams. You’ll be managing multiple exciting projects at once, so being able to juggle these initiatives is key! We’re also counting on you to be a champion for best engineering practices, guiding engineers, designers, and management along the way. We are looking for candidates who are self starters and have a proven track record of delivering software solutions that can solve critical business needs. We’re looking for a candidate who thrives in tackling complex, ambiguous challenges and can

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The People Development team is building the infrastructure for how Lyft grows, develops, and equips its people. As Technical Learning Manager, you will own the strategy and execution of technical learning programs for Lyft's Engineering, Science, Product, and Design organizations — one of our highest-leverage investments in people. This role sits at the intersection of learning design, program management, and functional excellence across the technology organizations. You will inherit an established portfolio of programs for software engineers — including Tech Learning, compliance training, and documentation initiatives — and will be responsible for running, evolving, and expanding them across all of Lyft’s tech orgs. You will report to the Head of People Development and work closely with Functional excellence leadership, HRBPs, and cross-functional partners to ensure our technical learning programs are high-quality, well-adopted, and tied to real business outcomes. Responsibilities: Program Ownership Own the strategy and execution of Lyft's technical learning portfolio, including engineering continuing education programs, documentation improvement initiatives and compliance training Manage mid-cycle programs with active stakeholder relationships and scheduled commitments — ensuring continuity, quality, and follow-through Provide editorial oversight for Lyft's internal technical content initiatives, including the Tech Blog — managing workflow, stakeholder relationships, and publication processes in partnership with engineering contributors Assess the current program portfolio and make recommendations grounded in engineer needs and business priorities Provide engaging learning experiences that empower technologists to do their best work at Lyft Embed AI upskilling in all programs including

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're hiring a Senior Technical Program Manager to lead our AI transformation in developer productivity: rethinking how engineers at Lyft work with AI, from tooling and agentic workflows to the platforms that make them possible. This role blends program delivery with product sense: you'll own the roadmap for your area, set priorities, and act as the voice of the customer. Responsibilities: Lead Lyft's AI transformation in developer productivity: shape the strategy for how AI enhances engineering workflows, from adoption of tools like Cursor, Copilot, and Claude Code to building AI-native workflows and agentic tooling for engineers Own the roadmap: sequence the work, make the prioritization calls, and define what success looks like for AI-driven engineering productivity at Lyft Partner with engineering teams to build AI-native workflows that solve real developer pain, not just deploy tools for the sake of it Run programs end to end, from kickoff through delivery, coordinating across infrastructure, developer platforms, and engineering leadership Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points, and feed that back into priorities and roadmaps Define success metrics and adoption goals, gather and document customer requirements, and make sure what ships actually solves the problem Partner with engineering and infrastructure leads to build plans, call out risks early, and keep stakeholders aligned Own program health: track milestones, surface blockers before they slip, and keep decision-makers in the loop Use your technical background to ask sharp questions and build plans the team believes in Share in the team's release oncall rotation Experience: 5+ years in Technic

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. We have an ambitious goal to strengthen our international presence by growing a life-changing product, and your efforts will play an essential role in our collective success. Growth teams are at the heart of our products and decision-making to drive business growth. We’re looking for passionate, driven engineers to build systems that empower our users (both Drivers and Riders) to make the most effective use of Lyft’s products and experiences by making them more predictive, personalized, and adaptive. We’re looking for someone who can build & own innovative applications, passionate about solving problems with distributed computing in building reliable systems, and is excited about working in a fast-paced, innovative, and collegial environment. As a Senior Software Engineer, with your technical expertise you will build and own innovative applications with a desire to achieve exceptional design fidelity, usability, accessibility, and performance. You will be responsible for sound technical execution of projects through hands-on development, quality-assurance, and prototyping. These projects will require close collaboration with our product managers, user interface designers, brand producers, data scientists, and engineering teams. You’ll be managing multiple exciting projects at once, so being able to juggle these initiatives is key! We’re also counting on you to be a champion for best engineering practices, guiding engineers, designers, and management along the way. We are looking for candidates who are self starters and have a proven track record of delivering software solutions that can solve critical business needs. We’re looking for a candidate who thrives in tackling complex, ambiguous challenges and can

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Japan team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in Japan. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typi

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Australian & New Zealand team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to grow and expand our the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply within but not limited to your assigned territory. This will involve both acquiring high-quality hotel inventory and managing Hotels partners. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, deal management and fostering relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localised supply management strategies for both established, competitive mar

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: As a Staff Experience Designer supporting international expansion initiatives, you will partner with cross-regional partners (country managers, localization experts, researchers, product specialists, engineers, data scientists, etc.) to craft beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning across online and offline experiences we create for our Host and Guest communities. The difference you will make: As a Staff Experience Designer, you will play a critical role in shaping how Airbnb shows up in markets across APAC and globally. You will help ensure our global products feel truly local—adapting core experiences to regional needs while feeding market insights back into the broader product strategy. Sitting at the intersection of product, design, and regional strategy, you will work across time zones and functions to define and deliver an international roadmap that spans both tactical UI improvements and larger strategic bets. You will bring a high bar for visual and interaction design craft, model AI-enabled ways of working, and provide design leadership in a space that is growing in complexity and impact for Airbnb globally. The Staff Experience Designer is an individual contributor (IC) role that will report to a Manager or Director of Experience Design. A typical day: Lead the design of multiple international initiati

Role Description As a Software Engineer on the Metadata team, you’ll build and operate the large-scale distributed databases that every Dropbox service depends on. Metadata systems are mission-critical, in the live path for all user operations and must meet stringent requirements for latency, durability, and transactional consistency. You’ll design and evolve the core infrastructure that manages Dropbox’s databases at scale, enabling fast, reliable access to data for millions of users and hundreds of internal services. This work spans distributed systems, replication, caching, and transactional database systems. You’ll collaborate closely with engineers across Infrastructure and Product teams to ensure the metadata layer meets business needs and continues to scale with Dropbox’s growth. This is an opportunity to leverage your expertise in distributed systems and grow into broader technical leadership. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Design and maintain distributed database systems providing low-latency, strongly consistent data access Implement and optimize replication, consensus, and caching mechanisms to meet availability and performance goals Operate production systems, including participating in the on-call rotation, ensuring high availability and data durability Collaborate with infrastructure and product teams to assess current and future use cases and requirements, supporting the development of a mid- to long-term roadmap that reflects these needs Contribute to system design reviews, postmortems, and reliability improvements Write high-quality, efficient code in Go and Rust for performance-critical systems On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experienc

Role Description Dropbox is looking for a strategic leader to build and scale the next generation of Sales Enablement. As Head of Global Sales Enablement & AI Adoption , you will define how our sales organization learns, executes, and performs at scale. You’ll lead the strategy, operating model, and execution for global enablement while leading how sellers and managers adopt AI capabilities to transform the way they work. This role sits at the intersection of Revenue Operations, Sales, Product, Marketing, and AI adoption. You’ll partner closely with executive leadership to identify the highest-impact opportunities to improve seller productivity, accelerate strategic priorities , strengthen manager effectiveness, and create consistent execution across our global go-to-market organization. Success in this role requires balancing strategic thinking with operational excellence. You’ll build scalable enablement programs, modern learning experiences, adoption of AI-enabled workflows and tooling , and measurable operating rhythms that improve business performance—not simply deliver training. If you’re excited about building organizations, influencing executive strategy, and using AI to redefine how revenue teams work, we’d love to meet you. Responsibilities Define and execute the global Sales Enablement strategy and multi-year roadmap aligned to Dropbox’s go-to-market priorities. Build scalable enablement programs that improve seller productivity, manager effectiveness, onboarding, launch readiness, and revenue performance. Partner with Sales, Revenue Operations, Product, Product Marketing, IT, and executive leadership to drive consistent execution across global teams. Partner with GTM Technology and enterprise AI teams to identify, validate, and drive adoption of AI-enabled workflows that improve seller productivity , while maintaining responsible AI governance and usage. Establish measurement frameworks that connect enablement investments to busi

Role Description Dropbox is looking for a strategic leader to build and scale the next generation of Sales Enablement. As Head of Global Sales Enablement & AI Adoption , you will define how our sales organization learns, executes, and performs at scale. You’ll lead the strategy, operating model, and execution for global enablement while leading how sellers and managers adopt AI capabilities to transform the way they work. This role sits at the intersection of Revenue Operations, Sales, Product, Marketing, and AI adoption. You’ll partner closely with executive leadership to identify the highest-impact opportunities to improve seller productivity, accelerate strategic priorities , strengthen manager effectiveness, and create consistent execution across our global go-to-market organization. Success in this role requires balancing strategic thinking with operational excellence. You’ll build scalable enablement programs, modern learning experiences, adoption of AI-enabled workflows and tooling , and measurable operating rhythms that improve business performance—not simply deliver training. If you’re excited about building organizations, influencing executive strategy, and using AI to redefine how revenue teams work, we’d love to meet you. Responsibilities Define and execute the global Sales Enablement strategy and multi-year roadmap aligned to Dropbox’s go-to-market priorities. Build scalable enablement programs that improve seller productivity, manager effectiveness, onboarding, launch readiness, and revenue performance. Partner with Sales, Revenue Operations, Product, Product Marketing, IT, and executive leadership to drive consistent execution across global teams. Partner with GTM Technology and enterprise AI teams to identify, validate, and drive adoption of AI-enabled workflows that improve seller productivity , while maintaining responsible AI governance and usage. Establish measurement frameworks that connect enablement investments to busi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe processes over $1.9T in payments volume per year, which is roughly 1.6% of the world's GDP, for millions of customers from startups to enterprises. The tremendous amount of data makes Stripe one of the best places to do machine learning. While being an integral part of almost every product line at Stripe (e.g., Payments, Radar, Capital, Billing, etc.), we have lots of exciting opportunities to innovate in ML Platform at Stripe. The ML Platform team builds the platforms and services that enable ML engineers and data scientists across Stripe to take data and build features and models from prototype to production—reliably, at low latency, and at scale. Our scope spans ML training infrastructure, model serving and deployment, feature computation and online serving, observability and monitoring, and agentic AI capabilities. We work closely with product teams, data scientists, and platform infrastructure teams to build powerful, flexible, and user-friendly systems that substantially increase ML velocity across the company. What you'll do You'll serve as a technical lead across the ML Platform space and a key contributor to the evolution of the platforms that power Stripe's ML-driven products. As a Staff Engineer, you'll make decisions with a large impact on Stripe. You'll influence our investments and strategy while making our systems more reliable, secure, and a delight to use. You'll work cross-functionally with other technical staff, dat

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Merchant Experience team builds the UI operating system and core experiences that power decades of growth for millions of businesses globally, enabling Stripe to be the business SaaS solution of choice for next-gen companies. We own the foundational platforms and product surfaces that merchants interact with every day—from the Stripe Dashboard to the frameworks and tooling that hundreds of Stripe engineers use to build world-class user interfaces. We're at an inflection point. AI is fundamentally changing how users interact with software, and we believe Stripe is uniquely positioned to reimagine what a merchant experience looks like in an AI-native world. At the same time, we're raising the bar on the quality and performance of everything we ship—because the millions of businesses that depend on Stripe deserve an experience that is fast, reliable, and crafted with care. What you'll do As a Senior Staff Engineer on the Merchant Experience team, you'll be a technical leader responsible for shaping the next generation of how Stripe merchants interact with our products. You'll drive a step-function improvement in the quality and performance of our core surfaces, and help define what AI-powered merchant experiences look like at Stripe. Responsibilities Define technical strategy for merchant-facing experiences across Stripe, with a focus on quality, performance, and the integration of AI into core user workflows Lead the design and delivery of

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do We're looking for an experienced writer to develop data-backed theses and original content pieces around emerging technologies and market trends. In this role, you'll collaborate closely with contributors across the product marketing, product, engineering, and demand generation teams to produce compelling content that engages and informs our audience. This is a unique opportunity for a collaborative writer who excels at translating complex concepts in fintech, B2B technology, AI, and crypto into accessible insights. Responsibilities • Own 3–4 focus areas across industries, emerging technologies, and Stripe product pillars, working closely with product marketing to ensure that our content reflects the latest news and product enhancements • Coordinate with the demand generation team to identify opportunities for new editorial series and research agendas • Pioneer new content formats for Stripe, including short-form content and multimedia projects that grow our audience • Partner with the data science team and third-party agencies to surface relevant insights for existing and potential customers • Ensure consistency and tone in messaging across Stripe channels, including blogs, guides, reports, and social-native content • Manage a pipeline of content, ensuring clear communication and visibility across the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these re

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Dashboard Product team is committed to providing world-class user experiences for Stripe merchants. We focus on perfecting the Dashboard Stripe’s main interface for merchants - by infusing meticulous attention to detail and craft. We take immense pride in our work and deeply care about the quality of the products we deliver. We’re dedicated to building a team with an acute focus on detail, nurturing a level of craftsmanship that makes us proud to share our work with the world. We serve two core user groups. First, is real merchants using the Dashboard. We own the most critical, first-touch surfaces, such as the homepage, which we drive to set the benchmark for intuitive, reliable software. This work directly informs our second set of users, internal product teams. We distill our front-line insights into shared components and paradigms, empowering the entire organization to build a consistent, holistic Dashboard experience. We're a mentorship-forward team where staff engineers work directly alongside early-career engineers to raise the quality bar across everything we ship. We're also actively exploring how AI agents can unlock new creative possibilities for how merchants interact with their products, and we're excited to bring that same spirit of invention to the frontend craft. What you'll do As a Frontend Engineer on the Dashboard Product team, you’ll collaborate with skilled designers and engineers to drive UX excellence in the St