Product Support Specialist Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Location & Eligibility: This is a remote role based in Dubai and covering Middle East region. Our Middle East team is small but highly talented and this is very much an emerging region for us with excellent growth potential. You will be our first SC hire in the region. We require a fluent Arabic and English speaker for the hire. The Role: As a Senior Advisory Solutions Consultant, you are the technical lead during the sales process. You will work with the sales team to show prospective clients how Appian’s platform works in practice. You must articulate the business value a prospective client can expect from implementing Appian solutions. This role follows our SC 2.0 model - which means moving beyond basic feature demos to act as a strategic partner for our customers. You will co-create solutions with them, using your technical background to help shape their long-term strategy. You can read more about the SC 2.0 approach here . This position requires the technical creativity to build working prototypes and the business sense to explain why they matter. You will be responsible for handling technical objections, answering detailed product questions, and making sure potential customers understand exactly how our software fits into their business and provides value. What you’ll do: Work with Account Executives to meet sales goals across large accounts in Middle East. Manage all technical aspects of a sales cycle, from initial meetings to final presentations. Work with the AE to complete comprehensive discovery and fully understand the clients busine

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. You will own end-to-end delivery for complex, cross-org modernization programs. You will create clarity from ambiguity, define operating mechanisms, drive dependency management, and ensure high-quality execution across Platform Engineering and Low Code Foundations. Required Experience & Skills 8–12+ years technical program management in engineering organizations Experience driving large, cross-team technical programs with measurable outcomes Excellent written and verbal communication; strong ability to influence without authority Demonstrated rigor in planning, risk management, and execution mechanisms Comfort partnering with senior engineering leaders and principal engineers Preferred Experience & Skills Experience with platform modernization (cloud-native, performance, reliability, migrations) Experience with AI-enabled programs or AI-first SDLC adoption Background in software engineering, systems engineering, or technical product delivery Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training,

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The Mission As a Lead Software Engineer working on the Appian platform, your mission is to be the technical anchor for our most ambitious engineering initiatives. You will ensure Appian is always fast, scalable, and resilient, regardless of the complexity our customers demand. While a Senior Engineer focuses on feature health, you are focused on platform evolution . You will lead the design and orchestration of high-stakes systems, integrating cutting-edge AI into the core fabric of our product. This role demands a balance of elite coding mastery, visionary system architecture, and the ability to align technical roadmaps with Appian's overarching business strategy. Key Responsibilities The Lead Software Engineer isn't just "the best coder"—they are the architect of the team’s success and the guardian of our technical future. Technical Strategy & Roadmap: Work alongside Product Leadership to transform long-term business goals into scalable technical milestones. You don't just build features; you define the technical "North Star." Advanced Architecture: Lead the design of distributed, event-driven, and cloud-native systems. You are responsible for making high-level decisions on system boundaries, data consistency, and integration patterns. AI Orchestration & Innovation: Drive the adoption of AI-native engineering and an AI-native culture within the team. This includes using AI tools to improve developer productivity and implementing AI features into the platform to make the Appian platform more intelli

About VSCO For years, we've helped photographers create their work. Now we're building what comes next. VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously. Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft. If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together. About The Role We’re looking for a Senior Software Engineer, Infrastructure to own the platform that VSCO product and data teams ship on. You’ll join a small infra team that treats AWS, EKS, and GitOps as the default path for new systems, and you’ll spend real time pairing with other teams so - search, Workspace, and data - land in the right Terraform, Helm, and Flux instead of one-off snowflakes. This is a hands-on senior seat. You will design Terraform modules, cut production traffic to EKS, secure traffic with Cloudflare, look for optimizations in our AWS infrastructure, and leave on-call better than you found them. You like production ownership, you can sequence

About VSCO For years, we've helped photographers create their work. Now we're building what comes next. VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously. Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft. If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together. About The Role VSCO is hiring a Senior Staff Engineer to own Reflex, our production GPU image-processing engine, and the path it takes into Studio Pro on iOS and macOS. This is a critical technical leader. You will deepen a stack that is already in customers’ hands: new capabilities (RAW, large-image export, desktop), production quality (color correctness, memory, performance), and the contracts that let product engineers ship on top of the engine without becoming graphics programmers. You will also lead company-wide engineering mentorship and force-multiplication — tools, workflows, and AI-assisted development that make the rest of the team more effective. In This

About VSCO For years, we've helped photographers create their work. Now we're building what comes next. VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously. Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft. If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together. About The Role VSCO is hiring a Senior Software Engineer to be a primary contributor on Reflex, our production GPU image-processing engine, and significantly guide the path it takes into Studio Pro on iOS and macOS. You will deepen a stack that is already in customers’ hands: new capabilities (RAW, large-image export, desktop), production quality (color correctness, memory, performance), and the contracts that let product engineers ship on top of the engine without becoming graphics programmers. In This Role, You Will Be a primary contributor on the Reflex imaging engine: DAG execution, WGSL operators, GPU resource/memory budgets, and color management (linear workin

About VSCO For years, we've helped photographers create their work. Now we're building what comes next. VSCO exists for photographers. Not as a side feature, not as an afterthought, but as the whole point. We build the connected system photographers rely on, and we've spent over a decade earning the trust of a global creative community that takes the craft seriously. Photography is at an inflection point. AI is reshaping what's possible for creative work, and that's where our mission shines. VSCO is building the full photographer's workflow: from creating and editing your work, to delivering it to clients, to running your business. All of it built thoughtfully, with photographers leading the way. We believe the future of photography tools creates more space for creativity, handling the busy work so photographers can focus on the craft. If you care about craft, community, and what technology can unlock for creative people, this is the work. We're a mission-driven and focused company where your work ships quickly, is meaningful, and reaches tens of millions of people worldwide. You'll have a real say in what we build and how we build it. We hire people who don't wait to be asked, naturally connect the dots, care about the quality of what they ship, and believe the best outcomes come from building together. About The Role If you are passionate about iOS development and excited to join a dynamic team of creators, we encourage you to apply for this position and help us empower creators worldwide. At VSCO, you'll have the opportunity to collaborate with talented individuals who share your passion for innovation and creativity. We're building an ecosystem of end-to-end tools for photographers, enhancing our existing product while creating entirely new tools and services. This is a crucial role for someone who will help define and drive that vision forward, shaping the way our users create, connect and earn. Join us in shaping the future of mobile technology and making a me

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role We are looking for a hands-on Tech Lead, Mobile Core Network Engineering to own the health and evolution of our mobile core platform. Our cloud-hosted core runs in AWS, with our mobile core vendor providing managed services for day-to-day operations. This role is the critical bridge between our vendor’s Managed Services team and our internal engineering, product, and operations teams. You’ll be the technical owner of the mobile core, combining deep technical expertise with strong coordination skills. You won’t just manage vendor deliverables—you’ll dive into the technical details, challenge approaches when needed, and ensure our core network evolves to meet the demands of a growing subscriber base. This role has a clear growth path into technical and people leadership as the team scales. A note on background: We know that people who have operated a mobile core at scale are rare. If you’re a strong SRE or infrastructure engineering leader with deep networking knowledge and a track record of managing complex, vendor-operated platforms, we want to hear from you—even if you haven’t worked with 3GPP technologies before. We’ll invest in helping you build the telco-specific domain knowledge. What You'll Do Own the Mobile Core Platform: Take end-to-end accountability for the health, performance, and evolution of TextNow's mobile core (HSS, PGW, PCRF, and related functions running in AWS). Drive capacity plann

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for an experienced Senior Web Developer to play a key role in the development of our voice and messaging platform on Web. You will be responsible for building high-performance, scalable, and feature-rich mobile applications that integrate voice, video, and messaging capabilities. You will work alongside a talented team of developers, product managers, and UX/UI designers to create intuitive and user-centric experiences. What You'll Do Design, develop, and maintain a high-quality Web application focused on voice and messaging features (voice calling, chat, real-time notifications, etc.). Write clean, maintainable and testable Web applications in Javascript using the latest programming techniques and frameworks Collaborate with cross-functional teams to define, design, and ship new features. Work with real-time communication protocols, such as WebRTC, SIP, and related messaging and voice frameworks. Optimize app performance to ensure smooth voice and messaging functionality, including audio quality, latency, and bandwidth usage. Troubleshoot and debug issues related to performance, crashes, and other bugs, ensuring a smooth and stable user experience. Own problems and solutions end-to-end, from ideation to deployment Experimentation is a key part of your workflow; be data-driven and make the right decisions for our customers Dep

VTS is looking for a Director of Growth Marketing to be the core driver of our unified GTM motion, working in close partnership with Sales, Customer Success, and Revenue Operations. You've built a growth motion from the ground up before, and you know how to set direction while staying close enough to the work to execute it yourself. You'll own the integrated campaigns and how we bring them to market, translating that into what goes out through our own marketing channels (owned and paid). You'll work closely with sales and revenue operations to make sure the right message, content, and actions show up throughout the entire GTM funnel, moving target accounts from unaware to aware to actively engaged, and measuring what actually matters. Reporting to the VP of Marketing, you'll work alongside a strong marketing team and set the strategic direction for growth while remaining hands-on, using AI and other tools to prototype ideas, test messaging, and explore new channels and activations before scaling them. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What Makes This Job Awesome? You will... Own and build the growth motion, including identifying and launching the right channels and tactics for VTS's key business segments and buyer personas. Build and launch full-funnel campaigns through the growth channels, and partner with the rest of the GTM team on distribution across every touchpoint, so buyers get one unified message. Translate product positioning, market trends, and sales intelligence into campaign concepts that actually move buyers. Create the different types of content and messaging that fuel your campaigns, and know how to brief others clearly when you need to bring someone else in. Own the campaign calendar: prioritize programs based on business impact, pipeline goals, and what's happening in the market. Partner tightly with sales to understand where deals get stuck,

Location: San Francisco, CA (Remote/Hybrid Available) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role As a Software Engineer focusing on Distributed Systems at Verse, you will work in collaboration with some of the brightest industry experts in the field building cloud-native applications that scale to trillions of data points collected from electricity markets globally. You will be a part of a dynamic, robust team primarily supporting the backend needs of our Aria software product spanning hundreds of data sources, sinks, services, and jobs. Your expertise will not only have a direct impact on product decisions, but you also be well-positioned to drive the development and trajectory of our entire platform and infrastructure and influence important architectural decisions that affect the whole organization. Key Responsibilities Foster a culture and mindset of well-designed systems, test-driven software, and transparent communication with a high caliber of mutual respect and consideration for stakeholders Read and write a lot of Go, Python, and Protobuf Build, test, debug, maint

Healthcare is complex. We're here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE The Senior Software Engineer is a crucial role within our organization, requiring work in various capacities and adaptation to different work arrangements based on the needs set by the business. Where You'll Be Location: Denver, CO | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we're in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Office Address: 1801 California St. Denver, CO 80202 What You’ll Do Lead the end-to-end design, development, and implementation of sophisticated software applications and systems aligned with business goals. Collaborate closely with stakeholders including product managers, designers, and other engineers to gather requirements and translate them into robust technical designs and solutions. Write high-quality, efficient, maintainable, and scalable code adhering to best practices and company standards. Debug, analyze, and resolve complex software defects and performance bottlenecks to ensure optimal system reliability and user experience. Conduct comprehensive testing and validation including unit, integration, and performance testing to guarantee software quality. Mentor and provide technical guidance to junior and mid-level engineers, fostering professional growth and knowledge sharing. Perform thorough code reviews to maintain high code quality, enforce coding standards, and promote best practices across the team. Continuously improve software development processes, tools, and methodol

VTS is seeking a Senior Manager, Solutions Consultant - Activate to assist and translate new business opportunity into a successful deployment plan across VTS Activate - the platform that extends VTS into building operations and the tenant experience, including access control, visitor management, work orders, and building services. This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive - translating a customer’s needs into a tailored Activate solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team. You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our Senior Technical Solutions Consultant, whose deep access-control expertise verifies and completes the solution you design. Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness - from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. It carries deep product ownership of the Activate feature set, with particular emphasis on Access Control and Visitor Management. This is a highly visible, senior individual-contributor role based in our New York office. ** Please note that this opportunity requires this hire to work from our NYC office four days a week. ** Here’s what you can expect as a Senior Manager, Solutions Consultant Partner with the Account Executive as the Activate solutions expert from the moment an opportunity is qualified Develop expert-level command of the Activate feature set and tailor product messaging and demonstra

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE The Software Engineer is an individual contributor role on one of our Healthgrades development teams, helping build and modernize the platforms behind Healthgrades' provider search and content experiences. You'll write code, ship features, and help move our widget platform forward, all while working closely with a collaborative, cross-functional squad. Where You'll Be Location: Denver, CO | Hybrid We believe great collaboration happens when we're together, solving problems, learning from each other, and connecting as a team. That's why we’re in our offices Tuesday through Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Office address: 1801 California St. Denver, CO 80202 What You’ll Do Design, build, and ship features across our widget platform and content systems, working from requirements through to production. Partner with your Product Manager, Technical Project Manager, and fellow engineers to scope work, estimate effort, and plan sprints. Write clean, well-tested code and participate actively in code review, both giving and receiving feedback. Help modernize legacy code as the team migrates toward a current React/TypeScript stack. Debug and resolve issues across the stack, supporting production systems as part of the team's on-call rotation. Collaborate with QA engineers on testing strategy and help build toward stronger automated test coverage. Use AI tools to speed up your day-to-day development work. Contribute to a healthy team culture: clear communication, constructive code review, and shared ownership of quality. What We’re Looking For Required: Bachelor's degree in computer science, software engi

Location: San Francisco, CA (Hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're seeking an experienced Senior Optimization Engineer to join our Data Science Team. In this role, you will lead the design, development, and deployment of optimization models that power our software platform across applications including electricity markets, renewable energy, and battery energy storage systems. You will be responsible for developing production-grade optimization engines that solve complex operational and planning problems at scale. This role requires deep expertise in mathematical optimization, strong software engineering skills in Python, and experience building optimization models that integrate with production systems. The ideal candidate has significant experience in the energy industry, particularly electricity markets and battery storage optimization. This position emphasizes technical leadership, ownership of complex optimization projects, and collaboration across engineering, product, and commercial teams to deliver high-impact optimization solutions. Key Res