Product Support Specialist Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. iOS Engineer – Universal Components About the Role Our vision is to free everyone to safely use any technology. We promise to make identity work for everyone—whether you’re a developer looking to innovate or a security professional looking to mitigate. We are looking for curious, excited, boundary-pushing team members. So, if you’re a big thinker who is nimble and adaptable, Okta may be an ideal place to shine. Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation. We are looking for a collaborative, developer-focused SDE2 iOS Engineer to join our Universal Components team. Job Description You UNDERSTAND developers! You know what they need, how to talk to them, how to make their lives easier, and what turns friction into delight. You recognize when a framework, library, or product provides an exceptional developer experience. As an iOS Engineer on the Universal Components team, you will leverage that developer-first mindset to build and maintain our open-source UI components and SDKs. You will contribute to refining our entire developer journey—from onboarding, quicks

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role: Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Risk Architect on the Trading team, you'll design, build, and own the real-time risk engine at the heart of a unified trading platform: cross-asset user and portfolio risk evaluated in real time on the core trading system that serves our Retail, Prime, and wholesale brokerage customers. It's a rare chance to architect risk infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Own the architecture of the real-time, cross-asset risk and margin engine: user and portfolio modeling, multifactor and borrow risk, and cross-portfolio evaluation at scale. Design low-latency, high-throughput risk systems, keeping correctness and performance in step with a growing trading platform. Drive reliability and performance, owning SLOs, observability, and incident response for risk-critical systems. Set the technical bar through code, design reviews, and standards, and pay down the technical debt that matters most. Serve as the risk-architecture anchor for the team, mentoring engineers and reducing single-point-of-failure risk. Partner cross-functionally with Product, Trading, Financing/C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role Paragraph: Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Market Data Engineer on the Markets team, you'll architect, build and own the systems that generate, capture, normalize, and distribute real-time market data across Coinbase at low latency - the ticker plant and distribution backbone of a unified trading platform - while leading a lean, high-impact team. It's a rare chance to architect market data infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Build and operate market data components: feed handlers, normalization, distribution, and venue connectivity. Design low-latency, high-throughput systems for real-time market data used by trading systems. Contribute to reliability and performance, participating in observability, on-call, and incident response. Write high-quality, well-tested code and help raise the quality bar on a lean team. Partner with engineers, product, and cross-functional stakeholders to deliver market data capabilities. Required skills and experience: 5+ years of backend engineering, with experience building and maintaining production low-latency systems. Hands-on experience with market data syst

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/ Role: Coinbase is building the future of institutional trading as part of the Institutional Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As an Infrastructure Lead on the Exchange team, you'll own the infrastructure, deployment, and operational tooling behind a unified trading platform that runs across cloud and on-prem/colocated venues, keeping latency-sensitive, multi-node trading environments fast, reliable, and easy to build on. It's a rare chance to shape trading infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase. What you’ll do: Own infrastructure, deployment, and operational tooling for latency-sensitive, multi-node trading environments across cloud and on-prem. Drive reliability and developer velocity, owning observability, deploy safety, and incident response for systems that run 24/7. Set the operational bar through standards, reviews, and automation, and reduce single-point-of-failure risk across the trading stack. Partner with engineers building the trading platform to make latency-sensitive systems operable and performant. Mentor engineers and build team resilience across a lean, high-impact environment. Partner cross-functionally with Product, Institutional Markets, and SRE to turn platform needs into a

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord's Safety ML team builds the machine learning systems that protect 200M+ users. The team's mission is to make Discord a place where people can build genuine friendships without exposure to harm, at a scale where manual review alone can never keep up. We're looking for a highly technical, hands-on, and mission-driven Engineering Manager to lead our Safety ML team. As the manager responsible for Safety ML, you will own the detection systems that sit between attackers and our users; real-time and batch models for content understanding, account integrity, and platform abuse. What You'll Be Doing Build and lead an exceptional team of highly-engaged ML engineers by hiring, coaching, and instilling a sense of ownership and impact. Drive the technical vision and roadmap for Safety ML by collaborating with your team and partners across Trust & Safety, Product, Policy, Legal, and Data Science. Own the end-to-end lifecycle of production safety models: defining new capabilities, measuring performance, and monitoring the operational health of systems that make millions of enforcement decisions per day. Manage processes and leverage your technical expertise to continually raise the bar and ensure your team delivers extraordinary results. Partner with Trust & Safety on label quality, golden sets, and automating manual investigations. Work with other Engineering Managers to continuously improve the Engineering organization and uphold our workplace philosophy . What you should have You have 5+ years of experience as a Machine Learning Engineer, Data Scientist, or Applied Scientist. You have 3+ years of ex

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a West Coast territory. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical wo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Worldwide Alliances and Channels team is responsible for developing and managing a global community of partners that helps ambitious businesses with industry-leading payments and financial infrastructure solutions and services. These partnerships help Stripe unlock market opportunities and accelerate user growth across segments, from startups to enterprise companies. What you’ll do We are looking for an enthusiastic Partner Development Manager to join the AMER Alliances & Channels team. As a Partner Development Manager, you will cultivate and develop Stripe’s Platform partnerships across AMER. This role combines partner relationship management revenue generation. You’ll work daily with regional sales teams. This highly cross-functional role also includes executing Stripe’s global partner programs, partner marketing, partner enablement and partner co-selling initiatives across the region, driving partner participation and engagement. As the successful candidate, you will have experience in sales or partner management in the high-tech or payments industry, preferably with experience working with Platform or independent software vendor (ISV) partnerships. The successful candidate will have a demonstrated ability to think strategically and apply diagnostic thinking about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. An understanding

TPMs at Datadog see the problems hiding between teams, engineer away the work that shouldn’t require humans, and drive the company’s most technically complex and consequential bets to completion. About the Role Technical Program Management at Datadog operates at the intersection of engineering depth and organizational reach by driving high priority, cross-functional programs that are too complex and consequential for any single team to own. We partner with engineering on solving deeply technical problems at scale by connecting the people, decisions, and context to move Datadog's most important work forward. We build the systems and automation that make entire classes of program work self-executing. We are in the architecture conversation early, earning trust through technical judgment. We use AI to surface risks earlier, accelerate program execution plans, and find cross-team patterns that would otherwise stay hidden. The faster teams move, the more essential it is to have someone who can operate across them. What we expect These are the expectations we hold for every TPM at Datadog. Technical depth, product domain expertise, and AI systems literacy; knowing how AI solutions work, where they fail, and the scope and impact of those failures. AI brings more complexity into the picture - the technical bar is higher, not lower. Build the systems that reduce the need for coordination Identify what matters before anyone asks, and automate the rest Engineer program lifecycles end-to-end See what no single team can see and own the solution Drive the company's most technically complex and consequential bets through cross-functional agreement, organizational visibility, and influence Build AI powered automation tools and deploy them at every stage of program execution What you will do See Across: Identify What No Single Team Can See Own large cross-functional programs spanning multiple engineering orgs, product, and business functions Proactively surface systemic risks, cross

As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog’s overall business growth segment. By partnering with internal stakeholders, you will help IT and Technology innovators across markets recognize Datadog’s impact in their digital transformation and migration to the cloud. SDRs have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Collaborate cross-functionally with various Datadog teams Drive initial prospect qualification and schedule discovery meetings Develop, present, and implement strategies for acquiring new business Conduct outbound outreach by cold calling and emailing prospective customers Learn to follow a well-defined methodology to help identify a customer's unique needs Who You Are: Motivated by a career in sales Someone with an innate curiosity to learn Have a desire to succeed alongside teammates Proven in your written and verbal communication Comfortable with being able to learn from rejection Fluency in Portuguese at a professional or business level is essential for this position Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor and buddy program for in

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The UK&I Solutions Engineering team guides Okta customers through their entire journey, from initial engagement to upsell and cross-sell, using their expertise in presentations, events, and meetings to ensure customers drive maximum value from our platform. We are looking for great teammates that can build sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on Identity Security. Okta’s Solutions Engineers empathise with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilise both. As a Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of customers on what is possible using Okta’s Identity Platform. What you’ll be doing: Involved in all stages of the customer’s sales lifecycle in the role of trusted technical advisor. Building sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to secure identity. Empathise with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs. Using your technical savviness and business

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role: As a Machine Learning Engineer, you will have the opportunity to collaborate closely with senior engineers and product leaders as part of your team. Together, you'll develop and enhance Instacart's ads systems. You will use machine learning to devise and refine solutions in crucial areas such as ads selection, ranking, bidding, and auction across all of Instacart’s consumer facing surfaces and Ads Ecosystems. You will actively contribute to initiatives, assisting in all stages of ML projects from the initial concept, through prototyping and experimentation, to final launch. About the Team: The Ads Response Prediction team owns systems, algorithms and ML models to ensure a relevant and engaging Ads experience to customers of all the platforms powered by Instacart. This includes search and exploration retrieval systems, Sequential Modeling an

MongoDB Search and Vector Search allows users to execute complex search queries and build RAG applications using the MongoDB Query Language. Our users are free to focus on relevance and data retrieval instead of the machinery needed to search data at scale. We are looking to speak to candidates who are based in Toronto for our hybrid working model. Candidate Profile: 5+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase Proficient in modern programming languages and techniques Experienced in developing distributed systems, cloud services, and SaaS products Excellent verbal and written technical communication skills; enthusiasm for collaborating closely with colleagues and mentoring other engineers A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback A strong sense of ownership over their work, from initial design all the way through maintaining code in production You will: Build and design our integrated search platform, written in Java Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers Lead projects and own subsystems Help determine the team’s roadmap and the architecture of our system Success measures: In 3 months you’ll have contributed to the development of an existing project and completed several improvements or bug fixes In 6 months you’ll be reviewing code and project designs, and be an active participant in team meetings In 12 months you’ll have a thorough understanding of the systems the team owns and have led a project. You’ll have had a positive impact on our code, product, and team processes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to cr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Worldwide Alliances and Channels team is responsible for developing and managing a global community of partners that helps ambitious businesses with industry-leading payments and financial infrastructure solutions and services. These partnerships help Stripe unlock market opportunities and accelerate user growth across segments, from startups to enterprise companies. What you’ll do We are looking for an enthusiastic Partner Development Manager to join the AMER Alliances & Channels team. As a Partner Development Manager, you will cultivate and develop Stripe’s Platform partnerships across AMER. This role combines partner relationship management revenue generation. You’ll work daily with regional sales teams. This highly cross-functional role also includes executing Stripe’s global partner programs, partner marketing, partner enablement and partner co-selling initiatives across the region, driving partner participation and engagement. As the successful candidate, you will have experience in sales or partner management in the high-tech or payments industry, preferably with experience working with Platform or independent software vendor (ISV) partnerships. The successful candidate will have a demonstrated ability to think strategically and apply diagnostic thinking about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. An understanding

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is seeking a strategic and results-driven engineering leader who is passionate about APIs, partnerships, ecosystems, collaboration, and developer success. As the Sr. Engineering Manager for Ecosystems & Integration, you’ll build and lead a talented group of engineers, fostering a culture of collaboration, innovation, and excellence while guiding the team to build scalable, reliable, high-performance features that power the future of our Ecosystem. You’ll work closely with other engineering managers, product managers, and designers to drive the vision and execution of the product roadmap that will empower developers + partners to create rich, integrated experiences that will help teams create, collaborate, manage, and scale their APIs and solutions. This position requires a strategic thinker with a deep understanding of developer ecosystems and a passion for delivering exceptional developer experiences. You will define our technical strategy to achieve our ecosystem goals, including how extensibility, integration frameworks and public APIs work at Postman, how integrations look, fe

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Your journey as a Software Engineer Working in our team you will: Think creatively to find optimal solutions to our complex, often ambiguous problems Participate in all stages of developing and serving new platforms for various AI solutions and improving existing Snowflake’s functionalities in the AI domain Work closely with other research, engineering, and business teams to understand and shape the short and long-term product development strategy Serve as a mentor to less experienced engineers, researchers, and product managers Ideal candidate 3+ years of experience writing production-quality scalable code using backend languages (preferred Go, Java, C++, Python) BSc in a technical field (AI/ML, CS, DS, Physics, Math, etc), MSc/PhD is a plus Professional level in building SDKs / web service APIs (REST/ gRPC) Experience with software engineering best practices (programming, testing, version control, CI/CD, docker/Kubernetes, Jenkins, agile development, etc) High levels of curiosity and eager enthusiasm for open-ended problems. Experience and interest in problem formulation based on relatively abstract information Ability to articulate results and complex concepts to leadership Must be able to produce solutions independently in an organized manner, work in a team, and also b