Production Tech Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Senior Finance Data Scientist, Existing Business , you will be the architect of the systems that predict Fin's revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals. You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the "why" behind the numbers to our leadership team. The Impact You Will Have Own and Evolve the Revenue Engine: Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts. Unlock Predictive Insights: Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger. Architect Finance Data: Des

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems Working with teammates and Product and Design stakeholders Conduct exploratory da

The AI Retrieval team powers the intelligence behind Asana's AI features by finding relevant work graph content and delivering it to LLM context windows. Our work enables AI features that truly understand your work—both within and outside of Asana—and use that understanding to take action. We also own Asana's traditional search experience. As a Senior Software Engineer on the AI Retrieval team, you'll build the systems that make Asana's AI smart and responsive. You'll tackle challenging problems in search and retrieval, working to improve the speed, cost-efficiency, and quality of our systems while expanding their capabilities to new data sources. This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. What you'll achieve Reduce the latency and cost of our retrieval system, making Asana's AI features faster and more efficient Improve the quality and relevance of search results to help users find exactly what they need Expand the retrieval system's capabilities to query new Asana objects and third-party data sources Build and optimize search infrastructure using OpenSearch/ElasticSearch Contribute to ML-powered features like embeddings-based retrieval and semantic search Collaborate with cross-functional partners in New York City while building strong relationships with your Warsaw-based peers About you 6+ years of experience writing code in a production environment Curiosity about how AI and technology can solve problems and a desire to use it regularly in your work Hands-on experience in search engineering, including with OpenSearch or ElasticSearch Experience with embeddings and machine learning approaches to search and retrieval Experience in an Applied AI role is a plus Dem

The AI Retrieval team powers the intelligence behind Asana's AI features by finding relevant work graph content and delivering it to LLM context windows. Our work enables AI features that truly understand your work—both within and outside of Asana—and use that understanding to take action. We also own Asana's traditional search experience. As a Staff Software Engineer on the AI Retrieval team, you'll build the systems that make Asana's AI smart and responsive. You'll tackle challenging problems in search and retrieval, working to improve the speed, cost-efficiency, and quality of our systems while expanding their capabilities to new data sources. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you'll achieve Reduce the latency and cost of our retrieval system, making Asana's AI features faster and more efficient Improve the quality and relevance of search results to help users find exactly what they need Expand the retrieval system's capabilities to query new Asana objects and third-party data sources Build and optimize search infrastructure using OpenSearch/ElasticSearch Contribute to ML-powered features like embeddings-based retrieval and semantic search Collaborate with cross-functional partners in New York City while building strong relationships with your Warsaw-based peers About you 6+ years of experience writing code in a production environment Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making Hands-on experience in search engineering, including with OpenSearch or ElasticSearch E

The AI Retrieval team powers the intelligence behind Asana's AI features by finding relevant work graph content and delivering it to LLM context windows. Our work enables AI features that truly understand your work—both within and outside of Asana—and use that understanding to take action. We also own Asana's traditional search experience. As a Senior Software Engineer on the AI Retrieval team, you'll build the systems that make Asana's AI smart and responsive. You'll tackle challenging problems in search and retrieval, working to improve the speed, cost-efficiency, and quality of our systems while expanding their capabilities to new data sources. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you'll achieve Reduce the latency and cost of our retrieval system, making Asana's AI features faster and more efficient Improve the quality and relevance of search results to help users find exactly what they need Expand the retrieval system's capabilities to query new Asana objects and third-party data sources Build and optimize search infrastructure using OpenSearch/ElasticSearch Contribute to ML-powered features like embeddings-based retrieval and semantic search Collaborate with cross-functional partners in New York City while building strong relationships with your Warsaw-based peers About you 6+ years of experience writing code in a production environment Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making Hands-on experience in search engineering, including with OpenSearch or ElasticSearch

We are the Experimentation team at Datadog, a startup operating inside one of the fastest-growing companies in software. The team brings together engineers who joined through Datadog’s May 2025 acquisition of Eppo with engineers from across Datadog, and together we are building feature flagging and experimentation into the platform. Both products were recently launched this year, and we are just getting started: we are migrating customers from Eppo onto Datadog while shipping an ambitious roadmap across both flagging and experimentation. Our statistics engineers hold PhDs and are pushing the boundaries of what an experimentation platform can do. Our full-stack engineers move fast, lean on the latest AI tooling, and prototype and ship new features weekly. We talk to customers directly to shape requirements, and our roadmap is driven by our own product vision and sharpened by real customer and sales input. We are looking for an Engineering Manager to lead the team building the Experimentation App. You will own one to two squads to start, partnering closely with our engineers, statisticians, product managers, and designers to turn a deep roadmap into a shipped product. To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. What You’ll Do: Lead, mentor, and grow a team of strong full-stack and frontend engineers. Help them grow to the next level and continuously provide them opportunities to develop. Own delivery for the Experimentation App from planning through production, balancing speed with quality in a fast-paced environment. Set technical direction in partnership with your team and our statistics engineers, engaging credibly on architecture and tradeoffs. Partner with Product, Design, and customers directly to shape requirements and turn customer and sales input into roadmap. Foster a culture of fast iteration and high engineering standards through code reviews, design reviews, and blamele

We’re looking for Software Engineering Interns to help build and scale the systems that power Datadog’s observability and security platform. Interns contribute directly to real-world engineering challenges across backend, frontend, infrastructure, data engineering, and developer tooling while working alongside experienced engineers and mentors. You’ll help design, build, and improve systems that process and analyze massive volumes of metrics, logs, and application data in real time. Whether you’re interested in distributed systems, Kubernetes, AI-powered products like Bits AI, or developer platform tooling, you’ll work on meaningful projects that deliver impact to customers at global scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Contribute to production systems that process and analyze large-scale observability and application data in real time Build and improve distributed systems across backend infrastructure, developer platforms, and cloud-native services Help identify and solve performance, reliability, and scalability challenges in critical services supporting Datadog’s growing customer base Own and deliver technical projects from design through deployment with support from experienced engineers and mentors Develop technical expertise through hands-on experience with technologies such as Kubernetes, distributed systems, and cloud-native infrastructure Collaborate with fellow interns, mentors, and engineers while building software that delivers impact at global scale Who You Are: Pursuing a degree in Computer Science, Software Engineering, or a related technical field, or have equivalent practical experience Targeting a 2028 full-time start date Demonstrate strong computer science fundamentals, including data struc

We’re looking for a Staff Product Designer to join the APM (Application Performance Monitoring) team. This team is focused on helping engineers agentically troubleshoot and optimize their applications. You'll learn the domain and proactively spot areas for improvement, getting stakeholder buy-in as needed. You'll own your design work end-to-end while helping shape broader product direction. You'll also hold a high bar for quality across the team and help other designers build support for their decisions. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become a design leader within APM by proactively identifying opportunities and shaping the design strategy across multiple product areas and workflows. Partner closely with PMs and Engineers to ship intuitive experiences, balancing user needs with platform scalability and engineering constraints. Conduct and synthesize qualitative and quantitative research to identify pain points, validate solutions, and guide roadmap decisions. Communicate design rationale clearly and persuasively across design, engineering, product, and executive stakeholders. Mentor and support other designers by providing feedback, sharing frameworks and workflows, and helping raise the overall design quality bar across the organization. Prototype in code to rapidly explore ideas and validate concepts. Contribute to production code using AI-assisted workflows to ensure execution matches design intent. Help the team adopt AI-enabled design workflows. Who You Are: You have 10+ years of experience in digital product design. Your portfolio demonstrates a strong track record of designing and shipping complex technical products. You use AI-assisted workflows to prototype and rapidly iterate. You have a track record of connecting

Datadog’s Product Analytics suite spans Product Analytics, Session Replay, Feature Flags, and Experimentation. Together they give product teams a complete, quantitative and qualitative picture of how users experience their applications, plus the tools to release, measure, and improve those experiences with confidence. Our team of Applied Scientists makes this space smarter and more autonomous, researching, prototyping, and industrializing AI/ML capabilities that make the suite proactive and agentic by default: AI-driven event understanding and instrumentation, conversational analytics, automated insight reporting, and UI/UX issue detection from session replays. The ambition is to let product teams act with autonomy, moving from question to insight to safely released change without depending on engineering or analysts. As the Engineering Manager for this team, you’ll lead a team of Applied Scientists through an early-stage, high-impact opportunity: defining the team’s technical vision, growing its footprint, and shaping how AI capabilities get built and delivered across the suite. This is greenfield work, both in the R&D itself and in the team you’ll grow around it. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead and grow a team of Applied Scientists researching, prototyping, and industrializing AI/ML capabilities across the suite Define the technical vision and roadmap for the suite’s agentic and proactive AI/ML capabilities: event understanding, conversational analytics, insight reporting, and session-replay issue detection Stay hands-on as a technical contributor and reviewer, helping the team move from research prototypes to production-grade capabilities Shape how AI capabilities get built and delivered across the suite, partnering closely wi

The Applied AI team designs and builds algorithmically driven features in the Datadog app. We work across a range of applications, primarily focusing on analysis on streaming data such as anomaly detection , error outliers and faulty deployment analysis . As an Applied Scientist you will work on building models and algorithms for machine learning powered features within the Datadog platform. You will work closely with our engineering and product partners to explore, build, scale and deliver these features that we incubate within the Applied AI team. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Design solutions for our different use cases. You will research and benchmark relevant algorithms to find the best fit for our use-cases Leverage machine learning algorithms and statistical techniques to build new scalable product features Develop, deploy and monitor new and existing features to production Participate in our journal club by reading and presenting the latest academic research papers to the team Explore, analyze and tell the story behind high volumes of data flowing through Datadog systems Maintain and monitor the models, services and infrastructure owned by your team Participate in your team’s on-call rotation Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering, Machine Learning or related scientific field or equivalent experience You have experience working with high-scale systems and datasets including building models, applying machine learning to real business problems, and writing production data pipelines You can explain complex ideas and algorithms to non-technical audiences You care about code simplicity and performance You are excited to work on

Atlas Search is a multi-cloud service that allows users to execute complex full text and vector search queries using the MongoDB Query Language . Our users are free to focus on relevance and data retrieval instead of the machinery needed to search data at scale. Our team is building the cloud-based distributed systems software responsible for the lifecycle of search indexes including: data ingestion, index building, partitioning, performance, availability, and backup management. Our product is quickly gaining traction with customers and we are making core architectural improvements that you will contribute to. This role is based in Toronto, ON hybrid. Successful candidates will have the following qualities: 2+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase Experience developing distributed systems and cloud services Experience with at least one modern statically typed programming language, and interest in working with Java Excellent verbal and written technical communication skills and enthusiasm for collaborating closely with colleagues A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback A strong sense of ownership over their work, from initial design all the way through maintaining code in production You will: Contribute to the design, implementation, and support of projects that improve the scalability of Atlas Search to make using it a seamless experience for even the largest workloads Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers Have the opportunity to lead projects and own subsystems Provide input on the team’s roadmap and help determine the architecture of our system Success measures: In 3 months you’ll have a solid high-level understanding of what our team does and how we operate.

Atlas Search is a multi-cloud service that allows users to execute complex full text and vector search queries using the MongoDB Query Language . Our users are free to focus on relevance and data retrieval instead of the machinery needed to search data at scale. Our team is building the cloud-based distributed systems software responsible for the lifecycle of search indexes including: data ingestion, index building, partitioning, performance, availability, and backup management. Our product is quickly gaining traction with customers and we are making core architectural improvements that you will contribute to. We are looking to speak to candidates who are based in San Francisco, CA for our hybrid working model. Successful candidates will have the following qualities: 2+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase Experience developing distributed systems and multithreaded applications Experience with at least one modern statically typed programming language, and interest in working with Java Excellent verbal and written technical communication skills and enthusiasm for collaborating closely with colleagues A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback A strong sense of ownership over their work, from initial design all the way through maintaining code in production You will: Contribute to the design, implementation, and support of projects that improve the scalability of Atlas Search to make using it a seamless experience for even the largest workloads Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers Have the opportunity to lead projects and own subsystems Provide input on the team’s roadmap and help determine the architecture of our system Success measures: In 3 months you’ll have a

MongoDB is seeking a Staff Software Engineer to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. This engineer will also work on our Atlas Data Federation & Archiving product. Atlas Data Federation & Archiving allows customers to move data from hot to cold storage and run federated queries over that data. We are forming a new Atlas Clusters team in the Dublin area. We are looking to speak to candidates who are based in Dublin and would like a hybrid or in-office working model. What you’ll do Build and design new features for MongoDB Atlas and Atlas Data Federation & Archiving Contribute to and lead complex technical projects Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core Values We’re looking for someone who Has at least 10+ years of professional software development experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has led the launch of a new module and maintained it in production Is eager to solve tough problems Has excellent communication skills Is curious, collaborative, and motivated Success Measures In 3 months, you'll have shipped code into production and c

We’re looking for a Senior Engineering Manager who is ready to lead through ambiguity and improve how software gets built at MongoDB. This role leads teams focused on developer productivity, with an emphasis on measurable improvements to the software development lifecycle. This role can be based remotely in the United States. The Team The AXIS team (AI, X-functional tools, Insights, and Signals) sits within Developer Productivity and is responsible for overseeing the metrics and observability infrastructure of our expansive developer environment to help build a strong data-driven culture. You’ll also be a key partner in building the agentic ecosystem for AI-driven development across engineering. Candidate Profile We’re looking for an experienced leader with a passion for solving the big challenge of measuring developer productivity and providing the actionable signals that help teams improve their performance. They should be comfortable working collaboratively with other leaders and partners across our Engineering and Data teams in maximizing the use of data for insights and AI enablement. The right candidate for this role will have 4+ years of experience managing software engineers, including hiring, performance management, growth planning, and compensation; required for external candidates and preferred for internal candidates 8+ years of hands-on software engineering experience building and operating production systems; experience in developer tooling, platform engineering, observability, or data engineering is a strong plus Demonstrated the ability to lead through ambiguity, work across team boundaries, and deliver outcomes without close supervision Strong customer orientation and sound judgment in finding practical, high-leverage solutions Experience working with systems involving analytics, data pipelines, and metrics platforms Experience with AI tools development and enablement efforts Strong technical judgment, including the ability to evaluate t