Program Management Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Technology Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and achieve our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users. More specifically, our team partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect Stripe and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, our team’s mandate is expansive and a major lever in both protecting Stripe and its users from risk as well as improving the user experience. What you’ll do You’ll lead and develop a high-performing team of Engineering Program Managers who deliver technical programs with step-change impact for Stripe. You’ll build strong partnerships and operating mechanisms with Risk Engineering and Product, co-develop the strategy for Risk’s technical infrastructure grounded in a deep understanding of the Risk technology stack, and own mission-critical technical processes (e.g., Risk Ops tooling-stack prioritization). Responsibilities Shape and drive alignment on Risk Operations’ technical strategy that enables us

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is building for talent density. We believe attracting and retaining exceptional people, and ensuring they feel recognized and valued for their impact, is core to becoming the best place to work. Compensation is a critical lever in that mission. As our Compensation Manager, you will own compensation programs company-wide. You’ll be a trusted advisor to senior leaders, shaping our compensation philosophy, leveling framework, and equity programs to ensure we remain competitive, principled, and performance-oriented as we scale. This role blends strategy and execution: designing clear, fair systems while moving quickly in a high-growth environment. RESPONSIBILITIES Own and evolve Baseten’s company-wide compensation strategy, philosophy, and programs. Collaborate with leadership and HRBP to create and evolve job architecture and leveling frameworks. Build and maintain compensation bands. Conduct regular market benchmarking to ensure comp bands and strategy remain competitive in a fast moving industry. Partner closely with Talent to design and approve competitive new hire offers, advising on negotiation strategy within our compensation principles. Lead bi-annual leveling and compensation review cycles to ensure market competitiveness and reward high performance across teams. Manage new hire equity grants in partnership with Finance and Legal. Design and administer a thoughtful equity refresher program for ten

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a strategic, revenue-driven Field Marketing Manager to own and scale demand generation across the APAC region. This is a brand new role for Synthesia — you will be the first dedicated field marketer in Asia-Pacific, building the regional program from the ground up and giving our growing APAC sales team the marketing firepower they need to compete and win. You will partner closely with Sales, Customer Success, Partnerships, Customer Marketing, and ABM Marketing to design campaigns that build and accelerate pipeline, support expansion, and increase brand presence across APAC markets. This is a highly cross-functional role for someone who combines deep regional market knowledge with strong execution and a clear sense of ownership. The role Own the end-to-end APAC field marketing strategy and execution plan, aligned to regional pipeline and revenue targets Work closely with the APAC sales team and forge strong communication and processes between marketing and revenue teams Identify, plan, and execute a mix of regional marketing initiatives including executive roundtables, VIP dinners, trade shows, owned events, partner activations, webinars, and targeted account-based campaigns Develop localised m

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across our emerging and mid-market customer segments. This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's workin

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a strategic, account-obsessed Field Marketing Manager to own and scale our hosted events program across North America. This role sits at the intersection of field marketing and ABM, your primary focus will be designing and executing high-impact 1:1 and 1:few experiences that open doors, accelerate pipeline, and deepen relationships with our most important target accounts. You will work hand-in-hand with our ABM Manager to translate account intelligence into curated event experiences: executive dinners, VIP roundtables, bespoke account activations, and intimate hosted events targeted at specific buying groups. This is a role for someone who understands that the best field marketing doesn't just generate leads, it builds relationships that accelerate deals. Our existing NAMER Field Marketing Manager will continue to own trade shows and our flagship Synthesia Live event in New York. This role is dedicated to the ABM-aligned, hosted events motion giving it the focused ownership it deserves. The role Own the end-to-end strategy and execution of Synthesia's 1:1 and 1:few hosted events program across North America, executive dinners, VIP roundtables, bespoke account activations, and curated intimate

Company Description Novo is a venture-backed fintech that simplifies banking for small businesses. Since our Fall 2018 beta launch, we've expanded offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations.Today , Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners. Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can focus on growing, while Novo provides seamless money movement, money storage, and access to capital. We'd like to look back 5–10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo. Novo raised $170 million in venture capital and is backed by leading investors, including Stripes, Valar Ventures, Crosslink Capital, and Notable Capital (formerly GGV). Learn more at https://www.novo.co . Role Description Novo is seeking a highly experienced and motivated product manager to own and scale our core banking experience — the accounts, money movement, cards, and program infrastructure that power banking for over 250,000 small businesses. This role is critical to ensuring the reliability, usability, and depth of the products at the heart of Novo, supporting our rapidly expanding customer base and business operations. The ideal candidate is a hands-on product leader who can set product direction for complex, regulated financial products, partner closely with Engineering, Design, Risk, and Compliance, and work hand-in-hand with banking partners to ship reliable, secure, high-quality experiences within a dynamic, regulated fintech environment. Responsibilities Product Strategy & Leadership Own the strategy, roadmap,

About The Role & Team The North America Field Marketing team is responsible for driving regional growth by creating marketing strategies that generate pipeline, accelerate opportunities, and strengthen customer relationships. As the Senior Field Marketing Manager, East Region , you will own the field marketing strategy across one of Amplitude's most important territories, partnering closely with Sales leadership to identify opportunities, influence regional priorities, and deliver programs that create measurable business impact. This is a highly cross-functional role for someone who enjoys thinking strategically while remaining hands-on in execution. You'll combine data, creativity, and strong business partnership to develop innovative campaigns, events, executive experiences, and account-based programs that help our teams engage prospects and customers throughout the buyer journey. If you thrive in a fast-paced environment, enjoy building from the ground up, and love collaborating across Sales and Marketing to solve problems creatively, we'd love to meet you. As a Sr. Field Marketing Manager, you will: Be the “CMO” of Amplitude’s East Region - owning the marketing strategy end to end; developing regional programs that generate pipeline, accelerate opportunities, and support revenue growth. Partner closely with regional Sales leaders to understand business priorities, identify whitespace opportunities, and build creative marketing plans tailored to the needs of the territory. Develop and execute a mix of first-party events, executive experiences, third-party sponsorships, webinars, and account-based marketing initiatives that create meaningful customer engagement. Measure program performance through pipeline, influence, ROI, and engagement metrics, using insights to continuously optimize future investments and regional strategy. Collaborate across Marketing, SDRs, Partner Marketing, Product Marketing, Customer Success, Communications, and Revenue teams to delive

At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. About the role The Solutions Engineer, Defense & CMMC will serve as Secureframe’s pre-sales technical and domain expert for customers operating across the defense industrial base. You will partner closely with Account Executives throughout the sales cycle, helping prospective customers understand their CMMC readiness needs, define the boundaries of their regulated environments, and evaluate how Secureframe can support their compliance program. You will translate complex requirements involving CUI, FCI, NIST SP 800-171, evidence collection, remediation, and assessment readiness into practical solution designs and compelling product demonstrations. This role requires more than general compliance knowledge. We are looking for someone who can establish credibility with security, IT, compliance, and executive stakeholders; navigate technically complex customer environments; and help Secureframe build a di

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Director of Communications at Vanta you’ll be part of a growing Communications & Content team responsible for telling Vanta’s company story across external and internal audiences,including media, influencers and 3rd party validators, customers, prospects and partners. The Director of Communications will lead and drive our integrated communications program, increasing awareness of Vanta and our market leadership across external and internal audiences. This role is a critical member of our team focused on amplifying Vanta’s brand and market vision, driving both enterprise and start-up credibility and illustrating the value we deliver for global customers across traditional and new media audiences. The ideal candidate is a hands-on communications pro with a passion for crafting compelling corporate narratives, developing close relationships with key industry influencers, and working across teams to drive results. We're looking for a critical thinker with strong writing and communication skills, deep AI/B2B/SaaS/Security product knowledge, a wide network of relationships across traditional and new media, excitement to experiment with AI and a passion for pioneering the future of trust. What you’ll do as a Director of Communications at Vanta: Drive the execution of our external commu

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are seeking an experienced Manager of Security Operations, reporting to the Director of Security, to lead our exceptionally talented Security Engineering team. Vanta’s Security Operations team provides essential security operational services, including configuring, monitoring, and maintaining our security tools and infrastructure. You’ll be responsible for leading the Security Operations team and assisting with incident response, setting our detection and response strategy, and assisting with investigations. You’ll also work cross-functionally to ensure we maintain compliance and improve our secure maturity. What you’ll do as a Manager, Security Operations at Vanta: Lead and grow a team of the best security operations analysts in the world, with a view of security that is AI-first, human-centric, and trust-based. Help define the strategy for Vanta’s security operations team, and empower the team to implement robust security protocols and stay ahead of emerging threats. Leverage AI to improve efficiency of team processes, and improve the maturity of the overall security program. Lead and drive incident response from detection, remediation, to prevention Identify, develop, and implement new processes in our security operations program Identify new technologies and emerging threats for our organization, and plan a technology-driven approach to addressing new risks How to be successful in this role: Strong leadership experience in security and an ability to lead a global team from a foundation of transparency and trust. Strong security operations experience, with emphasis on implementing security controls in a SaaS and cloud env

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase is looking for an Event Programs Manager, Developer Community & Ecosystem to help grow and scale our developer community initiatives and industry event programs. You’ll work closely with the Head of Global Events and Field Marketing to build programs that connect Supabase with developers and the broader ecosystem. This includes initiatives such as meetups, workshops, hackathons, and community activations that bring Supabase into the spaces where developers learn, build, and collaborate. As an early member of the events team, you’ll help shape how Supabase shows up in person around the world while building the playbooks and frameworks that allow these programs to scale globally. This role sits within Field Marketing and works cross-functionally across Marketing, DevRel, Partnerships, Sales and Design to support programs that deepen developer engagement, strengthen ecosystem relationships. You will also support programming around Supabase Select, our flagship user conference, including partner and community programming connected to the event. We’re a lean, remote-first team, so this role requires someone who is comfortable operating independently, experimenting with new ideas, and helping build the systems that will power Supabase’s events program as it grows. What You’ll Do Own and Scale Community Programs Scale Supabase developer meetups, workshops, and hackathons globally Partner with DevRel to align community events with product launches and developer education initiatives Coordinate community meetups around major industry events and Launch Week Support community programming connected to Supabase Select Support the SupaSquad advocate network through community activ

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills with th

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Ship state of the art models to production. Design and implement novel research ideas. Build elegant training/deployment pipelines. Join us at a pivotal moment, shape what we build and wear multiple hats as an intern! Our recruitment process will begin in the upcoming weeks, and we will be carefully reviewing applications and assessing potential candidates for our internships. Should we find a suitable match with your qualifications and our requirements, we will be in touch to discuss the opportunity further and to advance your application to the next stage Please Note: To be eligible for this position you should be a student currently enrolled in a post-secondary program, available for a full-time 3-6 month internship, co-op, or research work term. As a Machine Learning Intern, you will: Design, train and improve upon cutting-edge models. Help us develop new techniques to train and serve models safer, better, and faster. Train extremely large-scale models on massive datasets. Explore continual and active learning strategies for streaming data. Learn from experienced senior machine learning technical staff. Work c